Whirlpool
reviews and complaints

This gas range was purchased in Nov 2016, In Dec of 2017, I received a call from renter to say oven would not heat beyond 100 degrees. Warranty is 12 months, ironically. I went and pushed buttons turned burners on an off and it started to heat higher, later that night another call that it was doing the same, not heating hotter than 100 degrees also when I came to look at it I discovered a knob had already broken off and this exact knob also broke off at another rental that I do Airbnb at, strange, a $13.00-20.00 replacement cost. The most shocking was when I pulled stove out to discover the new kitchen flooring had been melting which is the smell the renter said she was smelled!

We purchased this Whirlpool refrigerator (black color) from Lowes. The push button control panel black plastic membrain (Whirlpool p/n # WPW10397957) for the dispensing of ice (select types of) and the dispensing of water has broken through its plastic membrain. We are a two person family that alternates 6 month living between two different residents. The actual use of this membrain key pad is very limited. IThe membrain seems to have air hardened over time becoming brittle. Thus cracking. The water / ice dispensor single paddle design and membrain keypad selector appears to be a very, very weak design over the dual paddle design. With the present deign the membrain must be engaged a minimum of twice to get water and ice. Where as on the two paddle design each paddle is activated separately with a keypad selection seldom needed. Thus minimal wear / stress on weak membrain design. Plus the fact that both Whirlpool refrigerators I own seem to alway spew ice all over the floor as opposed to in the glass. I have already replaced the ice dispensor in this refrigerator due to the motor fault. Now I am looking at about a $250 part cost for the black membrain p/n WPW10397957. I have purchsae Whirlpool products for years, but am not happy with the now manufacted quality nor design. What do you recommend?
Sam Gray
3036 Camden Ave
Horseheads, NY 14845
[protected]
[protected]@gmail.com

I have complained about leakage of my washing machine on 10/5/2019. The call centre executive said that my complaint is registrered and technician will call me before the end of 24 hours, however even after 24 hours expired i have not received any call from your technical guy so i called again on 11/5/2019 the call centre executive whose name was Komal said the technician to whome my complaint was allocated he declined the request by saying that the area doesn't fall under his perview. When i told him to escalate the call to his senior he said his senior is busy right now and he is unable to talk to me.

We purchased this refrigerator and had it installed in the summer of 2016. We paid over $2, 100 for it. It recently stopped making ice and we have been told that the compressor needs to be replaced and the cost will be $1, 100. Whirpool has acknowledged but despite providing all the information, has refused to provide any financial assistance. They are refusing to stand behind their product and we installed nothing but Whirlpool products when we redid our kitchen. This is very disappointing. We would expect them to provide the replacement parts for free.

o whom it may concern:

I want to report a compliant about the terrible services from Whirlpool México, please your urgent help since I bought a Whirlpool Washing Machine and the reputation of your brand is impacted.

I bought a Whirlpool Washing Machine serial number #M83806629 model 7MWGT4027HW0 / 7MWGT4027HW on October 2018, It had a failure in the firs week, and at this time my machine does not work, I had 4 issues reported the last one the machine had an explosion and there was fired into my apartment (this is the order internally D1060620885 ), due the terrible services from Edna y Olvera ([protected]@whirlpool.com) and many Mexican people, I had to report to the Mexican laws.

I am asking them to have my money back since this equipment represent a big risk for me, for my family, and they do not answer me, please I need your help since I bought it by your brand reputation but this problem is very important to solve, if not, I am going to star to share my case or situation in social networks, newspapers, tv programs, to prevent other people to buy Whirlpool because it will be dangerous for Mexican people,

Thanks in advance and I hope you can help me, because Whirlpool Mexico not.

BAD CUSTOMER SERVICES FROM WHIRLPOOL, PEOPLE TRY TO NOT BUY WHIRLPOOL.

Regards,

Oscar Becerril

I called to schedule service on my range, which has a 5 year electrical warranty. I heard a "pop" while I was cooking, and when I went to turn the range off I received a shock. I scheduled my call through Whirlpool, and they sent Fields Appliance Service out on 5/2/2019 .

Here is the email for the appointment confirmation.

Fw: Service Appointment with Fields Appliance Service
BS


Bill Schlenker
Mon 5/6/2019 3:40 PM
You

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "Marie Dawkins"
To: "[protected]@yahoo.com"
Sent: Wed, May 1, 2019 at 1:51 PM
Subject: Service Appointment with Fields Appliance Service
Dear Sir or Madam:

This email is to remind you of your appointment for Tomorrow, Thursday the 2nd -- and to request your confirmation.

Absent confirmation, we may have difficulty holding this appointment open (it's tough to send a tech to your home without knowing for sure you'll be there).

You may make the confirmation by replying to this email (please just include a note saying you WILL be there), or by calling us at [protected].

So that you know, your appointment is presently configured as 6th on the roster for technician Ollie Bennett OB

We estimate Ollie will arrive within the following time frame:

between 12:00 NOON and 3:00 PM

Ollie is expecting to work on the following:

Job # 574161 KITCHENAID RANGE
SCHLENKER, WILLIAM
398 HAVERLAKE CIR [73*150]
APOPKA, FL 32712
[protected]-4200

Whirlpool covered the service call, but my complaint is with the servicer who is not taking care of my issue. They did come and repair the range, but charged me for the part (which I feel should have been covered under the electrical warranty since I consider a switch an electrical part) at an exhorbitant price. The part # WPW10296657 cost over $250 dollars with tax. The receipt was supposed to be emailed to my husbands email, but was not sent. I do have where the payment came out of our checking account (see below).

CARD TRANSACTION : Fields Appliance Servi, [protected], FL FROM CARD#: XXXXXXXXXXXX4259
-$257.15

I have found the part online for as low as $140, and no higher than $195. Whirlpool needs to promote servicers that don't steal from their customers. I spoke with Melissa at Fields Appliance, and she relayed a message from the Manager, Don Morris, that they pay over $200 for the part, then mark in up 20%. I don't believe that, and even if I did, it is bad business. If they can get the parts cheaper, why would you not do that, it's ridiculous. I am not an idiot, and don't appreciate being treated like one. I have all Kitchenaid and Whirlpool appliances in my home, and I will never buy another if this is the type of servicer you choose to take care of your customers. I am very disappointed with the way the call was handled when I called Whirlpoll to report it. Even though I was provided with the servicers number, they were sent on your behalf, and I was brushed off by the person on the phone at Whirlpool.

I would like a response how this will be handled. My email address is [protected]@hotmail.com.

Elise Schlenker

I have a Whirlpool fridge that is less than 2 years old. it does not have a water filter.
It makes the most foul tasting ice cubes imaginable. I have tried to talk with someone on how to clean it and start over but I just get the run around. I need to talk with a tec. person on how to open the ice maker and clean it.
I am so dissappointed in this unit, which I consider new. to have it fail in such a short time is ridicules . my last refridgerator was 18 years old and never had a hitch, we are using the same water set up as with this one. Our water is pure and sweet so that is NOT the problem.
this is model DRB322DMBM00. I need this fixed without it costing me anything.
I would appreciate any help you can give.
Thanks in advance
Sharon A Fowler

A complete nightmare. Bought the machine new in October 2018. Machine will not do anything but fill with water. Under warranty and Best Buy won't fix it due to Whirlpool policy of controlling their own warranty work. Thereby they they have a single contract for work in the DFW area. Horrible management process that is not customer friendly. I first called on Sunday, nobody answered... closed of course. Crappy service. Contracted warranty service company (Genco), doesn't work on Saturday and apparently doesn't have enough techs to handle the business. Appointments are 3 days out with 3 hour windows. So basically Whirlpools idea of a Customer Service Experience is, we don't not back our product unless you totally rearrange your life... then we can service the product that has less that 30 washes on it and still fails.

I had complained for my whirpool refrigerator for the sound we experience in it while switching on or off other electrical appliances on 27th January.On next day your man santosh from service centre arrived and told me that its some part was not working and I'll get it by tomorrow, i keep waiting and waiting then on 19th feb i again logged a complain then he came with the part and replace the defective part .I had paid Rs.3720 at that time when your agent arrives to replace that part from our fridge. But very next day same problem arises, then the man from your service centre came and replace that part from the existing part and said we'll soon get it replaced from new one in few days.Then i waited for about 10-12 days and call back the service centre the person whom i talked was VISHAL JAIN and he told me to send the complaint msg I received on his contact no. 9549095018, he keeps saying we're searching for your product parts and get it replaced by soon. .Even they are not updating me regarding my complain.Then i keep on calling him From march to today's date itself he took my money and my problem was not resolved and he also have no time to talk to your customer as whenever i call him he keeps on saying I'm busy here I'm busy there i have proof regarding this. I m really surprised that what kind of service you are providing to your customer. kindly tell me that is it my fault that I m using your product. kindly tell your all consumers that why should we are using your product in comparison to others while they are providing better service in comparison to you. lastly what is your target - only selling your products or better customer satisfaction and if u don't have any parts regarding this product then u should told us at the time we had purchased it we shouldn't buy it and this means you don't provide service on Old products.
My contact no.-[protected]

this the fourth time i have had this fridge to be fixed. We bought and installed in august of 2017. Same problem plus Model has been discontinued due to number of engineered / design problems. looking at customer problems / complaints. Lemon law should apply . Will let dealer pick up . Refund 2999.99 or bring a replacement of equal specs. Bought extended warranty THANK GOODNESS

I have complained for my whirpool refrigerator in last week of March for non cooling function. I had paid around RS 6000/- at that time. But very next day same problem arises. I again logged complain on 8th of April and since from that date I have called your customer care thrice and my complain is still existing. Even they are not updating me regards my complain. your senior executive have no time to talk to your customer. I m really surprised that what kind of service you are providing to your customer. kindly tell me that is it my fault that I m using your product. kindly tell your all consumers that why should we used your product in comparison to others while they are providing better service in comparison to you. lastly what is your target - only selling your products or better customer satisfaction.

Water dispenser stop working. Called whirlpool they sent someone to repair the refrigerator. After five minutes being there he said he need it parts to order. Never heard from him again. So I called whirlpool again, they said they did not have the part and they need it to exchange the refrigerator and they would get back with me after they talked to home depot. Surprise, never heard from whirlpool again. Third called, my called was directed to another department was on hold for 5 minutes. Paul the person I talked said he need it to read what he had on my claim. Was on hold again then he hang up. Whirlpool has the worse customer service. Save yourself the headache and don't purchase whirlpool. 30 days later and nothing from whirlpool.

My machine lasted three years. Three! The touchscreen was corroded and replacement with labor cost nearly $500. Opted to buy a new machine. Whirlpool knows about the problems with this component and should offer rebates to customers. Appliance repairman tells me he sees this same problem on many machines. The machine should last longer than three years and be able to hold up to washing hot water loads. This is a design flaw.

I bought 6 KitchenAid appliances on 11/12/18, mailed in a rebate form on 11/20/18 for $800 rebate on 6 appliances, mailed in serial #s on 3/28/19 when I had the appliances installed. I received a postcard today 4/15/19 that said I do not qualify for the rebate as"receipt did no include sufficient quantity of appliances". I called the phone # given and was told I had to submit the serial #s online or call them in to receive the rebate. I spoke with a customer service rep and then the supervisor of rebates (Rene) who told me there is nothing to be done as I should have called or done online. There are 2 places on the form that tell me mail submission is acceptable. There is 1 place that tells me to use online or call only. It is not right that mailing the info in as instructed in 2 different places disqualifies my rebate. Please help. I can send you all the paper work I submitted-receipt, rebate form and post card. the post card has an ID # of [protected] [protected])-MTCH-[protected].

Purchased this washer from Sears in 2017. The water inlet valve began leaking April, 2019. Went on Internet to order a replacement valve. No appliance parts distributors in the United States have this part in stock, as it is on back order from the factory. Called Whirlpool to find out why this part is not readily available to parts suppliers. The response I got was, "Well, it should be available within the next 3 weeks. That's not so long. Sometimes parts can be back ordered for up to 6 months." This is total BS. There is no reason in the world a company as large as Whirlpool should not have replacement parts for their product readily available to their costumes. Never again will I ever purchase a product manufactured by Whirlpool.

We purchased a Whirlpool top load wash machine at Lowe's on December 15th, 2016. Within the first year, the pump broke while under warranty. The neoprene teeth all sheered off in October of 2017. Based on negative review of the machine by the service agent we purchased an extended service contract. Lucky we did, because starting on January 12th of 2019 the machine broke again two times. Once the machine would not spin and the transmission gear case needed replaced. Soon after, the water pump failed a second time...neoprene teeth all sheered off again. We have a one micron filter on the water line coming into the house. My wife and I don't put objects or debris on the wash that would sheer of the pump teeth. The service aent did NOT find any objects in any of the three repairs that would indicate an outside cause for the failures. After the last repaired water pump, the machine did two loads of wash and then acted up again. It would fill with water but would NOT aggitate in the wash cycle. It would spin on the spin cycle, but would not wash on the wash cycle. After three months of a broken machine, we went out and bought a new one...different brand. I dont know if the machine has a design error or was just a lemon from the factory, but it was literally a washing machine from hell.

Whirlpool warranty #[protected]
Candace Swinson
2534 Ciro Ave
Thousand Oaks, Ca 91360
[protected]
Customers ID [protected]

Subject: Warranty Sevice

To whom it may concern:

I am writing this letter to formally document the difficulty and dissatisfaction I am having trying to get my Whirlpool refrigerator serviced under the warranty (#[protected]).

I called at the end of February 2019 to schedule service on my refrigerator for a malfunction of the ice maker. I was told that the warranty was cancelled due to non-payment. I explained that it was, in fact, paid in full over 5 years ago and this was not the first time I had to provide payment proof - the same thing happened on the last service call I made in 2017.

I am including all the documents I have from that point on, which depict the unreasonable amount of time I have had to spend attempting to resolve this matter and schedule repair.

I am requesting that management be made aware of this situation and it be made a priority to promptly resolve this issue, before the necessity of it becoming a legal matter.

I was charged 2 times for 1 order. I have been trying to get my refund back since last thursday, march 7. There is no one that is helping me. This is disgusting service. I want my money back...I will escalate this to fraud prevention services.

You need to contact me with a reply back [protected]. I want my refund back...I did not get the product and you charged me for it. This is fraud.

The customer service that processed the transaction in my account if tiffany massengill from whirlpool canada.

Unacceptable.

Our family purchased a Maytag Bravo XL Dryer and Washer for $2, 330.58 from A-Maytag Home Appliance in Altus, OK. Later, Whirlpool provided a third party my information in order to solicit the sale of a warranty at the cost of $507.24. After 2 and 1/2 years on five year contract we experienced an issue with the dryer. We contacted Whirlpool and learned that our contract was worthless. They explained that they did not have any service people in the area to repair the dryer. The company offered to buy back the dryer at 75% of the cash value. If I keep the appliance they would prorate the warranty and I would have to pay $400 to 500 dollars to repair. The company also stated that they would not give me the money paid for the washer warranty. All we would like is to have our appliances serviced and the dryer repaired and the warranty honored. I served in the U.S. Army and my significant other served in the U.S. Navy and we have a mentally and physically disabled adult living with us. Therefore, the ability to take care of our laundry needs is extremely important . We do not hold the Maytag Store in Altus, OK responsible. I wish Whirlpool and there marketing people could see pass making a dollar without providing a service. It is a shame when businesses that get massive tax cuts still try to find ways to swindle people out of their money.

Brand new house built that came with Whirlpool appliances. Closed on house 7/30/17. Oven has not worked properly since its first use. Had appliance repair out to repair under warranty and they simply said to re trip the breaker. They also said that fuse in circuit board was sensitive if you leave the door open for a length of time. We have kept track Thanksgiving 2017, 2018 Christmas 2017, 2018 and we came up with that this occurs when oven is on longer than 2 hours. Usually works no problem but now it does it when pre-heat and cleaning cycle begins. Next door neighbors just had theirs replaced after several months of complaining to Whirlpool. By the way.. a Whirlpool sub contractor came and took the defective unit away and Whirlpool gave them a check to replace it but never offered to install the new unit. Please help as this should not be an issue ever when purchasing a brand new home.