The complaint has been investigated and
resolved to the customer's satisfactionResolved Whirlpool Corporation — phone service or lack thereof and lying to customers.
resolved to the customer's satisfaction
I ordered a Refrigerator, a Stove and a Dishwasher. With extended warranties on all. Also paid for delivery and hook up.
Was told earliest delivery date would be August 29th.
I have attempted several (over 20 times) with highest wait time of 37 minutes... listening to the same 1981 music tract... maddening.
But never, ever a human. The automated idiot kept telling me that my phone number didn't exist.
I was actually on hold when I received a phone call. It was WHIRLPOOL!!! Telling me that they had attempted to bill my debit card, and was refused. I told her IMPOSSIBLE I have just checked my balance and there is a thousand dollars over the required amount.
She THEN informed me that some banks will only allow so much to be deducted at one time.
I told her I would check with the bank.. but BEGGED her to recheck today. She PROMISED she would.
I checked, the money is still there and no one is answering.
I guess I will get my appliances elsewhere.
The complaint has been investigated and resolved to the customer's satisfaction.
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