Menu
Write a review
File a complaint
WestPac Banking

WestPac Banking review: Terrible credit card application

L
Author of the review
1:36 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My dear old neighbour lost her husband so she applied for her own Westpac credit card. They have banked with Westpac their whole life and they have never paid a bill late, ever! She is very comfortable with a large amount of superannuation funds (no pension). After being put through the wringer by Westpac to produce identification documents, share portfolio statements, superannuation funds statement Westpac denied her application! Everytime Westpac asked for more documentation we would print the requirements and she would drive the documents to the local Westpac Bank the next day. Shame on you Westpac, you could not have a more solid customer. Something is very wrong with your process, staff and AI. I have never banked and will never bank with you.

0 comments
Add a comment
  1. WestPac Banking Contacts

  2. WestPac Banking phone numbers
    Click up if you have successfully reached WestPac Banking by calling 132 032 phone number 6 6 users reported that they have successfully reached WestPac Banking by calling 132 032 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 132 032 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 132 032 phone number
    100%
    Confidence score
    Personal Customers
    Click up if you have successfully reached WestPac Banking by calling 132 142 phone number 3 3 users reported that they have successfully reached WestPac Banking by calling 132 142 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 132 142 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 132 142 phone number
    100%
    Confidence score
    Business Customers
    Click up if you have successfully reached WestPac Banking by calling 131 900 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling 131 900 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 131 900 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 131 900 phone number
    100%
    Confidence score
    New Loans Or Refinancing
    Click up if you have successfully reached WestPac Banking by calling 132 558 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling 132 558 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 132 558 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 132 558 phone number
    100%
    Confidence score
    Existing Loans & Enquiries
    Click up if you have successfully reached WestPac Banking by calling 1800 022 022 phone number 2 2 users reported that they have successfully reached WestPac Banking by calling 1800 022 022 phone number Click down if you have unsuccessfully reached WestPac Banking by calling 1800 022 022 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling 1800 022 022 phone number
    100%
    Confidence score
    ATM Enquiries & Difficulties
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 700 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 700 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 700 phone number 1 1 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 700 phone number
    International
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 737 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 737 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 737 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 737 phone number
    100%
    Confidence score
    Corporate Online Customers
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 711 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 711 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 711 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 711 phone number
    100%
    Confidence score
    Black Card Enquiries
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 722 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 722 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 722 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 722 phone number
    100%
    Confidence score
    Platinum and Platinum Plus Card Enquiries
    Click up if you have successfully reached WestPac Banking by calling +61 291 557 744 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 291 557 744 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 291 557 744 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 291 557 744 phone number
    100%
    Confidence score
    Global Currency Card
    Click up if you have successfully reached WestPac Banking by calling +61 130 065 5505 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 065 5505 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 065 5505 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 065 5505 phone number
    100%
    Confidence score
    Online and Mobile Banking
    Click up if you have successfully reached WestPac Banking by calling +61 130 065 1089 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 065 1089 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 065 1089 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 065 1089 phone number
    100%
    Confidence score
    Lost & Stolen
    Click up if you have successfully reached WestPac Banking by calling +61 130 036 7449 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 036 7449 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 036 7449 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 036 7449 phone number
    100%
    Confidence score
    Settlement Bookings
    Click up if you have successfully reached WestPac Banking by calling +61 130 065 0255 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 130 065 0255 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 130 065 0255 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 130 065 0255 phone number
    100%
    Confidence score
    Home & Contents Insurance
    Click up if you have successfully reached WestPac Banking by calling +61 298 064 032 phone number 1 1 users reported that they have successfully reached WestPac Banking by calling +61 298 064 032 phone number Click down if you have unsuccessfully reached WestPac Banking by calling +61 298 064 032 phone number 0 0 users reported that they have UNsuccessfully reached WestPac Banking by calling +61 298 064 032 phone number
    100%
    Confidence score
    International Services
    More phone numbers
  3. WestPac Banking emails
  4. WestPac Banking address
    275 Kent Street, Sydney, New South Wales, 2000, Australia
  5. WestPac Banking social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2025
  7. View all WestPac Banking contacts
WestPac Banking Category
WestPac Banking is ranked 33 among 399 companies in the Banks category