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Whataburger
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1.1 18 Reviews 590 Complaints
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Whataburger Complaints 590

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G
2:07 pm EDT

Whataburger order

I go to Whataburger quite often and I never have a problem except in one location. My problem location is Whataburger #86 in Tyler, Tx. I went in yesterday and ordered my food 2 #2 combos with avocado, cheese, jalapeños, and a kid meal. My burgers where plain no avocado, one cheese, and mustard that I didn't ask for. I requested a buffalo sauce and was told I needed to make another transaction because they have to charge, all other locations give it to me free after I order as courtesy. My order arrived and no sauce was on my plate, many fries were black burned, and my burgers were the biggest shame I've ever seen. I have let things slide here so many times but the employees are so lazy now . My cashier was Keila very rude to me but kind to males who walked in. This is just awful behavior and service.

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I
12:31 am EDT

Whataburger service and food

So I was 3 months in Mexico and I came back wanting a whataburger every time I go I get the chicken strips a burger and onion rings those can't miss so I go from very far away and they always mess up my order I call and all the manager says is she can give me credit for the onion rings I'm very upset because I spend my gas and time and she just wants me to go back for that? And she can't even apologize I'm so mad

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C
3:38 pm EDT

Whataburger order

Today is Sunday August 6th 2017. I was at the what a burger in pensacola fl, at the corner of burgess and davis. I ordered a sausage bob combo with a power aid, a grilled chicken sandwhich combo whata sized with a water, and two chicken bites combos. It all came upnto 26 dollars and some change. I was given my drinjs and told to pull up and my food would be right out. I pulled up and waited then i realized it had been quite a bit of time that passed by so i looked for my recipect the time on it wad 1025 it was now 1045 i walked inside to find my food was given to someone esle. I was pressed for time and asked for a refund the manger said that she put it back and gave me a card for a free meal. I left hungry and disappointed. I just want to bring this to your attention so maybe they can come up with a system so it doesnt happen again

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M
10:37 am EDT

Whataburger a simple cup of coffee

August 2, 2017 I ordered a medium coffee in drive thru as usual paid for it and drove off, now first thing wrong the girl didn't great or mention have a good day which I find odd anyway as I proceeded to prepare my coffee I noticed it wasn't hot but barely warm . I tasted it and was extremely disappointed due to the coffee was really bad must have been a day old not sure but it was the nastiest coffee ever ... ok so no big deal I drive back to the location go to drive thru again tell the girl this is really nasty can I have another she agrees a brings another I ask is this fresh she says yes barely 10 minutes ago I say ok thanks drive off again park in the lot check the coffee and to my surprise it's the same nasty coffee as the first I can't believe she gave me the same coffee after I mentioned it was no good I proceeded back to drive thru stop a lady asked if she's the manager she mentioned yes one of them I explain the problem she says go park I said no thanks I just wanted to mention the bad experience I just had with your store I go to drive thru one last time tell the girl can I have my money back this coffee is no good only then does another lady comes to the window offers another coffee freshly brewed I decline saying no just give me my money back the manager comes to the window and says this coffee is fresh again I decline due to the fact this is not my first encounter with a coffee problem the difference is usually I am told we are making a fresh batch do you mind waiting I would have waited with no problem but the girl assured me the second time around and it wasn't, that's when she should have told me if I mind waiting for a fresh brew instead of being dishonest I know it seems like no big deal but I was off that day from work so I had the time to go back but if it was a work day, it would have started out wrong last but not least I wasn't even given the right change the coffee was 1.67 I was given 1.45 not only was I lied to but cheated as well even though it's only .22 cents just imagine how many people this might be happening to that's when small change Adds up . Signed very disappointed end up driving an extra 15 miles to another location treated, greated with quality along with have a nice day which only took about 5 minutes now I have a new location which I don't mind the extra 15 miles knowing that great service is not easy to come by this I say I've been in customer service for more than 12 yrs and I always go out of my way for my customers

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T
1:19 am EDT

Whataburger service

Waited in the drive through for over 20 minutes and was forced to come inside after ordering. Gave me the wrong order the first time I came into the store. After reviewing my order noticed 7 items were missing. I am extremely dissatisfied with the service that has always been relatively good. I believe the mangers name was Jessica on duty I believe. The staff was very compliant but I am very dissatisfied and will probably have to look to another fast food service on the next occasion.

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L
8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger the food and service

We ordered food at whataburger restaurant #933 in league city, tx at 7:39 p.m we were the only ones in the drive tru after waiting ten minutes they told us to pull around after another ten minutes they came out and they gave us the wrong order we had to go inside and wait for our fish sandwich to be made so another ten minutes we got home and the frys and burgers were cold and all had bad tomatoes and our buns were soggy this is the first time ever eating at a whataburger that we have had this issue this was the first time we went to this location we will not be going back to this location...

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R
4:07 am EDT
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Whataburger store hours

Isn't Whataburger open 24 hours, 7 days a week? Well I guess I missed the memo about the dining room being closed from 3 am to 6 am and only the drive thru is 24 hours. But what about the people who do not have a vehicle. And Whataburger is not allowed to serve people through the drive thru that are walking. I think that is very inconsiderate for people who do not own a vehicle. Even McDonald's serves people walking through the drive thru. Can you please change your policy back to the dining room being open 24 hours, PLEASE. THANK YOU

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J
3:20 pm EDT

Whataburger lobby and drink machine

While I was waiting for my food I heard the manger on duty telling the employee to use contender to clean the drink machine and the coffee pot . There lobby table was also smelling like they used bleach on it. One of the employee even said they should not use bleach on the drinking machine and the manger replied I don't care just do it. So definitely this store is not safe to eat .

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C
1:44 am EDT

Whataburger whataburger north haskell

Today I went to whataburger and I ordered a number one with onion rings and a drink I was standing in line when the manger came out of the yelling at the employees as if they where dog that was un acceptable I am a work at McDonald's and a manger and how she was talking to her employees was outrageous and rude everyone could here her in the lobby then the funny thing about it is whataburger has a side that has pride love and respect right on the window that was not implied by this women what so ever when I ask the lady for her name to make a complaint she turned around and pointed to her chest and said don't you see my name tag.Just rude if she does not like her job then maybe she should find another one because from what I seen she is a rude and a unpleasant women

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B
8:35 pm EDT

Whataburger whataburger restaurant 3 on 4510 leopard st. cc, tx. 78408

All 5 meals were cold and too fried to eat. This Whataburger #3 on Leopard street needs to be shown how to keep food fresh and hot meals and also learn to fry onion rings without frying them to a crisp.. this will be the last time I eat there.. disgusting.. I did not call the restaurant but would like to have this place retrained inserting drive thru and as well inside servicing. Thank you for time you can reach me at [protected] Brenda

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C
6:19 pm EDT
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Whataburger french fries

We sat in line for at least 10 mins. and we did not mind at the thought of hot french fries coming our way. They were so cold we each tried 2 and that was all nasty nasty nasty were they. The info from receipt is as follows

Restaurant 840 gm: Jaime Zamarripa order # 544776 date 7/4/17 11:38:52pm
1Ml-WB1 md fries 1 md coke $6.54 Drive Thru 2 . we really do like to stop late night for some fries but after these I will really have to think about it if this is where I will like to stop or drive on down to another place

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M
2:01 pm EDT
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Whataburger employee treatment

My name is Michael Walters-smiley I'm an employee at the whataburger store on w bell road in Glendale Arizona my employee number is 2044601 the reason for my complaint is because I am being treated unfairly by my store manager rick ontiveros and I'm not the only employee being treated unfairly our hours are being cut because he doesn't like the ways we do our jobs. He says that maintaining a professional appearance is very important yet he put me on the spot in front of every other employee and customer because he didn't like the way I was doing my job and he said and I quote "I don't pay you to goof off at work and this is why your hours are being cut" well here's the bad thing about that I have bills to pay and unfortunately getting scheduled to work one day every week for only 4-7 hours isn't going to pay my bills. This has been going on for about 3-4 months now and I am tired of it I've tried having a sit down discussion with him and he tells me no every single time so now I'm at the end of my patients and I'm making this complaint. I do call and ask for extra hours or if I'm needed because hey I live 2 minutes from the store and he tells me no that every time there is a full staff and the first few times I believed it until one day I called and asked got told the same thing so I walked in after I called and there wasn't a full staff in fact it was busy and they were understaffed. I don't know why he is hostile towards me but I want this taken care of because I'm not the only employee he does this to. Thank you and have a great day my cell number if you wish to contact me is [protected]

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B
11:11 pm EDT

Whataburger order

Ordered 4 piece chicken bites kid's meal. The kid can count. There were only 3. Waited 15 minutes in line and pd $4.50 for this. Too tired to go back. Stop eating my kid's meal. Someone needs to learn to count. And not short people on their orders, just because they think a child won't notice.
So I'll go to McDonald's from now on.
Managers should pay more attention.

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R
11:14 pm EDT

Whataburger service

Visited Location 112 at 7007 South Zarzamora and this location lacks customer service . My order is constantly wrong and incomplete. I don't particularly enjoy being asked to pull forward away from the window to get my wrong and cold food. I can go to any restaurant in town but i pick Whataburger because i love the food. Maybe its time to reevaluate and go elsewhere.

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J
10:58 pm EDT

Whataburger waited too long in line

I waited 20 minutes in line for 3 chicken strips only 2 cars ahead of me. When I came to the window I asked if I could get a number to make a complaint he said he had to see if they had one and went to tell manager he came back and said the manger would come speak to me but I was already frustrated so didn't wait any longer. Cashier did not even give me a receipt.

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S
3:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whataburger bad management

Okay it was June 25th I believe a Sunday I work for the Whataburger in Houston the store number is 267 I got into it with one of my coworker mind you that we was already short on team members so everybody was frustrated like I was on break and you know how when you on break you eat and then you come back and dont have the same energy as before so I break back in went to my side which was drive-thru so as I was making orders mind you that I was by myself no help at all not the fry station nor grill so as I was making an order I forgot to put a sticker on one sandwich which was a mistake because I was so busy trying to rush and hurry up and get the drive-thru clear and I forgot to put a sticker on one little sandwich and he was like man you better put a sticker on the sandwich I was like it's a receipt right there and stuff like that and the other sandwich had all the stickers on there so it's it's not like you know it was hard to recognize what it was but he was like I better have a stick on the sandwich after I take this order to this customer at the drive-thru window and I was like you don't talk to nobody like that and then me and him got into it cuz I felt like he was threatening me so we got into and the manager (Maria) bad attitude problem was only telling me to shut up but not him which I believe and felt like she was showing favoritism and it was very unprofessional of her name is Maria and the co-worker I got into it with is a male his name is Dante she was telling me to shut up but not him he was still talking smack so that's when I start back talking smack as well so she says stop or I'ma send you home and I was like alright I apologize once again he was still talking smack so I start back talking smack and she was like go home and that's when he had a made an smart remark saying that's why you going to lose your job I hope you lose your job and I always like that's messed up you ain't going to say nothing to him for that and then I clocked out and I was in the restroom I had called my brother to see what he was doing telling him what happened and so he can pick me up cuz I didn't have a ride to go home and the guy that I got into with my coworker Donte at the time he walked in I was like there he go now and I was still mad and I was still fussing about it because i felt played and we got into it in the restroom and stuff like that and he was like when I see you when I get on my break and I see you walking home I'm getting out my car and fight you know that's not right that's unprofessional so I would like to get a transfer to another location or if they do let me go can I get in unemployment I feel like something has to be done about it because the management is poor there not good

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Update by Satisfield Landry
Jun 27, 2017 3:49 am EDT

I work for the Whataburger in Houston the store number is 267 the management skills there is very poor management they have bad attitudes so I want to get a transfer to a different location I've been putting up with that foolishness for a year now it's time for me to move around so I want to work
at a different location I don't feel comfortable there the vibe is very bad there

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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B
3:35 pm EDT

Whataburger whataburger

Me and family member visited wataburger at 9500 Montana in El Paso Texas.we were not satified with the fact the some of the food was saturated in sauce and wet tomatos and the onion rings in one of the meals was crushed.There was also a bad that we requested, but the manager at the time did not put the items in himself, rather he had my family meber do it her self.I believw the managers name was Moises Melendez, buy I could be wrong.This kind of service is unacceptable, and would be great if they could fix this management issue at the resturaunt, thanks.

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M
1:48 pm EDT

Whataburger inappropriate relationship

Ive working at this location on college st in Beaumont Tx for years even moved up to team member position which was great. They have a nice young lady there by the name of Daaiyah Dumas who is also a great worker. After Mr Mike, which were over the stores, took sick and his position was replaced by a young guy name David who transfered from the Dallas area. This young man and Daaiyah Dumas are dating which i feel is very unprofessional by him being over all of the stores in the Beaumont Tx area and she just being an employee. This young lady was recently promoted to assistant manager from the approval of David and her manager Theresa, not to mention Ive been here longer than her and worked as hard. I think its very unfair and unprofessional for this young man David to be having relations with employees by him being up in rank. Thats one thing that should be in the workers handbook.

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F
2:28 am EDT

Whataburger my food order was wrong

I want to the Whataburger restaurant 181 712 ft.worth drive Denton Texas 6/14/2017 at 1:32am during my lunch break and do not have time to go back they made both of my order wrong but my receipt is right so they must not been paying attention when they where making it I ordered number one sub mayo and got number one with mustered I also ordered number five with mustered and got number five with Mayo i found about my wrong order when I got back too work really very unhappy not having my lunch break ruined​ because someone did not do there job right I paid 14.54 for that meal that I did not eat

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S
4:46 am EDT

Whataburger nothing only your web

Hi management,
Today I visited your web but somehow when I encountered some error when I was looking at your company email, it can't be opened.
Anyway my company was wondering whether Whataburger want to expand their business in Indonesia by selling their master frenchise to us
You can easily email me, as a contact person for Eastern Grup in Indonesia, at [protected]@gmail.com
Thank you for addressing this email to the correct person

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
    Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number
    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
    Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number
    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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