Whataburger
reviews and complaints

I was recently in the drive through on Thursday at whataburger on cypress and san pedro in san antonio texas. When I pulled up to get my food and pay I saw one of your employees a long haired black male grabbing from behind one of your employees a white female who looked a great deal younger. When I asked the girl at the window to speak with a manager the same male who had grabbed the girl in an inappropriate place walked up to the window. I guess he was the manager, after reading his name tag it said Mark Webb, I just said nevermind and drove off. I don't like the fact that people who are making my food are also touching one another even if they are in a relationship it is not appropriate and made me uncomfortable.

I asked for 2 ranch and 4 salsa Verde just to be told this time that I was going to have to pay for 1 of those ranches and for the extra salsa verde. This astounded me due to being a frequent customer to find this out especially since last time I was at whataburger I had no problems getting all the sauces listed above. I feel that this is outrageous to begin with anyways I paid a good amount of money and to be denied sauces unless I pay more is completely and utterly terrible. I may after this decide to stop coming to whataburger I'm tired of restaurants doing things like this.

I visit whataburger 3-5 times a week in the el paso and las cruces area. Whataburger is the burger I love and compare any other burger to it as it is my gold standard. I always order a green chile double jr. With a large unsweetened iced tea. 90 percent of the time the order is entered as a meal. If I am distracted with phone calls, I end up with fries I do not want. I have spoken to several of your managers and wonder if this is not training performed by your company in hopes to get extra sales as many of the customers will not return to correct the order. I look forward to a response. I am currently asking a local tv station that to perfom a random survey of your restraunts to prove my complaint.

I've went to the whataburger on texas hwy 290 by Jones road and both times they screwed up my order not giving me the sauce and onions and jalapeños on my patty melt I spend my share on money to get what I want is ridiculous that I pay 9 dollars for a burger and they manage to get it wrong . On my double patty burger I added jalapeños and told them no mustard just mayo and they still put mustard and no jalapeños I need someone to either refund or something get them straighten out out there it's the only one that has game me this much messed up orders. I can't go and exchange because I am on a limited time due to work my email is [protected]@yahoo.com phone is [protected]

I want to file a complaint on the managers that are at the balch springs location my brother is being bullied there.my brother and his coworker got to work and they help the elderly adults to their car and the manager tells my brother to leave because he late and sends him home and they throw water at him and his car almost everyday that they work.

I got a number 23 pancake platter and it was not cooked all the way. Went back through and asked them to remake my order and they did no questions asked. When I got my rake order it was still not cooked properly. It was still doughy and not done. I was so upset I threw it away! I had to get my husband to work on time. This was an 45 min. And $8 waste of my time and my money. I am very Un-satisfied. You need to get a better cook who knows how to cook the food because I may never get food from there again. This was one of the worst experience with my food.

I complained about no one taking my order in lane B of drive through. I was waiting a long time so I tried to say hello and even backed up and pulled back over the sensor but still nothing. I gave up and switched lanes and waited another 10 minutes in lane A only to watch a car pull into lane B and someone promptly take their order?! I pulled up to the window and explained what had happened but she pretended not to know anything even saying there were no cars in lane B?! Which I just rolled my eyes to because there was one I was looking at right at that moment... so i'm about 99% sure they spit in my food after inspection so I just threw it all away. I would say I'm pretty livid and won't be visiting whataburger again anytime soon!

I've frequented this Whataburger for over 15 years an average of 4 times weekly. Until recently service and quality were unmatched by any other fast food here. Two weeks ago I ordered a Junior Combo (#7) with mayo, and a limeade. I got a cold burger that couldn't possibly have 'just been made or under a heat lamp'. The bun and cheese were as if out of the fridge and fries were cold as well. Called mngr who offered free next visit. Same thing-so cold it had to have been purposely done as it wasn't a 'sat there so long' deal but placed in fridge or in front of ac vent. It took over a week to even want to try again. Today I did...#1 Combo w mayo atw, fries, Coke. Again I got mustard and all of it cold. What happened? How did it go from good burgers, correct temperature, accurate orders, to absolutely horrible taste, as if kept in tefridgerator, no attempt to get order accurate. There used to be long lines so I would have understood inaccuracy, but now there's only a car or two so no excuse. Couldn't find 'complaint firm' on web site. I hate to complain, I know new mngr, always excellent wherever he's been, was nice about first complaint and replaced junior Combo but it too was horrible. Spoke with 5 friends who advised they'd stopped going to that location but going out to one on I-45, but that's 10 more miles for me! Not fair.

Hello ... I had submitted a complaint online and spoke with the local district manager (Gary Hunter) about the store in Forney, Tx. Since that conversation, I was directed to talk with Don Kirk but cannot reach him about the issue at hand. The issue specifically deals with the safety of the employees having to work the dual lane drive through and the manager of the Forney store cited that this was a Whataburger Corporate rule that they had to follow to comply with being a franchise establishment. BTW, he disagrees with sending his employees out in the dual lane of traffic as well but claims has to follow the rules from corporate.

I visited the Whataburger restaurant at 962 E US Hwy 80, Forney, Tx at 710pm on 9/4/16 via drive thru.

Having been to the restaurant on numerous occasions, I had know about the dual lane drive-thru (been in it a few times) and I asked the young man working the drive thru if Whataburger was using 2 lanes in drive thru to wait on customers, he said yes but the woman that was working it that day left early.

So around 730pm I was able to leave with my food. The food was wonderful.

I'm surprised this organization has decided to use dual lane drive-thru making their employees working the drive-thru to dodge in-between running/parked cars. This specific restaurant has very little room for the employees to get around in between the vehicles when both lanes are in use.

It's dangerous/unsafe to be putting employees in that type of work environment. In order for the employee to get to the second lane of cars, they have to walk in front of / in between other running vehicles in the drive-thru. It doesn't matter what type of safety gear you give the employees, the fact of the matter is everyone makes mistakes and using this practice will result in one of the employees in getting hit by a car at some point. Is it really worth a few dollars to Whataburger for putting their employees in an unsafe environment?

I was told that the dual lanes are only used during peak times of the day, but that doesn't matter, it's still an unsafe practice.

Please abandon that practice of putting your employees in danger while working the drive thru waiting, I will boycott this chain if nothing is changed.

Regards,

Mike Taggart

Next time an associate offers you ketchup and you say yes please, make sure you check the bag to confirm they actually put it in there. Also, you might have to ask for a straw so you can drink your drink through the slot on the lid that they provided on your paid drink.

The store located at 725 E. Centerville Rd, Garland TX 75051, store #88
I placed a to go order inside the store because the line of cars was backup all the way to the opposite side of the store from the drive through window. My order was placed at 1:19 pm for two #1 meals. The inside was not that busy waiting on customers. Only three people in front of me. There were a whole bunch of people waiting on their orders with drink cups in their hands and an order number plastic tent card in their hand. I waited a full 20 minutes to get my order. I'm lucky I'm retired and didn't have to get back to work. I would have been late if I was working. Then the online survey that is supposed to reward you with a free whataburger if you buy a drink and french fry. It doesn't even work. I tried 4 times without success. I'm not impressed with Whataburger right now.

Recently we were in League City. Stopped in at local Whataburger to get dinner. Ordered through Drive-In. Ordered was repeated back to us and was correct. Advanced to first window to pay. Amount was correct as stated when we ordered. Proceeded to second window to pick up our order where we were told that our order had been given to another customer. Asked to pull forward while they fixed our order fresh for us. We were offered a hot apple pie for our wait. Young man apologized for mix-up; said manager was pushing every one to get orders out too fast. We received our order and when we sat down to eat about 5 minutes later, my hamburger was ice cold as if it had come out of the refrigerator. Worst hamburger ever.

This has always been my favorite fast food burger franchise, But yesterday I went thru the drive thru and ordered a Whataburger and onion rings. The burger was soggy and the onion rings were burnt almost black, it amazed me that the cook actually put those in the Bag. Didn't realize until I got home and didn't return, but I'm going back to the store tomorrow and give them the onion rings back! This happened at the Angleton, Texas location.

I ordered my meal around 10:31 a.m. on 05/24/2015 by going through the Drive-thru. Everything was normal to this point. They took my card & gave it back, gave me my drinks, and then ask me to pull forward which I did given the big truck/boat hauler plenty of room if he needed to move around me. He got his order which is still normal for me at drive-thru. He must have [censor]ed about not having enough room to leave which he did and I proved. This is where it got frighting for a 5'4" avg weight woman (by herself); I'm talking about afraid for your life situation. It wasn't from the guy in the big truck, but the manager (at the time) that came charging towards my husband's truck screaming and yelling at the top of his lungs. What I got out of his screaming was I was to move my truck and my order was being bagged right then. I didn't know whether or not to drive off for my safety or not (flight or fight reaction). The manager made sure that my order was the last to be giving out. I had to wait for two other customers to get their orders and drive off, before I even got mine; the kicker was they place their orders long time after I did, before he sent the girl running the Drive-thru cash register to deliver my meal. He wasn't even man enough to apologies for his actions towards me. I sent a complaint to their Corporate office, but I don't know whether or not if he is able to go in there and delete it, so they won't see it. I told the girl (knowing it wasn't her fault and wasn't blaming her for her boss's actions) to tell her manager that I won't be going back to his store again. Would you if you got verbal attack by the manager without just cause? This happen at the Hallsville, TX store.

My son works there and last week he diffuse a women fight outside the parking lot to no avail he call the cops. He did the paper work to the best of his knowledge and then brought in the next day that the paper work was not don't right COME ON you have never train a team leader how to do that type of paperwork. We talk alot I give him alot of situations being that I use to be a general foreman at a manufacturing plant. Also what tick me off the supervisor there does not know how to treat employee right if she want to talk to somebody she yell I want to see you in my office in front of people, I have never dis respected any of my supervisor or anybody that way. My son is planning to quit this week due to her. She has 3 or 4 manager there and none of them works the grave yard shift being alone that how you learn. Then she get tick of if the team leader stay late because the re leave team leader doesn't show up. Last month my son work 13 hour straight because the manger never show up he had an accident due to that, I talk to the area manger nothing happen I took a lone to $500.00 to get his car fix, very tick everybody washes there hand with the this low paying people.

9/5/14 7:15am
On my way to work.
I'm the only car in line.
Ordered a large Strawberry Banana Smoothie
Girl asked me to pull to the front and she would bring it to me.
As I was waiting, two cars passed me as they left the drive thru.
Finally looked inside (no customers were inside) and saw my smoothie sitting on the counter.
Got out of my car and went and got it myself (as the girl was taking an order)
SUPER bad service.

We placed an order for Combo #2 with a substitution of fries for onion rings. We left location and immediately got on Interstate heading home to Santa Teresa NM. When we opened bag to start eating onion rings we only had FIVE onion rings. Unbelievable ! We also commented between us that the prices seemed to be higher than El Paso.

I work on the otherside of town my co - worker went to whataburger for lunch i wanted a grilled chicken sandwich and fries one bite of sandwich threw it away. I should of know it was going to be awful because when i unwrapped it, it looked like someone set on it the bun was burnt grease dripping everywhere chicken was burnt as well the tomatoe slice well needless to say not whataburger or chicken. Fries and ketchup were good

I recently passed through Hutchins, TX and stopped at my favorite burger place - Whataburger. Others riding with me did not receive their order because the register could not produce a receipt. They left without eating but they did receive a refund. On top of that, the whole place had flies swarming all over the place. That is so unsanitary.

I have enjoyed eating at Whataburger for years and have never had an experience like I did last night. We had an unpleasant and unsanitary experience in Sherman, Tx 1/31/2011 at around 6pm. After ordering we sat and waited for our to-go order, listening and watching as the manager and another employee socialized in the prep area while burgers sat on the countertop, wrapped and growing cold. Then, other employees came in and the manager handed them paychecks or tax forms and complained about the people working with her that night, loud enough for several customers to hear, and mentioned the 15 minute average wait time (we'd been waiting 18 minutes at this point). The manager finally finished chatting and handling papers, turned around and scooped some fries and prepared - surprise!- our bags with burgers that had been sitting and waiting for several minutes with her unwashed hands. At that point, for the first time in my life, I demanded a refund on my order. We also warned the patrons who were walking in of the lengthy wait and that the manager herself doesn't even wash her hands. This is a public health concern and the worst management and customer service I've ever witnessed. I hope the owner of this store hears of what is happening there and makes some drastic changes.