Menu
Yanwen Customer Service Phone, Email, Contacts

Yanwen
reviews & complaints

www.yw56.com.cn
www.yw56.com.cn

Learn how the rating is calculated

1.0 548 Reviews

Yanwen Complaints Summary

5 Resolved
543 Unresolved
Our verdict: If considering services from Yanwen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Yanwen has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Yanwen. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Yanwen reviews & complaints 548

Sort by:

Newest Yanwen reviews & complaints

ComplaintsBoard
S
9:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen Tracking updates

Sir, I was ordered a watch from AliExpress, it was shipped but now my courier is stuck, its not updated since 30 july 2020. Its shows that System is under maintenance, sorry for inconvenience caused (Meltrack30). Please update my product status as soon as possible.
My tracking number is VR335411614YP
And LP515831581MY. Please update me as soon as possible 🙏

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
S
12:47 pm EDT

Yanwen I purchase my car stereo from aliexpress

I purchase on 20/ March /2020 .item shipped on same date I didn't get my box my tracking no UF031110363YP I waiting for last 6 months .i try to track not updates Last 6months showing same and I waiting pls update my tracking details.
Two tracking I'd EQ990404805IN tracking same thing showing

Email [protected]@gmail.com

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
A
4:22 pm EDT

Yanwen 4 ct diamonique cz ring ud067296642yp

The seller shipped the item but by July 22 I had messaged Amazon and then messaged the seller. Yanwen sent the tracking after one company sent me the first tracking number. End the end I had two separate tracking numbers and later discovered a third one. I tracked the first to destination US post office . The second one said nothing after leaving the China facility and the third, well, it said Australia . I was like what the? So I kept messaging the seller. I got a refund of full purchase price. I ended up reordering again. They said they can't control transport and Amazon said my package is lost in transit only after nearly 2 months . I'm supposed to get it on August 24

Read full review of Yanwen
Update by April Bourne
Jul 31, 2020 4:33 pm EDT

My gmail is AprilBourne3517@gmail.com please tell me if my package is in USA

Hide full review
ComplaintsBoard
B
1:28 pm EDT

Yanwen Clothes

My package said it was delivered yesterday but I never received it I'm very upset because I have been waiting for a whole month for my clothes I ordered and I spent over 200 with this company it said yanwen delivered my things but I don't have anything I'm tired of waiting for my stuff this is ridiculous and unacceptable

Read full review of Yanwen
Hide full review
ComplaintsBoard
I
10:50 pm EDT

Yanwen VR326856782YP

Notification unsuccessful delivery
May I know your delivery time?
And no one contacting us its been a month since I ordered the item.
Please let us know since holiday here until next week..

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
T
10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen Package was reported as delivered and signed in which package was never received.

UF218871207YP tracking number in the system for order placed through dhgates was reported as signed and delivered 6/17/20 to address but package was never recieved. Unable to contact delivery company yanwen for assistance.My mother resides with me and is always at home and available to sign for any packages delivered. I often recieve delivery services for work related parcel and I have never had a problem recieving any of my packages...whether it be work related or personal. Please resolve with items being shipped and pickup from a drop facility or a full refund .Thank you.

Read full review of Yanwen
Hide full review
ComplaintsBoard
T
8:45 am EDT

Yanwen Bathing suit nancylady order n7171 tracking ud026535135yp

On May 14th I ordered a bathing suit from Nancylady. The package was being sent via Yanwen whole last update all in Chinese which I don't understand was May 25th. Today is June 30th and there is no update from May 25th. I don't know where the package is and fear that it is lost. Nancylady keeps saying wait even though double the time has passed from their stated shipping time. I am very frustrated. My correct address was noted. I tried calling Yanwen. It won't go through. I email the company I bought from and they are not answering me. I am going in circles. I want my package or my money refunded.

Please advise.

Thank you.

[protected]@gmail.com.

Read full review of Yanwen
Hide full review
ComplaintsBoard
H
2:26 pm EDT

Yanwen Where is my shipment?

Hello,
It's been over 2 months since I made my order and I still didn't receive it! I am extremely disappointed and frustrated about this, this is extremely unacceptable and unprofessional! My order number is UC963228765Y, so please update me about my order. The tracking number updates haven't changed since May 8! I hope to hear from you soon

Read full review of Yanwen
Hide full review
ComplaintsBoard
S
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen Shipment status

Hello,
This is my shipment tracking I'd-VR267263675YP

My order was shipped on 17th June, 2020 after that last update was made for 19 the June 2020, next no any updates yet,
The last update was made as "problem in transit of the shipment " on 19th June.

Kindly clarify me why this was happened,
Is there any problem with my package like damaged or lost?
Or anything else please inform. And solve it immediately and provide me the latest tracking updates.

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
X
1:03 am EDT

Yanwen Delivering

VR254352598YP My package is in Manila for 9 days and never moved. What happen? I paid extra to make the package faster. I ordered it so I made it express so my wife wife will receive it on her birthday. Now it is 1 week past her birthday. And still the package haven't moved. We are checking every now and then to see any update but it is the same information everytime

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
S
10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yanwen Package Lost

My packages are some where sitting and not moving. Tracking information given to me is very vague and not much help. I was promised by the seller I would get my package in 15 days. I have a total of 6 packages and on 1 updated on 6/11/2020. The update on day it was at the airport . Information has not updated. I'm not sure where my packages are.
06/05/2020 the package left the Yanwen.
UF228584038YP, UF228584024YP, UF228578182YP, UF238957803YP, UF238956564YP and UF238953262YP
Please help locate my packages

Read full review of Yanwen
View 0 more photos
Resolved

4203495392612927005303010007582389 UF238957803YP UF238956564YP UF238953262YP UF228584038YP UF228584024YP UF228578182YP I’m looking for my packages, there has been in one update on one package., but not the others. The one package say it arrived in USA but no update since 6/11/2020. Seller told me 15 days but it was not the truth. Help me locate my parcels . Are the package in USA or China

Hide full review
ComplaintsBoard
S
2:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen Non delivery - same status for more than 1 month

I have ordered a product through anygymss.com to India and they have courier the consignment through YanWen. As per their tracking, the shipment is in the same status for about a month.

Tracking # LP00178212040057

[protected]:50 Last mile=> Destination country post, number LP00178212040057
[protected]:50 Departed from Yanwen Facility
[protected]:53 Process completed in Yanwen Facility
[protected]:19 Picked up

my email is [protected]@yahoo.com

Read full review of Yanwen
Hide full review
ComplaintsBoard
V
7:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen iphone case ordered from uaritfy end of april 2020

I ordered an iphone impact case from overseas online from Uartify which is based in New York City end of April 2020. I live in New Zealand Its now mid June and I still haven't received my order. My track and trace number is LE116980396CN and its been handed over to the Airline in May. Can you please advise what is going on and why my order still hasn't arrived. This is frustrating its been over 2 months already

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
S
10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen No update package lost

My package has not moved in 6 days . Has not left China no update in real time is only a label
UF228584038YP
UF228584024YP
UF228578182YP
UF238957803YP
UF238956564YP
UF238953262YP

Read full review of Yanwen
Hide full review
ComplaintsBoard
N
3:45 pm EDT

Yanwen Gift-stuff earbuds

I bought the "infinitebuds z1 - true wireless earbuds" from gift-stuff on the 5th of may, and been tracking the package gift-stuff provided me (vr227294153yp tracking number) after some status updates the package arrived at my country portugal and somehow the package made like a "u" turn and went back, passed madrid in spain and to yanwen logistics facility, I think! The last up says simply "jun 4, 2020 10:35 unknown".

I contacted gift-stuff one time and they simply respond that the information they had, it said it was delivered, but I replied that that information, was not true and explain why... But until now I don't have any response from gift-stuff again. I uploaded a printscreen from the tracking status.
I paid 43.90$ for the earbuds... I think I will not see the earbuds nor the money back... I'm mad... Don't make the same mistake, don't buy from them...

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
A
12:45 pm EDT

Yanwen Right items not delivered

I ordered 2 cat harnesses, an enclosed litter box, a cat house and veneers on FB, have not received any of them! was sent a litter scoop and some kind of mat which I never ordered am so angry right now!.In the next week I will be contacting Paypal for a refund as these items cost me a great deal of money

Read full review of Yanwen
Hide full review
ComplaintsBoard
G
2:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen Package not received

The package with the number db703823756pt, also known as vr195915865yp and 0078710078719463722303 never reached it's final destination (amadora, portugal).
It is known that on the 1st of april, the object was picked up, and from the 14th of april and somewhere during the 22nd and 23rd of april, it was (or it should be) in portugal. Ever since then, it is not known what happened to this package.
The portuguese service (ctt expresso, in this case) does not know what happened with this parcel as well and told me to send an email to yanwen logistics, so that they can contact ctt expresso and open a process to find the package.

Read full review of Yanwen
View 0 more photos
Hide full review
ComplaintsBoard
D
10:48 pm EDT

Yanwen Shipping

My tracking number is vr222931746yp at this point im very frustrated my order was shipped out on may 2nd it has been in transit now almost 30 days. I need some answers and progress on when my package will be shipped to the us this is not how u conduct business at all. Everytime I check its giving me a diiferent time frame but my package has not moved from yanwen I would appreciate if someone reach ot to me and let me know whats the progress I spent my money on shipping and still nothing my email is [protected]@gmail.com and my name is danyelle my number is [protected] thanks

Read full review of Yanwen
Hide full review
ComplaintsBoard
M
6:19 pm EDT

Yanwen Non-delivery of order

I ordered an item in April - tracking number :UBY8082394015123 but since that date, the tracking details only show that my package was dispatched on 27/4/20. frustratingly, there have been no tracking updates since that date. I would like a tracking update please. Otherwise I will have to contact my bank and receive a charge back refund for this order.

Read full review of Yanwen
Hide full review
ComplaintsBoard
M
3:37 pm EDT

Yanwen Package tracking

Where is my package?! The tracking number is UF188818228YP. My tracking says it has been in Jamaica NY for over a week! I do not believe actually even there. Tracking on these packages are not truthful and I will not use Yanwen again I don't recommend anyone use this shipping services again! There's no one you can even contact. Yawnen doesn't even care.

Read full review of Yanwen
Hide full review

Yanwen In-depth Review

Website Design and User Experience: The website design of Yanwen is simple and user-friendly. The layout is clean and easy to navigate, making it convenient for users to find the information they need.

Range of Services and Offerings: Yanwen offers a wide range of services, including international shipping, domestic delivery, and logistics solutions. They also provide value-added services such as warehousing and customs clearance.

Shipping and Delivery Options: Yanwen provides various shipping and delivery options to cater to different needs. They offer both standard and express delivery services, ensuring that packages reach their destinations in a timely manner.

Pricing and Affordability: Yanwen offers competitive pricing for their services. Their rates are affordable, making it a cost-effective choice for individuals and businesses alike.

Customer Service and Support: Yanwen has a dedicated customer service team that is responsive and helpful. They are available to assist customers with any inquiries or issues they may have, ensuring a positive customer experience.

Tracking and Transparency: Yanwen provides a tracking system that allows customers to track their packages in real-time. This enhances transparency and gives customers peace of mind knowing the status of their shipments.

Reliability and Timeliness: Yanwen is known for its reliability and timeliness in delivering packages. They have a strong network and partnerships, ensuring that shipments are handled efficiently and delivered on time.

International Reach and Coverage: Yanwen has a wide international reach and coverage, serving customers in numerous countries around the world. This makes it a convenient choice for international shipping needs.

Packaging and Handling: Yanwen takes great care in packaging and handling packages. They use appropriate packaging materials to protect items during transit, minimizing the risk of damage.

Returns and Refunds Policy: Yanwen has a returns and refunds policy in place for customers who are not satisfied with their services. They strive to resolve any issues promptly and provide a satisfactory solution.

Overall Customer Satisfaction: Overall, customers are generally satisfied with Yanwen's services. They appreciate the affordable pricing, reliable delivery, and responsive customer support.

Pros and Cons:

  • Pros: Affordable pricing, reliable delivery, user-friendly website, responsive customer support
  • Cons: Limited information on the website, returns and refunds process can be improved

Recommendations and Conclusion: Yanwen is a reliable shipping and logistics provider with competitive pricing and a user-friendly website. However, they could improve by providing more detailed information on their website and enhancing the returns and refunds process. Overall, Yanwen is a recommended choice for individuals and businesses looking for affordable and efficient shipping solutions.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Yanwen customer service

Phone numbers

+86 106 462 1881 +86 106 466 9779 More phone numbers

Website

www.yw56.com.cn

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Yanwen?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yanwen Customer Service. Initial Yanwen complaints should be directed to their team directly. You can find contact details for Yanwen above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Yanwen. Discuss the issues you have had with Yanwen and work with their customer service team to find a resolution.