very poor quality and did not match the description listed
Ordered a wig from the company, it was of very poor quality and did not match the description listed, its listed as a 16" nut measured only 13.5 at most. Was bought for a family member suffering with cancer, she passed away before the wig arrived. Have even explained this to the company and they are still refusing to send our money back. Wig is in a resalable condition and has not been worn or opened. Disgusting service and they have been extremely unsympathetic at what is a very difficult time! DO NOT ORDER FORM THEM THEY ARE AWFUL!
scam, ripoff, lies
Horrible Horrible Horrible... Ordered from them same color of wig I have ordered from other companies, however when it arrived was nothing like the others color. So much orange in it, I could/will never wear. Looks incredibly fake. I contacted them immediately and after 3-4 emails back and forth and sending pictures that they requested, showing tags still on product and in exact condition as they had sent, I realized I was never going to get my money back or even offer for exchange. They said the wig was "custom" made for me and they could not resell it, even tho they advertise on their website the merchandise can be returned for refund. I did not realize the product came from CHINA until it was delivered, which was probably my fault for not doing my research. DO NOT use this company, their products are more expensive than others, but their quality and customer service stinks. Horrible Horrible Horrible. Worst ever online experience I have ever had.
bad wig and service
I purchase a wig for $308. My order number was TA160319C8682. The wig that I received looked nothing like what I ordered. The website had a picture of what the wig cap would look like and it looked nothing like that. There were other details such as baby hair and how the strands were sewn that were not as indicated in the advertisement. I have alopecia and was not buying a wig for fun but for everyday wear. I contacted customer service asking for half of my money back. I started talking with someone name Eve who offered me $10, then $20, $30, $40, $50, $60. Then someone named Jan offered me $80, with a refund "right away". After the exchange of 10 or more emails and based on Jan saying this was the final offer, I accepted the $80. I did get the money quickly but I am still at a major loss. I took the wig to a professional and was told it would cost $840 to get it to a "wearable" condition. I have not gotten it repaired. This was the worst experience that I have ever had with online shopping. I am going to take every opportunity to make sure that no one else experiences what I did with Wigsis.
never deliver my wigs!
Wigsis is horrible company, they misrepresent who they are and what they sell. Do nor order anything from this fraudulent website! Their website looks very professional and you might think they are trustworthy, but they are not! This is just another Chinese scam company and they will steal your money! These clowns took my money and never delivered anything! Order was placed three months ago, and every time I contact them they say that my wigs were shipped! Liars! If they were shipped then why it is taking so long? I asked them to cancel my order many times, but they refused and told they don't do refunds!
chinese scam company!
Wigsis is just another web scam, don't order anything from this website! Their website looks very professional, but remember that WigSis is not a reputable company. They say that they are located in USA, but these guys are from China! I have ordered two wigs and they were absolutely terrible, so I decided to return them. I immediately contacted their customer service and they told that no returns are possible. They are a bad company and they will definitely scam you. Stay away!
You are correct. They did not send what I ordered an insisted I keep it. I had my bank do a dispute to get my money back. These people are horrible. Wig look like doll baby hair. And not even close to what I paid 87.00 for. I wish I read the reviews first. Please don't waste your money or your time. Consider yourself warned.
hideous!
I have ordered a wig from WigSis and the one I received looked nothing like pictures and was a total disaster! I tried to contact their customer service and sent them tons of emails asking for a return shipping address and each time they replied with stupid computer generated emails. Then they finally replied and said they don't do refunds and offered me $10 as an excuse! When I have checked the reviews I was shocked! This whole website is just a huge scam to steal your money! It is very difficult to get a refund or communicate with their customer support! Don't order anything from this place!
Also ordered wigs and was completely disappointed. The wigs looked nothing like the picures or the color. Poor quality and no style at all. Contacted them 1 day after receipt, they replied that they needed pictures, which is absolutely redidiculous. So much for the 100% guarantee. Wish i had researched this co before ordering. A very expensibve lesson.
I don't believe you. I think you are a part of their scam. wigsis will stoop yo anything trick customers.
"Your company is completely amazing! Wigsis is great with follow-up and you are so prompt and can't say anything but great things about your business!
It's been a long time since people have said that I am pretty. I am 60 years old and look like I did when I was 40. I get nothing but compliments on my hair. This has been a life-changing experience for me and I am truly greatful for everything you all provide. Thanks a bunch wigsis!"
This bogus review is lifted from uwigs.co.uk, which is almost identical to WigSis.
Bought two of these wigs in color 7A some months ago. Have been out and about in all weathers without any problem. Each been washed & conditioned once or twice a week and still look as good as new. The wig is quite full so maybe too much of a change for people whose own hair, or previous wigs, have been closer lying. For myself, I had the fringe trimmed back above the eyes and found the fullness less of an issue after the first couple of washes.
Wigsis is a scam. never order a wig from them. order from tlc or headcovers. I ordered a wig on 7/24/17 and as of 8/31/17 I have received nothing despite trying to follow up with a tracking number and feedback. I get these stupid generated emails also. the last one was on 8/24/17 that said it was shipped that day by courier. they must be traveling in a covered wagon because that was 6 days ago. I don't think they actually have any wigs. they prey on the vulnerable (chemo, cancer, alopecia, etc.) and I wish them out of business! I wish I had found this complaint board before I ordered. they ripped me off for $107.00, which I will never get back.
All that has been posted here has happened to me and is correct. I tried to cancel an order the same day, which is guaranteed up to 48 hours of ordering. after the 48 hrs. had passed, I was sent a notice that it was too late to do so. when I called to complain, no one answered phones. it is truly horrible and definitely not as pictured, hair looks like it belongs on a cheap doll. this company needs to be shut down!
I received my order today and am very disappointed with your product. I gave an opportunity of trust and you let me down. Your wig is very cheaply made and very thin. I can see right through it. I don't even know how this thing would ever stay on someones head. There are no clips or combs attached to it. I would really like to obtain a full refund, but I know this company will do anything to steal money from people. This is not a quality product and I feel that I was criminally taken advantage of.
Yes, I was scammed, too. I wish I had seen these posts before I purchased a wig. the thing is, just a few hours after I cancelled it, they replied via email that it was already "being processed". it says on their website they will cancel order if done within 48 hrs., which of course I did.
I think if enough people complained to the bbb, they could stop them from at least selling to us under the guise they work here. from here i'm on my way to bbb and I hope you all follow.
I also am a victim of this scam. the wig I ordered looks nothing at all like the picture, color style nothing. and you are right they will not refund my money or allow a return. they false advertise everything on their site including their retrn policy, they tell me the pictures are professionally styled so when I received my wig it wont look like that. also I ordered a light brown with highlights, I received a red with no highlights. they told me basically the same thing, colors vary that's bs. I paid a lot of money for this wig, I hate it it is hideous and now I am stuck with it. never ever again will I order from these people. I wished I would have seen these reviews before I ordered. I will tell every person I know about this crappy site. I wonder how much money they make scamming people like this. this sucks!
Non comprate assolutamente sul sito wigsis... non rispettano tempi... e più di un mese che sto aspettando la parrucca per mia madre... e ancora nessuna notizia... mi liquidano dandomi un numero di inseguimento per il corriere ed e inesistente! sono diperatata! wigsis è una truffa bella e buona!
the wig arrived one month later, but the quality was awful
I wouldn't recommend the company www.wigsis.com, because this company has awful customer services. I have ordered the wig and didn't get the confirmation email. I tried to find the seller, but he avoided me. I finally decided to wait and after a month I got the wig. The quality was the worst and I couldn't even call it the wig. Guys, it doesn't worth to buy...
Read full complaint and 21 commentsAbout WigSis
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WigSis Contacts
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WigSis phone numbersClick up if you have successfully reached WigSis by calling +86 173 5412 5695 phone number 8 8 users reported that they have successfully reached WigSis by calling +86 173 5412 5695 phone number Click down if you have unsuccessfully reached WigSis by calling +86 173 5412 5695 phone number 30 30 users reported that they have UNsuccessfully reached WigSis by calling +86 173 5412 5695 phone numberClick up if you have successfully reached WigSis by calling +86 189 5656 0706 phone number 13 13 users reported that they have successfully reached WigSis by calling +86 189 5656 0706 phone number Click down if you have unsuccessfully reached WigSis by calling +86 189 5656 0706 phone number 4 4 users reported that they have UNsuccessfully reached WigSis by calling +86 189 5656 0706 phone number
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WigSis emailssupport@wigsis.com100%Confidence score: 100%Supportservice@wigservice.com100%Confidence score: 100%
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WigSis address2nd Floor, No. 75 Yuandi Road, Nada Town, China
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WigSis social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 03, 2026
I had a very bad experience with a wig I bought from this scam company WIGSIS, who have refused to give me their address so I could return the wig. It doesn't suit me as it is much too thick and big altogether. Even with the tightening band within the wig it is still unwearable, being so large...and is much too dark. The colour in the chart shows a small example but in realilty it is s lot darker.
I paid £79.00 and they will never refund my money as they say they cannot sell the wig to anyone else! That's ridiculous...I buy wigs from Paula Young who are very good and they always accept a wig to be returned and refund my money. I will continue to buy from them from now on and give WIGSIS a miss.
They should be reported for the scam company they are!