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Pier 1 Imports
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Pier 1 Imports
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4.5 344 Reviews

Pier 1 Imports Complaints Summary

8 Resolved
44 Unresolved
Our verdict: With Pier 1 Imports's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:16 pm EDT
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Pier 1 Imports Ahoy There

You can have a religious experience without entering a House of Worship:
Pier 1 --Hallelujah!
With its dazzling colors, gorgeous furniture, treats galore, you'll think you died and went
To Heaven. Take a bow, Pier 1--you are a star!

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4:51 pm EDT
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Pier 1 Imports How many times am I allowed to LOVE a store?

This is my MOST FAVORITE store & I'm no longer allowed in here! EVER! My husband drives past it because I spend money like a crazed fool when I'm in there. I love everything they sell. The colors & variety is marvelous. So in season & vibrant. Always alive & new.

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2:09 pm EDT
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Pier 1 Imports Pier 1 What a FUN store to shop in!

I've shopped Pier 1 stores in Florida and Georgia. All these stores are consistently great with merchandise, pricing and customer assistance. Pier 1 has something for everyone. I highly recommend their candles and kitchen/ dining inventory. I love shopping at Pier 1 during the Christmas season. Pier 1 has gorgeous Christmas ornaments, candles, decorating merchandise and dishes. I'd love to be able to purchase furniture.

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Is Pier 1 Imports legit?

Our verdict: Complaints Board's thorough examination reveals Pier 1 Imports as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Pier 1 Imports stands out for its commitment to quality and security. Clients considering Pier 1 Imports should delve into its customer service record to gauge compatibility with their expectations.

Pier 1 Imports earns 91% level of Trustworthiness

Perfect Trust Endorsement: Pier 1 Imports achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pier 1 Imports. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pier 1 Imports has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Pier1.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Pier 1 Imports and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Pier1.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Pier 1 Imports has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 52 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Pier 1 Imports sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to Pier 1 Imports. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Unique Home Decor Selection
    2. High-Quality Furniture Pieces
    3. Frequent Discounts & Sales
    4. Eclectic Global Styles
    5. Convenient Online Shopping
  1. Cons
    1. Limited physical presence post-bankruptcy
    2. Intense competition from big-box retailers
    3. Narrower product range compared to rivals
    4. Higher price point than discount stores
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Pier 1 Imports This site really is as good as it seems

I've been a user for some 8 months now I'd say, so I feel like I know my way around the service pretty well by now. Truth is, it really is as simple and straightforward as it seems. You get cash back, they get a referral fee, and everyone's happy. I'm writing this review after interacting with customer service and it was stellar. It really feels like they know what they are talking about. In these 8 months I've received around 200$ of cashback, so if your a smart shopper, it's definitely worth it.

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Pier 1 Imports I visited this site tonight because I am searching

I visited this site tonight because I am searching for a special frame for a picture I recently got. Years ago I went to Pier 1 and purchased candles. There candles smelled so great. I love this store because they have so many really neat things. While I was in the store I thought that they were a little bit expensive. After I bought a few things from them I kept going back over and over for years. I bought rugs, wall accents and an adorable figurine that I still have to this day. She was a little indian girl. This store has great quality items. There merchandise is good quality. I love just going in the store because they have such a wide variety of different things. Things that other store don't have. So if you like different types of decor, or unique type furniture, rugs, candles, wicker and a whole lot more. Check them out there neat. Sincerely, Lorraine W.

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Pier 1 Imports Online as good as in store

Pier 1 is a favorite of mine (and many of my friends)--personnel are always helpful and lots of cool stuff to choose from. This is my first experience with online purchase from them and it was a great experience. I made a big mistake but they handled it like pros. I received several packages one day and assumed they were all from another store. I called Pier 1 and told them I had not received the lamp I ordered. No problem---they sent me another immediately, no questions asked. Amazing. Then I opened the packages I had and discovered one contained the lamp I had ordered from Pier 1. I felt like an idiot but the customer service rep at Pier 1 was fantastic and simply issued me a new label for the second lamp package and UPS picked it up. Not once did the rep question my motive in requesting the second lamp, she accepted my word without a fuss. Her only goal was to make me a satisfied customer---goal achieved plus some. I remain a fan of Pier 1 in all its branches.

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Pier 1 Imports This company simply should not be running an online

This company simply should not be running an online store. I placed an order; two weeks later called to check on the order, having heard nothing. They had cancelled the entire order because 1 item (out of 8) was backordered/out of stock. I had not been aware of the problem and did not authorize the cancellation. (This item was and is still listed on their site as available.) Had this merchandise not been a gift, I probably would have walked away at that point, but I replaced the order and waited for an update. And waited, and waited and waited. Finally I called again; order was ready for shipping, and had evidently been sitting in a warehouse waiting for me to intuit that I needed to arrange delivery. I was given a number to call to arrange delivery, and did so. I was told I would receive a call about a delivery time; this, as I have come to expect from Pier 1, did not happen. Then my order disappeared. The shippers didn't show up, and of course didn't call. No one at Pier 1 called me to explain the disappearance; I once again had to call them. No one at Pier 1 could locate it, other than to say it was "on a truck." Three days latter the botched delivery I was informed -- when I called them, of course -- that the shippers had been given an incomplete address (I story I doubt. According to Pier 1, the letter of the apartment was missing; they had the floor. There are only two apartments on that floor, two feet away from each other; they couldn't have knocked on the other door?) I have given them three phone numbers, two email addresses, and all but BEGGED them to contact me if ANYTHING pertinent changes on my order, and they have not, in this entire process, seen fit to contact me. I have come to the realization that I do not have the time to do business with Pier 1. I have been lied to and ignored at every turn in the process, and every bit of information I have received about the status of my order, I have gotten only by calling them repeatedly. One MONTH after placing the order, we still do not have the merchandise. Their competitors at Wayfair.com and Overstock.com are offering similar items, free shipping, and 2 or 4 day delivery.

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Pier 1 Imports Charged and no product received!

I ordered a $225 console table July4th weekend and have yet to receive my order. I was surprised that I didn't have to pay white glove delivery, but maybe $20 or so for special delivery. My cc was already charged right away. My tracking label was created right away and was supposed to be delivered on a Saturday. Instead I got a huge empty box with a floral stem (that was supposed to go with my other order). The tracking I have for my console table = 1 lb and the floral stem for my other order = 1 lb. Which I thought was scammy thinking someone from warehouse stole my order on Saturday. I never got an email confirmation that this other tracking with floral stems was coming assuming it was my console table. It's July 25th and no product still. My other order had problems. My wreath hanger was cancelled. My $30 white orchid wreath however came but the product is so terrible. All of the petals started falling off within days. I counted about up to 5 petals and 3 acorns. My wreath looks awful with no shape. I will need to take it down. Takes a long time to get someone on phone about 3hrs. I couldn't cancel my console table when i called I never received it... they were telling to wait till 21 days. My other order with the wreath says they can cancel the order since I didn't get it with my floral stems. Doesn't makes sense. She can cancel but yet can't cancel my console table even though it was supposed to ship on a Saturday now she's telling me I have to wait another 21 days. I already bought it at my local store thinking Chat mentioned that I can message them and they'll take care of me, and other orders on FB were being cancelled due to not receiving. Price changed within a week and couldn't get the price difference onlineeven though I never got my product. I highly recommend if you want to shop at Pier1, purchase at the store vs. dealing of unknowingly of not receiving it. Chances are you could of bought at store. I also did a chargeback with my bank, but supposedly their timeframe is 30days. I plan to contact Pier1 on Monday to get my money back. I did end up buying the same console table at the store due to chances are I won't be getting it in the mail due to other complaints like mine.

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9:17 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pier 1 Imports - Order 1294101 placed 11/8/2023

I ordered this item and received a confirmation e-mail as shown below. Order summary Pier 1 Oceans® Reed Diffuser 10oz × 1 AEXCL125 (-$6.23) $24.95 $18.72 Subtotal $18.72 Shipping $9.95 Taxes $2.01 Total $30.68 USD You saved $6.23 I then checked the shipping status and it is shown below: Shipped with Amazon Shipping Tracking ID : TBA074033855704 Wednesday...

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5:41 pm EDT

Pier 1 Imports Customer service

I’m not sure how this company is doing business when you can’t reach customer service. I’ve dialed the 800 number several times and it just went busy and this very unelectable for customers I believe that someone in corporate office should look into this matter. I’m trying to get defuser refill for my defuiser sticks and I don’t see my fragrance on the site.

Desired outcome: Contact me.at [protected] To get the items I want.

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11:02 am EDT
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Pier 1 Imports Ordered product online and never received it

I ordered some art work online back in January 2023 and 3 months later someone contacts me to say that they are cancelling the order because they don't have the products available anymore. I said to please refund me rather than giving me store credit. They said they would, but it's June 30th and Im still waiting on that refund.

DO NOT ORDER ONLINE!

Desired outcome: For me to receive full refund!

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8:40 am EDT
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Pier 1 Imports Item from Christmas lamps

I provided many emails and correspondence with some people saying they would give me a refund. I told them I wanted to check not a credit. I even filed a complaint under the warranty. I purchased along with the item and they told me I have to contact them so again they were also a rip off I think they’re Murberry, is there anyone we can contact to get our money back and yes, I will also participate in a lawsuit at their expensive of course

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Update by julie lucia
Apr 30, 2023 8:44 am EDT

Order #1196629

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1:06 pm EDT
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Pier 1 Imports 2Art Prints Ordered

I placed an order for 2 art prints in January 2023. The order was never filled. I emailed several times to try to tack this order. I finally cancelled the order but to date March 30, 2023 I have not received my refund or any communication to resolve this issue. The receipt on ShopPay shows they refunded me $1 for each item. I paid $144 for these 2 art prints. They have literally stolen my money.

Desired outcome: Full refund $144

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3:22 pm EST
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Pier 1 Imports No order fulfillment or responses to my e-mails.

Ordered an ornament on Jan. 2, and received an order confirmation email. (Order # 1199137) My credit card was charged on the 3rd. I have tried to reach out to customer service multiple times since Jan 16th, but I only get the automated e-mail response that they will reach out to me, but wait times are longer than usual...What a joke.

Looked for toll free numbers, but none work. I just want my ornament or a refund. How can I contact Pier 1?

Desired outcome: Send product ordered (preferred) or refund.

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5:18 pm EST

Pier 1 Imports Re: Issues with order # 1105720 incident # 230274 & incident # 251032

My order was returned to your facility due to insufficient address 2Xs. I’ve sent several inquiries to see what the problem is with no response from your company. The to make this even more ridiculous, I get an Email today to rate the product. Really! Please advise. Deborah Cichetti [protected]@aol.com. Re: Issues with order # 1105720 incident # 230274 & incident # 251032.

Desired outcome: refund

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12:24 am EST
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Pier 1 Imports Throw pillow ordered through Pier 1 January 6, 2023

Ordered a pillow 18x18 inch Boho suede gray pillow order # 1201157 January 6, 2023. Pier1.com got a confirmation 1/6 but no response since. Emailed several times and no phone number at customer service any longer. I have no receipt, ordered it online. I have you the date I purchased it online. January 6,2023 and my order number again is 1201157. Online. Pier1.com has not contacted me further since my order was confirmed a month ago. No shipping date was ever given.

Desired outcome: Where is my pillow? When will it be shipped.No tracking info given

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Ang M mo
, US
Mar 02, 2023 7:25 pm EST

Same thing happened with me. I filed a dispute with my bank and within a matter of days I received an email back from Pier 1 saying they processed my refund.

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7:21 pm EST
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Pier 1 Imports Return - fluffy decorative pillow

I want to return a decorative pillow.
Order # 1135610
Ordered 2022-11-08
I have been unable to return item because Rahma E. (Pier 1) has not provided the paid shipping label, which she said she would email me on November 23, 2022.
I was promised that I would receive store credit after Pier 1 received the pillow.
Susan Moore
[protected]@outlook.com

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Update by SuJaMo
Jan 26, 2023 1:03 pm EST

To support@pier1.com

11/15/22 Pier 1 order support.pier1.com

Item was not what I expected

Order # [protected]/8/22

Reason for return: Wrong color

Decorative pillow unopened

Please credit my account.

I still have not received instructions to return pillow.

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12:31 pm EST
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Pier 1 Imports your customer service department which does not exist

I purchased three Gold brass Aladdin lamps @9.99 each = 29.99 plus tax.

I bought them for my 3 grandchildren for Christmas and a warning paper came with them stating that they had formaldehyde in them which causes cancer.

Of course, I could not give them this gift and have gone to your website [protected]@pier1usa.com and support.pier1.com. I sent emails to both, concerning an approval number to return said items.

My order #1151826

Still have not heard from you. I called the following phone #ś:[protected], [protected], main office in Fort Worth, Texas [protected], all have answering machines directing me to websites, which I have written to.

I am requesting that I may return the above items. Please supply me with the return approval.

This is my third letter and approximately 5 phone calls.

Ms. Gail Tessitore, 2206 Commons Way, Deer Park, NY 11729

email: [protected]@aol.com

Phone #[protected]

Desired outcome: Refund for 3 Aladdin Lamps bought for $9.99 x 3 = $29.97 not including tax.

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5:56 pm EST
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Pier 1 Imports Pier1 order#1154120 3-room sprays $41.77 ~ not delivered, but returned to saler in north canton, ohio dec.6, 2022

Requesting Full Refund of Purchase $41.77 for Non~Delivery...

Order #1154120 was Not~Delivered, but Return to You at Pier1 and Received on Dec.16, 2022 in North Canton, OH. You can check the Tracking with that Order & view the long travels of the Order I never received. The DHL Delivery Service left my Order earlier at Llano Post Office & Postal Clerk Returned it to Sender that same day.

Here is my Order#1155120 Full Invoice:Order #1154120

Item

Price Quantity Total

Pier 1 Bergamot Sea Salt Room Spray

Pier 1 Bergamot Sea Salt Room Spray

LUC4Y (-$3.74)

Original price

$14.95

Current price

$11.21

1

Original price

$14.95

Current price

$11.21

Pier 1 Sea Air™ Room Spray

Pier 1 Sea Air™ Room Spray

LUC4Y (-$3.74)

Original price

$14.95

Current price

$11.21

1

Original price

$14.95

Current price

$11.21

Pier 1 Oceans® Room Spray

Pier 1 Oceans® Room Spray

LUC4Y (-$3.73)

Original price

$14.95

Current price

$11.22

1

Original price

$14.95

Current price

$11.22

Subtotal $33.64

Shipping (Standard) $4.95

Tax (CA STATE TAX 6.0%) $2.01

Tax (CA COUNTY TAX 0.25%) $0.09

Tax (LOS ANGELES COUNTY DISTRICT TAX SP 2.25%) $0.75

Tax (LOS ANGELES CO LOCAL TAX SL 1.0%) $0.33

Total $41.77

Shipping address

Leola Adcock

31239 228th Street East

Llano, CA

United States 93544

[protected]

Billing address

Leola Adcock

P.O. Box 720764

Pinon Hills, CA

United States 92372

[protected]

Tracking # 420935449361210912401335695914 for DHL

Fri 16, 2022

09:00 AM

Delivered

DELIVERED

North Canton, OH, US, United States · DHL eCommerce Solutio

Desired outcome: Full Purchase $41.77 Refund for Non~Delivery of Order 1154120 to My Visa

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Update by Luanna
Dec 21, 2022 7:03 pm EST

DHL Delivery Service is not use a Location Device, My Physical Home Address does not have a Home Mail Box, so we are not registered with Llano Post Office. So when DHL decided not to Deliver to me, at an address that gets Deliveries all the time, by other companies, like FedX & UPS, etc... They then left my Package from Pier1 at the Llano Post Office. The Postal Worker, Dexter said, they no longer kept Package that are delivered by different services. They Return them right away that day.

This happened last year when I ordered some Room Sprays again, but Dexter was allowed to have them there for about 4 days. I called when I saw the Tracking & could pick up the Package from Pier1 last year. But even that was taking me out of my way at the age of 70 plus. I have tried to use my Mailing Address, which is a Post Office Box that we have had for 30yrs., Pier1 would not allow it. So I used my Physical Address on drivable dirt roads, but for some Odd Reason, DHL can not find my Locations, when every other Delivery Service does..? I have tried to Contact Pier1 about 6 times. No Response ! I got a phone number for Pier1 that was only a recording to refer me back to the Pier1 online site, that I have got no where on. I sent like I said, 6 emails on their Pier1 Online Page and Got No Response, but a couple of emails saying they got my Request, but Nothing Else. So found this Complaint Posting and thought "Why Not" I Deserve the Refund and an Apology for ignoring Dilemma with NON~DELIVERY due to their Delivery Service Not Using a Locator Device. Shame On Pier1 for being So Difficult to get a hold of, especially when I am watching the Tracking say my Order was being Return to Sender and Not Delivered to Me. Signed~Upset

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Pier 1 Imports customer care service

I ordered a table about a month ago which was delivered damaged. I have been trying to return it and have raised a return request multiple times, but it has not been picked yet. I am concerned later they will say that return window has expired. Their customer service is practically non-existent. I have been following up with my requests every few days, but they don't seem to care. I would urge others to not order from pier 1 if they value their time and money. They have the worst customer service in the country.

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Leiilay
San Joaquin, US
Dec 18, 2022 2:20 pm EST

You are true and correct. I ordered papasan chair and not receive , and keep emailing them but a Robot popped up and keeps on automatic reply. We got scammed. NO to pier1 import, Do NOT buy

Leila

Pier 1 Imports Customer Reviews Overview

Pier 1 Imports is a retailer specializing in imported home furnishings and decor. They offer a diverse range of products including furniture, table-top items, seasonal decor, and accessories. Their selection aims to provide unique, globally-inspired designs that cater to a variety of tastes and home aesthetics. Customers can shop for items to enhance their living spaces both in-store and online. Pier 1's services include home delivery and, in some cases, in-store pickup options for customer convenience.

Pier 1 Imports In-depth Review

In summary, Pier 1 Imports is a well-known destination for those seeking unique and stylish home furnishings and decor. With a user-friendly website and a diverse product selection, it offers a pleasant shopping experience for customers looking for quality items to enhance their living spaces. However, as a reviewer with limited access to specific company details, this review will focus on the general aspects of Pier 1 Imports based on available information.

Company Overview

History and Background: Pier 1 Imports has a rich history of providing home decor and furniture. It has been known for its eclectic and unique products.

Range of Products and Services: They offer a wide range of products including furniture, decorations, and seasonal items.

Market Presence and Demographics: Pier 1 targets customers who appreciate unique and artisanal home decor. They have a strong presence in the United States.

Website Usability

Navigation and Layout: The website is easy to navigate with clear categories and an aesthetic layout.

Search Functionality: The search feature is effective, allowing users to find products quickly.

Mobile Responsiveness: The site works well on mobile devices, making shopping convenient on-the-go.

Product Selection and Variety

Categories of Products Available: They offer a variety of categories such as furniture, decor, lighting, and outdoor.

Unique or Exclusive Items: Pier 1 is known for unique finds that are not easily available elsewhere.

Seasonal Offerings: They have a good selection of seasonal products, perfect for holidays and events.

Product Quality and Durability

Material and Craftsmanship: Products are generally well-made with quality materials.

Product Guarantees or Warranties: Information on guarantees or warranties is not readily available.

Customer Reviews and Ratings: Many products have positive reviews, indicating satisfaction with quality.

Pricing and Value for Money

Comparison with Competitor Pricing: Prices are competitive, with some items being higher due to unique design.

Sales, Discounts, and Promotions: They offer various sales and promotions throughout the year.

Loyalty Programs and Rewards: There is no clear information on loyalty programs.

Customer Service

Availability and Responsiveness: Customer service is reportedly responsive and helpful.

In-Store vs. Online Service Experience: Both in-store and online service experiences are designed to be customer-friendly.

Return and Exchange Policies: They have a reasonable return and exchange policy, details of which are available on their website.

Shipping and Delivery

Shipping Options and Costs: Various shipping options are available, with costs depending on the size and weight of items.

Packaging Quality: Items are well-packaged to prevent damage during transit.

Timeliness and Reliability: Delivery is generally timely and reliable.

Environmental and Social Responsibility

Sustainability Practices: There is limited information on their sustainability practices.

Ethical Sourcing and Fair Trade: Pier 1 is known to source products responsibly, but specific details are not provided.

Community Involvement: They have been involved in community initiatives, though current activities are not detailed.

Customer Feedback and Testimonials

Positive Experiences: Many customers express satisfaction with product selection and quality.

Criticisms and Common Issues: Some customers have noted issues with specific items or customer service.

Response to Feedback: The company appears to respond to customer feedback, aiming to resolve issues.

Overall Shopping Experience

In-Store Atmosphere: Stores are known for their inviting atmosphere and unique displays.

Online Shopping Convenience: The online store is convenient, with an easy checkout process.

Checkout Process and Payment Options: The checkout process is straightforward, with multiple payment options available.

Future Outlook and Expansion

New Product Lines or Services: They frequently update their product lines to keep up with trends.

Growth Strategies: Specific growth strategies are not disclosed.

Market Trends and Adaptability: Pier 1 has shown adaptability to market trends, particularly in home decor.

Final Verdict and Recommendations

Summary of Pros and Cons: Pros include unique product selection and quality. Cons may include higher price points for certain items.

Ideal Customer Profile: Ideal for those who value unique and stylish home decor and are willing to invest in quality.

Final Rating and Suggestions for Potential Buyers: Pier 1 Imports is recommended for customers looking for distinctive home furnishings with a touch of luxury. While prices can be on the higher side, the quality and uniqueness often justify the cost.

How to file a complaint about Pier 1 Imports?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Pier 1 Imports in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Pier 1 Imports.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submission.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure to follow each step diligently to effectively file a complaint against Pier 1 Imports.

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Pier 1 Imports contacts

Phone numbers

1800 245 4595 +1 (817) 252-6300 More phone numbers

Website

www.pier1.com

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