PatPat
reviews and complaints

My order no PAT-[protected] is untraceable from 31st March onwards. I am unable to contact the curios company as their phone keeps on ringing or is switched off. I have been trying to contact PatPat customer care from 3 days now. I was supposed to recieve my order by 6th April . Yet no trace of my pre paid order. kindly look into the matter and ensure safe and speedy delivery

Ordered a few baby items several months ago. Since then i've received multiple items not ordered. The web site has zero phone numbers, i've registered several complaints to the website with zero satisfactory results. Somehow someone has used the debit card on file showing i've ordered more $300 on items, that I did receive, but did not order. Have replaced card. Stop sending items. If I could return item I would but website offers no option to return them.

Dear Sir,

I tried to place an order on PatPat app, the payment was successfully made but the order was not placed. The items are still being shown in the cart, even though I did the payment. This is the second time this has happened and I'm still waiting for my first payment to returned.

My name on the app is Irfana Tooba and my email address is [protected]@gmail.com

Please check it urgently and let me know. I need my money back.

I ordered

Cartoon Print Portable Diaper Waterproof Foldable Changing Pad Travel Diaper Change Mat LightweightQty: 1 $7.99

Color:Yellow |Size:One Size

Nursing Floral Print Backless Short Sleeve TeeQty: 1 $8.99

Color:Tibetanblue |Size:M

Nursing Floral Print Slip Dress / Nursing Floral Print Cami TopQty: 1 $8.39

Color:White 02 |Size:M

Casual Nursing Slip DressQty: 1 $12.99

Color:Black/White |Size:M

Stylish Floral Print Nursing Slip DressQty: 1 $13.99

Color:Green |Size:M

I did NOT receive my package even though the page says it arrived at my house on August 1st.

I paid way too much for the order to have not been delivered.

Please refund me or notify me if the actual delivery date that I can expect my package.

Good morning,

i chatted on live chat with patpat about the above order being missing and the location of delivery was lichfield no where near where i live in birmingham b37 5nb. I was told i would receive an email regarding my missing parcel on flowers-landscaping.Co.Uk the one registered on your site to be advised if a replacement package was being sent out and have not received one. I still require the order/parcel so could you please advise when this will be dispatched as clearly you know my parcel has not been delivered to myself

i look forward to hearing from you very soon as these are outfits for a special occasion as you can imagine my frustration in getting this issue solved as i have paid for this parcel in good faith

kind regards

kerrie taylor

[protected]

Order: [protected]

I placed an order and the clothes didn't fit right so started a return with Pat Pat. They responded within 48 hrs with my two options. I replied back asking for a full refund. No response for next steps. I emailed again after about a week. Still no response. I submitted another request for a return. No response. I then receive an email stating the following:

We are sending this follow up email as we haven't heard from you for a while, we like to know if your problem solved and hear about your recent experience with our customer service.

We would like to ask if you could rate the service we have been providing so far.

Should you have further concerns that you wish to be assisted with, please don't hesitate to contact us thru: https://us.patpat.com/article/h

elp/contact.

PatPat Customer Service Team

I replied again. No response. I submitted another request for a return. No response.

This company's return policy is brutal. Just send me the label so I can return the items and get my money back. I feel like they're delaying it on purpose so they can just keep my money.

I purchased matching Easter outfits for my family as it is my baby’s first Easter. I purchased these over a week ago and paid extra for the express shipping so they would be in time for Easter. When I ordered then it said it would arrive here between April 10-15 now I just got a notification that I will not be here until MONDAY after Easter. I’m am extremely disappointed expressway because it took days for it to arrive at usps in the first place. This was my first experience with PAT PAT and my last I can see it is in Redding where I live but yet it is still now here

I ordered (Order ID--PAT -[protected]) from PATPAT on March 26,2022 and i received the parcel on April6, 2022 and found an item missing.

Ordered 8 items ,but received 7.

Kindly check on the issue.

I signed up for membership with patpat and then I made payment which was £98, after making the payment I didn’t even get confirmation email as well as the order went disappear, due to having no order number I can’t track or report. I would like to have refund please.

My membership email is

laraib.[protected]@gmail.com

I ordered eight items from PatPat. When I got my order I checked one item was missing. I don't know how to resolve this.

Order date: 27.01.22

Order ID: PAT [protected]

Total items in order : 8

No. Of item missing:1

Total amount of order: 40.82 €

Cost of missing item: 6.19 €

Discription of Missing item:Baby Jungen/Mädchen fest gestrickte ärmel

I always make order like this. There are many items in one order. But this happened first time and it is very disappointing for me.

Please resolve it as soon as possible otherwise it will very difficult for me to continue with PatPat.

Thanks 🙏

I have paid ordered baby clothing via pat pat on feb 4 to pakistan islamabad. Everything was clear and my order was confirmed. I even paid for express delivery. After waiting for so long my order arrived to Pakistan and when almost my order was here the status showed that it is again shipped to China.

This is terrible. I have to attend the wedding and my baby has no clothes

My order was shipped to the wrong address. I attempted to update before it was shipped, but never received an email back. Now, my order says it was delivered. I have moved and don't have access to that address. I was looking forward to this order for a Mother's Day photo shoot with my son. 😞

I ordered baby clothes and shoes from Pat Pat online through order number Pat.[protected] on 27-11-2021. I checked status on daily basis and it was on the way to be delivered. That order of mine didn't delivered and moreover they have updated status to be delivered. This is very pathetic and unprofessional from PATPAT. You should update about courier company details also about order as I am unable to track down my order. I don't know from where I can get my order information. Moreover there is also deduction from my account of Rs.3350 (17.50US Dollars). I want to refund this amount also.

I have contacted patpat..also contacted PayPal ..payoat agreed to refund but want me to close case first..if I close case I won't be able to reopen it.. getting different emails from patpat..looks like I have been scammed...

Please help me to look into my order no one called me and I wonder why it's showing attempted delivery failed when I didn't receive any call or message from anyone, neither did they bring it to my address.. Here is my tracking number [protected]… if I won't get my package please you people should refund my money or tell me how to go about it to get my money back, aramex is such a deadass, they didn't call me for my package and it's showing attempted delivery failed

i ordered some clothes on 3 oct but still i have not recieve my order and when i track my order i have not recieve new update they always show same status about my order i was send many mails but they are also tell me same thing that your order is on custom clearence but they not tell me where is my order after custom clearence and when i recieve
([protected] )this is my order number

This is regarding the voucher issued to me as refund was not available. Then they charged me $5 extra from the bill generated for an order. Then they issued me wrong refund. I was supposed to get almost $70 (in cad) in refund vs I got $55 refund (in cad). I exchanging email with them from last 20 days and they are not able to resolve this issue.

I just received my orders today and all I can say is I'm highly disappointed. After waiting from the 24th to today my order just arrived incomplete. Infact there's nothing except headbands and masks only and a few t-shirts I ordered from the family sets category. Totall plastics are 36 but there's no dress, or part of the outfits I ordered.im stuck with big plastics that have headbands and masks only. Will attach pictures of what I'm looking at right now. When I checked with the courier company the total kgs from both packages was 2, 2kg in total which doesn't make sense considering the quantity I bought 36 sets. Also the value written on the courier company is not what I paid to you. Please get back to me as soon as possible and rectify this issue.

Regards
Santana

Low quality products received and was unable to return. Deal with lengthy conversations with customer services but no actions was provided.

Hi team,

I have ordered 4 baby clothings from patpat of 170 aed. But they are of cheap quality and materials are too harsh for new born baby. I am trying to reach out to them every single day and not getting any response. Please help me return the products and get me my refund.

I dont understand being a usa based company how they have a useless customer service. And there are not proper any channel to reach out to the customer care.

If they will not resolve my issue, I will reach out to consumer forum in uae