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Sirius XM Radio review: Phone line for customer service/care

S
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10:22 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I have tried on several evenings/late afternoons/mid day (different times) to get through on XM's satellite radio customer service line/customer care phone number provided in their literature I received regarding extending my contract another year and have had very long wait times although their message says someone will be with me in approx. 5 minutes. I have not gotten through to date on this phone line to speak with a customer service representative. I do not have a computer at home and am using my firm's computer to sent this message. I NEED a phone number where a REAL PERSON will answer and respond to my questions. They obviously want to renew my contract but do not provide numbers where I can reach someone. I cannot continue to use my firm's computer to try to get through. HELP!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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1 comments
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W
Feb 05, 2010 12:52 pm EST

XM satellite radio I trying to scam me out of appr. $500.00. I get no where talking to their off shore employees and when I insist on a talking to a supervisor I either get transfered to another department of disconnected. Has any one gone further than the company in trying to obtain help? IF so who did you contact? thanks

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246 complaints
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