Yankee Candle review: not burn well 5

Same problem with Yankee. I am also going to look at other makes. They seem to think that their candles are faultless but the original ones I bought didn't do this. In reply to Yankee candle if you read this yes I do know how to burn them and yes I do trim the wick and yes I do have the lids. and the shades. Your quality has deteriorated. Bye bye Yankee

I have had the same experience; Yankee Candle employee faulting me, the customer, for this same problem. I have been burning Yankee Candles for quite a few years, and know how to burn them using a wick trimmer, and lids...I have become so disappointed with the last few candles that I brought that I am done with them. Especially since my last attempt to get their mistaken corrected. Their customer service has shown me that I do not rate as a customer; so I have been looking at other brands including a local candle factory.

I got the Orange cinnamon number on bottom [protected] 16oz well it would burn both wicks at the same time and there was no smell won't be buying anymore ...it's in the trash...

I recently experienced a Yankee Candle employee faulting me, the customer, for this problem. I have been burning Yankee Candles for over a decade. I have their wick trimmer and several Illumalids. I know how to "properly" burn the candles. The truth is that many of the candles are defective: they tunnel and have wick issues no matter what the customer does. I have found that the ones that have burning issues stop throwing scent, too. I have returned several candles within the last two years half-way burned, tunneled, with a black, smoky wick, with no scent oil remaining, totally scentless. This is a quality issue, not the fault of customers. Shame on YC for blaming their long-time, faithful customers! Bath & Body Works candles burn evenly and throw well. Next, I am going to order some Kringle candles. Bye bye, Yankee Candle. I'm not tolerating your employees blaming customers, no matter how many times you replace the candles. It's insulting. Just admit that your quality has gone down, while your prices have risen!

Yankee would consider this a customer fault, the defect you are describing is called tunnelling. It occurs when the candle is not left to burn from edge to edge before it is blown out, as a result you have only melted the wax surrounding the wick and the more times this is repeated, the longer the tunnel will grow. The only real options for your candle now is to push the wax on the outside into the melted wax when warm, but only if the tunnel is shallow, otherwise you will bury the wick. Or you could scrape out the wax from the candle and burn it on top of a tart burner.

- A Yankee Employee