Woolworths.com.au — customer service
This complaint is about the checkout operator attendant called Nikula at Woolworths Karrinyup who was overseeing the self checkout machines when I was scanning and paying for my groceries. Firstly, she had no customer service skills and doesn't greet customers with any sort of greeting or acknowledgement. Then as I was in the middle of scanning my products she comes over to my trolley to tell me off that I had an item in the trolley not scanned, and I told her yes that's because I'm still in the middle of scanning the other items and have not finished yet and will be getting round to picking up the said item for scanning and packing in due course. Then she rudely asked to look at my bags of shopping from Big W that I had in the trolley too and wanted to see the receipt, I did show the receipt to her and this proves that I had paid for my Big W products at Big W and not "steal" anything from Woolworths. In actual fact, if she had used her head she would have known that Woolworths does sell the items in my Big W bags and hence I wasn't covering up any "stealing". And all this while because she wanted to search the receipt she had interrupted my scanning transactions of the fruits I had in my hands and I had to put that on hold to answer her demands. This girl needs better training in customer service or be replaced.