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Yankee Candle
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1.8 114 Reviews

Yankee Candle Complaints Summary

24 Resolved
90 Unresolved
Our verdict: When using services from Yankee Candle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Yankee Candle reviews & complaints 114

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9:38 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - Online order

I placed an order on December 7, I emailed Yankee IMMEDIATELY due to an issue with my Apple Pay, the account was hacked or an attempt to hack it occurred as only my shipping address was changed.  I called first thing at 9am EST the following morning to request either the shipping address me updated, the order be shipped to the nearest Yankee store or to...

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12:12 pm EST
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Yankee Candle 22oz balsam and clove yankee candle large jar

We are pretty regular candle users and are not unfamiliar with Yankee Candle products, but after the first couple of uses of this candle, we noticed a prolific amount of soot on every surface of our common room the candle was burning in. Our family had soot in our noses, throats, and I can even feel irritation in my lungs. We noticed our noses filled with soot before we noticed we had an issue with the candle. The candle wick was trimmed properly, but produced a larger than normal flame for a wick that size.

Claimed loss: $36. I am really much more concerned about the soot in our house as well as our noses and lungs. There was damage to our air purifier as well as our door frames and walls.

Desired outcome: I need Yankee Candle company to understand that this had a significant impact on our home and potentially our health as well. I have never had an issue with your candles before, but it will be hard for me to use them after this.

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12:35 pm EDT
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Yankee Candle Large Yankee Candle in Jar

Hi, just to say I am so frustrated at my 3rd candle ending up in the bin due to insufficient wick not burning correctly, why is this when my other ones burn to the bottom of the jar using all the wax? I get that other cheaper makes doing this, but not Yankee, but they do.

The 1st 2 were bought from Amazon and the pack of 3 (2 of which are good) was bought from Costco

Claimed loss: £17.50 x 2£35 for a pack of 3

Desired outcome: Refund

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Is Yankee Candle legit?

Our verdict: Complaints Board's thorough examination reveals Yankee Candle as a legitimate entity with notable strengths. Despite a 21% resolution rate on customer complaints, which invites a closer look, Yankee Candle stands out for its commitment to quality and security. Clients considering Yankee Candle should delve into its customer service record to gauge compatibility with their expectations.

Yankee Candle earns 94% level of Trustworthiness

Perfect Trust Endorsement: Yankee Candle achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Yankee Candle. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Yankee Candle's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Yankeecandle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Yankee Candle and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Yankee Candle's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Yankee Candle. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:26 am EDT
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Yankee Candle boo-nana toffee 3 wick candle

I bought a 3-wick boo-nan toffee candle. I have bought numerous Yankee candles and other candles over the years and have never been more disappointed! This candle ran out of wick so that my candle could not burn to the bottom, and I could enjoy the entire candle.

I am happy to send this back so that you can see and remedy your manufacturing process.

Kathleen

Desired outcome: replacement, if possible, photos on request or I can send back the problem product..

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12:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yankee Candle - Large Yankee Candle(s)

I have bought ‘Yankee Candles’ regularly over the past 20+ yrs for myself and also regularly as gifts for family and friends. I have been having problems for a number of years now holding back on complaining until now. A few Christmas’s ago I had lit a large candle whilst we were watching a movie, I was aware of my breathing struggling and had to use my...

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5:30 am EDT
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Yankee Candle Woodwick candle / yankee candle co

I lit a woodwork candle and turned to put the matches away - the glass shattered - hot wax all over furniture and hot glass burnt my carpet in various places.

I contacted Yankee Candle with images and all info and basically they said it should not have been on the sideboard. As its an indoor product and was only burning for 5 minutes before it shattered, I would have assumed that the product should be safe.

I was in the room along with family pet - luckily neither of us were hurt.

They have offered me £50 worth of their products in recompense.

I am very upset as the carpet has to be replaced and think it is only fair that they pay for or towards this. Not more of their products which I will certainly never use again.

The candle was not burnt too low or left unattended for a long period.

More damage has been caused.

Desired outcome: Pay for carpet.

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2:32 pm EDT
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Yankee Candle Plug in.

Good evening,

I have been a customer of Yankee candles for many years now and particularly your plug ins as I have pets and know we can go nose blind.

I’m so disappointed, I got the black cherry to try(love the smell). However it has become faulty causing damage to my carpet and cabinet.

Please see the pictures. I have also purchased a carpet cleaner at the cost of £170 to try and remove the solution from my carpets and this hasn’t worked. My carpets are brand new just before Christmas.

Please let me know how this can be resolved.

I look forward to hearing from you.

Many Thanks

Sharon

Desired outcome: Damage repaired or claim against public/products liability for replacements.

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10:53 pm EDT
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Yankee Candle Air Freshener (Car Jar)

This car freshener was literally hanging in my car for only 1 hour and it completely destroyed my climate control panel! I literally bought my car 3 months ago, it’s brand new, and now I will have to spend $1,000 to fix it! It is very frustrating that such a famous company doesn’t think and care about their customers! I bought this product at Yankee Candle store #STE L-111 in Soutlands, CO on 6/18/2023. The item bought is called 1627957E CAR JAR-DR LV O YCE.

Desired outcome: To reimburse me for the damage and repair

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11:59 pm EDT
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Yankee Candle Yankee candle explosion

My yankee candle tumbler exploded. Wax was half way and it melted causing the wick to drift towards the side glass where the flame continued to burn against the glass causing an explosion. Glass shattered and wax splattered up to 6 ft away. Nobody was next to it so nobody was hurt but when I came to see what happened the flame was still burning, luckily I was near and able to avoid the worse. I could had lost my home today.

Desired outcome: $100 reimbursement of tote with candle purchased for Christmas

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9:29 am EDT

Yankee Candle Midsummer Night Candle.

my daughter was traveling in the USA, and bought me two "midsummer's night" candles. which are my very favourite .

the candle is burning straight down the sides haven't melted at all, (looks like a funnel) I am doing all the proper things, ( I've been using Yankee for years) this has never happened to me, I have no idea why this is, but I'm losing alot of candle this way. How can you help me ?

they were recently bought ( winter of 2023) I can send you a picture !

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10:57 am EDT
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Yankee Candle Sunlit garden sage tote/plug in refill

Purchased Sunlit Garden sage tote on 4/11/23. Packaged was delivered. Taken out of box but not unpacked till next day. Noticed that one of the plug in refills was leaking. The bottom of bag was wet and so was table. Once wiped off, it took the varnish off of the table. Table is now ruined. Table was just purchased in November of 2022 and was over $2500. Table also matches buffet that was $2500. We will never have any Yankee candle products in our home again. Very dissatisfied.

Desired outcome: Table refund/replacement

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4:45 pm EST

Yankee Candle Unavailable scents

When will Yankee Candle bring back the following scents:
Midnight Oasis
Summer Storm
Storm Watch?
I’ve been waiting for 2 years. Every store tells me to come back during the semi annual sales but they have not returned. You keep retiring popular scents and bringing in scents that smell like vomit, and combined scents you should not have combined.

Desired outcome: Bring back scents

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M
9:17 am EST

Yankee Candle Candle scent

Simply said: candles I purchased do not smell when burning.
I have purchased this particular scent for years, guess I won't be buying anymore.
Sage and Citrus is my all-time favorite... too bad the quality of YC has gone down, or perhaps this is why the candles were on SALE? Fewer ingredients, scent wise. Cutting costs on your end... I think so
In the past, a long time ago, the smell was strong, I actually had to stop burning, lol
I purchased 3 of these smell - fewer candles
I also purchased Autumn Wreath - same results very, very disappointed...! Looking at another company now
ref. # [protected]
order# HFUS03442411554 (4 candles total)
Dec. 31st, 2022
thank you for your time
[protected]

Desired outcome: refund / return all 4 candles to a local YC store nearby.

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1:41 pm EST

Yankee Candle Poinsettia petals 22oz and christmas candy 22oz candles

I purchased these candles on 12/01/2022 from Ross Store #0569 in Chino CA my purchase price was $9.99 each with a 7.750% tax fee and brought them home and lit them that afternoon the candles burned for at least 4 to 5 hours with no scent. Please contact me for follow up much appreciated.

Desired outcome: The store I bought them at has a "No Refund" policy if used therefore I cannot return for a refund. If I can either exchange or a coupon given by your company would br appreciated.

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3:19 am EDT

Yankee Candle Sakura blossom festival large candle

Dear Yankee,

I bought this large candle some months ago and been buying Yankee for years and years with high quality results.

However, I’ve recently noticed a lot of pooling despite all the guidelines such as allowing the burn to be 4-6 hours, trimming the wick etc etc.

Now after a few candles I’ve had to throw out half melted and with no wick left I thought I’d bring it to your attention.

I think a refund or new candle is in order.

Kindly

Simon

Desired outcome: I’d like a refund or choose another candle

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2:14 pm EDT

Yankee Candle Sicilian lemon yankee candle

I have ordered and received the Sicilian Lemon Yankee Candle from Amazon's Prime Day on July 13, 2022. After burning for 11 and 1/2 hours, I regret to say , there is no aroma whatsoever. I have always enjoyed the scents from Yankee Candle. I am very disappointed in this one product. Let's hope we can make this right, so, I will continue to buy and rave about your products.

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1:34 pm EDT

Yankee Candle Large sparkling cinnamon

I purchased 4 Large Sparkling Cinimmon Candles December 2021 to burn during Christmas Day. The 4 Yankee Candles were lit Christmas Morning at 10:30 for the smell of Cinimmon (They Had No Smell) to full our house before our family arrived. Fast forward the Candles almost completely burned to the bottom of the jar when they were blown [protected]@6:00 pm the wick was black and at the bottom of the jars. On January 5th we began to put away our Christmas decorations and we found that soot from the Candles covered our living room, all my collection of Nutcracker, Snowmen, Elves & Moose. Were all gray, along with the ceilings through out our home the ceiling fans, curtains, furniture, walls and carpet the soot ran through our duck work for the heat/ac. I notified Yankee Candles customer service and filed a claim, sent in pictures of the damage per requested from Yankee Candles, the ruined decorations and the receipt were I had purchased the Candles. I had my home owners insurance company (Nationwide Insurance Company) fill out a estimate of all damage. Everything that was requested I sent to Jayvee and I spoke to 11 other individuals and one lived in the Philippines. I spoke to Karen in the Home Office very nice lady but after notifying Karen after speaking with Customer Service out of Winston Salem N.C. she said she would have Kim from the Legal Department to e-mail me. Not even 10 minutes later Kim

e-mailed me and said they could not find in everything I sent them, even pictures of the burnt down Candles. She said the denied my claim saying Yankee Candles were not at fault for the soot damage. She also said for me to never call Yankee Candles again. It's so sad all these soot claims against Yankee Candles that "WE THE PEOPLE" couldn't get a civil law suit against this company knowing they have faulty Candles. That continues to cause damage to ones personal property and they still sale them knowing the soot damage is a major complaint from their customers.

A multi Million Dollar Company should be ashamed how they treat their customers. What wrong doings you do to others, It will come back 4 fold.

From January-May (5 months of faultsified Untruthful massages rehursed hoping the customer will give up.

"YANKEE CANDLES DO CAUSE SOOT DAMAGE"!

Cheri Garrison

Gastonia, N.C.

[protected]@yahoo.com

Desired outcome: Claim Denied !!!!

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5:51 pm EDT
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Yankee Candle On-line charging of shipping when it should be free.

June 11, 2022 - 2:08 pm

I called Yankee Candle because as a Fragrance Lover I am entitled to free shipping at $25.00. I was going to place an order on-line for $36.00 and was charged $5.99 for shipping. Customer Service could "waive" the charge, but you have to go through item by item for them to input, which we tried to do. One item I tried to order, I was told it was not on their screen so I was out of luck. I was on the phone with them for 23 minutes with no order being created. I was told a separate order for my Birthday Candle would have to be created. I was told if I place the order on-line, I could call back and get the shipping credited. So, I placed the entire order on-line and we will see if I get the item they said was unavailable and if I get the shipping charge credited to my credit card.

This has been an on-going issue with Yankee Candle and was told over two months ago that they were working to resolve.

Desired outcome: Yankee Candle needs to fix their on-line ordering system so that the $5.99 shipping charge is credited for Fragrance Lover Status Members at $25.00.

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6:10 pm EDT

Yankee Candle New England Maple

How do I return this candle? I am not happy with it..it has no scent at all, would love the exchange for a different candele

Desired outcome: exchange for a different candle

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8:04 am EDT
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Yankee Candle Yankee candle doesn't smell when lit

i bought a new 104g yankee candle in the vanilla frosting scent yesterday on the 27th of april, at sainsburys in luton the serial number is1648279E. The candle has a strong smell when its cold but when its lit it doesn't emit a smell. I've burnt it for 3 hours but still can't smell anything. The candle also doesn’t burn evenly.

Desired outcome: Please can i get a refund

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Contact Yankee Candle customer service

Phone numbers

+1 (763) 323-9864 +1 (877) 803-6890 More phone numbers

Website

www.yankeecandle.com

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