Winn-Dixie review: Service

Your whole lot in the pharmacy are rude, unprofessional and have no empathy for customers. I call 2-3 days in advance for my medicine which consist of vimpat for seizures, gabapention for erosion in hands and norco 10-325 for my back arms neck and ect.

I was to pu my vimpat a refil, I called it in and they told me it would be ready at 6, roho call. I tried to then call pharmacy to get my norco which I was to pu on 5/24/23. No one answered period in daytime when they were to be there. Called again no answer. Then on the 24 someone answered could not find me in the system. We have been with you for years. Told me not to believe robo refil it messes up and that I could call back after 7 pm. They had one pharmacist on duty and that they might be able to tell me something then.

I am 79 do not drive need my seizure medicine for sure. No one cares.

My. Grandson finally took off work to physically go up there and find out what was happening. They found my vimpat but said they did not have but a partial of my norco that I would loose the rest they would not transfer my prescription. Call the doctor and have then rewrite and send to another Winn Dixie. They do not care. Actually not trained at all. Kind of embarrassed for them. This caused us a lot of time, energy, getting upset, my husband had heart surgery which did not help on him he cannot drive but oh…I forgot no one cares.

There were 12 people in line when my grandson went into store and he said all of them had been put aside waiting for results. Mad mad, mad. Just fyi

People who are sick realize that everyone is short of help, but if you are going to run a pharmacy that is dangerous to not have people to take on the amount of business you get. Our lives are in their hands. I check my medicine very closely I hope everyone else does too.