The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
XM Satellite Radio — Phone line for customer service/care

I have tried on several evenings/late afternoons/mid day (different times) to get through on XM's satellite radio customer service line/customer care phone number provided in their literature I received regarding extending my contract another year and have had very long wait times although their message says someone will be with me in approx. 5 minutes. I have not gotten through to date on this phone line to speak with a customer service representative. I do not have a computer at home and am using my firm's computer to sent this message. I NEED a phone number where a REAL PERSON will answer and respond to my questions. They obviously want to renew my contract but do not provide numbers where I can reach someone. I cannot continue to use my firm's computer to try to get through. HELP!!!

Responses

  • Wa
    wandalee Feb 05, 2010

    XM satellite radio I trying to scam me out of appr. $500.00. I get no where talking to their off shore employees and when I insist on a talking to a supervisor I either get transfered to another department of disconnected. Has any one gone further than the company in trying to obtain help? IF so who did you contact? thanks

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.