Xbox 360 — a david and goliath story!
I Have had my Xbox for about a year now (one of the Infamous). And I received the Three Red Lights, like everyone that has Bought a 360 within the first year! So, it was still in Warranty and I sent it back to Microsoft, and well it was fixed!!! Or was it??? So, after about two months of Playing, and enjoying the system, I started to Notice some funny things, such as the screen becoming choppy and the Voices, and some Sound was knocked out!! Then the Water Broke, that’s when it started to FREEZE!!! Well, of course ya man was tight, AGAIN!!! This BS Started happening again, after not even two full Months?!?!? I purposely marked up my 360 before I sent it in the first time, too see if I would get back MY 360 (not a Refurb), to my surprise it was a Refurb ( I think). Well, my cousin had the same issue w/ the Three Red Lights, and told me that when he sent it back to Microsoft "They Sent Him A Refurb Console". But, that's not all...
I Call The Support AGAIN, and went through the BS with the "Techs", and they Truly were no Help!! I Told them everything that was wrong, and what do these "Monkeys" Tell me??? They say "Sir, your warranty is up, and you will have to pay"... Are you Stupid!!!??? I sent it to the Service Center Broke, and they send it back, as it was when I sent it to them! Regardless of if it's my same 360, or a Refurb ! If it was fixed then there is no need for me speaking to Support..Right?? Well, I ask for a Supervisor, and they tell me that all they can do is give me 50% Discount... NOT ENOUGH!!! I stress that I want this to be fixed for free, and that it is no fault of my own, that your center has sent this back to me BROKE!!!
So, after battling for position in this matter, I finally got a somewhat good deal. There where able to give me a 75% plus a 1 year warranty and free shipping and handling... Well Alright!!! So, yes I took the offer, paid the $34 and sent it to the Service Center, happy and all that good stuff! Really?!?! Right!!! About a week later, I receive my 360 back, thinking I could get back to my gaming, and what is to my surprise!? These A-Holes to the [censored]s, have sent back my console as is, because the state that I tampered with the console, and that voids the warranty... WHAT WARRANTY!!! I paid to have the it fixed, how is this voiding the warranty? This is where is becomes unthinkably ugly!!! Of course I call the Service Center, and raise Fire... I explain that there no one tampered with this console and that I paid to have it fixed, so this is not a void of anything!! Well, I speak to two different Supervisors that were of no help to me. I explained my situation and still no answer or solution!
Here is what the Letter sent in return of my 360: "Dear Xbox Enthusiast, An inspection of your console has revealed that tampering or attempted tampering of the console has occurred. The WARRANTY is voided as a result of these actions. In addition, Microsoft is unable to offer repair services for a tampered Xbox console. Therefore, the console is being returned to you as-is, not repaired. If you were charged, you will be refunded by check. If you have further questions, please contact the Xbox call center..."
Now this all happen within the last month, and I spoke to another rep. that said my check will not be issued to me for SIX WEEKS!!! They put me through all of this, take my money send back my console, and tell me that I wont get my money for SIX WEEKS!!! WTF!!! I raise more hell, and now I am at this point where I need help from all who are reading this. I am reporting this to Microsoft and Better Business, and whomever else I can!!! But, to all who read this Blog, give me your feed back, and let TAKE MICROSOFT DOWN!!!