Menu
Yamaha company logo
Yamaha
reviews & complaints

Yamaha
reviews & complaints

Learn how the rating is calculated

128 complaints
58 resolved 70 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Yamaha. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
J
9:01 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - yamaha nmax kickstand not fit for purpose.

I've recently purchased a Yamaha Nmax 0 miles from the dealership the bike runs excellent the brakes are very good it is superior to the PCX no doubt, qlong story short the KICKSTAND has given way TWICE when the bike has been left on its own and the left front side of my bike has scratches, the windshield is scratched the bike has less than 1k miles and...

Read full review
J
11:56 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - free and low cost financing of yamaha motorsports products

The Yamaha USA Corp. in 2016, entered into an agreement with Total Card Inc. to offer more advantageous free and low cost financing presumably to stimulate sales and save money on loan servicing costs. This new company that has been created is named Yamaha Motor Finance and appears to have replaced the previous methods of financing. Since I do not know the...

Read full review
K
8:40 am

Yamaha - yamaha waverunner

I have a complain to make to Yamaha.

I own a 2 Yamaha Jet Skis and I always have a problem from their authorized service center in Marina, Egypt for their sloppy and primitive work.
About 2 weeks ago one of my Jet skis which worked for only 133 hours didn’t start so I took it to the authorized service center (El-Shimy Marine) and they said that the start gear needs to be changed and that it will coast 5750. I agreed but I insisted that my driver will be with them while they fix the jet.
They opened the engine to move it out because the start gear is at the bottom and to do so they had to suck all the oil out of the engine, which they did. After fixing the start gear they refilled the engine with 2 liters of oil and my driver noted to technician that oil is less than it should be.
After fixing the Jet Ski the technician gave it to my driver to bring it home, on his way to marina 4 it stopped 2 times so he went back to the technician and told him what happened. The Technician opened the engine and said that oil is more than it should be and sucked almost 0.75 liters of oil out of the engine. The technician took the jet for test drive before handing it over to driver since the driver had an argument on the level of oil was not enough in the engine. After 20 minutes of test driving the technician called the service center for help. They towed the Jet Ski to the service center and there they discovered that block was cracked and that the jet needs a new engine.
The worst thing ever is that they refused to claim any responsibility and when I called Eng. Elshimy and told him that the Jet Ski broke while it was with them and they have to claim responsibility, his answer was it broke because it was its destiny.
Until know the Jet is in his position and he refuses to take any responsibility.

Yamaha you have the worse service center and dealers in Egypt. I don’t know who should I seek for help.

Read full review
Hide full review
ADVERTISIMENT
C
7:38 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - yamaha fz1 rotor

To whom it may concern. I have a Yamaha fz1s reg YN06LFE. A bad noise came from the engine and under investigation i discovered the magnets have failed in the rotor. I am enquiring as this appears to be a common fault if any of the repairs/parts are part of a recall or warranty provided by Yamaha. I have already purchased the stator which under inspection...

View 0 more photos
Read full review
S
6:49 am
Verified customer This complaint was posted by a verified customer. Learn more

Yamaha - I paid for a service I never got it

Hello,
I took my yamaha fazers2 for service at 7-4-2017. I paid 163€ for general service. But they did not fix a problem with the ABS. So they told me to take the bike again for service and that they will not charge me more money for the work, i would pay only for the spare parts . I took it again at 22-6-2017. And yesterday (7-7-2017) they told me that the can not fix it. ABS is stuck. So they removed it. But they charged me 75€. I don't know the reason. They say that the charge is for a spare part, which didn't fix the problem.
I can't understand what exactly i paid. I paid for not fixing my bike.
My email (if you want to communicate with me) is: [email protected]

Read full review
Hide full review
A
4:06 pm
Verified customer This complaint was posted by a verified customer. Learn more

Yamaha - yamaha accessories

purchased snowplow for Viking 6.1st time plowing front bracket bent. took It back to dealer and Yamaha would not cover it under warranty we tried to talk to Yamaha about it and they said they didn't have to stand behind it because it was made by warn. they said it was dealers responsibility to handle this but dealer said there was nothing more they could do because Yamaha refused the claim. dealer said they couldn't believe they wouldn't replace it. they seemed shocked.

Read full review
Hide full review
R
8:35 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - worst service and arrogant customer service

Today had a worst time in my life in Bikerz service station located in Nandanam. They haven't serviced my bike properly but arguing and charging.They are very rude even to my sister.Hereafter i wont recommend Yamaha bikes to my frds and family.Already we have 2 yamaha bikes and planned to buy 3rd one but changed my mind.Thanks Yamaha your dealers are the worst and customer care is very bad.

Read full review
N
9:29 am

Yamaha - not received rc book

I took the bike from 7 month back but still I didn't get the my rc book. I asked in rto office they are saying we send by speed it is not returned back & I took speed post tracking no & trying to get but it says consistency not available. Even I went & asked post office but they are not responding properly. Even motor person also not helping.

I'm from bangalore,
Please give a solution

Regards,
Naveen

Read full review
Hide full review
I
Mar 18, 2015 3:28 am

Dear Naveen

Greetings from Yamaha.
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected].

Warm Regards
Team Yamaha

Helpful?
0 0
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - received damaged wave runner

On 9/11/14 I bought a brand new 2013 yamaha waverunner fxho cruiser from don & roy's motorsports. The purchase was in privity with don & roy's including shipping arranged by don & roy's, paid for by don & roy's, crated by don & roy's and it arrived at the destination, spokane, wa., damaged. Upon delivery on 10/14/14 it was noted that it was accepted pending...

Read full review
ADVERTISIMENT
S
4:04 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - viking door latch

I have a new 2014 yamaha viking and the door latch broke, I have been trying for approx. 8 weeks to get a new door latch from the dealer I purchased it from, the dealer keeps telling me that he can not get this part from yamaha? I do not understand because this is a safety hazard for one thing and also it is just not right when you buy something new and you are not able to purchase factory parts that are on these vehicles.

Read full review
P
8:22 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yamaha - servicing of bike

To yamaha motors, delhi

I, piyush sethi of karol bagh, new delhi, from has bought a faizer (red and black) from delhi scooters, rajouri garden around one and half year back. I have taken 6 free services and thereafter paid services from this showroom in the entire time period. I would like to convey that i'm completely dissatisfied with their way of bike servicing. Even in the free service they offered, none of the time my bike was serviced properly in one go. I always have to take a second round to get the faults correct in their servicing. I have already mailed in this regard to the rajouri garden center, but it was to no avail. They showed no improvement in servicing and they just responded saying that I have to visit the service center again and rectify my problems. Recently, I claimed an insurance for my bike as due to an accident its parts got damaged and needed proper servicing and change. They took one week time from me for this and to my surprise on the delivery date of the bike, I ensured from whether my bike is properly repaired or not so that I should come to take it, they said yes, but when I reached the center it took 6 hours for them to deliver the bike as it was not properly washed, the oiling and galvanizing of parts wasn't proper and I insisted them to wash it properly and waited for 6 hours there to get it done.
On top of this, now my bike has encountered several issues which were not there before, moreover the situation has aggravated. When I complained to them, they told me to bring bike again next week. The issues include-: break is tight and needs force to apply break, speedometer which was initially working has not got disabled, engine gets off in between and the bike battery problem which was told to the executives there is not resolved till now.
This is seriously disgusting, i'm a college student and I also do job, I don't have spare time or free time that I should come every now and then for bike servicing and check for the issues. After 1 week also it seems its not serviced, actually the bike's condition has worsened.
This is highly negligent on part of yamaha service center of rajouri garden and this has great inconvenience to me.
I demand strict action against the service executives there and I should be given a solution to this issue as soon as possible.
Thank you.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
S
11:45 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yamaha - fake add and gave my contact no.

Respected Sir/Madam,
I dont know whether it is a fake add posted by someone or by mistakenly they have given my contact number for their add.Here is the link of that add (http://hyderabad.olx.in/yamaha-r15-v2-2012-8k-kms-like-new-urgent-cash-iid-646591523) .I am getting unwanted calls through out the day even at midnights.So please consider my complaint and remove that add or inform the concern person to change the number.
With Regards,
K.O.Sunil Kumar

Read full review
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
H
6:55 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yamaha - need to order unavailable outboard motor in my country

I am facing a problem to buy a new yamaha outboard motor (F200)
from the distributor The main problem that the distributor do not have the F200 yamaha outboard motor in his showroom and he do not need to order it for me and he do not accepting to release the motor from cutoms if I order it by my self.

note: In my country rules that if their are a distributor you can not bring a product from outside my country until I get their acceptance to release.

at the end can you till me what is the solution.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
A
8:26 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yamaha - bad yamaha technology

I love yamaha so I had buy a
New bike ss 125 in dec
2012 from arsh yamaha dehradun. A
New bike make the little
Noise when using self
Start. Mechanic told after
Some time this sound will
Be end. He was right after
Some time sound removed
But some time make little
Sound but not at service
Center. But once about
7000 km bike meter
Reading at interior area of
Uttarkashi distt. My bike
Kik was jamed so I had to
Pik up the bike to
Mechanic we found that
The screws (3) are broken. I
Want to advice you 1-
Screws of self was no
Tighten by your mechanics
In your manufacturingu
Factory. 2- the degine of
Three screws (l-key) which
Tight the magnet with self
Are very poor because
(isme puri choori kati gai
Hai jo ki self ke chhed ko
Kaati hai) now I feel so regret to choose yamaha and want to beware other new buyer.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
I
Apr 27, 2014 3:28 am

Greetings from Yamaha.
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected].

Helpful?
0 0
ADVERTISIMENT
S
8:47 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - replacement

As I bought a new yamaha fzs in sairam motors padi, chennai. While I ridding my bike on r. K salai near city center my bike's rear tyre got burst while I ridding and I escaped from a big accident... Then I came to know that tyre quality is very cheap. Mrf tyre manufacture whole unit are cheat and fraud, they are cheating people by giving low quality. Today...

View 0 more photos
Read full review
A
11:58 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yamaha - parts are not avilable

Dear sir,
My name is anil. And my byk had gone to service center after a accedent, all and every work has been completed but which part had been damaged in accedent, that part not available in service center, these problem away fom one month, store keper say that parts are not available, and this condition is not realy, because from one month parts are not purched by company service center this is not possible, so please do something.
Thankyou.

Company detail: green automobile pvt. Ltd., 20-21 railway road, fruit garden nh-5 nit faridabad 121001 haryana, phone no 01294036666
Bill no. 4322
Job no.; 30116
Vehicle no.; hr 29 z 2955
Service no. Accidental
Model : ybr

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
I
Sep 09, 2013 3:28 am

Greetings from Yamaha.
We request you to please provide details of your complaint at [email protected], so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address ( if possible)
You can also register your complaint at our Toll free number [protected].

Helpful?
0 0
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - 2012 yamaha raider

On october 10, 2012 I purchased a 2012 yamaha raider, vin #javp27e0ca014683 from velocity powersports located at 151 gateway drive, ladson, sc 29456 along with $4, 000 in after market accessories. On the date of purchase I drove the bike home. •october 11, 2012 I took the bike back to order the after market accessories and informed them that the motorcycle...

View 0 more photos
Read full review
O
2:05 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - complaint

Hello! Asahi industries (m) sdn bhd we are global reputable company here in malaysia, we deal in distributions of digitalpianos, musical keyboard, pioneer, dj mixer and other musical instruments to any part of the world. Order information: Minimum order: 1-10 units... Maximum order:10 units upward Ask for selling price in any currency Delivery directly to...

View 0 more photos
Read full review
S
4:06 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yamaha - heavy smoke, missing problem

I own fz16 regn no. Dl3s-bs4896 purchased in nov, 13- 2011 from adarsh yamaha aurobindo marg adchini delhi-110017. My 1st service has been completed from a-10 devli road khanpur extn (very poor service centre). And 2nd service completed from f-26/4 okhla new delhi 110020, after the service the vehicle is not that smooth as it was before, one day before the...

View 0 more photos
Read full review
M
11:15 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yamaha - self not in working condition at the of purcahse to upto new...

vehical details: yamaha ss 125cc motor bike, MH31, DN 9630 ...

bike owner details; Mangesh Bibe
Moble No. : 9370921176, 9822644951
email ID : [email protected]

complaint: self start not in working condition at the time of purches aftre 2 month to upto new... self is in of condition and all servicing are done properly at time but one problem always at is it...

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Yamaha contacts

Phone numbers

1800 093 9262 +81 120 090 819 More phone numbers

Website

www.yamaha.com
ADVERTISIMENT
ADVERTISIMENT