I ordered a nice flower arrangement from Wesley Berry Flowers and the vase was suppose to be a birthday candle vase with a nice arrangement of flowers. My daughter recieved a plain vase with some flowers and she said it was nothing like what I had drescribed to her. It was suppose to take up to 4 hrs to deliveried and in fact it took over 8 hrs for the delivery. I wished that I would have googled this site first before ordering from them. I will never do that again. First time that I have been taken. Never Again
My husband is currently deployed to Iraq and to make Valentines Day a little sweeter he decided to order me some flowers. He ordered flowers from Wesley Berry Flowers, they were supposed to be delivered on Feb 13, and they never arrived. I called the company on Sunday to ask where my flowers were and they gave me the excuse that they were out of the product he ordered and they didn't have a call back number. They appologized and said I would get a $10 upgrade and the flowers would be at my house that Monday. Monday came and went and still no flowers, I told myself they must have meant Tuesday since Monday was a holiday. No flowers on Tuesday. I called again on Wednesday I was given another ### and bull story and still no flowers. I was trying hard to get my flowers because my husband wanted me to have them, a week and a half has gone by and I have not recieved anything. So today I called at 8:30 this morning and talked to a rep who descibed the ordeal as ridiculous and she would have my problem personally fixed and call me back when the flowers were on their way. Needless to say I had to call again at 2:30 this afternoon to see what the hold up was, turns out they messed up and were sending them to Maryland, I live in Kansas. So I was asked for my phone number again and gave the same story as this morning, well this time I did get called back and they are supposed to get here at 5pm. Oh I forgot I get a $35 store credit whooppee like I want to order anything from them again. Now I have to wait and see if I get half dead flowers like on of my husband's, buddy's wife did. Never again will this company ever get a cent from us again.
i thought i was ordering flowers from a local company in columbus indiana, ended up being charged to WBFloral in michigan, two weeks later i learned they hadnt been delivered to my 90 year old plus aunt!! i emailed the company and they said they had been trying to get ahold of me, but didnt remember when or how to tell me local company was going to charge an additional 15.00. were they going to keep my money and not tell me, they emailed me an apology, an apology dont get it, how do they keep going on. ive seen at least 12 bad ratings on this webite alone, where else can a person turn to but good customer service, what is the presidents name of this company? i paid for a product and delivery for an amount stated and just got an apology.
This company is horrible. I ordered flowers on April 17th, and paid 20 something dollars to have them delivered that same day to my sick girlfriend. They didn't deliver the flowers, and they called me the NEXT day asking when I wanted them delivered. I said "forget it, just cancel the order and send my refund!" we're talking about $70 including shipping. They said they wouldn't even charge me in the first place.
A week later, I was charged the $67.48. I called and said I wanted a refund, as no flowers had been delivered! Nothing for 2 weeks. I then EMAILED a request for a refund. Nothing for a week. I finally called again, and they had no record of my call OR email. They said I would be refunded within 10-15 BUSINESS days. So I can expect up to nearly another month before I get my money back.
Don't EVER order from Wesley Berry Florist!!
DO NOT ORDER FROM THEM, PLEASE READ THIS!!! I had to learn the had way what a crappy place this is. Read all the complaints on this website about the and the visit the BBB. They have and unsatisfactory rating with 158 complaints in the last 36 months. I was too trusting and did not research before ordering flowers for mother's day. I am still in the process of getting some kind of compensation. My story begins like this: I placed an order for mother's day a very specific bouquet and what was delivered did not match. It had been substituted for something similar but way cheaper. When I had ordered the flowers online the have a box to check if you are willing to have substitution or leave blank if you do not want substitution. I left the box blank. I would rather my mother not get flowers because I wanted that certain bouquet. I e-mailed them the day the flowers were delivered and four more times after. I called them twice. Finally on the 3rd time got ahold of a person. I wanted a refund for my flowers they said no, I had to go pick the flowers up at my mother's house. I told her I lived in Iowa and my mother lived in New York so that was impossible. She then said well why are you calling now, I told her I had contacted them 7 times and no one got back to me. She then said hold on I'll get a manger. The manager told me he could not give me a refund because of the substitution policy and all florist have that. I told him about the website and not checking the substitution box. He then said he would replace the order but the original flowers had to be given back. I told him this was over a week ago and I don't know if my mother had the bouquet anymore. He said then we won't reorder. I told him I had contacted them on the Saturday the order was delivered but no one e-mailed me back. He then said he would call me back when he contacted the flower shop. I am still waiting for his return call. Both the lady and the manager were rude rude rude!!!
"Delivery problems that arise because of our failure will be issued a store credit for $20.00 or refunded the delivery charge. If the product is accepted, no refund will be made on the product portion of the order. If the product is not accepted a store merchandise credit of twice the amount of the order can be issued or a refund check or credit card refund for the original amount of the order can be issued." This is soooooooo ridiculous. How are you suppose to know if an order is correct without accepting the product first. The have a %100 satisfaction guarantee policy which obviously means nothing! What you order online does not mean you will get it. Only if the florist they order from has it. This is the worst flower company ever.
IF ANYONE ELSE HAS HAD PROBLEMS LIKE THIS EMAIL ME I WOULD LOVE TO SPEAK WITH YOU.
First off DO NOT ORDER FROM THEM. I ordered flowers to be delivered for Mother's Day. When the bouquet came it was completely different from what I ordered. I paid 68 dollars and what came looked horrible. I have e-mailed this company 5 times with no response and have called 2 times and they say they will call me back. They do no have the best prices and were more expensive than other websites I visited. The only reason I ordered from them was because I wanted a very specific flower that they had. When the order arrived it didn't even have that flower. I'm going to call them again and stay on the phone until I talk to a manager or owner. Then I'm going to turn them in to the Better Business Bureau. Stay away from this company!!!
For Mothers Day I ordered a flower arrangement for my Grandmother and another for my Mother-in-law, both to be delivered in the Dallas area. It is 2 days after Mothers Day and the flowers have NOT BEEN DELIVERED!!! I have CALLED 4 TIMES and still the flowers have not been delivered. When I spoke to the manager this morning to check on the order he said "well these flowers haven't been delivered"... NO KIDDING?? That would be the very reason for my call. The supposed MANAGER made no attempt to correct the situation at all. His only recommendation to this point has been to refund my money we'll see if that happens any time soon. Needless to say this will be my first and LAST purchase from Wesley Berry Flowers.
My mother-in-law retired a few weeks ago and since my husband and I could not attend, we decided to send her...