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Whitepages Complaints Summary

3 Resolved
40 Unresolved
Our verdict: If considering services from Whitepages with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whitepages complaints 43

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3:02 pm EST
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Whitepages My name is associated with Dale D. Sander of Colorado Springs, CO

I received a letter dated 2-`14-2024 from the public administrator 4th judical district court of El Paso and Teller Counties of Colorado. Looking under my name Linda D Sander of Fergus Falls, MN and Dale D Sander of Colorado Springs, Co it on the internet it states we are related. This is a legal matter concerning this person, what is at issue I don't know.

I was married to Oscar George Sander who was a 2nd cousin to this person.

I am not related nor have I even met this person. I had to include names so that the corrections could be made.

Claimed loss: me being identified with this person

Desired outcome: remove my name in any way associated with this person

Confidential Information Hidden: This section contains confidential information visible to verified Whitepages representatives only. If you are affiliated with Whitepages, please claim your business to access these details.

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5:07 am EST
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Whitepages Online background and contact information search

My husband, Thomas W Biddiscombe died Jan 2021. Searches on whitepages.com have always been successful until now. To remove "a listing associated with your identity" one must contact info. Whomever did this committed identity theft & whitepages.com is complicit in this crime by not properly vetting the person who requested this removal.

Claimed loss: Confidential

Desired outcome: Reinstate my husband's data, written apology to me, change policy on removing a listing to include vetting process of the requestor. Forward info about this request; address, email, phone number, IP address and request.

Confidential Information Hidden: This section contains confidential information visible to verified Whitepages representatives only. If you are affiliated with Whitepages, please claim your business to access these details.

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10:32 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to bring to your attention a critical matter regarding the listing associated with my name on your platform. The information presented is both inaccurate and does not correspond to my identity, and it includes references to relatives who are not in any way associated with me. I must emphasize that no permissible purpose has been granted for...

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Is Whitepages legit?

Our verdict: Complaints Board's thorough examination reveals Whitepages as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, Whitepages stands out for its commitment to quality and security. Clients considering Whitepages should delve into its customer service record to gauge compatibility with their expectations.

Whitepages earns 91% level of Trustworthiness

Perfect Trust Endorsement: Whitepages achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Whitepages. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Whitepages.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Whitepages website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Whitepages and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Whitepages has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 43 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Whitepages protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Whitepages. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:44 pm EST
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Whitepages White pages address

White pages.com list my ex-husband living at my new address. this is incorrect. please fix this.

Richard Bouvier age 65 lives in Bristol CT on Missel ave.

He has never lived at 8 Garrett ridge in New Hartford ct.

I have been divorced since 1990. I lived in Bristol until Aug of 2021 and moved to New hartford.

If you have any questions i can be contacted at [protected]@comcast.net

or [protected] Thank you Patricia Bouvier

I believe my ex is using my new address to establish credit

Desired outcome: I would like to have any addresses for Richard bouvier removed from New Hartford CT

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4:15 pm EDT
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Whitepages An unknown person has my address listed on white pages

I am receiving mail from an unknown person because my address is listed as that person's address on white pages.

The person who has my address listed as theirs is Terry D Cornell

My address and the address fraudulently listed for the above person is 20823 May Showers Circle, Houston, Texas 77095

I do not know this person. My name is John Cornell. The above person is not my relative and is completely uknown to me.

Desired outcome: remove fraudulent address

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12:56 am EDT

Whitepages Whitepages

I canceled my acct in May 2023.whitepages keep taking payments of $19.99 from my bank acct. They owe me a refund of $39.98. Actually they owe me for May 2023 also. But since I cant get a response, I wasnt going to pursue refund for Mat. I've emailed them more than several times to no avail. Im a senior on limited income and would like my refund please.

Desired outcome: My money back.

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7:19 pm EDT
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Whitepages White Pages False Information

My name is Amy Lee Walker. I live in Ozark Alabama. I contacted White Pages by phone and by email, to have my name listing and the false information removed from White Pages listing.

I spoke to a representive/Agent name Adrian Tomlin on 04/20/2023, and he sent me an email requesting the URL, my address and phone number. I sent the URL.. White pages have the URL, so, why do they need any other information? Can't no one remember every phone number or cellphone number. White Pages contact support is still playing games. On April

19th is when I first contacted White Pages Support, to remove my name and information from White Pages, the ticket number #3200501. I don't know none of those people listed as my relatives

on White Pages.

My last name is not Kelly. I don't know where White Pages gets their information from. To me, it's fraudulent activity when not getting permission from Consumers first-hand.

Desired outcome: They need to remove my name and all falseinformation. If not, I'm seeking advice from my Attorney.

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5:12 pm EST

Whitepages Past searches showing up improperly

I had a reason to look up a phone number today to make sure who owned it, so I typed in whitepages.com and hit return. I was surprised when a lot of data appeared that I knew was related to a scammy site I had used before that took me some time to get rid of. Investigating I discovered that when I typed whitepages.com it got automatically changed to the following:

https://www.whitepages.com/checkout/summary?wpId=PG9RlazLpZ3&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_sb2&funnel_type=person_onepages_1&wp_content=cta&summary=seen

While I don't remember the site I had been on before, but allowing whitepages.com to be affected could be a problem. Which apparently has happened from the comments I've seen. As this was supposed to be a public and useful site related to the phone company allowing this action to continue puts a negative light on whitepages.com and something should be done. While I'm not sure if what happened is because I'm using Brave as my browser i can say I've used it for several years and never had anything like this happen before.

Desired outcome: To not have anything additional show up when entering the command to bring up a website

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2:54 am EDT

Whitepages whitepages.com

From the middle of October 2022 I've been getting emails almost daily from white pages.com that I am searching for people I am not searching for. I don't even have a white pages account. Someone is pretending to be me and searching for people under my email. Potentially, perpetrator of crime against another could be setting you up. White pages contact phone number is only 6 numbers.

Desired outcome: White pages needs to have a real phone number to complain to.

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8:36 pm EDT

Whitepages False information on address search

I am the owner of a condo unit. I am living with a family member who is 92 years old. I found their website listing two people with names that we don't know and have never lived in my condo unit. One is 50s year old and the other is 60s.

I want their names and phone numbers removed from the search result of my address. It is okay that Whitepages and 411.com do do not list my name because I have opted out from people search sites. But I think they should have mentioned "Name of owner or tenant not shown due to opt out"

I tried to call them to fix the problem but their phone numbers don't work.

Using their opt out feature is no use for removing the names of the two people who don't live in the condo unit that I own because I cannot opt out on their behalf.

Desired outcome: Remove the name Hugo Kacheuk Wong and Bihju Wong and their phone numbers from the search result of the address of the condo unit that I own.

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Update by Simon Pang
Oct 31, 2022 3:43 pm EDT

After my complaint about Whitepages publishing the false information of two strangers Hugo Kacheuk Wong and Bihju Wong living in my property, the names of the two strangers have been removed.

However, instead of showing "This address has 2 current residents" after I have sent documentary proof showing that there are 2 current residents including me, Whitepages insists on showing "This address has 1 current resident" by making the excuse that I have opted out of people search sites.

Furthermore Whitepages says if the other person in my property opts out of people search site as well, Whitepages will show "This address has 0 current resident" in spite of documentary proof that the address has 2 current residents.

Whitepages made the lame excuse that since the data is provided by its data provider and it has no control on the data being updated automatically, it cannot comply with my demand of showing the true information of "This address has 2 current residents".

I offered the solution of White pages showing the true information of "We have found information of 1 current resident this address" when I'm the only one who opted out or "We have found information of 0 current resident at this address" if both residents have opted out, but Whitepages insist on publishing the false information.

I even offered to deal directly with Whitepages' data provider but Whitepages refused to identify the data provider. Therefore Whitepages has no excuse but to be responsible for the false information being published and and being offered for sale.

Update by Simon Pang
Oct 10, 2022 3:51 pm EDT

An official request to remove false information from search result with the address of the condo unit that I own and from search result with my mother's name was made by me to Whitepages.com on Oct 10, 2022.

I hope the whitepages can have the problem solved according to my request as soon as possible.

The false information related to the property that I own and the result of having to do a lot of brain racking work for the complaint have been causing considerable stress on me and my health as I have high blood pressure which always gets worse due to stress and distress.

Update by Simon Pang
Oct 08, 2022 6:43 pm EDT

In spite of my compliant on Oct 6, 2022 about Whitepages and 411.com publishing false information of Hugo Kacheuk Wong and Bihju Wong as residents in the condo unit that I own when they are not and have never been, on Oct 8, 2022, I found the false information is still in the system of Whitepages and $11.com.

White pages and 411.com are still trying to sell the false information on the their websites.

Selling false information intentionally is consumer fraud and a scam.

It will be reported to the Bureau of Consumer Protection if the problem is not resolved.

Update by Simon Pang
Oct 07, 2022 8:25 pm EDT

This is not the first time that those so-called people search sites post false information regarding myself.

Since I am not scared to voice my opposition peacefully to the radical left policies of Barack Obama and the political bias of the FBI, not only that they targeted me with smearing attack on those rogue people search sites, they are unconscionable enough to smear my family members who are unable to defend their innocence.

My father died of Alzheimer's disease years ago at the age of 99 as an innocent man without any criminal record. He has never learned to drive so he had no traffic violation record either.

Since he did not know how to use the internet, he has never expressed any political opinion on the internet that may be used by rogue officials as an excuse to smear him as a terrorist suspect or extremists. He was a hard-working man when he was young and dedicated to swimming as a means to keep him healthy after he retired in spite suffering from Alzheimer's disease.

It is disgusting that those rogue officials in control of the information on rogue people search sites are unconscionable enough to target my deceased father for smear attack by claiming that they have found possible criminal or traffic records on my deceased father when I know that is just not possible. (I have already taken a screenshot of the evidence of defamation committed by those rogue officials in spite of those rogue people search sites having removed the false information after my complaint. The screenshot will be used as evidence against them when necessary.)

I have also found out that they smeared one of my teenage relatives as a terrorist suspect even though she is a peace-loving little girl and in spite of her having been a supporter of hypocrite Obama out of naivety.

Those rogue officials may think using people search sites as a tool for political oppression is a smart tactic when they have only made themselves disgusting filthy by wallowing in the cesspool of dirty politics.

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1:59 pm EDT
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Whitepages Criminal information posted on my white pages.com profile

Recently checked my personal information on whitepages.com and discovered the posting of false information under my name. Specifically, criminal information as follows:

“Embezzlement - Agent Or Trustee $20,000 00 Or More —5/15/2014 - Michigan Wayne, Mi”

I have NEVER committed any crimes and NEVER resided in Michigan. Please remove this information immediately.

Desired outcome: Remove existing criminal information from my record.

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Simon Pang
Monterey Park, US
Oct 07, 2022 7:06 pm EDT

I think the Whitepages is being used by rogue leftist officials in some government agencies as a tool for political oppression by intentionally screwing up the real information of their political opponents as well as by posting contrived criminal offenses or smearing attacks against their political opponents, such as smearing the white parents who voice their opposition to the Critical Race Theory at school meetings peacefully as suspected terrorists.

I remember the information on Whitepages was very accurate and contained no smearing information before Barack Obama had taken over the presidency. But after he took office ,the Whitepages suddenly became a site full of false information and smearing attacks on people on the right side of the political spectrum.

The Whitepages is no longer a trustworthy people search site like it used to be.

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4:17 pm EDT

Whitepages WhitePages. Inc P34477290

I sined up for whitepGes to get myga4deners phone number because his cell phone stop working the month before and the number for his home that you had listed was invalid and/or nolonger in service. I never signed up for premium service and could not find your number to cancel the service my paypal is charging me 21. 56 from your premium services that i can not sign into. Please cancel that services. And refund my money. The account o paypal P-[protected]. With paypal transaction number 79T62135RY7476909

PLEASE CANCEL ANY FUTUre transactions and this current one. Or I will report to Better Business Corporation

Desired outcome: My $21.56 refunded to me as soon as possible.

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9:20 pm EDT

Whitepages Background reports

Even though I have a Premium account, I tried to do a reverse phone number check which used to work. Now however I was asked to pay for a report, so I did. When I tried the same reverse phone number check, I was again presented with the option to pay for the report. I figured it was going to use up the one report credit I just bought, but instead charged me for another report. I now have two report credits, spent about $40, and still don't seem to have a way to use those credits to retrieve the kind of information I used to get for about $5 a month.

Between this and automatically monitoring any name I search and sending me emails about it that I don't want, I am SICK of Whitepages.com and want my money back for the two report credits I can't seem to use.

Desired outcome: Money Back. My user ID is [protected]@drivebug.com.

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11:58 pm EST

Whitepages Whitepages Online Ads

On 1/13/2022 I got out of bed and turned my phone on. The first thing I saw was an Online Ad for the Whitepages, by the Whitepages. It was advertising my name. my previous marriage name, my daughters address and an invitation to her Social Media Accounts.
This is a violation of privacy civil and every other right. Not to mention how dangerous that is for women.
I have had to change my phone number and Im frightened in my own home and even going outside scares me.
Cindy Lovato
[protected]
Do not give or sell my information

Desired outcome: Unsure. I do think we should be compensated for this foolish error on Whitepages

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12:00 pm EDT

Whitepages Failure to refund money

My membership with your pathetic service was cancelled prior to 8/4. they attrempted to bill me and the charge was denied because of it being cancelled. On 8/4/21 they illegally charged me and stole $5.29 from me. The membership was cancelled and I demanded my money back. They told me they would refund it and I have emails to prove this. they have stopped replying to my emails and are totally in the wrong. I have all the emails from them saying they intended to refund my money but have failed to do so.

Desired outcome: I want my money back that they stole

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Terry Boykin
, US
Jul 07, 2022 3:45 pm EDT

I need to cancel my whitepages subscription

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7:26 am EDT
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Whitepages Telephone directory

I'm managing a Old Age Frail care centre accommodating 82 residence. In April 2021 I received an email from White Pages Telephone Directory 2021.. which was a one page document with our business name & details pre-typed in large font & details in the footer section in a smaller font so small, you can hardly see it even when reading with my glasses... the entire wording in the footer area so tiny including pricing written fully and not in numerical numbers...

My understanding was that this is the normal details for telephone directory services, because it also listed the Free Telkom 1023 option.

In the 2nd week of May 2021 I received an invoice from the same company charging us R9999... I expected a cost because I'm aware that nothing is free but was shocked to get a bill of R10 000... I received a call from a consultant and I told her this advertising is misleading and I think they are very sly the way the created their document and that they can delete us from all the publication to advertise our contact details, we are not interested in the offer... at the end of July I received another statement indicating that we owe them R11 500, and then in Aug I get a statement indicating I owe them R14 000 and have been handed over to ITC... Today I received another email showing I owe White Pages R22 880 for advertising our number on the 1023 Free Telkom No & Telephone Directory... Surely this cant be right, these people are dishonest and are taking advantage of institutions and surely their must be something I can do to not been taken advantage like this

Desired outcome: Misleading & Irresponsible Advertising

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8:03 am EDT

Whitepages they don t remove dead links (outdated)from search

they say they will remove your information even if you are California resident and you fill out the form ccpa for privacy they don't care they do publicity with your name to attract customers they should check what they are really doing to customers they don't respect your privacy plus the customer service is in India how can my information is on the other side of the world crazy very crazy what this people do to humanity sell your identity that's why you have millions of identity thief's every minute for this junk please u, s government don't allow this clowns work please

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12:06 pm EDT

Whitepages You are giving out wrong information on me!

I just pulled myself up on whitepages and you have all kinds of [censored] wrong about me! What gives you the right to give out false information. You are looking at a class action lawsuit! Where in the heck do you get your information from! I want my profile taken down and off of whitepages.com! And I want to know how to get it off of your website. People should be able to sue you for giving out this wrong information - and even the correct information. I do not want my phone number and address plastered all over your website, whether it is the right one or the wrong one. Please respond.

Desired outcome: Take me off of your website.

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10:59 pm EDT
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Whitepages Whitepages.com

The website is a scam. I tried to get two number lookups and after the first which showed no information, the system kept telling me it could not change my account and told me to call customer service. I tried about 4 times. I finally got the thing to work using a different membership and in my account it had $100 worth of charges that I assume were when it was telling me to call customer service and charging me.

Shame on this company. SCAM. I refuted charges with bank.

Desired outcome: refund me Visa or just agree with Bank this is fraud/scam

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10:07 am EDT

Whitepages Listing in white pages

I am David Lee Day in Austin Texas 78731
White page listing show I also go by David Lee VLD
I have no idea who that is. Have never used that name.

I also do not know Alissa Grace Brazykowski nor Martina Vallejo Day who are listed as my relatives.
There is a potential for fraud of some kind here, but I am not sure what is going on.

I do know Joel Hueske.

Please find out what the people listed as my relatives are attempting to do and how that happened. Where else might I be identified as this David Lee Vld ? I never heard of him.

Desired outcome: Get association with unknown persons listed above out of records everywhere..

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Whitepages contacts

Phone number

+1 (206) 973-5100

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