Menu
Set In Stone Customer Service Phone, Email, Contacts

Set In Stone
reviews and complaints

Set In Stone's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.setinstonestore.com
www.setinstonestore.com

Learn how the rating is calculated

4.0 12 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Set In Stone reviews 12

ComplaintsBoard
P
9:12 am EDT
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Set In Stone: Superior Design Services & Unmatched Customer Care

"Yo, I gotta say, Set In Stone is the real deal. They hooked me up with all my design needs and their ladies were super helpful. Only thing is they close early on Saturdays (like, who does that?), but one of the girls actually waited for my husband and I to come check out their tile. Can you believe it? You don't get customer service like that anywhere else, man. It's like they really care about their peeps. Props to Set In Stone, they got my business for life."

Read full review of Set In Stone
Hide full review
ComplaintsBoard
L
7:40 am EDT
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Set In Stone: Tile Selection and Staff Excellence in Aberdeen

Hey guys, let me tell you about my experience with Set In Stone! First of all, let me just say that their tile selection is straight up fire. Like, if you're a tile lover like me, you'll be in heaven. But what stood out the most to me was their staff. I've gone on a couple of "tile adventures" before, and let me tell you, the staff can really make or break the experience. Lucky for me, Lizzie was there to guide me through the process and answer all my questions. Seriously, this girl knows her stuff. She made the whole selection process a breeze. And can we talk about how awesome it is that Set In Stone is located right here in Aberdeen? I don't have to drive all over the place to find the perfect tiles for my home renovations anymore. Overall, I highly recommend Set In Stone for all your tile needs. You won't regret it!

Read full review of Set In Stone
Hide full review
ComplaintsBoard
B
6:02 am EDT
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Amazing Customer Service and Selection at Set In Stone: My Countertop Experience

Yo, so let me tell you about my experience with Set In Stone website. Brooke was super cool and took the time to help me figure out what type of countertop I wanted. Honestly, I wasn't even sure what I wanted before talking to her but she was patient and helped me figure it out.

I can't express how happy I am with my final choice of countertop! It's still a work in progress as I've got to pick out a backsplash and man oh man the options are endless. But I am definitely going to purchase my backsplash from Set in Stone because I had such a great experience with them.

I can't wait to show off my before and after photos of my new countertops. If you're in the market for a new countertop, definitely check out Set In Stone because they will hook you up with a great selection and amazing customer service.

Read full review of Set In Stone
Hide full review
ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Set In Stone: Top-notch materials, exceptional customer service and impressive work

Alright folks, lemme tell you - Set In Stone is where it's at. Their materials? Top notch. Their customer service? Out of this world. They kept me in the loop every step of the way, whether they were on land, in the air, or even on a dang cruise. I was so darn impressed that I even bought everyone in their team a Christmas present. I mean, who does that? But that's how these pretty women at Set-in-Stone roll. They make you feel like family, ya know? And their work speaks for itself. My daughter left this place and went on to greatness, but these ladies came back and gave it the upgrade it deserved. Trust me, you won't regret working with them. They're the bee's knees.

Read full review of Set In Stone
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Personalized Attention and Smooth Sailing: Set In Stone Review

Hey there! When I walked into the showroom at Set In Stone, I was immediately greeted by the owner. They helped me select several tile samples after I showed them a picture of my kitchen. It was awesome to have such personalized attention!

The office manager then gave me the contact info for several tile setters to get a quote from. This was super helpful, as I was feeling a bit lost in the sea of options out there.

Once I had a quote and knew the amount of tile I needed to order, I called the Set In Stone office and they were so helpful in getting everything ordered and giving me a delivery time. It was all super smooth sailing from there.

Overall, the folks at Set In Stone were really great to work with. They made the whole process of selecting and ordering tile for my kitchen so much easier than I thought it was going to be. If you're in need of some awesome tile, I definitely recommend checking them out!

Read full review of Set In Stone
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Great customer service, but long wait time at Set In Stone for counter top purchase

So, I went to Set In Stone to get a new counter top for my sink and I have to say that the customer service was pretty darn helpful. The person there told me everything I needed to know about getting a counter top and even helped me pick out a "remnant" which is basically a cheaper, smaller piece that was perfect for my needs. I found exactly what I was looking for, so that was a plus. However, it seems like everyone else loves this place too because the wait time for my order is pretty long. Bummer! I'm really excited to get everything measured and installed, though, so hopefully I can get that done sooner rather than later. Can't wait to see how it turns out!

Read full review of Set In Stone
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Set in Stone: The Ultimate Tile Destination with a Stellar Tile Stylist!

So, lemme tell you 'bout my experience at Set in Stone. This place is the bomb dot com for all your tile needs. And let me tell ya, tile is a tough one to nail down 'cause once it's set, it's like set in stone (see what I did there?) But fret no more, 'cause Lizzie, the queen of the tile counter, is here to save the day!

This girl is on top of her tile game and she knows her inventory like the back of her hand. And if you're like me, you'll need a bit of hand-holding when it comes to picking out the perfect tile. My master bathroom was in dire need of a redo and I was at a loss on where to start. The folks at Set in Stone were super patient with me and I swear I must have made like 10 trips to the store. But Lizzie was always ready and willing to lend a hand.

She's friendly, welcoming, and just an all-around awesome human being. It's like having your own personal tile stylist! We finally found the perfect tile for my space and I'm so happy with the end result. It's like my bathroom went from drab to fab in a snap!

So, if you're on the hunt for some top-notch tile, look no further than Set in Stone. And be sure to ask for Lizzie, 'cause she's the real MVP. I definitely plan on coming back to this spot for all my future tiling needs. Cheers to you, Set in Stone!

Read full review of Set In Stone
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Set In Stone: Exceptional Service & Patience in Home Renovations

So, let me tell you about Set In Stone (setinstonestore.com). These guys were the real MVPs when I was struggling to pick out the perfect style and color for my home. I mean, I went back and forth a million times but they never showed me any less patience. The best part is that I got to take samples home with me to really see how they fit in with my decor. Not gonna lie, I was shown a few new samples along the way which I quickly fell in love with and decided to purchase.

One thing I haven't quite nailed down yet is the grout. I figured I'd wait until I have everything installed and see how the samples look against my backsplash. So, shoutout to Set In Stone for not pressuring me or making me feel rushed to make a decision.

Speaking of decisions, about a month ago I finally bit the bullet and purchased a counter top from these guys. And let me just say, I'm so happy with my purchase! The service was top-notch and the job looks absolutely stunning.

All in all, Set In Stone is the real deal when it comes to home renovations. They really went above and beyond to make sure that I ended up with the best possible outcome. Highly recommend!

Read full review of Set In Stone
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Set In Stone Set in Stone Made Our Dream Home a Reality!

Moving here a year ago was exciting, but also stressful. We had so many rooms to remodel in our home and we wanted to make sure they looked perfect. Thankfully, we stumbled upon Set in Stone and boy, were we amazed! They had such a mesmerizing collection of wood-look porcelain tile floors, quartz countertops and shower tiles. We ended up getting all of them for our master bath and it was just breathtaking!

Not only did we get our dream master bath, but we also decided to add a new bathroom. Thanks to Set in Stone, we got the perfect floor and shower tiles for the new bathroom. We also decided to spruce up our kitchen and got new granite and backsplash, which looks so gorgeous now that we can't stop admiring it.

We have to mention their amazing staff as well. Lizzie, Lindsey, Brook and everyone else are so professional and helpful. They made the entire process so much easier for us. We just couldn't be happier with our new and improved home. Thank you, Set in Stone!

Read full review of Set In Stone
Hide full review

Set In Stone complaints 3

ComplaintsBoard
J
9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Set In Stone Set In Stone: Expert Craftsmanship & Professional Service for Your Countertops

Yo, let me tell you about Set In Stone. These guys really know their stuff when it comes to countertops and other stone surfaces. It's clear that they take pride in their work and they're super professional about it.

When we went to their store, we got the chance to talk to one of their experts in person. They were so helpful and really took the time to listen to our needs and answer all our questions. It was great to be able to see and touch the samples of granite and marble they had on hand. It really helped us make a decision on what we wanted for our kitchen countertops.

Now, here's the downside. The wait times for installation were a bit of a bummer. We wanted to get our new countertops in ASAP, but we had to wait for a couple weeks before they could fit us in. It was a bit of a let down, but we ended up finding another contractor who could do it faster.

Overall, I'd say that Set In Stone is definitely worth checking out if you're in the market for a new countertop. If you're not in a hurry, their installation team will rock your world with the quality of their work. Just be prepared to wait a bit longer than you might have expected.

Read full review of Set In Stone
Hide full review
ComplaintsBoard
C
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Set In Stone Set In Stone Store Review: Quality Stone Pieces with Some Flaws

(setinstonestore.com Review Rewritten)
So, I checked out Set In Stone for some home decor inspiration and got mixed feelings. The site seems a bit highfalutin, you know? And sometimes they don't holla back at cha like they said they would, so make sure to double-check the measurements! But, on the flip side, they have some quality stone pieces that are super dope and would add some serious swag to your pad. Just make sure you got your calculations right, otherwise you might end up with a piece that's too small or too big. Ain't nobody got time for that!

Read full review of Set In Stone
Hide full review
ComplaintsBoard
L
7:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Set In Stone Mixed Experience with Set In Stone's Website and Customer Service

Hey, so I checked out Set In Stone's website a few weeks back and I gotta say, I was really diggin' some of their granite patterns! The lady who was helping me out said she'd send me some pics later that day, but when they didn't come through, I hit 'em up with an email. They did respond, sayin' they'd send the pics ASAP, but I never got anything back - no email, no pics, nada.

Overall, I was pretty bummed with the lack of follow-through, but I'm not ready to write 'em off just yet. I mean, I've heard other folks say some pretty positive things about 'em. Maybe it was just a fluke or somethin'. I dunno, though, I'm definitely keepin' an eye out for other granite suppliers just in case.

Read full review of Set In Stone
Hide full review

Is Set In Stone legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Set In Stone to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Set In Stone is known for their high standards and safety. If you're thinking about dealing with Set In Stone, it's wise to check how they handle complaints.

Set In Stone earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Set In Stone has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Set In Stone's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Setinstonestore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Setinstonestore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Set In Stone have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Setinstonestore.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The setinstonestore.com may offer a niche product or service that is only of interest to a smaller audience.

About Set In Stone

Screenshot Set In Stone
Set In Stone is a leading online store that specializes in providing a wide range of high-quality gems, crystals, and minerals to customers worldwide. The store has established a reputation for offering exquisite treasures that not only look stunning but also offer a range of therapeutic benefits. Customers can browse the website to find an array of products from rough crystals to polished specimens and everything in between.

Set In Stone prides itself on providing customers with exceptional service and a hassle-free shopping experience. The website is user-friendly, making it easy for customers to find what they’re looking for and complete their purchases quickly. The store offers a range of payment options, including fast and secure checkout with PayPal, as well as credit card payments through a secure payment gateway.

One of the standout features of Set In Stone is its commitment to sustainability and ethical sourcing. The store is passionate about promoting environmentally conscious practices and obtaining gems and minerals from reputable sources that adhere to ethical mining and labor standards. Customers can be assured that their purchases support ethical and sustainable methods while being ethically sourced.

Set In Stone’s product range includes popular gems such as amethyst, rose quartz, citrine, and clear quartz, as well as rarer specimens like Moldavite, Herkimer Diamond, and Phenakite. The store also offers a selection of gemstone jewellery and accessories, which are carefully crafted to enhance the beauty and energy of the gemstones.

In summary, Set In Stone provides an unparalleled experience for customers who wish to purchase high-quality, sustainable, and ethically sourced gems, minerals, and crystals. With a user-friendly website and a passion for responsible sourcing, Set In Stone is an excellent choice for anyone looking to invest in beautiful gems and minerals.

Overview of Set In Stone complaint handling

Set In Stone reviews first appeared on Complaints Board on May 20, 2023. The latest review Set In Stone: Superior Design Services & Unmatched Customer Care was posted on May 24, 2023. Set In Stone has an average consumer rating of 1 stars from 12 reviews. Set In Stone has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Set In Stone contacts

  2. Set In Stone phone numbers
    +1 (910) 944-3062
    +1 (910) 944-3062
    Click up if you have successfully reached Set In Stone by calling +1 (910) 944-3062 phone number 0 0 users reported that they have successfully reached Set In Stone by calling +1 (910) 944-3062 phone number Click down if you have UNsuccessfully reached Set In Stone by calling +1 (910) 944-3062 phone number 0 0 users reported that they have UNsuccessfully reached Set In Stone by calling +1 (910) 944-3062 phone number
  3. Set In Stone emails
  4. Set In Stone social media
Set In Stone Category
Set In Stone is related to the Home Decor and Furnishing category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.