Whirlpool
Reviews and Complaints

This complain is regarding unserviceability of my M/W Oven. I have purchased Magic cook 30C on 09 Oct 11. Till 08 Oct 12 I have lodged four complained regarding switching off my oven in short period i.e below 10 minutes if was used on 100%. The transistron of the oven was changed on first complain and it was advised by servicing technician to use over on 50-80% power. Even using the oven as per instruction the oven started switching off in below 10 min when it was used on 50-80% power. On persistence of problem, fourth complain was lodged on 07 Oct 12 and the oven was collected by servicing technician on 11 Oct 12. After servicing the oven was returned to me after completion of one month i.e. on 11 Nov 12. On checking it was found that the problem of switching off of oven in less than 10 min when it is run on 100% is still persist and the justification given by technician is, not to use the oven in 100% power. Kindly clear me why the oven can not work now in 100% power when the same was working when it was new and if this was the case then why the uses and time limit for 100% power was not mentioned in user mannual. Kindly accord priority as I am a regular user of whirlpool appliances and this problem has changed my view regarding after sale services provided by whirlpool.

Ravi Shukla
Mob: [protected]
[protected]

email: [protected]@gmail.com

In April 2011 I bought 2 Whirlpool semi pro washers model (3LCHW9100WQ) and 1 dryer model (3LCED9100WQ) from the company “Bijeli svijet” and opened the first self service laundry in Pula, Croatia.

Since the beginning I had problems with the gum (black), after the washing cyclus you could see black lines on the linen. Whirlpool Croatia denied that the gum can be the cause. After two months they gave me new gums because they finally admitted that there is a problem, but the problem still exists.

After 5 months of work first malfunctions on the washers started. The biggest problem is that it took and still takes them up to a few months to repair them or to get the replacement part and this problems I have ever since. In January 2012 I called the service in Pula to order some new replacement parts, but they never came. Also in may after the warranty expired I had a problem with the electronics, but the part did not came till today.

The warranty was not extended, even it took more than 1 month to repair the machines.

Whirlpool Croatia promised me to give me an answer in august, but they never did. I also tried to call them for the last two months, but without any result.

In global if I take that I have this washers and dryer for about 18 months, the washers where out of function for more than 6 and the dryer for 4 months.

Whirlpool support and quality does not exist at all in Croatia.

"F35" / "Suds" code 14 months after we purchased washer. Hose / air trap is clear and the hose from the analog pressure switch is connected properly. The appliance tech we had come out to look at the washer determined that the analog pressure switch was defective. He told us that this is a common problem with this washing machine. Whirlpool supervisor Michael (female) stated that they could send tech out - and charge us for the call - to diagnose problem. She refused to transfer me to someone who could help and couldn't comprehend that the "it's out of warranty" excuse isn't a proper defense for a product defect. There are MANY posts about Analog Pressure Switch problems with this washing machine.

The posts about Whirlpool's poor customer service are absolutely accurate. They are horrible - good luck in getting them to work with you. We read the reviews for the Whirlpool Duet Steam washing machine before purchasing one and we disregarded the bad ones as disgruntled customers. PLEASE DO NOT MAKE THE SAME MISTAKE WE MADE. After my conversation with their customer service dept today, I will NEVER buy another Whirlpool product again. Defective parts happen. Refusing to fix a known problem is unacceptable.

I purchased a whirlpool washer 19 months ago. The tub basket is rusting. I called whirlpool and they stated there is nothing we can do. I called the store that I purchased the washer and was told their hands were tied. I called whirlpool again and they said in other words have a nice day. I contacted the dealer again and they sent out their repair person he stated he had never seen a tub rust in that amount of time. I am a single senoir citizen and do not wash a lot of clothes. I never leave water sitting in the tub. THe repairman from the dealer said he would contact whirlpool. I did not hear anything so I called the next day he said he had e-mailed whirlpool. In a day it will be a week and I still have not heard anything. This is a sad things that a tub would rust in this amount of time and the repairman even said that he had never seen a tub rust this soon. I feel that the tub was defective when I purchase it 19 months ago and the dealor or whirlpool will not do anything and I paid around $500 for this machine I like the machine except for the rust.

Dear Sir,

I had purchased a Whirlpool fully automatic washing machine WM 123-NXT 621P – Frosted Grey (6.2kg) from Bismi Home Appliances, Ernakulam, Cochin on 20th July 2012 vide invoice no: 283643 in the name of Mrs. K. Vijayam.

The machine stopped working on 13/09/2012 and we promptly lodged a complaint at their Service center at Cochin the same day – Complaint No: 11158. On 14th, their engineer came down and inspected the machine and told us that the board is at fault and needs to be replaced. He told us that he will bring the part the next day. I regret to inform that till date, no one has come to rectify the machine.

When I call the service centre, they keep giving me some excuse or the other saying that the part is in transit or the engineer is out on call. Yesterday, in the morning they told me that the part has come and someone will be sent to install it. When no one turned up, I called them in the evening and they told me that the part has not been received yet. Today, they told me that since this is a new machine, only the whirlpool engineer is supposed to look into the issue and he has to come from Chennai.

To make a long story short, I would like to tell you that my machine remains unattended for the last 8 days and I still do not know when the engineer is going to come. I have piles of dirty linen which needs washing. The least those guys could have done was to give me a standby till this was sorted out.

Since my machine is only 2 months old, and for all the hardship they have caused me, ideally they must either replace my machine or give me a full refund. Otherwise, I shall definitely explore other options to get a just remedy.

To be quite honest, I am amazed at the way the service center behaves on the phone. Nobody wants to take any responsibility and they keep transferring the line to one another. Being in the service industry myself, I can understand how irritating this feels. I cannot believe that a company of Whirlpool's stature treats its customers thus.

“Where ignorance is bliss, even God cannot help.”

Sincerely,
Balachander Gopinath
Cell : + [protected]

I lodged a complaint on 03-09-2012 for my refrigerator under KLO912001235. After receiving an estimate I informed the service centre Speed Service and they collected the appliance on 04-09-2012 for repairing. When after 5 days, I inquired about the position of the fridge, I was informed that work could not be done due to meeting and rains etc. After my ultimatum I was informed today by some MR. ARNAV that fridge was ready and I should collect it after paying the dues and inspecting. I said when yoh have cahrged incidental charges why you will not deliver at home, he simply told this was the rule. I was very much shocked with the rude behavior of the person, Mr. Arnav. Moreover I also told him that how I could check the appliance within 10 minutes and moreover the company will be giving some warranty after repairing. Mr. Arnav simply told me this is the rule. I was informed a day earlier by the company that the appliance will be delivered at my residence after repairing. But next day such a behavior by the company staff is not expected. I have been purchasing Whirlpool appliances since long but faced this type of rude behavior for the first time. I have also informed them that I shall be leaving for Mumbai tonight and if the fridge is not delivered, Ishall not be liable to pay any godown rent or other charges. I would request you to look into the matter. Praveen Shanker Yagnik Mob +[protected]

Just 2 years ago, we purchased a Whirlpool upright freezer. A few months ago, we realized that there was a huge gap at the top of the door, and that the freezer was leaking air and the food inside was defrosted. We called in an appliance repair man (almost $100) who was unable to repair it, and a brand new door gasket ($171!) failed to make it seal. Now it appears that the inside of the door is totally warped, and won’t seal regardless of installing a new gasket. In other words, it appears to be unfixable.

I contacted Whirlpool through their website and asked that they send a rep out to take a look at the freezer. Instead, we got a phone call from a “customer service representative” who read off a script that they’re sorry they can’t help me but “we encourage our buyers to purchase the [overpriced] extended warranty.”

There is absolutely no reason why a 2-year-old freezer should be defective to the point of being unusable. This is the last Whirlpool product we’ll ever buy, and given their attitude, I would encourage others not to buy their products either!

Dear Service provider,

Reminder - I

Complain No. AH0812006331

Regards,

Jatin

[protected]

----- Forwarded Message -----
From: jatin patel
To: "[protected]@whirlpool.com"
Sent: Tuesday, August 21, 2012 9:54 AM
Subject: Good Service, 10 days my complaint not solve for washing machine 360

Dear Valuable service provider,

My self jatin patel from baroda, registered complain on 11th Aug for my Washing machine 360. Still not solved.When we asked about details than told waiting for material. If we need any materials from any country need only 4 days. why delay. I need answer from you.

My registered mobile no is [protected].

I am waiting for your valuable reply.

Jatin

[protected]

Whirlpool service is the top most worst service we have ever seen. we bought 2 units wpl-11149- pura fresh dlx whirlpool r. o water purifier on [protected]. and on 29-04-2012 we replaced the candles on suggestion of the service engineer, which is not at all needed. we spent around 5000 rupees for candles and still its not working... and within 1 week of time d same problem was repeating. we again then enquired, he said now the problem was with the booster. and now this booster costs around 2000 rupees!
Now the situation is overhead, we complained several times but found no response. these people are not even receiving our call...!
So we have to conclude that even companies like whirlpool are "fake"
We compalined at the hyderabad customer service centre & we need help as early as possible.
We hope at least this time we get satisfied with your service.
With regards : s. k. d sarkar
Customer id no: hd0409005101.
Complain no: hd-[protected]

The machine was purchase early in 2012. I understand that the machine is supposed to conserve water - but you can't wash a 6 inch stack of clothes in 1 or 2 inches of water. The machine just beats the clothes to death. The machine has a big tub - but with such a small amount of water it doesn't even rotate the clothes so that they are all submerged in the water. Whirlpool claims that the machine is operating properly and will not disclose how much water should be in the tub.

I bought a whirlpool washer from Lowes 1 1/2 years ago and paid for the Lowe's Advantage Extended Warranty. The computer in the washer has already gone out and I am being told the part is backordered with no estimate if they will even provide the part any longer. It has already been a month and Lowes position is that if the part becomes available they will fix it, if not oh well, too bad. Their warranties are worthless!

whirlpool refrigerator model 310 maxi fusion. purchased from m/s rathna stores (firm), siva complex, 91, pondy bazaar, t nagar, chennai on 13.11.11. model no: 10846. serial no: INC113815769. fridge door is not closing properly / intact. there is leakage of chillness. we have complained a number of times over phone through your complaint registration system of your customer care division. the complaint is yet to be attended.

Dear Sir,
We have a whirlpool 1.5 ton split Ac, which we are facing problem since a long time. Last month on 16.05.2012 we had lodged a complaint for less cooling. Your service engineer visited us the same day and cleaned the Ac and said that everything is OK. We had to pay Rs.395/- as service charge. But from that very day there was a hooting sound continuously from inside immediately after the ac was being turned on. Again your service person came and said that the bush has to be changed. After three days he came and changed the bush and we had to pay Rs.210/-. Bur then another rustling sound developed. Again another serviceman came and said that while replacing the new bush the rod was not set properly.He set the rod properly and the sound stopped. But now a new problem has started...if we switch on the Ac. even with the temp. set at 26, within 10-15 mins ice is being formed on the grill and there is no cooling. Please send someone who is technically strong and solve these continuous problems. Hope you take proper action to solve the problem.
Thanking you,
with Regard
SANDIP SAHOO
43/1, EKAMRA MARG, UNIT-6, BHUBANESWAR-1.
mobile- [protected].
mail id - [protected]@gmail.com, [protected]@yahoo.com

We bought a Maytag washer/dryer from the Brick. This was supposedly the top of the line coming from Maytag. The washer became faulty just after a year - thus the manufacturer's warranty was over. Lucky we had bought a 5-yrs extended warranty from the Brick. We called them up and for two days we a service call was made...or was it? The rep I spoke to (from a third party company) did not complete the order and I had to call back when the appointment time for the tech had elapsed. So we bit the bullet and called to place another service call. The tech came in the after a couple of days. He assessed the unit and told us that the Brick will get back to us shortly. Over a week went by and we got no call from them. I called back and they told me the tech was dispatched by Whirlpool and they haven't received his report yet. In effect we have paid for the extended warranty and here we are jumping through hoops just to get our money's worth. In the meantime I, the customer must suffer through this with a defective washer. This is the last time we get anything from the store and I will discourage anyone from buying from there. Do not make the mistake of giving them your hard earned money.

On date 30/5/2012 a complaint was lodged with Sapna Marketing Jabalpur, regarding not cooling of ac. Mechanic Mr Vivek attended and said that there is a voltage problem from mpseb. A complaint was lodged with mpseb on same date and mpseb officials attended the complaint and reported that there is no fault from there side. This A.C. was purchased on 15/3/2010 under cash memo number 6774 from Kedia Furniture Jabalpur. The installation was done on 16/3/2010 by the showrooms mechanic. On date 23/3/2010 a stabilizer was also installed. Due to excess load a three phase connection was also done. The unit was working smoothly till the date of complaint on and from 30/5/2012 the unit is not cooling and is blowing hot air causing lot of inconvenience. Please get it attended by your executive/engineer at an early date so that the complainer dose not have to knock the door of the Consumer Forum.
complaint by Mr Joy Mullick
Contact Number- [protected]/ [protected]

I purchased 2T Whirlpool Chrome Split AC on June, 14, 2011.
It stopped cooling on May 7, 2012. it
In response to my SR No. PT [protected] dated May 9, 2012 their engineers refilled gas on May 15, 2012. The AC worked for barely 2 hours and stopped cooling.
When I reported this, I was asked to give a fresh complaint. I made another SR on May 16, 2012 vide No. PT [protected]. Their engineers repaired it on May 21. It failed again.
Their engineer turned up on June 24 and refilled the gas again. It failed to cool once again. I was told the AC will have to be taken to workshop for major repairs.
When I asked for a replacement I was told 2T AC was not available. I agreed to take 1.5T as I was without AC at peak summer and did not want to wait further.
One week gone already. They must be waiting for winter!

On 8/29/09, I purchased a new Whirlpool Cabrio (model: WTW6800WL)for $1100. This was highly rated by the top consumer website. Supposedly, this was the top of the line, high end Whirlpool. Six months later (Feb 2010) this machine broke down. Machine was still under warranty so Whirlpool fixed for free. One year and three months (May 2011) after repair, machine stopped working again. Of course, it's no longer under warranty. Whirlpool dispatched a repairman. Repairman said it would cost $629 to fix! The major component, an electro magnetic part that runs the agitator/tub, went out. This is not a 'small' insignificant part. I will not pay to have this repaired and will never buy a Whirlpool again. I called the company and felt like I was getting the run around. I emailed company without response. I am so upset about spending $1100 for an obvious lemon. Whirlpool should be ashamed to themselves but, of course, they could care less. DO NOT GET SCREWED. DO NOT EVER BUY A WHIRLPOOL APPLIANCE.

To,
The Manager,
Whirlpool.

sir,
I beg to state that our refrigirator that we purchased on 2.05.08.sr no.INA [protected].Is not working properly since the time of purchase.on sevral repairs also it shows one or the other problems .we are really facing a lot of inconvenience due to the unsatisfactory service of bareilly whirlpool service center .There is no positive response for our complaints.
I hope you will do something regarding our problem and do whatever possible asap.
I shall b very gratefull to you if u could replace the refrigirator.
Thanking you,
saakshi sahni.

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