Pogo Energy
reviews and complaints

100% correct they are a scam! They steal your money

customer service service provided services promised ethical issues between conversations among employees and amount credited on account. I started services with Pogo Energy on the night of 16th of June with a 20.00 start up. They advertise first three days free. I looked at my account Saturday morning June 20th. When I saw my balance was 8.40 I called in, the customer service rep; informed me that I was not given my (3) days free and he would escalate a ticket. Well on called again either the following Monday or Tuesday when I saw my account was negative .34. The customer service rep said I was issued a 6.00 and some change credit that day. I can formed him that that's incorrect. In three days I used 12.60. Then in 2-3 days I used the remaining 8.00+ and three days free. It does t add up. I was never informed of a credit via email, text, phone call, or in my account. I fact I can't see any usage or price per kilowatt on my account I can't see the credit, money added anything. I asked to speak to. Supervisor and was informed he was not there. WOW one supervisor in the entire company. He asked if I would like a call back I said YES. Never received a call back. I went to add money to my account this morning at 3:30AM June 26. My account was negative 14.00 and some change so I added another 25.00 plus they tack on a dollar processing fee which is not known until you make another payment. Your also supposed to be rewarded for each recharge I've yet to see that. When I woke up later this morning on June 26, I see an email stating that my service will be disconnected at 11AM. SO that intimated another call to question that. This phone started my initial concern from the first call which also brought up the point why a supervisor never called me back. Well I asked to speak to someone from corporate office, was denied, was told they don't have that number. So I settled to speak to a supervisor that never called me back. He got on the phone and asked how may I help you. I told him first you need to read the notes on my account. He said ok, I could hear him hit the keys on the keyboard. I then informed him of the 3 free days, he said the first day was the only day I didn't get free, my services started at 9PM and they go by day increments and not on 24 hour increments. So I had 3 hours on what was supposed to be my first free day, and the next two free. Well the first rep said I didn't get any free days in those , and this Supervisor said that the first day was the only day I didn't get feee. Keep in mind I called the fourth day In the morning and I only had 8.40 left from my initial 20.00 start up. Somebody is lying here. The math does not add up. I asked him why calling earlier in the week and today being Friday the 26, why I never received a phone call. He mumbled something dodging the issue and came up with I was going to. When? It's now Friday June 26. I then asked the supervisor to speak to his supervisor he said there isn't one he's the only one. Then I asked to call corporate office he said there's no number. Once again I've been lied too. I informed him that I can't see any of my account info, he said they're doing a huge update. I said you've doing this update for 10 days ? I have t been able to see any account info since day one. This is unacceptable. I told him I want someone to call me that is above him. I'm so irritated frustrated by ethics of this company they're. subpar. Also I'd yoy notice on the home page in the read review section one it's handled by arise that claims posting positive reviews to drive customers to their business. Some of those reviews and the bakes not only look the same but appear to be bogus. I've yet to see my claim that was only one star.

Pogo disconnected my service because of a payment that was paid 2 weeks ago. They let me know and at the time I had no money to pay them. I was sent an email on June 26th letting me know that the previous charge up was not received by Pogo. They asked in the email to send proof which I did. They said they would investigate this matter and would not disrupt my service. Well on June 30th they tell me that the payment was not the one on the 22nd which was the previous payment it was a payment that was on the 15th that they never received. They interrupted my service and I did not have any money to pay them. I have an infant with sickle cell that can not be over heated and I expressed this to the customer service rep however the only suggestion they had was to charge up to a positive balance and I told them they would have to wait because I won't get paid for another 3 days they however still suggest that they cannot help me unless I pay the past due amount from 2 weeks ago. I kept telling them I don't have that kind of money at the moment. Now I can't work from home with no power and my baby is going to get sick if he stays in the hot house. Oh and they also suggested to search for other assistance programs but they know just like I know it's not going to help me immediately. They should have let me know 2 weeks ago that they never got a payment. They waited and now me and my child are inconvenienced because of their mistake. The rep said they have no number for corporate and to contact them via email. It is just ridiculous how they are treating me during this pandemic.

This company over charges customers. $1 fee for all payments made using debit/credit cards. Then if you have DPP they also charge an extra 20%. Company charges 20% extra on credit card processing fees and a fee on top of that for the DPP. Stealing from the poor prepay customer

Over charging people I was placed in DPP to help me keep my power from being disconnected because of the pandemic and my job lost. Now that the program has ended payments on the past due balance has to be paid. While given the option to pay off a little at a time @ 20%. That 20% is not added to the bill. You receive a notification that your bill is one amount. When you pay that amount the 20% is taken from the amount paid, leaving you with a negative balance still. You're charged another 20% on the remaining negative balance. Power will not be restored until the negative is paid. There is a $1 fee in paid online, $2 fee if paid with cash. Today my balance was -$5.76 and I added the 20% to the negative balance and paid $7. thinking that I would be positive after I make payment. After payment made I still had a negative balance of -$.16. I had to pay another 20% and another $1 fee. I go through this process 2 or 3 times before I can get power restored. I'm paying more then what I'm supposed too. I want to leave this company but there is a Switch Hold in place until DPP is paid in full. So I'm stuck with this company and I'm not happy at all. This company is costing me to lose money and causing me stress. I don't have a job anymore so everyday I'm hustling up the minimal to keep power on. If I can't the power is disconnected and that causes my children to miss a day of schooling when they are doing virtual school. Instead of paying a monthly bill, I'm paying every other day.

Failed to return deposit I had a balance of $66 after switching to *** on 06/17, when I found out they were charging $0.51 a kilowatt all of a sudden I went to a negative $41. They will not refund my money. I have put $140 this month alone

Waiste of money they WILL trap you