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Wesley Berry Florist Complaints & Reviews

Wesley Berry Florist / Floral arrangement

Je
May 02, 2016

I "googled" florist Palm Beach Gardens. Wesley Berry advertised themselves as a family owned and ran local business. I came to find out (the hard way) that not an iota of the above description is true. I ordered a very special orchid arrangement, upgraded it to deluxe to be delivered next day to...

Wesley Berry Florist / Non delivery of Funeral flowers

Dr
Feb 16, 2016

Two of my son's mother passed away in LA. I ordered flowers on 2/13/16 to be delivered on 2/15/16. I immediately called them because of the misrepresenting of the cost of the flower arrangement. Their $40 discount was after they added the $40. Their free shipping was added back in before...

Wesley Berry Florist / You're Forever In My Heart

Re
Feb 12, 2016

IF I COULD GIVE 0 STARS I WOULD!!! Paid extra for an upgrade and got a product that was of worse quality than the image. Spend $135.07 and didn't even get a vase?!?!?!?... next time I'll be going to Hy-Vee or Hen House as they're products are better. The description clearly states a vase and...

Wesley Berry Florist / Delivery Service - did not happen

Kr
Jan 21, 2016

Online - I ordered a Plant Basket on 1/11/16 for delivery on the 13th. I received a confirmation of delivery on 1/13. On 1/14 I called my daughter to ask about the plant. She said they never received the plant. I double checked the address I gave in my order, I double checked the addre...

Wesley Berry Flowers / unauthorized credit card charges

Re
Jan 11, 2016

I ordered some birthday flowers for my mother on 1/2/16. The "big fat birthday bouquet." I was given a confirmation #70308580 & told that I would receive a receipt via email & never received an email. I was told the total was $52.00. On 1/6/16 my debit card was charged $78.46. I did not...

Wesley Berry Flowers / paid for dozen roses only half delivered and on the wrong date

Ca
Dec 14, 2015

I placed an order for a dozen red roses for my girlfriends birthday to be delivered on Dec 11. When they did not show up I tried calling and was transferred fourteen different times and never received a call back from customer service. The flowers were finally delivered on 12/14, but only...

Wesley Berry Florist / Unethical bogus charges

An
Dec 02, 2015

On 12/2 I ordered flowers for my brother in the hospital in Stephenville, Tx. Order # was 70232807 The order totaled around $50. At checkout a pop-up asked if I wanted a discount on shipping. I clicked yes, and the order was placed. The confirmation showed additional bs charges: shipping...

Wesley Berry Florist / Awful Flowers and Literally NO Customer Service

Re
Oct 07, 2015

On October 2, 2015, I placed an order for a flower arrangement from Wesley Berry Flowers / Flower Delivery Express (base price $67.99). I paid an extra $20 for a "premium upgrade" and a same-day delivery fee ($6.99). The total price of the arrangement with all of the added fees wa...

Wesley Berry Flowers / horrible!

Re
Sep 05, 2015

In July I ordered with a code. I did not realize you could not combine a code with a sale. After realizing, I called immediately to cancel. Well it was delivered. I was told if I wanted a refund that they would have to pick up the flowers. I was promised two refunds of $10 and $15. I never...

Wesley Berry Florist / Non delivery, no refund

De
Sep 03, 2015

I ordered flowers online to be delivered by 2 p.m. I was promised they would be they were never delivered at all when I called for a refund they said they would refund the money in 2 to 5 business days they emailed me confirming they would refund the money and their customer service...

Wesley Berry Flowers / Terrible Customer Service / &Hidden Charges&

Bk
Aug 10, 2015

My first disastrous experience with this company was when I ordered long stem red roses in July 2015 for my girlfriend’s birthday. The web page showed a picture of a vase with 15 red roses and greenery. Next to the picture was a product number. I ordered believing I was ordering the...

Wesley Berry / Dodging cancellation/refund

Ci
May 15, 2015

I ordered flowers for my aunt through Wesley Berry's website. I assumed they would show a confirmation page before the transaction happened. They didn't do that and the order was processed without an ok from me. When I got a confirmation email, with NO order number, my $40.00...

Wesley Berry / Ripping off Elderly

We
May 09, 2015

My mother, who is elderly and cannot get out to shop, ordered a Mother's Day bouquet for her daughter-in-law online. She ordered a bouquet that was under $40, and when the final total was given to her, they were charging her $100.So she cancelled it, but the online service told her...

Wesley Berry Florist / Delivery

Ss
Apr 24, 2015

Ordered online flowers for my granddaughter who was at children's medical center I. Oklahoma City. Ordered 4-23-2015 and called them to make sure it would be delivered in the am before she was discharged. She is eight years old. Paid 88.72 and paid extra to make sure it would be...

www.wesleyberry.com / Had to Fight for a Refund on non-delivery

Sa
Mar 30, 2015

Placed 2 orders online early in the day for same day delivery to the same person at a single address in California. Was charged an express shipping fee of $6.99 per order which I paid assuming that the order would be delivered as offfered by the company. Later that day, I received an email...

Flowerdeliveryexpress / Wesley Berry / TOTAL SCAM..RIP/OFF

Ba
Nov 19, 2014

when I placed my order for flowers I was quoted one price, however when I received the invoice it was $75.00 more than the price the customer rep who said her name was Cleo had quoted. When attempting to get an explanation for the difference I was hung-up one my somebody who identified...

Wesley Berry Flowers / Flower Delivery Express / Rip Off/Fraud Alert

La
Nov 11, 2014

This company is a TOTAL rip-off. You would be better off calling a local florist and having them deliver your flowers. I called in for the $19.99 local delivery special. The representative assured me that the flowers would be delivered that day - some additional $10 for delivery totaling...

Wesley Berry Farms Flowers / EMBARRASSED by delivery

Dm
Oct 22, 2014

SHOCKED, DISAPPOINTED Wesley Berry Farms, 800wesleys.com, flowerdeliveryexpress.com I was SHOCKED, DISAPPOINTED and embarrassed at how small the arrangement was. 1) I took a collection from our office, collected $65 and placed an order for a Sympathy Plant. There was a sale so I upgraded to...

Wesley Berry Flowers Aka Flower Delivery Express / FRAUD

Je
Oct 20, 2014

SCAM!! RIP OFF & JUST HORRIBLE!!! HEED EVERY COMPLAINT LISTED ON HERE!!! I (especially on yelp!) I ORDERED A BIRTHDAY ARRANGEMENT FOR MY MOTHER WHILE I WAS OUT OF TOWN- UPON MY RETURN A FEW DAYS LATER, THE ARRANGEMENT WAS A PIECE OF CRAP!!! NOTHING EVEN CLOSE TO BEING RELATED TO A...

Wesley Berry Flowers American Floral Delivery Flower Delivery Express Nationwide - Florists / never received my order and they took my money

Di
Feb 18, 2014

I ordered flowers for a funeral on February 11th for a service on the 12th to be delivered by 1pm I received a confirmation email and they took the funds for both flowers that I ordered some where around $100 was taken out of my account so I have to say I was completely shocked at the...

Wesley Berry Flowers / Overcharge plus poor customer service

Cg
Oct 08, 2012

I ordered flowers for delivery on the phone and was assured of a price which included a $20 advertised discount. When I finally received the confirming e-mail ( some 3 days and 3 phone calls later) the pice was $20 higher than quoted. Several additional phone calls to the company yielded...

Wesley Berry Flowers / No delivery / Horrible service

Ma
Sep 26, 2012

I pre ordered flowers for my wife to be delivered the day of our anniversary. The day came and I didn't receive an email from my wife to say what beautiful flowers she received. I thought she just didn't send the email. Then just as I'm getting ready to leave my office for...

Wesley Berry Flowers / Did not deliver Flowers

Sc
Apr 11, 2012

Ordered Flowers 4 days in advance on line, never received a confirmation of order after card was charged $68. I printed out the page and tried to call but went through the phone run around pressing #2 only to be hung up after a few seconds. I tried the new sales line but the operator put...

Wesley Berry Flowers / FRAUD

Ih
Feb 18, 2012

As a previous employee of Wesley Berry Flowers, this does not shock me. I ended up having to quit Wesley Berry Flowers for their horrible working conditions, rude bosses and terrible practices. They do not care what you order, they will send what is available, no matter what the day i...

Wesley Berry Flowers / No flowers, No delivery

La
Feb 16, 2012

Wesley Berry Florists does business as Flowers Delivery Express and came up on bing as one of the first florists in Rockville, Md. I ordered a Teleflora arrangement for Valentine's Day and was surprised that one, I never received a receipt notification, and secondly never received a...

Wesley Berry Flowers / Non delivery and unresponsive service

Mo
Feb 15, 2011

This business is unreliable. Failed to deliver flowers ordered 1 week prior to valantines day . The business outsources the 800 telephone business listing they use on the internet. The callers can not help with anything just forward information to the mothership. It took a call to a major...

Wesley Berry Flowers / Delivered on wrong date to wrong person

Mi
Feb 12, 2011

I ordered flowers on 2/7/11 for a funeral to be held in Ottumwa, Iowa on 2/9/11. The flowers were delivered to a 2nd cousin in Urbandale, Iowa on 2/12/11. How the flowers get to him, I don't know! Even the last names were different! So...our flowers did not make it to the funeral, nor...

Wesley Berry Flowers / Poor service, poor quality

Su
Jan 24, 2011

Ordered a "get well" bouquet on line for dlivery. Order was delivered a day late, product was not close to matching what I ordered on-line (vase totally diferent, type of arrangement totally different... it was like they didn't even try!). When I went to visit my friend 4 days later...

Wesley Berry Flowers / Horrible incompetent service

Ca

I ordered flowers for relatives for Christmas. They did not make it on time. I called them and they apologised and said they would get there immediately. They never delivered the flowers. It turns out they internally cancelled the order and not only never informed me, they told me...

Wesley Berry Flowers / refund

Ch

THIS IS NEGATIVE STARS. I WILL NEVER USE WBF in my life again! WORST COMPANY EVER! I am 19 years old writing this and this company has put me through such stress I hope this company shuts down. long story short i ordered an arrangement for my great grandmothers funeral the picture on the...

Wesley Berry Florists / atrocious arrangement

Bk

I ordered an arrangement for my Granddaughter on the Birth of Her Firstborn Child. My Great Grandson. They Delivered late and have not Picked up the up the horrendous thing yet, after I have asked repeatedly for them to do. I was so ashamed and embarrassed that she had to receive such a...

Wesley Berry Flowers / MAJOR SCAM!!!

An

I made the mistake of ordering flowers from this horrible place for my mother-in-law's birthday. The order confirmation was delivered to my SPAM box, so I looked on the web and found a ton of complaints about the company. I promptly called them and cancelled the order because I wa...

Wesley Berry Flowers / F*CK WESLELY BERRY FLOWERS

Pa

ITS ONE THING TO DELIVER THE WRONG FLOWERS BUT TO NOT DELIVER FLOWERS AT ALL IS ABOUT AS BAD AS IT GETS! MY YOUNGER BROTHER DIED LAST WEEK AND I ORDERED AND PAID FOR A LARGE STANDING FLOWER SPREAD ARANGEMENT TO HIS FUNERAL SERVICE TO PAY MY RESPECT SINCE I COULDN'T MAKE IT!!! WELL...

Wesley Berry Flowers / Scam/Fraud

Sh

DO NOT USE THIS COMPANY! I placed an order for Mother's Day on May 6th for a May 7th delivery. I never received an e-mail confirmation so I called the 800 number just to make sure the order went thru. The 800 number you call is just an answering service company and isn't even the...

Wesley Berry Flowers / No Delivery, Hassle Getting Money Back

Th

My mistake was getting pulled in by their website saying that they could do the same day delivery. My husband & I order flowers for our sis-in-law birthday on the 7th Jan to be deliver that day, a small arrangement was costing me over $80 but it would be worth it if it has gotten there a...

Wesley Berry Flowers / Very unpleasant place to work

My

I was a customer service rep. at Wesleys and it was the most horrible job. I quit because the owner wanted us to lie to the customers and say we guarantee that their flowers would get there same day ...even on holidays when most shops aren't even open!! I was feeling horrible for...

Wesley Berry Flowers / Cancelled Flower Order Was Never Refunded

Sh

I had placed an order online on October 20th, only to find out five minutes afterwards that the person for whom the flowers were would be traveling on the delivery date. I immediately called Wesley flowers and asked them to cancel the order, which they said that they did. I was also told...

Wesley Berry Flowers - Orlando FL / NO FLOWERS FOR FUNERAL

Mr

My coworkers and I took a donation and ordered flowers for a coworker's aunt who had passed away. I was horrified to find out that my credit card was charged, but THE FLOWERS NEVER SHOWED. I was sad for my coworker, who I'm certain looked for the flowers, as we always send...

Wesley Berry Flowers / does not stand by guarantee

Bn

I was sent 24 roses which were ordered online with Wesley Berry Flowers. I understand that flowers that are delivered in this manner, need to sit and given time to revive. After 24, 48, and 72 hours they still looked old wilted and squished. There is a satisfaction guarantee listed on the...

Wesley Berry Flowers / Deceptive Marketing and Failed Service

Kk

I wanted a local florist to deliver flowers to my Mother-In-Law’s retirement party. My Google search for a local florist led me to www.800wesleys.com, a Seneca, Ks florist advertising it has been family owned since 1946. After reviewing arrangements on the site that actually state...