Yellow Pages — book ad
We have advertise with the yellow pages and after calling three times to get a proof, and finally receiving it totally wrong, we never quite got it right before it went to print. That was two months of running around and calling my stupid, lazy consultant who made every excuse and lie under the sun, as to why we weren't happy with the ad. I was told that you had to sign off on a proof before it went to print, but it's a bit hard when your consultant doesn't turn up, and then when you complain to head office in WA her manager promises to come around and personally make changes and doesn't bother turning up too. The ad has gone in wrong and they are trying to tell me that I didn't respond when the proofs went out to me. I did multiple times and the second time the proof was sent to me I didn't respond because I was waiting for the manager to come around and I thought I'd tell her of the changes rather than fax it off and never see it again. The yellow pages told me I should be happy that the ad is in the right spot and the ph no is correct. For $10, 000? I don't think so. I expect silver service for that kind of money. Have they ever heard of service? Do they train their staff? I don't think so. Are they interested in commissions and making money? I think so. I was wondering if anyone has any stories that are similar to ours? Maybe they are still in claims and want to band together and get a lawyer, as obviously after having no work from the ad at all this year, we can't afford one on our own. I would be really interested to find out if there are people out there that have challenged the yellow pages and won. We have the ombudsman helping us at the moment but they said that that is as far as they can go. Our next step is a lawyer. Please respond as we are desperate.
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