Register Sign in
FILE A COMPLAINT
Products & Services Pier 1 Imports
Pier 1 Imports Logo

Pier 1 Imports

32 Complaints
File a complaint

Having problems with Pier 1 Imports?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Pier 1 Imports Customer Service Contacts

1800 245 4595 (United States)
+1 817 252 6300 (United States)
9421 Katy Fwy
Houston, Texas
United States - 77024
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Sat8:00 AM - 9:00 PM
Sun10:00 AM - 6:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pier 1 Imports Customer Service. Initial Pier 1 Imports complaints should be directed to their team directly. You can find contact details for Pier 1 Imports above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pier 1 Imports. Discuss the issues you have had with Pier 1 Imports and work with their customer service team to find a resolution.

Pier 1 Imports Complaints & Reviews

Pier 1 Imports — Service and product

I ordered two of the same chairs from Pier 1 on November 30th. They sent me mismatched chairs. They are telling me I must either pay the fee to have UPS pick up the chair from my office or deliver it to UPS. The chair can't fit in my car. They won't deliver the correct chair I ordered until I return the wrong item they sent to me. Horrible service. Now when I try to call I believe I'm blocked.

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Jul 19, 2020

    Pier 1 Imports — Gift card

    I visited Pier 1 Imports on 6/27/2020 to make a purchase with a Pier 1 gift card. The item I wanted to...

    Read full review and 1 response →

    Pier 1 Imports — Campaign desk

    Received the desk damaged and couldn't contact anyone at pier 1 ... tried for days! I even sent an email and never received a reply. ( sent it numerous times) stayed on phone for almost an hour only to be told they are not OPENED! What are you suppose to do when you pay for it and its damaged? Tried going to store and they brushed me off and said "it's not their problem "!

    Campaign desk

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Pier 1 Imports — Outdoor bradley 4 piece dining set

      I ordered the outdoor Bradley 4 piece dining set online, order #W1512306305. After 2 days, I received an email stating items in my order were cancelled and to call customer service if I had questions regarding cancellation. I called [protected]. The automated answering service said hold times were approximately 20 min. After being on hold 3 hours (see pic) I had to hang up. Pier 1 was my favorite store, I will never shop there again and want my money back for the table and swingasan chair I purchased last week, order #W1512244677. Three hours on hold is unacceptable, Especially when I spent $1, 200.

      Outdoor bradley 4 piece dining set

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Apr 15, 2020

        Pier 1 Imports — Damaged and missing goods

        I placed an order on 04/02/2020, it arrived 04/14/2020. W1512175189. I have made many attempts including...

        Read full review →

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Pier 1 Imports — my order and customer service

        I placed an order because Rakuten sent me an email about 10% cash back at Pier 1. I placed the order then the store called to say they were floor model items and said I can order them new online. They also said I would get my coupon code and member rewards back. I did get my rewards but not the coupon code, so I called customer service for assistance. They would not give me a code and said they had to place the order for me, I realized while on the phone that I wasn't getting my Rakuten cash back and said to cancel it. The CS rep said she couldn't help me and I had to ask for a supervisor. The lead, Melissa, was no help either. She said it was too late the order was already placed and that the loss of my Rakuten cash back was not her issue. I only ordered because of Rakuten. Pier 1 just lost a long time customer and card holder. I will be returning the $500 order to the store as soon as it is received.

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          RESOLVED

          I am happy to say that I received a call from Stephanie at Pier 1 and she was able to resolve the issue I had. She offered to give me a 10% discount on my order to make up for the 10% lost previously. She also said she will follow up on the issue I had with Melissa, the lead customer service representative. Melissa’s lack of concern and disregard for me was the main reason for my complaint and was willing to write off Pier 1 and not shop there again. Customer service is still very important, even in an online shopping environment. I am happy with the resolution. Thank you, Stephanie, for your quick response.

          Oct 31, 2019

          Pier 1 Imports — credit payment

          I opened a new credit account July 11, 2019. I sent my payment in late because they did not send a bill until...

          Read full review →
          Jul 24, 2019

          Pier 1 Imports — unfair treatment of employees

          My wife works at this specific pier 1 store. She has worked there for over a year now. Her as well as other...

          Read full review →
          Feb 17, 2019

          Pier 1 Imports — canceling an order

          I ordered 5 items and my husband and I decided to cancel. I checked my acct and there was no shipping...

          Read full review and 1 response →

          Pier 1 Imports — credit card application

          I applied online for a Pier 1 credit cart to complete an order for draperies. I was informed online that a...

          Read full review and 2 responses →

          Pier 1 Imports — purchased the avanti coffee table

          My wife Ordered online the Avanti Blue wing chair. She was told it wasn't available but would be able to pick...

          Read full review →

          Pier 1 Imports — management!!

          I went into your store on Friday 4/27/2018 around 5;30 as I frequently do to purchase a few items. As I...

          Read full review and 6 responses →

          Pier 1 Imports — dining set

          I order a gray round dinning table from store in Flushing NY. It was a set with 4 gray chairs but when they...

          Read full review →

          Pier 1 Imports — they are highly unprofessional

          I found a lovely chair on Pier 1 Imports website and ordered it. It was a birthday gift for my grandmother...

          Read full review →

          Pier 1 Imports Inc — my seats looked terrible after only couple of weeks

          I bought two lounge seats from the company Pier 1 Imports Inc couple of weeks ago. I was shocked that the company sold me terrible quality seats. The seats looked like they were 10 years old and looked completely worn and wanted to change them. I sent the pics to the seller and told that I don’t have a lot of people or kids, so no one could destroy these seats so badly. So, it was terrible quality. The seller still hasn’t replied to my complaints. Don’t buy – bad quality.

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Pier 1 Imports — store staff

            I have been shopping at Pier 1 for over 15 years, and I can't believe how much it has changed... and not for...

            Read full review and 4 responses →

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Pier 1 Imports — online

            First they cancelled an order without notifying me. Then their delivery service did not show up or call on the day of the scheduled delivery. They have terrible communications with customers — I have had to contact them repeatedly to find out the status my order, and even when they promise to look into a problem (such as the missed delivery) and get back to me, they don't. 4 weeks (and counting) to get an order delivered. Merchandise in the store is fine, but ordering online has been a very frustrating and time-consuming experience.

            Read full review and 1 response →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Ma
                Mary Alice Hammett Mar 25, 2016
                This comment was posted by
                a verified customer
                Verified customer

                Online ordering has not improved!!! Customer service is AWEFUL! I guess Pier One does not need sales. I have been shopping her for years. I ordered a headboard and received confirmation. After calling the store several times, finally the store manager informs me that my order was canceled. She basically told me that I should have gotten an email informing me that my order was canceled and it was not her problem. Called customer service and they stated that the warehouse should have notified me and oh well. DO NOT ORDER ANYTHING ONLINE and expect to get any type of customer service.

                Reply
                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved               Pier 1 Imports — lack of staff

              I am an employ at this store and the stock room is under staff all the time. 1 or 2 stock personnel is not...

              Read full review and 1 response →

              Pier 1 — defective item

              Pier 1 in Bolingbrook is having a moving sale which everygthing was 60%. I puchased throw from them and it...

              Read full review and 1 response →

              Pier 1 Imports, Inc. — fraud alert

              I shopped in the Pier 1 in Victoria today for a few items including beaded boxes as stocking stuffers for my grandchildren. They were 25% off for this week but on leaving the store I realised that I hadn't been given the discount. You could not see the items being purchased on the computer screen so didn't notice at the time. I went back in to then join a line-up of about 5 people. 2 people were on the tills but both had insumountable problems it seemed. I waited between l5-20 mins to finally get up to the till. I explained what had happened, the girl rather glowered at me then went and checked the prices only to find that I was correct. She then proceeded to try and change the receipt with the help of a very grumpy store manager (I think she was the manager). Finally I got my refund and the paper work was handed back to me without a word of apology whatsoever. I can understand how the mistake was made but it could have been handled nicely with a "oh my goodness, I'm so sorry" instead of the grouchy attitude I encountered. I won't be going back there again.

              Read full review and 1 response →Hide full review
              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • Sh
                  shalupa May 17, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I was very dissapointed w/hampton va. Im in the process of redecorating my home. I went into the store and was look down upon, to me I was not up to their standars of a customer! But thank you! I found a store that empolees were eagar to help and boy did their store make out. Employees need to remember: don't judge a book by its cover! Hampton lost out on a Very larg purchase because they wouldn't give me the time of day!

                  Reply
                  0 Votes

                IN THE NEWS

                Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                A consumer site aimed at exposing unethical companies and business practices.
                ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                You'll definitely get some directions on how customer service can best solve your problem.
                Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.