ADVERTISIMENT

Yankee Candle

16 Yankee Candle Way, South Deerfield, MA, 01373, US
Fri 9:00 am - 5:00 pm Working Hours
Sun:Closed
Mon:9:00 am - 5:00 pm
Tue:9:00 am - 5:00 pm
Wed:9:00 am - 5:00 pm
Thu:9:00 am - 5:00 pm
Fri:9:00 am - 5:00 pm
Sat:Closed

Reviews and Complaints

Yankee Candleyankee candle small square holiday pomegranate

I have been a long time yankee candle customer over my lifetime and i have always been very happy with the yankee candle products. For christmas i purchased a 12.25 square candle "holiday pomegranate". The aroma did not fill my open air floor plan as previous candles have. Second, the wicks burned down before the candle was gone leaving a half inch of unused wax. Overall this candle was a holiday disappointment to me. The cost was 17.99 at walmart and i pondered spending that much as i live on a fixed income. I am writing in hope that there may be some sort of compensation for this candle.
Thank you,
janice m steck

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    Respond

    Yankee Candlevotive candles

    I guess it must be since they've had a new owner, I did not know they had one, I notice they package their votive candle in a different way. With the candle being exposed to the air. I was wondering if that was causing the loss of scent I was experiencing. At just about $2.00 a candle, it adds up. To a house full of no fragrance. So disappointed.

    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Submit
      1 Response
      • Ra
        rabbitlover1811 Jan 21, 2016
        This comment was posted by
        a verified customer
        Verified customer

        I am really upset I bought 2 large Yankee Candles from House of Frazier and there is no smell at all, it also has black soot. These candles are unusable. I dont have money to burn no pun intended! House of Frazier sent me a message saying a refund can be given if item is unused! Well unlit the candles smelt nice! what can I do? Do I have any rights? I am really upset!

        0 Votes
        Cancel
         
        Submit

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Yankee Candle - Fragrance Fan — fan melted my tv

      I emailed Yankee Candle customer support with my issue and received no response. So I'm going to post it...

      ADVERTISIMENT

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Yankee Candle Gel Air Freshenerwarning! gel air freshener can melt plastic!

      I purchased a vanilla scented yankee candle gel air freshener for my 2007 toyota tundra. I hung it on one of the knobs on my dash and when I went out to my truck after it had been there several days, I noticed a messy substance on my dash behind the freshener. I got a rag with warm water to wash it off and the plastic finish came right off and the plastic dash is actually pitted from the gel, like it had melted a little bit. I looked for a warning on the product and there was nothing that said not to let it come in contact with your cars interior. I have contacted yankee candle company but have yet to hear from them. At this point, i'm just posting this as a warning. Hopefully the company will own up to it. If not, i'll be back...

      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Submit
        5 Responses
        • Ch
          Christina Bateman Aug 31, 2020
          This comment was posted by
          a verified customer
          Verified customer

          I bought a car freshener for my new 2019 car and it melted the buttons and warp The interior of my car. Where can I file a claim

          0 Votes
          Cancel
           
          Submit
        • Av
          Ava Lilly Jul 24, 2019
          This comment was posted by
          a verified customer
          Verified customer

          so disappointing! I loved yankee candle! I always have a tart going (with a yankee candle tart burner) or a large candle! NO SMELL complete junk! reached out to yankee candle... waste of time!! no help. I no longer will purchase them. A tart would smell up my house amazing...now its like they're not even burning with a smell

          0 Votes
          Cancel
           
          Submit
        • Le
          Lesley Bennett Jan 05, 2019
          This comment was posted by
          a verified customer
          Verified customer

          I purchased an expensive Yankee Candle. I now have to fork out over £100 to get my hall ceiling painted as it is covered in soot from the candle. This has turned out to be the most expensive candle in the world. Not a happy customer.

          0 Votes
          Cancel
           
          Submit
        • Da
          Dani Baker Nov 13, 2018
          This comment was posted by
          a verified customer
          Verified customer

          I ordered two different candles from Yankee candle on the same day for Christmas. It was the first of December. I only received the red one I got for my mom. I still haven't received my sister's candle and we are a week away from Christmas.

          0 Votes
          Cancel
           
          Submit
        • Gl
          Gladysmccalden Nov 11, 2018

          The candle has just exploded in flames destroyed our window sill and left us shaken given the shock and the fire risk
          As two seniors we are distributed and distressed and need compensation and damages

          Comments
          Comments

          0 Votes
          Cancel
           
          Submit
        ADVERTISIMENT

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.