There really is no "Cold Weather Rule" for the northern states anymore. I called Xcel at the start of the winter to inquire about a payment plan for this winter, to make sure I would be covered under the "Cold Weather Rule". I generally pay $100/mo for electricity all year round. They set the monthly payment for me at over $150, because as they said my electricity "might" go up this winter. How is that helping me out? How is that helping any low income customer out. I sent them a payment two weeks ago on schedule, and just got a notice in the mail today demanding another payment in 6 days. I thought it was supposed to be a MONTHLY payment! I'm a single parent with a toddler on a very fixed income. Now I have to make my landlord wait for rent just to pay Xcel, because they feel like breaking the terms of the payment plan we already had in place! I don't want to make my landlord wait for money, but I have to. It's still below zero up here nightly and sometimes during the day as well. If I don't pay them, we freeze. We have nowhere else to go, and I work from home. How is shutting us off going to get them their money any faster? They really can do whatever they want to people, and get away with it. There's nothing anyone can do. We have nothing and they have enough money to buy and sell every single one of us.
The complaint has been investigated and resolved to the customer’s satisfaction.