Wesley Berry Florist complaints 48
Wesley Berry Florist - Floral arrangement
I "googled" florist Palm Beach Gardens.
Wesley Berry advertised themselves as a family owned and ran local business. I came to find out (the hard way) that not an iota of the above description is true.
I ordered a very special orchid arrangement, upgraded it to deluxe to be delivered next day to my best friend in Palm Beach Gardens.
They advertised price minus 20% plus free delivery.
More than 20% is re-applied by the various additional charges. ie vase, gift card, handling, sales fee.
My special occasion orchid went from $99 to $169.7.
Because it was an especially important occasion we decided to accept the fee.
My friend sent us a photo of the orchid. To say I was astonished would be putting it mildly.
This arrangement can be bought for $30 in Walmart.
I contacted customer service and was shuffled onto an out of the USA call center where the agent couldn't understand a word I said. BTW I could barely understand him either. I've written to customer service. No response.
As we charged the amount we are holding that on our card pending the outcome of our complaint.
NEVER. NEVER order from this lying cheating company. It's a SCAM.
Wesley Berry Florist - Non delivery of Funeral flowers
Two of my son's mother passed away in LA. I ordered flowers on 2/13/16 to be delivered on 2/15/16. I immediately called them because of the misrepresenting of the cost of the flower arrangement. Their $40 discount was after they added the $40. Their free shipping was added back in before the total was given. The $69.99 price ended up $102.07.
Second the flowers were not delivered on the 15th for the friends viewing of the body. The flowers were not delivered on the 16th for the funeral. After multiple attempts to contact them I finally got someone who then put me on hold for a long time and then transferred me. After finally connecting this young man he also put me on a long hold. He then stated that they had tried to deliver the flowers but had difficulties. He said he was sorry. This company is absolutely sorry. This stupidity cannot be corrected since their mother is now in the ground. Companies like this one should be closed or the FCC should fine them. I would not use this company if they were giving away free flowers.
I cannot see any attempts of this company to deliver this Funeral flower arrangement. All my attempts at correcting this before the time was up went to no avail. For 4 days I attempted to correct their incompetence.
Email Address: [email protected]
For US Customers:
WBF MANAGEMENT LLC
2985 Haggerty Hwy
Commerce Charter Township, MI 48390
For Customers Outside of the US:
FLOWER DELIVERY EXPRESS LTD
Office 3, Unit R, Penfold Works, Imperial Way
Watford, United Kingdom, WD24 4YY, Company# 9740810
IF I COULD GIVE 0 STARS I WOULD!!! Paid extra for an upgrade and got a product that was of worse quality than the image. Spend $135.07 and didn't even get a vase?!?!?!?... next time I'll be going to Hy-Vee or Hen House as they're products are better. The description clearly states a vase and I would think that since the picture has damn near a dozen rose...Read full review
Online - I ordered a Plant Basket on 1/11/16 for delivery on the 13th. I received a confirmation of delivery on 1/13. On 1/14 I called my daughter to ask about the plant. She said they never received the plant. I double checked the address I gave in my order, I double checked the address my daughter gave me and I even searched the address on the internet to...Read full review
Wesley Berry Florist - unauthorized credit card charges
I ordered some birthday flowers for my mother on 1/2/16. The "big fat birthday bouquet." I was given a confirmation #70308580 & told that I would receive a receipt via email & never received an email. I was told the total was $52.00. On 1/6/16 my debit card was charged $78.46. I did not authorize this amount. I tried calling customer service 6 times today- 1/11/16. The first time I was on hold for 9min 31sec before being hung up on. The second call, I was on hold for 3min 55sec, the 3rd call lasted 2min 45sec, the forth call- 2min 3sec, the fifth call 2min exactly & the last time lasted for over 10min before being disconnected once again. I also emailed them this complaint today as well. I am highly upset being treated so rudely. I requested an immediate refund of $26.46. With the way I was treated today, I will be amazed if I get it. To top off the whole situation, my mother did not receive the correct flowers that I ordered!
Wesley Berry Florist - paid for dozen roses only half delivered and on the wrong date
I placed an order for a dozen red roses for my girlfriends birthday to be delivered on Dec 11. When they did not show up I tried calling and was transferred fourteen different times and never received a call back from customer service. The flowers were finally delivered on 12/14, but only a half a dozen were delivered when I paid for a dozen. Contacted the local florist who did the arrangement and they didn't even receive the order under 12/12 and the store was closed that day.. They confirmed that only a half dozen were ordered and that they too had problems with Wesley Berry as they did no send enough money for the delivery fee. They stated they too have had numerous issues with this company. I also have them all the info for the card and when the local floral company received the order it stated no card. Rip Off. I want a refund.
Wesley Berry Florist - Unethical bogus charges
On 12/2 I ordered flowers for my brother in the hospital in Stephenville, Tx. Order # was 70232807 The order totaled around $50. At checkout a pop-up asked if I wanted a discount on shipping. I clicked yes, and the order was placed. The confirmation showed additional bs charges: shipping $19.99, handling 6.99, sales fee $20.63...effectively doubling the cost of the order. I immediately called customer service (multiple times). Finally I was assured the order was cancelled with a full refund. I was supposed to receive an email to that effect in a few minutes. That was two hours ago and nada. The order still shows as active on the web. Customer service doesn't pick up. Totally sleazy way to do business
This morning 12/2 at 6 am MST order# [protected] I place an order to send flowers to my brother in the hospital in Stephenville, TX At check-out my order totaled about $50. A pop-up asked if I wanted an additional discount on shipping. I clicked on 'yes' and the order was placed...for a total of $96+...a bunch of bs fees like Shipping/Service $19.99, handling fee $4.99, sales fee $20.63...effectively more than doubling the cost of the order. I immediately called customer service. It took several times, but I was finally assured the order was cancelled with a full refund. I was supposed to have an email to that effect in a few minutes. That was over an hour ago, and nada. It's on a credit card, so I will fight it through the bank if necessary. Talk about a sleazy way to do business!
Wesley Berry Florist - Awful Flowers and Literally NO Customer Service
On October 2, 2015, I placed an order for a flower arrangement from Wesley Berry Flowers / Flower Delivery Express (base price $67.99). I paid an extra $20 for a "premium upgrade" and a same-day delivery fee ($6.99). The total price of the arrangement with all of the added fees was $106.34. The arrangement was NOT delivered on the same day, but delivered the next day. I did receive a call from the company to inform me that they would "upgrade" the arrangement due to their failure to deliver on time. I was absolutely shocked when the arrangement arrived the next day. It looked nothing like the photograph on the website. For $106.34, the company sent a bouquet that had approximately six old daisies, three roses, some greenery, and a balloon tied to the vase. It was a sad, pitiful arrangement and I was embarrassed to have sent it my friend for her birthday. I have called the company five times. Each time I am connected to a call center in India that transfers me to "Customer Service." That transfer places you on hold for a few minutes and then transfers you to voicemail. I've have repeatedly left voicemail messages, but no one has returned my call. AVOID THIS COMPANY! IT IS A SCAM! AVOID: www.WesleyBerryFlowers.com. It appears that this company uses www.FlowerDeliveryExpress.com to process their orders. I do not know if they are one in the same company, but I would AVOID that company too!
Wesley Berry Florist - horrible!
In July I ordered with a code. I did not realize you could not combine a code with a sale. After realizing, I called immediately to cancel. Well it was delivered. I was told if I wanted a refund that they would have to pick up the flowers. I was promised two refunds of $10 and $15. I never received anything. I was also told that if my phone number was located on the phone log I would receive a full refund. Well after numerous phone calls and emails I still have not received anything. Th kicker is that I spoke with a supervisor, DeVante and he promised me all of this. When I spoke to him the second time, he told me that he never spoke to me. How would I know his name and ask for him specifically if I never spoke to him? I am very upset I am not getting anywhere in this situation. Oh and I have I mentioned that I get emails everyday with store credits to use?
Wesley Berry Florist - Non delivery, no refund
I ordered flowers online to be delivered by 2 p.m. I was promised they would be they were never delivered at all when I called for a refund they said they would refund the money in 2 to 5 business days they emailed me confirming they would refund the money and their customer service department continues to disconnect me and the money has not been refunded I ordered flowers 8/14/2015. I have spoken to them again they reassured me it would be refunded again and after 12 days still no refund
Wesley Berry Florist - Terrible Customer Service / &Hidden Charges&
My first disastrous experience with this company was when I ordered long stem red roses in July 2015 for my girlfriend’s birthday. The web page showed a picture of a vase with 15 red roses and greenery. Next to the picture was a product number. I ordered believing I was ordering the vase of roses displayed.
Once my girlfriend received the roses there were a lot less then pictured. I contacted the company and this is the email I received.
I am sorry that you weren't satisfied with the arrangement. There is four different sizes on the website and the size that you picked out the fulfillment center filled to value. I can send you a 100.00 store credit 48390 and 15305 are the promotion codes that are good for a year and good on flowerdeliveryexpress.com. Sorry for any inconvenience.
Customer Service Specialist
Wesley Berry Flowers Corporate Offices
Office 248.668.2881 Fax 248.669.2454
Today (8/10/15) I ordered (Order #50673423) Blooms Of Sunshine Exquisite for a cost of $67.99. I then added a card for $3.99, $6.99 Vase/Service Fee and requested delivery on 8/10/15, which would qualify for free shipping. I also entered the code 48390. Once I entered credit card information and proceeded to checkout I was surprised to see the following charges
Blooms of Sunshine
Price $ 107.99
Enclosure Card $3.99
Vase Service $6.99
Shipping Service $12.99
Sales Fee $17.51
Transaction Total $99.11
I called the company to inquire why the extra charges. I was transferred twice and when I told the third lady I was connected with I wanted to cancel the order I was immediately disconnected. I called back multiple times, and due to a langue barrier, I requested to speak with a supervisor in the United States. Each time my call was disconnected. Finally one of the calls transferred me to a voice mail requesting I leave a message and a return call would be made. At 6:10 PM a Marcus called me back. When I told him I wanted to cancel the order I was placed on hold. After an eight minute hold Marcus told me my credit card would be credit the amount of the order in 7 – 10 business days. Time will tell.
Wesley Berry Florist - Dodging cancellation/refund
I ordered flowers for my aunt through Wesley Berry's website. I assumed they would show a confirmation page before the transaction happened. They didn't do that and the order was processed without an ok from me. When I got a confirmation email, with NO order number, my $40.00 flower arrangement was now $90.00, with an added $1.99 for what I have no idea.
I immediately replied to the email to cancel the order. I also called the number on my email receipt, and they are "working on it" but can't seem to find my information, or the order. I have a second call into them, as well as another email. Meanwhile the charge is showing up in my bank account. They seem to be able to do that! Seems they purposely dragged their feet so the order would be delivered. I called them a second time, left a voicemail, got an email back saying that the order was delivered, so too bad.
My aunt got the flowers delivered by a guy in a kilt(!) and there was no company on the card, so no way to contact them. Obviously, they don't want you to know where these flowers are coming from. My aunt said the flowers were crammed in a vase, and that the flowers were such strange colors that some of them looked dead even though they weren't.
I have contacted the Better Business Bureau and reported them, also gave them the link to this website to see the endless complaints and scams.
I am working with my bank to get the charges to my account restored. These people need to be put out of business.
Wesley Berry Florist - Ripping off Elderly
My mother, who is elderly and cannot get out to shop, ordered a Mother's Day bouquet for her daughter-in-law online. She ordered a bouquet that was under $40, and when the final total was given to her, they were charging her $100.So she cancelled it, but the online service told her there would be a 30% cancellation fee, even though she cancelled as soon as she saw the total. She got confused about what to do, tried to call customer "service, " but, after a 20 minute wait, was told no one was available.
I've advised her to call her credit card company to attempt to cancel the charge.
This place should not be allowed to advertise online. They are frauds.
Wesley Berry Florist - Delivery
Ordered online flowers for my granddaughter who was at children's medical center I. Oklahoma City. Ordered 4-23-2015 and called them to make sure it would be delivered in the am before she was discharged. She is eight years old. Paid 88.72 and paid extra to make sure it would be delivered the next day. Well she was discharged and the left at the main desk at 430 pm and she was already discharged. She lives 3 hours away from Oklahoma City so needless to say they won't be going back to pick up flowers. Called the 1-866 number 3 times this afternoon and they put me on hold for 20-30 min only to be disconnected with the promise of talking to a supervisor. Do not order from this company I only wish I would of read the reviews. I filed a complaint with the bbb.
Wesley Berry Florist - Had to Fight for a Refund on non-delivery
Placed 2 orders online early in the day for same day delivery to the same person at a single address in California. Was charged an express shipping fee of $6.99 per order which I paid assuming that the order would be delivered as offfered by the company. Later that day, I received an email stating that due to circumstances beyond their control, they would not be able to honor my delivery; nor could they give me a date as to when they could deliver. I requested that my orders by cancelled and refunded and was told by a supervisor that it was her job not to cancel or refund orders. REALLY!? In my book, this constitutes theft! So, this company is willing to offer a product (plants and flowers) and a service (delivery of plants and flowers), take your money and not stand by their commitment. What a joke! A typical bait and switch scam. I had to call 5 different times and speak to 5 different supervisors who are rude and don't really care about your issue, and fight to get a refund to my credit card. 5 DAYS LATER, yes, that's 5 days after placing my original order that Wesley Berry could not honor, I was told that they would go ahead and process the refund for my 2 orders which was a total of $209. This business should be shut down. Do not. I repeat. DO NOT order from these clowns and spend your money with an honest company.
Wesley Berry Florist - TOTAL SCAM..RIP/OFF
when I placed my order for flowers I was quoted one price, however when I received the invoice it was $75.00 more than the price the customer rep who said her name was Cleo had quoted. When attempting to get an explanation for the difference I was hung-up one my somebody who identified themselves as Jay. Called 6 times and each time talked to a different person and all said they had to put me thru to some other department. After being put on hold for 30-45 mins at a time in my attempts to contact them to cancel the order or explain the extra charge, I was passed around several times. I have yet to speak to a person about my issue. So, I called my the dispute department at my credit card company and have a case open. I will pursue this matter until I am satisfied. This company is HORRIBLE AND SHOULD BE PUT OUT-OF-BUSINESS...
Wesley Berry Florist - Rip Off/Fraud Alert
This company is a TOTAL rip-off. You would be better off calling a local florist and having them deliver your flowers. I called in for the $19.99 local delivery special. The representative assured me that the flowers would be delivered that day - some additional $10 for delivery totaling $29.99. The flowers arrived the next day. And, they charged me $58.64. When I called into customer service got a credit for the troubles. Turns out the credit was actually a rebate off of the ORIGINAL price of anything not to combined with any other discounts or offers. I tried to order more flowers - minus the $50 credit/rebate SCAM and it said my total price would be $62 because the original price of a special $39.99 flowers is $89.99. PISS POOR. They have horrible reviews on Yelp too. STAY AWAY FROM FLOWER DELIVERY EXPRESS
The complaint has been investigated and resolved to the customer’s satisfaction.
Wesley Berry Florist - EMBARRASSED by delivery
Wesley Berry Farms, 800wesleys.com, flowerdeliveryexpress.com
I was SHOCKED, DISAPPOINTED and embarrassed at how small the arrangement was.
1) I took a collection from our office, collected $65 and placed an order for a Sympathy Plant. There was a sale so I upgraded to a $64.99 MINUS $40.
2) After all the additional magical fees of $19.99 SERVICE CHARGE, $18.35 SALES RATE (which for some reason is not our state 7% sales Tax so I have no idea WHAT that is) minus this and that...with "FREE" delivery...the arrangement cost me $80.32! (I will NOT be redeeming the "rebate" on next order because THIS order was UNSATISFACTORY.
3) I had to put in $15 of my own money, and I am a single mother, with 2 children, one in college, working for secretary salary!
4) AND IT WAS TINY (the size of a COFFEE MUG) and disappointing and EMBARRASSING so I will NOT be returning, and I will post my comments.
After calling an incompetent call center TWO TIMES, and after literally 12 emails (I have all of them for proof of the mumbo jumbo wording they use)...this was finally "handled" by issuing me $100 worth of credit good toward arrangements only, you are NOT allowed to use it toward all the "magical fees", so even the apology credit will cost you money.
NEVER again, and I will not go out of my way to post this complaint in as many VENUES as possible! (this is site #2)
Wesley Berry Florist - FRAUD
SCAM! RIP OFF & JUST HORRIBLE! HEED EVERY COMPLAINT LISTED ON HERE! I (especially on yelp!) I ORDERED A BIRTHDAY ARRANGEMENT FOR MY MOTHER WHILE I WAS OUT OF TOWN- UPON MY RETURN A FEW DAYS LATER, THE ARRANGEMENT WAS A PIECE OF CRAP! NOTHING EVEN CLOSE TO BEING RELATED TO A BIRTHDAY! THE IDIOT THAT TOOK MY ORDER OVER THE PHONE DID NOT SPECIFY WHAT I TOLD HER I WANTED- INSTEAD SHE PUT IN "FLORIST CHOICE"! THEY SENT MY MOTHER THE CRAPPIEST LOOKING ARRANGEMENT, "FALL THEMED" UGLY BROWN FLOWERS IN A CHEESY CHEAP BASKET! WHEN I CALLED CUSTOMER SERVICE REQUESTING A REFUND THEY GAVE ME A VERY HARD TIME STATING THAT IT WAS A "FLORIST CHOICE"- IT WAS NOT! THIS ARRANGEMENT WAS PATHETIC AND NO WHERES NEAR THE $55 I PAID FOR! SHE TOLD ME THEY COULD GIVE ME A CREDIT FOR ANOTHER PURCHASE OR RESEND THEM ANOTHER ARRANGEMENT! TOO LATE FOR THAT, DAMN! SO THIS WOMAN FINALLY BACKED OFF WHEN I TOLD HER I WOULD CANCEL THE BANK TRANSACTION AND MAKE NUMEROUS COMPLAINTS- SO WE WILL SEE IF THEY REFUND MY MONEY OR NOT- THESE COMPLAINTS ARE VERY LEGIT! STAY AWAY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wesley Berry Florist - never received my order and they took my money
I ordered flowers for a funeral on February 11th for a service on the 12th to be delivered by 1pm I received a confirmation email and they took the funds for both flowers that I ordered some where around $100 was taken out of my account so I have to say I was completely shocked at the service not to see the flowers or any flowers that I ordered for the fact. I have called and emailed many times with no success of getting any kind of response much less a refund. I have called at least 5 or 6 times and left my name and number and sent at least twice that many emails to Email: [email protected] with no returned email or calls. It has been over a week now since I placed the order and I have no expectations of getting my money back but nothing can replace the sadness of not having the flowers for the service.
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