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CB Airlines and Air Travel WIZZ Air
WIZZ Air

WIZZ Air review: In flight purchase via pre paid wizzair voucher

C
Author of the review
5:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Flight W6 4599 Larnaca To Prague 27.11.2025. I prepaid 18 Euros for a Wizzair Voucher value 20 Euros. It says on website to present paper or Electronic boarding pass to cabin crew which I did. They said they could not recognise voucher from boarding pass and made me pay for drinks. After complaint to cabin manager she said as no internet she could not check until we landed at Prague. On landing she agreed I had voucher and issued refund. Still over 2 weeks later no refund to card. I contacted customer support about issue who refused to investigate as they said they were non refundable as I had not used them, under the terms and conditions of issue. For me this is nothing short of theft.

Claimed loss: 20 euro's

Desired outcome: Accept things went wrong and apologise and end appalling customer service.

Confidential Information Hidden: This section contains confidential information visible to verified WIZZ Air representatives only. If you are affiliated with WIZZ Air, please claim your business to access these details.

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  6. Laura
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    Dec 15, 2025
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WIZZ Air Category
WIZZ Air is ranked 10 among 219 companies in the Airlines and Air Travel category
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Most discussed WIZZ Air complaints

ignoring requests and take money from credit card
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