Yellow Pagesbook ad

B
This review was posted by
a verified customer
Verified customer

We have advertise with the yellow pages and after calling three times to get a proof, and finally receiving it totally wrong, we never quite got it right before it went to print. That was two months of running around and calling my stupid, lazy consultant who made every excuse and lie under the sun, as to why we weren't happy with the ad. I was told that you had to sign off on a proof before it went to print, but it's a bit hard when your consultant doesn't turn up, and then when you complain to head office in WA her manager promises to come around and personally make changes and doesn't bother turning up too. The ad has gone in wrong and they are trying to tell me that I didn't respond when the proofs went out to me. I did multiple times and the second time the proof was sent to me I didn't respond because I was waiting for the manager to come around and I thought I'd tell her of the changes rather than fax it off and never see it again. The yellow pages told me I should be happy that the ad is in the right spot and the ph no is correct. For $10, 000? I don't think so. I expect silver service for that kind of money. Have they ever heard of service? Do they train their staff? I don't think so. Are they interested in commissions and making money? I think so. I was wondering if anyone has any stories that are similar to ours? Maybe they are still in claims and want to band together and get a lawyer, as obviously after having no work from the ad at all this year, we can't afford one on our own. I would be really interested to find out if there are people out there that have challenged the yellow pages and won. We have the ombudsman helping us at the moment but they said that that is as far as they can go. Our next step is a lawyer. Please respond as we are desperate.

Responses

  • Dw
    Dwayne claridge Jan 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Hi same happened to me I wanted joondalup and got carramar I was told I would get at least 14 hits a month that they monitor the phone traffic .it cost in total $14000 for a quarter page I was going to be near the front pages but I was in the back and I rang for six months trying to set up a meeting with my account consultant.the phone rang no more than ten times in that six months ..i had to do 24hr work for another company to pay the $1100 a month direct debit- my consultant finally made an appointment which I took the afternoon off subcontracting.he never showed, no phone call..so I stopped my direct debit and two weeks later when payment didn't go thru, I started getting threating phone calls ...I had saved up $20000 to start up my own business it was my only goal, and in six months I lost the lot..well I finally got to talk to my consultant, arranged another meeting this time he showed up but I never...I refused their phone calls for a week every day they called .anyway I explained this all to one person and offered to pay $100 a week they said I can't do that they want it paid lump sum I laughed and told them I'll see you in court.i set up a $100 a week direct debit and have been chipping away at the balance.I've told this same story three more times to three different people ...I opened a letter on the 28th dec from their debt collection agency threatening to black mark me and ruining my credit rating ...demanding I pay the balance due to my lack of correspondence... Ha ha guess what day I had to pay by the 28th of dec the day I received it from the postman.. Dwayneclaridge

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