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Yamaha
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128 complaints
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T
3:55 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Yamaha - manager and crew

Good day! Sana poh maging maayos ang inyong yamaha branch service center ksi kming mga customer nyo ay umaasa n maging ayos ang pakikiharap ng sino mang branch manager o crew ng inyong branch. At sana ay laging may mga stock n accessories ng motorcycle n inyong ibenebenta sa inyong customer, kahit na isang kairasong goma ito para sa preno. Mahalaga po ang...

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B
6:10 am
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Yamaha - awful experience

I ordered a part for my sister's husband to fix an ATV that he damaged while riding the web site claim's low cost, fast shipping and best service. We got the low cost alright but it was to the cost of 'fast shipping' and best service... I was charged for the part 2 days after I placed the order online but then they didn't ship the part until two weeks later. Their site says to allow 7-10 days to receive the part more like 7-14 days before they decide to ship it out. when called about the timing we were told well we are busy and there is nothing we can do about it... it is not our problem... not their problem well I will make it their problem this is poor business ethics and very BAD service. Guess I should have taken a hint when there is not address listed on the website

I guess low cost really comes at a price.

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B
Jun 03, 2010 3:56 am

I called Trinity Racing for parts because I heard they had knowledgeable tecs that would know what I needed if I explained what I wanted. I some how got some clown named Steve from Parts Depo that told me he could help me. I asked him what carbs I should run on my raptor 660 that has been built to a 720 with stage 3 cam and springs, dual looney tuned exhaust and a CDI box that allows my bike to rev higher than stock. I also explained to him that I was planning a trip to Sand Mountian for Memorial weekend and that it was very important that I am sold everything needed to put this carb on. He then told me that I should run a dual41mm kien fcr carb and that he had it in stock and if I bought it right now then he would give it to me for six hundred and fifty dollars. I told him to order it up and he said it would be to me in 2 days. I thanked him and told him this was the best deal I could find. About an hour later he called me back and told me he quoted me wrong and that he would split the additional cost if I was willing to pay a hundred more. I said it"s cool [censor] happens no problem. two days later when my parts didn"t arive I called back and spoke to a guy named Joe who said there was no such thing as a 41mm carb for a raptor. He then told me I needed a 35mm carb and that he would straighten this out with Steve and get my parts out to me. I got the carb over a week later missing parts needed. I called again saying that I had adaptors but know manifold and that I needed the ofset of the manifold for the carbs to fit. Steve said he would send one to me that was equal to trinities manifold because they were out. another week went buy and I recieved some linkage parts and no manifold. I called again and steve says hes not giving me a manifold, the kit has everything I need. he then says why dont you just return everything and we can start over. I then told him I have less than a week to go on my trip and all I need is the manifold. According to this guy Joe at trinity my kit still needs other things and he is gonna talk to his boss and call me when they make there next batch of manifolds but they arnt gonna just give me this for free but I will get a discount. What [censor], I was gonna get 41mms that dont even exist that were gonna come with everything for 780$ And what I am getting is 35mms that come with nothing for the same price. Seems to me they [censor]ed up and are not making right with this at all. I missed my trip and my quad is apart and it"s now June 3rd

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Yamaha - limited factory warranty

I Andy Week purchased a 2008 Yamaha R1 in August of 2008 from a reputable dealer in Oregon. I was on an 18-day R&R leave from Iraq at the time. I put about 400 miles on it, trying to get the motor broken in as carefully as possible before I had to go back to Iraq. I returned from Iraq in November of 2008 and moved to Ft. Campbell Kentucky around the first of January 2009. During the warmer days in Kentucky, I managed another 250 miles before my problems started. The bike lost power. I immediately pulled off the road, after which the bike died. I took the bike to a dealer in Kentucky who reported that “Yamaha never covers the clutch, since it is a wear item.”

With seven years background as a Honda mechanic, I understand “wear items, ” therefore I understood that at 650 miles, that explanation made no sense whatsoever. After arguing with Yamaha Corporation USA for a few days, they finally agreed to "good will" the clutch parts but I pay for labor. I felt that this was unsatisfactory, but agreed to this solution in order to expedite a reasonable resolution.

The Kentucky Yamaha dealer installed the clutch and called me a few days later to inform me that
it now had major engine noise and needed a motor rebuild, since, during the clutch malfunction, it had managed to distribute clutch particles throughout the engine. The clutch fibers had come apart and
the clutch plates in turn melted together, sending metal and friction material throughout the engine and transmission.

After eventually tracking down the responsible Yamaha warranty management, (no small feat, as they hide behind a convoluted automated voicemail and clerical system), they denied any responsibility for the matter. They suggested that, I am just out of a motorcycle. Their defenses changed from time to time, but the rep essentially just kept telling me it “could have been out of adjustment” which he saw as my fault. (He could offer no explanation except to point fingers at either me or the original dealership as to why new bike would be “out of adjustment, ”) but in the end it’s my fault and I needed to prove that it was a part malfunction. He stated that Yamaha was doing me a favor by paying for the clutch parts.

I paid 12, 000 hard-earned dollars, missing my wife’s and daughter’s birthdays and family holidays while defending my country (and Yamaha USA’s ability to freely rip-off my compatriots). All I wanted was a
new motorcycle, under warranty, to get me through a year before my next deployment. I will now miss half of that riding season and have to spend more of my year of family time having to either fix the bike
or spend time trying to receive what is my due – the warranty benefits I purchased by buying a NEW bike.

I will post more, either pictures, information, expenses and the legal outcome of this incident, and I’ll be sure to share all information with anyone who rides motorcycles, or thinks that they can benefit from my unfortunate decision to purchase a Yamaha.

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9:05 am
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Yamaha - not all advertised to be

I am a drummer in a band called Publik Parking (www.publikparking.com). We are a professional band signed to a label.in the fall of 2004, I decided to buy the DTXpressII to incorporate it within my drum sound. I am extremely happy with it. I like all the different things that the module can do and have since used a lot of the sounds in our songs. I depend on it heavily.

In 2006, I started having problems with the voice button and couldn’t make adjustments in the brain itself. Before I go any further, I want you to know that I use drum triggers along with the pads for effects. I bought the drum set from local drum shop in Flushing, Michigan. I took it back to the drum shop and he sent the brain into Yamaha to get it fixed. After I received it back, it worked for about a year until 2007; I started experiencing the same problems with the voice button. So I had Schaffer’s send it back again. While waiting for the DTXpressII to come back I decided that I needed a backup module so I bought the DTXpressIV after reading that it was supposed to the best. It was pictured to be twice as good as the DTXpressII. I bought the DTXpressIV and after receiving it I realized it has less than half of the drum sounds and almost no effects unlike the DTXpressII. Now I realize that I should have bought the DTXpressIII because it is actually better than the DTXpressII and 10 times better than the DTXpressIV.in my opinion the DTXpressIV is absolute JUNK! It’s not user-friendly, you have to stand up to look at the screen to change channels and the dial is so sensitive that you can jump pages easily and that is not time efficient when you are on stage doing a show. The sounds are useless to me. I am extremely let down with the DTXpressIV. I have only had it about 6 months and haven’t been able to use it on stage because of its inefficiency and it does not have all the sounds that I need.

I want to know if there is a way to trade in the DTXpressIV for a DTXpressIII, since I feel that I was ripped off due to the way it was represented at the time on your website. I am willing to pay the difference in costs and just get rid of the headache the DTXpressIV is. PLEASE ALL I WANT TO DO IS IMPROVE MY SOUND, NOT TAKE AWAY FROM IT! I have tried every avenue to contact Yamaha and get nothing!

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2:23 am
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Yamaha - poor customer service

I purchased a 2006 Yamaha V-Star 1100 as a left over in 2007. After about 7 months and only 400 miles. My spoke rims started to rust and pit. I went back to the dealer and was told this is not normal. When I contacted Yamaha I was told rust is not covered. When I asked Yamaha to please show me where in the warrantee it states rust is not covered they said...

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P
10:34 pm

Yamaha - poor after sales service and product quality.

I have purchased Yamaha Home Theatre System from Vijay Sales in Novwember 07 from its infinity mall branch. I was promised that the system will be delivered within 2 days time. However, it took me n number of calls and 10 days of waiting period for getting the system delivered. The yamaha engineer took further 10 days to come for instalation. The home theatre system didn't even endured for 05 months and the speakers were rendered unservicable. I tried to make a complaint at the customer care service at vijay sales, the operator (Renu) didnt knew the head and tail of procedure of taking Yamaha complaints and refused to take down any complaint. However after lots of explaination and retrospection she agreed to take down the complaint and promised that the engineer will come in 02 days time. I am waiting for the engineer to come till date and it seems that it will require me herculean effort to get this task done. So, please look into the matter and help me with a viable solution.

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R
12:00 am
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Yamaha - worst customer and repair service

Minocqua Yamaha & Marine, Inc. 9724 Hwy 70 West Minocqua, WI 54548 Minocqua Yamaha & Marine have the worst customer service. I took my wave runner in for repair June 22, 2007. They diagnosed the problem. On July 12, 2007 I paid $336.26 for the repairs. Took my wave runner out on the lake ~ does not work. Called and brought my wave runner back in for...

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V
12:00 am
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Yamaha - defective products, terrible customer service

I purchased 2 Yamaha HS80M studio monitors Dec 14, 2005. I haven't use until Sep 1, 2006. Because I was building recording studio.

My studio building done by Sep 1, 2006. Then I bring out brand new 2 monitors put on the studio desk. But 1 of them has High Tweeter distorted...

Finally I call Yamaha, they gave me local distributor phone and address. I went to that place Dec 06, 2006 gave 1 of my monitor. They said it would be 4-6 weeks. But under warranty. I said Okay.

Now Feb 13 I still don't have my monitor.

I called Yamaha today, They said If you can't wait, you have to buy another one. I don't think any customers would treat like that! So do I!

Please help me, If they don't have a part just send me another one, I'll send to them first one. My Studio shut down for 9 weeks!

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O
Nov 10, 2019 3:56 am

The steering wheel turns when hitting an objet, resulting a hard hit on the hands causing injuries...

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M
Oct 21, 2019 3:56 am

I've tried to park my bike today using the side stand, it was hold my bike until the time that the side stand fail and the bike hit the ground breaking my windshield and scratching the left side of the bike.

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T
Oct 16, 2019 3:56 am

Service center does not provide a timely service and as customer i was unable to repair my bike due to lack of stock on storage.

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M
Oct 15, 2019 3:56 am

I was parking my brand new NMax, and the stand simple did not make his proposal, letting it drop and brake the new screen and scratching the body on the right side of body

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T
Feb 15, 2007 3:56 am

Say what, you are lucky any body would even talk to you. You purchased them, several months go by then you decide to hook them up. Then after calling Yamaha you decide to turn them in 4 months later. Now your complaining that it may take a little longer. Where was your big concern about your studio being shut down. You need to take most of the responsibility for this not Yamaha. I just dont understand people like you. I work in sales its like talking to a 2 year old.

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Phone numbers

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Website

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