WIZZ Air
reviews and complaints

We flew out to Vienna on a business trip from Gatwick. The flight was delayed over two hours and no one at the desk could help us. When we eventually arrived to Vienna we had already missed our booked ride to the hotel and had to get a random taxi. On top of this, when I was checking in a day before the flight I saw them message on the booking that my inbound flight had been cancelled and to request a refund as the flight replacement was too early and we had originally booked a flight in the later afternoon on the 23rd. We eventually had to book a flight on ryanair to return on the 24th July 2022 which also meant we had to pay a extra night at the hotel due to the inconvenience caused. We had a music event to entertain for and departing at 9:25am on the 23rd was impossible and the event finished in the later.

We are really out of pocket due to the cancelled flight matter. I need urgent assistance to sort this out!

(No subject)

Jagjeeta Grewal

(No subject)

Jagjeeta Grewal

Flight details:

CONFIRMATION CODE

RBZIHV

STATUS

Confirmed

FLIGHT NUMBER

W65703

We regret to inform you that your flight has been cancelled.

Saved: Mon 01/08/2022 12:44



This message was sent with High importance.

This message was sent with High importance.

Jagjeeta Grewal

NEED ANSWER ASAP

MOBILE: [protected]



Jagjeeta Grewal

Wed 20/07/2022 12:04

NEED ANSWER ASAP MOBILE: [protected]



This message was sent with High importance.



You forwarded this message on Wed 20/07/2022 12:03

This message was sent with High importance. You forwarded this message on Wed 20/07/2022 12:03

Jagjeeta Grewal

Good Afternoon

With reference to the cancelled flight on the inbound flight on 23 July 2022 Vienna - London Gatwick, please can you refund the amount asap so I can book another flight

to return on. This has caused me so much inconvenience as this is a business trip and now I am going to have to pay out double for the flights on return due to short notice.

I hope there is some compensation added to the refund due to the cancellation. Please reply back ASAP so I can re-book flights.

Regards

J Grewal

We regret to inform you that your flight has been cancelled.

Please accept our apologies. Your options are the following: rebook to another flight free of charge, or request a refund.

In order to be able to proceed with your options, please log in with the account with which this booking was made. If you have made this booking via an agency, please contact the agency to act on your behalf.

YOUR ORIGINAL OUTBOUND FLIGHT HAS NOT CHANGED.

21

JUL

London Gatwick Vienna

10:35 Thu - 13:50 Thu

ORIGINAL INBOUND FLIGHT (CANCELLED)

23

JUL

Vienna London Gatwick

18:00 Sat - 19:20 Sat

CONFIRMATION CODE

RBZIHV

STATUS

Confirmed

FLIGHT NUMBER

W65703

Timestamp: 8 March 2022 00:25 AM

LONDON GATWICK

VIENNA

21

JUL

10:35

2h 15m

13:50

SHOW LESS DETAILS

BOOKING DETAILS

PAYMENT DETAILS

Passengers

Jatinder Singh Heer

1 × Free carry-on bag (40 x 30 x 20 cm)

1 × 20 kg Checked-in baggage

Not selected

Jagjeeta Grewal

1 × Free carry-on bag (40 x 30 x 20 cm)

1 × 20 kg Checked-in baggage

Not selected

Aaron Sukvinder Perdesi

1 × Free carry-on bag (40 x 30 x 20 cm)

1 × 20 kg Checked-in baggage

Not selected

I have attached a online form which states message has been sent successfully - but have had no reply back!

lastminute.com have informed us to contact the airline direct.

I need a reply asap! why is no one replying?

I am a professional DJ and travel to Europe for gigs, and when the airline change or cancel flights it messes up my whole programme, I cannot just leave a gig half-way to get onto a flight because the airline have changed the time of the flight, maybe if I was on holiday that is a different matter then yes I would but in this case it is impossible.

Also to see the cancelled flight details on the check-in website just creates more problems as I had to arrange a flight back with a different airline at a slightly higher price and had to pay for a extra night at the hotel even though we departed the hotel in the early hours to get to the airport.

I await for a reply urgently email: jagjeeta.[protected]@outlook.com

9 May 2022 Wizz Air flight W95805 at 06.30 from Cardiff to Lanzarote delayed

9 Mat 2022 Flight connection Ryanair FR2001 at 12.30 to Santiago missed

Flights booked with lastminute.com in cooperation with KIWI.COM booking reference [protected]

No flights from Lanzarote to Santiago for 2 days therefore had to book onward flights ourselves.

9 May 2022 Booked flight Lanzarote to Las Palmas, Gran Canaria Binter flight NT523

10 May 2022 Vueling Flight VY3022 7.15 Las Palmas Gran Canaria International Airport (LPA) to Santiago de Compostela Airport (SCQ)

arriving 10.55

I was travelling with two other companions therefore a total of three .

29 May, 2022 I contacted WizzAir via their Chatline Amelia

2 June, 2022 I had a Live Chat with Dawid

A member of the group tried using AirHelp to no avail

Ann Mutton

[protected]@btinternet.com

Re: URGENT to- Wizz Air Credit (XEF9XP) refund not received

FLIGHTS: cancelled Outbound & Inbound

Dear Customer services,

Hi,

I requested my full 100% refund back to my card and/or Bank, as you had cancelled my flights inbound and

outbound ref: XEF9XP -what still not showing on my credit card or my bank

account as at todays date.

Cancelled Details: From Wizz Air:

Dear DALJIT,

We regret to inform you that one or both flight(s) under confirmation code XEF9XP has been cancelled.

Please accept our sincere apologies for the inconvenience this change may cause.

Flight number: 5151 is CANCELLED

Departure Arrival

Luton (LTN) Santorini Airport (JTR)

07/Jul/2022 07/Jul/2022

06:20 12:20

Flight number: 5152 is CANCELLED

Departure Arrival

Santorini Airport (JTR) Luton (LTN)

14/Jul/2022 14/Jul/2022

12:50 15:00

Looking to hear from you at your earliest convenience.

Warm Regards

My partner and myself were booked on Flight W65001 to London Luton from Krakow on 18th July.

Confirmation code NBLLKF.

We were told the reason for the cancellation was operational difficulties at Luton with no clarity about when this would be resolved.

We needed to return to Luton as my car was parked there.

Ryanair had a flight early the following morning to London Stanstead which we able to transfer to.

I have tried for over an hour to log the claim for a refund and Wizzair failed to allow me to complete the on line form.

My claim on behalf of myself and my partner is as follows:

Ryanair Flight on July 19th to Stanstead Airport £177.19

Overnight accommodation at Hampton by Hilton Krakow airport £84.49

Evening meal £21.49

Taxi from London Stanstead to London Luton airport £85.75

Excess car parking fee at Luton airport £20.00

The total claim is £388.92

so I booked a flight with #wizzair from #abudhabi to spend vacation with my family back home, I arrived at the airport around 3:15 am where my flight is at 6:05 am ..

after waiting one and half hour in the queue with my wife and 1 year old daughter, the agent in check-in says you have to pay extra money cause you didn’t check-in online ! And it wasn’t even a small amount !

So I go and pay after long argument that even it wasn’t my mistake the system didn’t allow me to check-in (thats a first time I hear! I need to pay for such a thing) even the paying process took like 15 minutes …

I go back to the check-in agent and he says I’m sorry the flight is overbooked there is no seats left … but wait 10 minutes there is a 6 seats that was booked and they didn’t show up yet ..

30 minutes later I ask anyone to help in the situation ( the check-in guy never even came back) and the other agents says he won’t come back and we can’t help .. speak with supervisor.. I ask where is supervisor they said there is no supervisor he left cause its #eiduladha so all managers left .. after struggling to find anyone to help .. one team leader came and said the flight is full we can’t do anything.. so what now I ask ? Wait 30 minutes he said till the supervisor comes back from the gate of the flight..

1 hour and half hour later .. while waiting the team leader says we can’t do anything fill this form ( including my signature on an agreed compensation empty feild, which means it can be even left empty and i agree on it ) I said I don’t want a compensation nor refund that will take at least 3 months .. I want a rebooking to any flight asap .. he said sorry I cant help with that, you can call #customerservice ..

So I call Custmor service after waiting an hour on the queue, explained my issue the customer service agent said sorry we can do nothing if its #overbooked you need to go on our website to apply for compensation that same form the supervisor asked me to sign.. and refuesed even to raise a complaint

Dear Sirs,

I have looked at the wizz air online compensation claim website and there is not option to claim for compensation using that route. I have proof of this through a screen recording of me navigating their website in the supposed area where I can claim compensation.

We had a flight cancelled and had to rebook 24 hours later and have not been able to claim compensation for it as wizz airs 'official' route to claim compensation is not working. I have attached video proof of the same.

Kindly advice on an email or postal address where I can make the claim or get them to contact me.

Regards, Prabha

Dear customer service team,

Unfortunately my partner and I were denied boarding at Luton Airport on Saturday, 28th May 2022, due to being put on Standby because Wizzair overbooked the flight.

• The details of the flight are as follows:

Flight 28 May 2022 (Direct)

15:55 LTN Duration: 4h 25m 20:20 LPA

London Luton Wizzair UK W9 2971

Gran Canaria Las Palmas

Economy

1st passenger: James Booth

2nd passenger: Abir Al Marahleh Montes

We spoke to a representative at the aiport and they agreed to grant me and my partner compensation of 400€ each plus the refund for the flight tickets.

We do have proof of this (please see below).

As per the Air Passengers Rights and the in force regulations in Europe, we were entitled to receive a rerouting journey to arrive to our destination at the earliest possible time, which we requested. However, the Wizzair representative denied us this option. Therefore, we had to make our own arrangements to get to our destination. It has been over 30 days since we made our claim and we have not had any reply. The Wizzair website states that we would have a reply by 30 days.

After booking flights with Wizz Air company, I booked a car to rent, using your plateform. Wizz Air has a partnership with Rentalcars, and I was redirected from one website to the other. While being redirected, some information where filled up automatically in the Rentalcars searching tool, such as pick-up address and pick-up / drop-off hours based on the plane tickets information I just bought.

On the day of my arrival, I went to pick-up my car and after signing all the papers, my rental agent explained the procedure to drop off the cars. I realized then that the hour that was on the initial reservation and on my rental contract was the hour my plane was taking-off (08:30 AM) - while I needed to drop-off the car 2 hours before to be able to catch my flight. Problem is - the rental agency opens door at 08:00 AM each day.

While my data have been filled automatically, they have been filled with the flights hours, not taking into account that all agency do not have a 24hours car drop-off facility.

I was forced to cancel my booking and my car rental, as I could not give back the car at the end of my rental period. I started an long and tiring discussion with both the agency and the Rentalcars call center - each part was neglecting their responsibility and accusing the other part. After 2.5 hours, I obtained that Rentalcars rembourse me, but it is only a partial remboursement - the main argument is that, at the moment I called to ask for immediate cancellation, contract was already signed and I was theoretically already in possession of the car (truth is, I never saw the car with my eyes and I never had the keys in hands).

I had to find another rental company and to rent another car. I lost 3.5 hours of my time and a big part of my money was blocked (500 eur for the car deposit).

I have recently traveled with my partner to Athens from Gatwick on the 7.55 flight on Monday morning the 27th June 2022.

On the Saturday the 25th I received an email from Wizz air to check in online that I proceeded to do. Having filled out all of my necessary details and having checked the information given was correct, the website then said “something went wrong and it was no able to complete the checkin”

I then tried this another several times with all of the correct details and the same thing happened. We arrived at Gatwick airport the evening before the flight and myself and partner tried the online checkin again. The same thing happened where the website would not allow us to complete online checkin.

So the only way for us to check in was manually at the Wizz counter at the airport. We did this and then we’re charged £72! to check in. This is absolutely disgusting and clearly a scam that has gone on for too long. Wizz offers consumers a porthole to checkin online and doesn’t work then knowingly charge them a ridiculous amount of money to check in for their flight at the airport. This is still going on with what seems like 100/1000’s of people experiencing the same issue and they still ignore requests for a refund on this “unlawful” practice.

The employee at the desk even confirmed this happens often. So even a member of their ground staff confirmed this is an ongoing thing! This is disgusting.

Additionally there was absolutely no representative to speak with at Gatwick airport which again only highlights a situation of bad practice by Wizz Air in how they deal with consumers to rectify situations that are unpleasant and unnecessary prior to the start of a holiday.

The flight W6 3906 Liverpool-Bacau, reservation AILJ6X was delayed initially from 21:55 to 00:10 and then it got delayed again to 00:40.

Due to this delay us, as well as about 30 other people have decided to come into the airport later than we normally would have, however I was personally there at 20:30.

The email received to advise of this change specifies that the check in closes at the same time which I thought was fine as we had the online check in done, so we did not have to go through the airport check in, however, there was nothing in the email saying that we would have to go through security at the same time as well and that the security will close after 9pm and we will not be let through again.

I can provide evidence of this in the form of the emails that I have received.

There were more than 30 people in this situation and I am sure that there is a record of this, therefore this was not an error on our part. Unless advised that security will close as the same time as the original schedule, we cannot be expected to just know this information.

We were in the airport at half 8, the airplane did not depart until 00:40 and yet we were refused boarding our plane and the reason we were given was that the security staff went home for the day.

It is disgraceful and I expect compensation.

booked a return flight with Wizz air from Gatwick to Athens international airport.

the confirmation code is VC4HMF.

Outbound:

21.05.22 at 08:15 - Gatwick to Athens at 8:15am. flight happened with a 3hrs delay.

Inbound:

31.05.22 at 14:35 -Athens to Gatwick

Flight was cancelled by Wizzair without any prior notice, only found out when reached the airport and approached the counter to check in.

As no other option i booked the next available flight.

Next alternative flight:

02.06.22 at 14:35

checked in my baggage on time. Wizzair kept sending repeat email announcements stating the the flight will be delayed, starting with 1,30 hrs with a final expected departure for 3,30 hrs delay.

after being over 1.5hrs at the airport (past the original take off time) Wizz air text that the flight was cancelled.

Called wizzair customer service to find out to my surprise that all flights had been cancelled with the next available flight for the 07.06.22, having no other option booked that flight, please note that the proposed flights was 1 week over the original booked one.

when checked next days the Athens airport site appeared that the 3rd and 4th of June Wizzair flights from Athens to Gatwick did happen, despite wizzair's customer service statement+ of all flights been cancelled.

Finally Wizzair got me back to UK on the 7th of June with 3hrs delayed take off.

i have not been given any compensation have not been used any accommodation, hence i demand Wizzair to provide me with the standard compensation as this is clearly shown on their statement for the passenger's rights.

as per that im entitled for 600euro for each cancelled flight - Athens to Gatwick is circa 2475miles (thats over 3500km )

Regards

Alketas

-

My booking information is as follows: WIZZ AIR FLIGHT NUMBER W98167 - Airline BOOKING REF: LONDON TO HERAKLION - XBW23F TICKET ISSUED

I want to add check in baggage to this above flight and the WIZZ AIR online will not allow me to pay for the baggage with the credit that I have with them.

I NEED TO USE THE PROMISSED CREDIT BEFORE IT EXPIRES.

Please assist me to use my credit for check in baggage payment.

My current credit with WIZZ AIR is £20.50.

This is a repetition in the Complaints Registration form of my complaint already received and accepted by the Complaints Board.

Flight reservation Nr. [protected]

The air trip Budapest-Berlin Budapest has been confirmed by eDreams and Wizzair.

Wizzair changed on May 9th the departure time from 6:15 to 15:30 on June 8th (and repeated the notice on May 24th). I cannot accept the change because the Meeting I am due to attend begins at 14 hours. The indicated way of asking a rebooking did not function.

According to my eDreams smartphone application the original departure time is still valid and confirmed.

My request to you is either a confirmation of the originally reserved flight, or a change for another flight (perhaps with another company) arriving on June 8th before noon. And anyhow, to dissolve the contradiction between the content of eDreams application and Wizzair's proceedings.

Faithfully Yours

Erno Bácsy

Hello,

My name Is Nimrod Segev. Regarding reservation PNR:XIF1GN.

I made a reservation on the 26.9.21. On 8.11.2021 I made a change (updated dates) in my reservation and on the 6.1.2022 I had cancelled all of my reservations due for COVID-19 in Austria.

My credit card was charged for the amount both for the original reservation and also for the change for the updated dates but i don't see any refund to my credit card after the cancellation.

I do see that I have a balance in my WIZZ account that expires on the 5.4.2022. What does it mean? What happens after that? Will I get a full refund for my cancellation after that date 5.4.2022? (As I recall my reservation was with a free of charge cancellation)

Waiting for your reply.

Thank you

Nimrod Segev

+972-[protected]

היום, 20/3/22, , בתור לצר אין,לטיסה מספר 3257, מבוקרשט לתל-אביב, הושפלתי ונפגעתי קשות מפקידה בצ׳ק אין לטיסה, שטענה שהיא האחראית.

, אני אישה חולה מחזיקה בתעודת נכה (100% לצמיתות)

הראתי את התעודה לפקידה, וחשבתי לתומי שאזכה ליחס שאני תמיד מקבלת בכל רשות אליה אני מגיעה, כולל בשדה התעופה הזה.

להפתעתי ולצערי הרב, אותה פקידה, שסרבה לתת לומר לי את שמה, התנפלה עלי בצעקות, כולל אמירה מאד קשה, שאם אני כל כך נכה /חולה, אני כלל לא צריכה לטוס,והורתה לי ללכת לסוף התור הארוך והצפוף, מפני שלרב הישראלים יש תעודות כאלה, ואותה זה לא מענין.

ולא די בהשפלה הזאת בפני אולם נוסעים מלא, כשסוף סוף הגיע תורי, כעבור כשעה וחצי, התברר שמקום מושבי, ליד ביתי ושתי נכדותי שליוו אותי בנסיעה זאת,(אני, במצבי לעולם אינני נוסעת לבד) ניתן למשהו אחר, ואותי הושיבו בנפרד מהן.

I had a flight booked for today which got cancelled inexplicably without any notice. I did not get an e-mail regarding this cancellation nor did I get any kind of refunds. I can't even get any information on this as the booking simply disappeared. The flight itself was not cancelled, my booking simply disappeared as if it was never there. I was charged nonetheless. I can't board the flight as my booking doesn't exist and now I'm left confused.

My utmost disappointment comes with the lack of customer support. I was not able to contact anyone at Whizz. Nobody. The best I would've been able to do is call a hotline that charges an outrageous price of 2.99€ per MINUTE to be able to talk to them, as if them fixing their mess-up is some sort of privilege I have to pay to be honoured to. Ridiculous and highly disappointing.

Ne au ținut la predarea bagajelor 4h și jumătate, noi am fost cu 4 h jumătate inainte de zbor in aeroport, am mers la ea I am explicat ca pierdem zborul și ne a asigurat ca nu vom pierde pana nu sunt toți pasagerii în avion, surpriza avionul plecase.mentionez ca au bagat alți pasageri înaintea noastră de la alt zbor.

buna ziua, am o reclamatie in privinta serviciilor din aeroport de la predarea bagajelor de cala. Noi am fost cu 4 h inainte de zbor in aeroport si au bagat pe altii jn fata de la alte companii aeriene iar noi am pierdut zborul. Va rog sa mi inapoiati banii integral daca nu o sa merg mai departe cu reclamatii la opc, protectia consumatorului. Astept un raspuns urgent, este inadmisibil asa ceva!

I am writing to file a complaint in regards to a ticket sale at Stockholm Skavsta Airport on April 20th 2020, I and my Wife were Verbally abused, threatened and overcharged by the staff acting on behalf of Wizz Air.

I phoned Wizz Air on 19th April 2020 to ask if Tickets could be bought for cash at Stockholm Skavsta, as we had to Fly back at the last second to Budapest (as I had my Credit card stolen and could not purchase online), I wished to purchase the "Wizz & Go" option for our flight as we had 4 items of Luggage to transport, and 2 of which were cabin bag sized, I was told by Customer Service that this was fine, and this type of ticket could be purchased for cash at Skavsta.

We then travelled to the airport on the 20th April, but when we arrived at the "Customer Service" desk and asked regarding the flight and the ticket, we were aggressively demanded our documents to be handed over to the clerk who had no ID on her as we had not even requested a ticket at that point, when we mentioned that we wished to Fly to Budapest, she aggressively said to me (Myself being a British National) that "People like me CAN'T enter Hungary, What am I doing here?" my Wife then informed her of the Hungarian legislation that Spouses of Hungarian Nationals can Enter the country during the COVID-19 outbreak, my Wife being a Hungarian National, she then proceeded to throw our Personal ID's around saying we then shouldn't be in Sweden then.

I attempted to calm the situation and try to book the tickets, as we only had a short window to get through Baggage Check and Security, we told her of the ticket we wanted, she then shouted at us that she won't book that type of ticket, that she is not allowed to, she does not work for Wizz Air or for Skavsta Airport, at this time her supervisor appeared and I tried to speak to her, and we were ignored, we were then quoted a price for the ticket by the other woman for over 1000 Euros, I asked her if I could see her screen and what gives her the right to charge an exorbitant amount for a ticket which I know would only cost at most 300 Euros, she proceeded to then abuse us because we had "extra luggage" and "Why do we need extra bags?" and "We should throw our bags away then, they can't be important if we can't afford to pay", this was the same amount of luggage we had flown into Sweden, to Skavsta on 18th March 2020, by Wizz Air from Vienna, I even showed her our tickets for that journey, she then Said "She informs us that we are in Sweden and we have our own laws".

She then proceeded to say out loud that we are liars, and possibly have fake passports, she then focused upon my Wife, who was Wearing a Pendant with a Jewish Star of David attached, this woman then suggested we "Go back to the Middle East", as we both are Jewish, I take this as the most insulting to our Faith and Identity.

As I attempted to ask once again for our tickets to be bought, she made another comment that "You people have money, why are you daring to argue with me?" at this time we had seen that she had called 2 security staff over to harass us as well, saying that if we did not like it then we shall leave, even if by force.

I once again attempted to say that the cost of the flight should only be around 250 Euros, the woman became angry and then walked off, all whilst my wife spoke to security, the Woman came back and said, no she will not offer the Wizz & Go, we HAVE to take the Basic, and then proceeded to charge us almost 500 Euros, I asked could I see the screen as I want to make sure the figures were correct, she then threatened to call the Police, and mentioned that She is not like "Us" meaning us being Jewish and the prejudice regarding Money, I requested the terms and conditions she works under and she refused to give any further documentation, I paid for the tickets, a total of 480 Euros, she then threw my change back at me along with the tickets, by which time it was close to the Plane leaving, we then had to race to Baggage check and then Security, and as my Wife is currently Pregnant, she needed food and Drink, as there was non in the Airport, she became ill upon boarding the Aircraft.

I do not take this level of abuse for wishing to buy a ticket, as this woman's Antisemitism and Racism, as well as that of Skavsta airport towards My Wife and Myself, as well as overcharging us by double, as well as the 2 bags we wished to carry on to the cabin being damaged in transit, this has cost us over 500 Euros more than we bargained or budgeted for, we are requesting this back in compensation, as we have many damaged items from the flight due to being forced to place 2 of our bags into the hold down to this Woman and the airports "policy" of which we were not given upon our request.

Re Wizz Air electronic invoice BWUK-2822589 / PF17RT
I am in receipt of this confirmation of cancelling my wife's flight from (London)Luton to Tromso from 2nd to 9th March 2020. I am keeping my own flight .
The circumstances behind this cancellation are medical. My wife Sheila Redfearn who is 76 has developed a serious foot problem as verified by the attached Doctor's letter.
I realise your policy as regards cancellation penalties but hope you can consider a refund in view of the genuine and unplanned nature of this case.

I look forward to your response, yours faithfully, Michael Redfearn (Revd)