WestPac Banking review: Money transfer between bankwest and westpac

Transaction went through on the 29/12/2025 and has not come through. Bankwest claim the amount has been transferred, yet it has not arrived in the account. I reached all detail, including bankaccounts and they were all correct. I have emailed Westpac but had no acknowledgement (several times and on various email addresses).

Transaction details (excluding westpac account number)
Amount -$761.32
From MERVYN DOUGLAS BEAMISH
Description Wtf
To [protected]
Description Wtf
Date 29/12/2025 11:20:12 (AWST)
Status DR-POSTED
Payment No. BW00987585669
Reference NOTPROVIDED
Via Osoko