wigsis.co.uk / wigsis.uk — e-purchase substantially not as described
I purchased a wig from this company on 20th Oct 2016.
Item described as:
Beautiful Auburn Curly Short Glueless Lace Wigs
SKU: KW01017 Qty 1
Order Number: TB161020C3806
I received the product as predicted, the colour and fit are fine, but the style leaves a lot to be desired, as it is nothing like the photograph shown on their site, which was extremely stylish, showing tapered, feathered back, curly and raised on top and feathered at the sides!
The wig that arrived, is nothing like it, it's too short at the back and not tapered or feather cut and it is flat on the top, with no height, probably as the hair on top seems to be too long and it is definitely not curly!
I am most disappointed and wanted to let you know!
I have tried various methods of contacting them to complain, including two provided emails:-
wigsis.co.uk and wigsis.uk (they advised they had changed to the latter one).
Despite using both of these email addresses more than once since Oct, , both sites returns a Mail Delivery Subsystem Failure.
And also a number of links they provided in their emails:
'You can check the status of your order by logging into your account' (as a hyperlink) - This site can’t be reached, www.wigsis.uk’s server DNS address could not be found.
http://www.wigsis.co.uk/ this takes me to a generic site called Wigsis.co.uk, which provides link to many other wig sellers.
http://www.wigsis.co.uk/beautiful-auburn-curly-short-glueless-lace-wigs-skukw01017.html - an html hyperlink, which again takes me to the generic site instead of the picture of the wig.
Despite all of my precautions, I think I have been scammed for £124.00, so be warned!
My only redress now will be that I paid the invoice through my PayPal account and it remains to be seen if their protection with refund will be accepted.