Pier 1 Imports Customer Service


Pier 1 Imports Inc.

9421 Katy Fwy
United States - 77024

Customer Support Phone Numbers

1800 245 4595(United States) 1 0
+1 817 252 6300(United States) 2 0
+1 800 689 0797(Canada) 1 0
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Sat8:00 AM - 9:00 PM
Sun10:00 AM - 6:00 PM

Pier 1 Imports Complaints & Reviews

Pier 1 Imports / canceling an order

Feb 17, 2019

I ordered 5 items and my husband and I decided to cancel. I checked my acct and there was no shipping tracking number given and had not been shipped out. I called and was on hold for quite a lengthy that I chose the option to text because it said you get "faster results"...more than 8...

Pier 1 Imports / credit card application

Oct 16, 2018

I applied online for a Pier 1 credit cart to complete an order for draperies. I was informed online that a Pier 1 credit card would soon be sent to me in the mail. Instead I received a letter from Comenity Bank (Ref. no. 000200281972623211), stating that "we are unable to continue...

Pier 1 Imports / purchased the avanti coffee table

Oct 14, 2018

My wife Ordered online the Avanti Blue wing chair. She was told it wasn't available but would be able to pick up in Delmar in a few days To my dismay the chair we had ordered was sat on the floor with two kids standing on it The Avante once we got it home has marks and scratches all down...

Pier 1 Imports / management!!

May 01, 2018

I went into your store on Friday 4/27/2018 around 5;30 as I frequently do to purchase a few items. As I shopped around I found a red tag clearance item, white/cream candle container. The item was listed as clearance for $4.00. I brought item to the register to pay for it. A white woman...

Pier 1 Imports / dining set

Jun 28, 2017

I order a gray round dinning table from store in Flushing NY. It was a set with 4 gray chairs but when they delivered it was a green table with gray chairs I complained but since I expected company they left it and promised are going to exchange it with a gray table. When I contacted they...

Pier 1 Imports / they are highly unprofessional

Nov 28, 2016

I found a lovely chair on Pier 1 Imports website and ordered it. It was a birthday gift for my grandmother and I was very excited about my purchase. It was a bit way too expensive but since it was a present for a dear family member I was ok wit the price. One week later they contacted me and said...

Pier 1 Imports Inc / my seats looked terrible after only couple of weeks

Aug 03, 2015

I bought two lounge seats from the company Pier 1 Imports Inc couple of weeks ago. I was shocked that the company sold me terrible quality seats. The seats looked like they were 10 years old and looked completely worn and wanted to change them. I sent the pics to the seller and told that I...

Pier 1 Imports / store staff

May 15, 2015

I have been shopping at Pier 1 for over 15 years, and I can't believe how much it has changed... and not for the better! It used to be staffed by professional looking and acting salespeople, but it has really gone down hill the past year, year and a half. The staff used to be very professional...

Pier 1 Imports / online

May 28, 2014

First they cancelled an order without notifying me. Then their delivery service did not show up or call on the day of the scheduled delivery. They have terrible communications with customers — I have had to contact them repeatedly to find out the status my order, and even when they promise...

Pier 1 Imports / lack of staff

Jun 09, 2013

I am an employ at this store and the stock room is under staff all the time. 1 or 2 stock personnel is not enough to deal with the 8 different jobs that need to bed one at once. There is a lack of communication this Job is not worth the money. I finish college I have a masters and I never...

Pier 1 / defective item

Jan 26, 2013

Pier 1 in Bolingbrook is having a moving sale which everygthing was 60%. I puchased throw from them and it was final sale due to moving sale. Throw was folded with ties around it and was wrapped so I couldnt open it or it appeared to be brand new. I knew about the final sale but when I...

Pier 1 Imports, Inc. / fraud alert

Oct 07, 2011

I shopped in the Pier 1 in Victoria today for a few items including beaded boxes as stocking stuffers for my grandchildren. They were 25% off for this week but on leaving the store I realised that I hadn't been given the discount. You could not see the items being purchased on the computer...

pier1imports / stay away

Sep 27, 2011

My complaint is terrible line up service! also should have more cashiers on at this time of year. only 2 were going in prime time! And there was 2 other cashier spots. not even a bagger! and she sis not even tissue paper some of the items which should have bin wrapped up for protection!

Pier 1 Imports, Inc. / got taken

Sep 26, 2011

I returned some merch and had a credit of about 50.00. I then bought something else and wanted them to use that credit. I received a bill for that purchase which meant they never gave me the credit. I payed the bill and then bought something else and told them once again to use that...

Pier 1 Imports, Inc. / product/customer dissatisfaction

Jun 19, 2011

To start off I would like to say that I will most likely never shop at Pier One again. Our experience started off good, sales lady was very informative and pleasant. We found a love seat we wanted to buy, but they did not have it in stock. We asked if we could buy the floor model but...

Pier 1 Imports / they absolutely insist it was not received until the later date, and refuse to credit my account for any portion of the fees assessed


I mailed my first payment on my new Pier 1 credit card account in time to make my payment due date (5 days to get from Colorado to Illinois), but it was not credited to my account until 10 days later. I was charged interest of $15.37 (at 23%) and a $35 late fee. They absolutely insist it...

Pier 1 Imports / both the customer service rep & the supervisor refused to refund my interest


I purchased items through Pier One using their credit card by Chase. I had promotional balances that expired 3/1/2010, 4/1/2010 and 7/1/2010. I paid the balance before the promotional expiration of 3/1/2010 prior to that date; however, they applied my payment to the balance which expired...

Pier 1 Imports / fraudulent business practices


I made a purchase at a Pier One store on 11/16. I tried to give feedback on line several times, no luck. Called 800# Had almost finished survey & was told to call back & do it again. Store #0411, Reg #1, Trans # 544 I have tried to respond to the request for feedback in good faith, and met with...

Pier 1 Imports / where the hell is so called survey


I was shopping at Pier 1 today and was told to visit and complete a survey - where the HELL is this so called survey??? Have searched your site for 30 mins. This really sucks!!!

Pier 1 Imports / terrible experience


I tried to exchange a gift which was a duplicate of something I already purchased some time ago. The total amount of the gift was $6.83 with tax and all I wanted to do was exchange for something else. According to the salesgirl in the store "policy" was that I had 30 days with gift receipt...

Pier 1 Imports / worst customer service I have experienced in a long time


I was shopping in the store in Kalamazoo MI. I spoke with an associate at the store about a lamp I wanted to purchase. He said it was under a pile of things in the back and the manager would have to get it for me. The manager never spoke with me or got the lamp for me. I left the store...

Pier 1 / late fee after closing account


You think you paid the account in full and closed the account but they will do a daily interest. You WILL get another bill with a ridiculous late fee for a few dollars of the interest that they still charged you AND they intentionally do not tell you about the interest just so that they...

Pier 1 Imports / credit card


After looking online regarding how to pay my Pier 1 card off, I saw this site and was enlightened on what appears to be a universal problem. When I applied for this card, it was not because I needed credit or another card — the reason of an extra 10% off the total bill was too enticing, after...

Pier 1 Imports, Inc. / scam alert


Well, Pier 1 already said that they won't help us! We bought an Allegro Sofa on June 2008. By January 2009 the fabric looked bad, stretched, March one of the springs broke while I was sitting on it. I went to the store and promised that the manager will call me. She did not. I...