WoodSprings Suites
Reviews and Complaints

I spoke with Tyler regarding our reservation as we were traveling from Las Vegas NV and had some car trouble. He said there would be no problem. We didn't get here until 3:00 am. I called them at 10:41 p. m. to let them know of our late arrival. We drove 17 hours today to arrive and be told by Tyler that he is not coming down here to check us in because the computers went down around 9-10pm. He absolutely refused to do anything! Here we are EXHAUSTED from 17 hours on the road to get here. NO ONE mentioned the computers being down at 10:41 p. m.in fact they looked up our reservation! It is 3:15 in the morning and we can't drive another mile! We are cross eyed from being on the road so long! I am calling corporate AND the BBB as well as the attorney general!

The manager called me once to ask me a question and was unable to reach me at work. I called him back on my break and was unable to reach him. When I came to my room that evening after work I was locked out of my room. There was no memo left on or under my door and the front desk employee did not know what the manager wanted to talk to me about. The next day we (the manager and I) had a heated exchange of words regarding his justification for locking me out of my room. He put his manager on the phone and the heated exchange continued. I told the regional manager that I was hanging up the phone to go online to file a complaint. The next morning I received a call from the manager at approximately 8:30AM telling me that I could no longer stay there because I had hung up on his boss and that I had to vacate the premises by 11:00AM.

On friday dec 15th 2017 I was a victmn of domestic violence by my partner if 5yrs. He was arrested and escorted off the premises I was contacted by the manager deb. Who. Came to our room to let us know about the complaints of the noise of yelling went down the elevator with me to the front door at the time my partner was securing another room for himself I let her know that he had my daughter's money on his card and he was getting another room she then ran into the office and stopped him from getting a room but neglected to let me know at anytime whether by phone or in person that we were not allowed also extend our stay I am in this room with my two grown daughters my two infant grandchildren and they dog we have had no problem since we've been here we have paid we have been very quiet this was a first incident I think it was very unprofessional for her not to come to contact us and let me know that we had less than 24 hours to find someplace else to go with all of our stuff and the the people that were in the room I found out on saturday when my daughter and I went downstairs to pay for the room that she had put a notice on the computer that we were not allowed to extend so now in the middle of winter week before christmas we have to find another place that we can afford that will house three adults to infant children and our dog plus all of our stuff I find it very unprofessional that she did not contact me until it was too late now we are stuck rushing to get out of the room because housekeeping can I finished her job until we are gone I would really like someone to please call me back my number has been provided and I really hope that this can be handled thank

I was quoted a monthly rate but since I paid for 1st week they charged me a weekly rate. I was not disclosed this practice. I feel robbed. When I called the nite before I checked in I asked if I could pay the first week and she said sure. What I was NOT TOLD WAS MY RATE WOULD GO UP N UP. THIS IS DECEPTIVE PRACTICES BY WOODSPRING HOTELS. I WAS NOT YOLD THIS NOT EVEN MENTIONED WHEN I CALLED. JUST WRONG

I checked into Wood Spring at RoundRock. First night was terrible room had no air circulation and every where felt moist, my son woke up with bites I assume will be beg bud bites. After much complaints after 2 nights we were moved to another room, this was neater but had only the AC fan working and no heater, I had to buy a heater from Walmart while I was lodged and the receptionist will also say they have put in a ticket and nothing was done.
Room wasn't cleaned for almost 2weeks and the day it was cleaned they declared the room vacant and had it booked. Last night there I had some guys walk in with their key card while I was asleep.
After check out about an hr later my card was charged for an extra night. I've been calling to complain and get a refund all I get is that the regional manager will reach out which doesn't happen. This is a very terrible experience and I can't believe a place like that is still functioning

The lady that supervisors in Chattanooga was a complete [censor] to me her daughter is younger and she works at the desk and she told me there's no pet fee or they never charge pet fees so she didn't ever charge me for my two cats well when I started to leave I had my stuff packed on a cart in my room they came in my room took my stuff off my cart and took the card out of my room without permission because someone needed it so I complain to security that someone had been in my room and he apologized but she said she can come in my room anytime she wants to that is their property, so when I go to check out I cleaned the room very well I was there about a month she kept my deposit because she said she found out I had two cats and I told her they should have charged me for that when I first came in and they didn't so they kept my deposit$100 which I need desperately, she would not give me her bosses phone number so I have no idea how to get in touch with him she also hung up on me 30 different times every time I would call it was a horrible experience I would never go back and I paid about $1, 300 to stay there for a month plus the $20 internet and the internet does not work well, so I've never been able to get in touch with the boss because he's never there and she won't get his phone number out and she got very smart with me and ugly so it's just been a bad experience for me, if you could please refund me my $100 deposit that would be wonderful my phone number is [protected] my address is 3411 Kellys Ferry Road Chattanooga Tennessee 37419 please get back with me I'm very upset.

I'm currently staying here at the WoodSpring Suites in Callaway. This isn't my first stay, but it will probably be my last. Two days before my initial checkout I was asked to pay a $15 fee for premium internet access that I NEVER purchased. I was told a note would be made and to not worry about it. Today, 12/06/17, I was told I had to pay those charges anyway. No big deal. It's fine. I was also told an animal was seen in my hotel room so I would be charged $100 for the week and $50 a night for my animal, when in fact my animal has never stepped foot in this hotel. She sleeps in the car and my fiancé and I go check on her multiple times a night and spend the day with her in the city. There was a pink food bowl present in my room that I had bought for her but it still had the tag on the bottom because it was brand new, and unused. I had accidentally brought it up here when bringing groceries in. I was charged over $120 for WiFi I never purchased, and for an animal that's never in this hotel. I loved this place at first and now I regret ever coming to Panama City.

We being my wife, 11 year old son, dog, and myself checked in the night before last (Sunday night) and we got up this morning around 9am and went to work and my son and dog stayed at the room and around 12:30 pm today we received a phone call from a police officer that is standing in my room with my 11 year old and here because your employee at the front desk not only called him to my room but also lied and made the police think that we just left our son here and hadn't been back since we checked in. The front desk clerk also made it a point to call and question my son on our whereabouts roughly 15 minutes before the police showed up here, and the police told my wife that they called and what they said to get them to come out. We've done nothing wrong and my wife and I work very hard and paid a small fortune to stay the week in this hotel and we don't appreciate that the employee for no reason at all other than seeing my son walk our dog called the police on us and questioned my son about my wife and I, the front desk had my phone number, my wife's phone number and my email address if he had questions or concerns and had no business or right questioning my son. I had to leave work for 2 hours just to come make sure my kid was OK when it was uncalled for, completely unjustified, even unconstitutional. We'd only been here 36 hours and this man is telling police we are never here, that is hardly time to come up with and make an observation like that... Not sure what I'm going to do about this, I'm going to sleep on it because I'm very angered right now.

I was staying at wood spring suites southeast Louisville Kentucky. It was 830 in the morning not even Close to checkout time. And the girl at the front ran my card without my permission. Anyways I went to the front desk once I got the notification on my card that they had charged it. I was mad. Like I said it was 830 in the morning the first day off I have had in a long time and I get woke up with this. I talked to the rude girl at the desk. I informed her that she was not supposed to run my card I ended up leaving the hotel because I didn't want to stay somewhere that charges my account without authorization. I still have not got my money back on my card. These people should know it is illegal to run anyone's card without them being present and consenting to it.

24Sep17 I checked into the Fayetteville, NC West location and up into last Wednesday Thanksgiving eve 22Nov17 I've had no issues however I switch into a double bed room and I woke up to bed bugs bites. After work I stripped down the room took pictures and bleached EVERYTHING on the bed to remove strains and any unknown items, also i bleached down the bed fram that's when I saw the bed bugs. Management said she'd discount me this wk HOWEVER I was only offered -$20 and that's very unexpectedabl because I'm paying $36 a night totaling $283.63 a wk. I'm still not in the double due to the fact of the holiday and Eco hasn't been to the hotel to clean it.

I called the hotel and asked the General Manager, Toby, to connect me to my wife's room. Toby rudely informed me that their location wasn't a full service hotel and that they didn't provide that service.

At that point I asked Toby to give my wife a message to call me. His reply was that he had a lobby full of people and he didn't have time to take a message.

At that point I reminded Toby that I was paying for the room and he threatened to kick my wife out of the hotel.

Finally, I asked Toby to ask the owner of the hotel to call me. He informed me that he wasn't going to bother the owner and he refused to give me the owner's name or contact information.

Then he informed me that he was going to hang up and he hung up on me.

On an unrelated topic, the hotel has a no pets policy and there are literally multiple no pets rooms that have pets in them. Because of this, there are fleas everywhere in the hotel including in the bed linens. Ugh.

I would appreciate an apology, a refund for our stay and appropriate corrective actions at this location up to and including cancelling the franchisee license if the situation is not addressed satisfactorily.

Here in Fairfield OHIO. This place is a joke. It's a franchise location but still I have stayed in my Valueplace/Woodspring across the country.
They can't take a change in credit cards because their reader is down and been down for 5 days? Who cares, their problem not mine. They want CASH for a week $315. I never pay cash. And the girl at the front one time said (because the heater/AC quit) that it's not working because their is a "tornado watch" in effect? That's a special kind of stupid. How about it [censor] broke!
It's been ok but the staff here really needs a tune up on how to treat people. The one in Florence KY was way better in both staff and no carpets. How can you have a pet friendly place with carpets? Don't mind the piss/[censor] on the carpets. I don't have a pet but still. And this place ALLOWS smoking in 3rd floor. Smells of marijuana on first floor. I will write a bad review on TripAdvisor

House Keeping does poor job as cleaning rooms. Dirty showers dirty shower curtains filthy.
Staff Attitudes and it has to them not doing there job. If your housekeeping you no it consist of cleaning moping vacuum hallways. Cleaning the toilets dusting.
Elevator always dirty
lobby area dirty
trash always in the fitness room
Trash cans out side always full trash on the ground because guess don't want to carry the trash to the trash dumpster
For this to be a new hotel I have seen a lot of issues at hand.
I don't understand how a manager ask guess to bring down trash to the front desk or walk it that far to the trash dumpster
I look at some of the reviews an laugh most are going by this hotel being new.
If a company going to have complaints solve them don't act is if you care sending an email. I read your reviews and a lot of wood springs have major issues with customer service. The lien be dirty and hair in it and the staff acts as they cant see the issues at hand.
have to remind them to clean your room after 15 or 16 days and then its half done microwave not done as well never dust its poor service.
I have pictures to back up what I'm saying

Unprofessional is the word when it comes to the general manager at the woodspring suites in tyler, Tx. I received my receipt on November 18, 2017 stating that I was being charged for a rate 799.99(monthly) at the price of $25.94(daily). One of the front desk staff informed me that my room is supposed to be at 599.99(monthly) at the price of $19.24(daily). After attempting to speak with the general manager, nothing was resolved. I'm still being charged at a rate that I didn't sign for, and nothing is being done. After explaining to the general manager that this isn't right, he turns belligerent towards me, and would not let me voice my concern. As a customer, I know that I have rights, and unfournely, they were not welcomed. This has been a really bad experience staying here when it comes to the general manager. As long as he has his title as a general manager, I will not recommend this hotel to anyone, because don't want this terrible experience to happen to the next customer. I'm just one of the customers at this hotel that is at it wits end with the general manager. If you choose to stay with them, please be advised to ask for a FULL RECEIPT, not partial, because in the long run, you will get overcharged.

I have stayed many times with this hotel company because I travel for work and I have never had an issue like this. when I checked into my room I paid ($351) with a debit card for 7 nights in a double bed room. The manager and front desk came to my room two days later stating that the payment was never received. When my bank statement also showed the money being takin. They were telling me that I had to pay for another week for my room or my pregnant wife, 4 year old, and I would not have a place to stay. I did not have the money to pay for another week at this time. My stay at this hotel has been the worst bar far of my 2 years traveling and staying in hundreds of various hotels. the staff is extremely rude and makes you feel unwanted. with attitudes and eye rolls every conversation! and Random Invasive room checks.

I have been staying at the peoria az location for almost 4 years. Never had a problem till your new staff started. My room has been gone through twice this month. Left message for manager last tuesday and he hasn't bothered to return my call. Staff is rude. The girl upfront talks over you. She makes no eye contact when you talk to her. Asked for a refund and was told no. I live on disability and need my money to find a new place to live. I have been in this apt almost 4 years. This place has gone downhill the last 2 month's. I would appreciate help. The staff never mentioned a no refund policy. Thank you. Richard leija [protected]

Me and my family recently stayed at this hotel, mind you the hotel is brand new and well the elevator is slow, the sink does not drain correctly and we got attacked by bed bugs. Definitely never staying at this hotel again. We have called and no pick up. The front desk does not stay open all night. We requested a roll away bed but we couldn't get it because the maintenance locked the keys in the maintenance room so we were not able to get the bed. Last but not least we were only allowed 2 towels and there were 5 of us and we had to buy towels in order to shower.

I have been staying here at the Woodspring Suites for 3 months now. When I first arrived on August 6th of this year, my room was being paid for by a friend. I never received a sign for my door that I have a dog or anything. I've found a job as a waiter and have been paying for my room daily here. $37.20. Sometimes, I'm right on time with my payment and sometimes I have been a day late if I haven't made enough money. NOW, for the past 3 days I have been getting charged a late fee! I have never in 3 months had a late fee! This maybe because the people that work here don't or didn't mind waiving it...but I NEVER knew it existed. The man at the front desk told me two days ago that he has never charged me a late fee and my response was "there's a late fee?" Today, the woman at the front desk told me that they are no longer allowed to waive this fee.

Here is my problem with this. I understand now that there is a fee and I've known that for 3 days total...and I'm NOW getting charged $10 a day if I haven't paid by either 11am or 3pm...I have no idea.

It seems like now, though it is apparently your policy that you are just taking money I don't have from me! It's already a struggle for me, not that this concerns you...but it's already a struggle. I see these people every single day or two to make payments. I know them and they know me. They don't knock on my door daily because they know I will be down to pay.

What makes this completely unfair, in my opinion is that I've been here for 3 months...nothings changed...but now they are taking an additional $10 a day from me! It should have ALWAYS been this way, but to allow a guest to stay here for 3 months with no charges and then "all of a sudden" start charging them is a type of hypocrisy. You can't expect a customer to start getting charged more "out of the blue" and be happy about it! I'm apparently grateful that I haven't been charged in all this time...but if it started that way...it needs to continue. I was literally sideswiped with the additional charge that I knew nothing about.

I stayed in the Daytona Beach International Speedway location November 4th and 5th, 2017. The first night, after a long day of traveling, I was awakened at about 2:30 am by the hotel alarm system blaring in my room. I called the front desk to find out what was going on but nobody answered. I called the local phone number for that hotel and nobody answered. Finally, after another call someone answered and told me the problem was being taken care of. After about 10-15 minutes of the blaring alarm in the hotel, it stopped. I went back to bed at about 3:00 am and the alarm system came on again at about 8:00 am. I was not able to get any sleep that night and was exhausted and a nervous wreck from the experience. The hotel alarm system went off again at about 7:15 am on the morning of the 6th and threw me out of bed again, wrecking my sleep. I should get my whole stay refunded because I didn't get any sleep the first night and had my sleep interrupted again after the second night. Thomas Ludwig

Hello, I am a current guess here at Woodsprings suites hotel in North Carolina, I recently booked a reservation online for my prior month to stay and was told I would have to pack up and leave for 24 hours in order to get another room, I did so with my children as complicated as it was. Before I left I spoke with the manager on the phone about pricing and how much I would be charged. I told her to cancel the reservation for a single bed because I wanted a double bed and I was willing to wait. Apparently she didn't do so and they charged me anyway for a single night stay and which I never stayed. I would like for them to replace.my money and put my funds back on to my card. As much money as I spend here monthly it's rediculious, their staff is rude and very disrespectful at times. I would much rather visit any other hotel because I don't feel comfortable here at all nor am I satisfied with their services.