WIZZ Air review: Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026

Dear Sir/Madam,

Flight date: 2024-03-04 Flight number: W68025

Flight date: 2024-03-13 Flight number: W68026

I am Antanas Jasiūnas writing this letter to express my deep dissatisfaction with the inconvenience, stress, and unfair financial charges encountered during our journeys with your airline. The experiences of myself, my family, and our friend Sigita Grunduliene are unacceptable and warrant thorough investigation and appropriate actions.

Departing from Vilnius airport, I was charged a 55 EUR fee for my registered luggage, which I was informed at check-in could be carried as hand luggage due to its small dimensions and weight. Despite having prepaid for checked luggage, airport staff suggested carrying it as hand luggage, explaining that its small size allowed this. However, upon attempting to board the plane, Wizz Air representatives determined that my luggage exceeded the permissible dimensions by a few centimeters and applied an additional 55 EUR charge.

This additional charge was both surprising and unfair, especially considering that I had followed the airport staff's recommendations and had already paid for checked luggage. I also emphasize that the situation was highly stressful, and I was required to pay the fee without sufficient time to consider alternative actions as the gates were closing.

The second case relates to my return journey from Eindhoven (Flight date: 2024-03-13, Flight number: W68026). Due to circumstances beyond my control, including a significant traffic jam caused by a gas leak in Eindhoven that led to part of the city being closed, my family and I were forced to disembark from the bus and hire a taxi to make our flight on time. Rushing through, overheated and exhausted, stressing whether we'd even make our flight, we ran past masses of people at the checkpoint. Despite our efforts and clear evidence why we could not check our luggage in on time, I was again issued a 50 EUR charge for hand luggage, which was previously considered acceptable to carry. A similar charge was also applied to my parents' friend, Sigita Grunduliene, even though the luggage met all standards on the outward flight. This mockery of people, inducing such stress, is unacceptable. She paid for both of us with her card as I had no cash left.

Furthermore, I am very disappointed with your online check-in system, which differs from other airlines, such as Ryanair, where check-in can be done up to a month in advance. Despite paying 17.99 EUR for automatic check-in with Wizz Air, this service did not work, and I was forced to complete check-in at the last minute via my mobile phone, causing additional stress and inconvenience.

These three incidents not only caused significant financial and emotional stress for me and my family but also highlighted deficiencies in your company's customer service. Compared to other airlines like Ryanair, with which we also flew and encountered no problems with the same luggage, your company's policies and their application seem highly inconsistent and unfair.

I demand that the improperly issued charges for luggage and the unjustified fee for automatic check-in, totaling 173 EUR, be refunded to me and Sigita Grunduliene. Additionally, I request that our experienced emotional discomfort be duly considered and actions be taken to prevent similar situations in the future.

Enclosed are the necessary documents, including bank statements for the paid luggage fees, photos of the traffic jam in Eindhoven, notification of the gas explosion, and flight tickets.

With all due respect,

Antanas Jasiūnas

Sigita Grundulienė

Vida Jasiūniene

Lithuania, Klaipėda

Tel. +[protected]

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