I ordered flowers for delivery on the phone and was assured of a price which included a $20 advertised discount. When I finally received the confirming e-mail ( some 3 days and 3 phone calls later) the pice was $20 higher than quoted. Several additional phone calls to the company yielded no reults, just a runaround. Beware of this outfit. THEY NOW SHOW THEMSELVES AS FLOWER DELIVERY EXPRESS ON THE WEB, PROBABLY BECAUSE WESLEY BERRY HAS HAD SO MUCH NEGATIVE PUBLICITY. It is the same company
I pre ordered flowers for my wife to be delivered the day of our anniversary. The day came and I didn't receive an email from my wife to say what beautiful flowers she received. I thought she just didn't send the email. Then just as I'm getting ready to leave my office for the day (5 pm) I get an email from Wesley Berry Flowers telling me that they were unable to deliver the flowers, but that they would deliver the flowers in 'a couple days' and that they would upgrade my flowers a level. I emailed them a rather strongly worded email and said I wanted my money back and that if they couldn't deliver on the specific day I didn't want to have them sent at all. They responded that I would receive a full refund and the flowers wouldn't be delivered. The next day my wife gets the flowers that I cancelled. Not only was I not refunded, I was charged twice. This overdrew my checking account and the $50 flowers ended up costing me $100 and coming a day late. What a joke!!! I confronted them again and they said 'My apologies but when I put in the request for the refund, it was too late to be refunded because the arrangement had already been designed and on its way for delivery. I apologize but we had to reauthorize the credit card after issuing the refund because the arrangement was delivered'. THANKS FOR NOTHING. I will NEVER use them again!!!
Ordered Flowers 4 days in advance on line, never received a confirmation of order after card was charged $68. I printed out the page and tried to call but went through the phone run around pressing #2 only to be hung up after a few seconds. I tried the new sales line but the operator put me on hold and then again, I was hung up on. Frustrated I gave up hoping it would work out for the best. It did not and on Monday our flowers never arrived. I am now on the phone with them and have been told not to worry, they will get there within 3 days. I am still on the phone trying to just get my money back. Odds my friends are not looking good with these scamsters.
As a previous employee of Wesley Berry Flowers, this does not shock me. I ended up having to quit Wesley Berry Flowers for their horrible working conditions, rude bosses and terrible practices. They do not care what you order, they will send what is available, no matter what the day is. They claim to care about the customer but the only thing we are allowed to even offer is a store credit. When I was a worker at Wesley Berry Flowers, I would do my best with replacements but I got in trouble because this was becoming too much work and I was told I was "TO ACCOMIDATING". When people order online they undercut the flowers and take most of the consumers money instead of putting it towards the flowers. BE ADVISED when ordering from Wesley Berry Flowers, Flowers-Nationwide.com, 800Wesleys.com, Flowerdeliveryexpress.com. Wesley Berry is nothing but a scam artist who takes people for their money and does not deliver. They only made this right because it was on television, otherwise, they would have just offered more store credits. I feel bad for people who order from Wesley Berry Flowers because they loose money. PLEASE be smart with your money and DO NOT order from them. They will take 15.99 for a "service fee" and a Michigan tax of 6%, he will also TAX any coupons that you might have, and not even inform you, these fee's are not refundable. After they take your money they send out your order to a shop near by and THAT shop takes out a delivery fee from what you are supposed to have paid for the flowers. Example, If you paid $40 for a bouquet, $15.99 for the service fee, you would only get about $25 dollars worth of flowers and that includes the vase. Good luck with anyone who attempts them.
Wesley Berry Florists does business as Flowers Delivery Express and came up on bing as one of the first florists in Rockville, Md. I ordered a Teleflora arrangement for Valentine's Day and was surprised that one, I never received a receipt notification, and secondly never received a call from the recipient about receiving the flowers. Since their telephone line was consistently busy, I emailed their customer service to let them know that the flowers were never received. They're response was to offer me a $40 credit on a future purchase. Why would I do business with someone again who has already stolen $87 from me. These people are unbelievably bold. They don't even allege that they ever made the delivery. Please save your money and headaches and don't deal with these people. I can't believe the Atty. General in their state hasn't investigated them given the number of complaints I've read about them.
This business is unreliable. Failed to deliver flowers ordered 1 week prior to valantines day . The business
outsources the 800 telephone business listing they use on the internet. The callers can not help with anything
just forward information to the mothership. It took a call to a major credit card company disputing the charge to get an instant apology email. Funny how the banks can get their attention. Shabby service/ Never will Wesley Berry Flowers get my business or a recommendation. The call service mentioned they had received over 200 calls that evening. Maybe a posting on Facebook ?
I ordered flowers on 2/7/11 for a funeral to be held in Ottumwa, Iowa on 2/9/11. The flowers were delivered to a 2nd cousin in Urbandale, Iowa on 2/12/11. How the flowers get to him, I don't know! Even the last names were different! So...our flowers did not make it to the funeral, nor to the children of the deceased. I feel terrible that they didn't have our flowers with a note of our sympathy and love at that sad time in their lives. I called Wesley Berry Flowers to complain and ask for a refund of my payment, and I got an 800 number operator telling me that she only takes orders - couldn't help me. I left a message for someone in charge to call me back. We'll see... I won't hold my breath. I filed a complain with my credit union, disputing the charge on my debit card. Hopefully I won't have to pay for the flowers that did not arrive at the funeral. So sad for the family, and really mad at Wesley Berry Flowers!
Ordered a "get well" bouquet on line for dlivery. Order was delivered a day late, product was not close to matching what I ordered on-line (vase totally diferent, type of arrangement totally different... it was like they didn't even try!). When I went to visit my friend 4 days later (4 days after the late delivery!), the roses were completely wilted. Roses were delevered from the delevery person's hands to my friend at the door. I was so embarassed when I visited her and she pointed them out. I certainly didn't recognized them as what I had ordered... and walked past them several times. I spent $77 and had every expectation that the flowers would be nice. The web-site was also mis-leading, in that it lead me to believe there was $20 off the arrangement I ordered, i.e., I thought I was getting $77 worth of flowers for $57. In fact, the price was already deducted. But if what I saw at my friend's house was $97 worth of flowers, these people should be ashamed. A $19.97 bunch of roses from the grocery store would have looked nicer!!! This company is terrible!!
I ordered flowers for relatives for Christmas. They did not make it on time. I called them and they apologised and said they would get there immediately. They never delivered the flowers. It turns out they internally cancelled the order and not only never informed me, they told me otherwise. When i spoke with them they said they could not figure out how to get the flowers to the location requested. My relatives are easy to find and easy to locate on map quest. They just quite. The complaint process was idiotic, long and complicated. The guy on the phone, who was polite, said that it is designed to make it difficult. Selling flowers for delivery elsewhere is like selling bottled Oxygen, we pay for service. Everyone has flowers to sell. Don't use this people. They are incompetent and they lie.
THIS IS NEGATIVE STARS. I WILL NEVER USE WBF in my life again! WORST COMPANY EVER! I am 19 years old writing this and this company has put me through such stress I hope this company shuts down. long story short i ordered an arrangement for my great grandmothers funeral the picture on the website look beautiful and i ordered the deluxe version. it arrived. Looked NOTHING like pic. lacked flowers. widely spread. overpriced. I talked to many many employees from there and i wanted a refund. they WOULD NOT give me a refund. The manager refused to talk to me!!! what type of company does that! they never called me back all 4 or 5 times they said they would. i kept calling they said they overvalued my arrangement and couldnt give me a refund. They would do nothing about it. i took pictures of it and sent it to WBF and they said it looked fine. I didnt ask WBF to "overvalue" my arrengement. 1st i ordered the deluxe, if mine was a deluxe being overvalued, i would hate to see the standard size. I finally called maybe the 10th time and asked to speak with the customer relations manager and they said they would give me a credit and thats all they could do. I was livid throughout the whole situation. they ARE CRAP! NEVER use this company. i would call a local florist than ever use a website florist! in fact the one i ordered was a "best seller" yea right. The representatives were not helpful at all, everyone told me something different. They never refunded my money and never had any intention of it. in this company they are right not the customer. NEVER AGAIN will i give my money to this company. i would rather shave my head
I ordered an arrangement for my Granddaughter on the Birth of Her Firstborn Child. My Great Grandson. They Delivered late and have not Picked up the up the horrendous thing yet, after I have asked repeatedly for them to do. I was so ashamed and embarrassed that she had to receive such a Pitiful Sight of an arrangement . I paid $130.00 for a premium arrangement of fall roses and received a triple substandard MESS! Betty Amons from Louisiana ------- I am also going to send a letter to the editor of the Murfreesboro News paper. Wonder if that will get their attention?
I made the mistake of ordering flowers from this horrible place for my mother-in-law's birthday. The order confirmation was delivered to my SPAM box, so I looked on the web and found a ton of complaints about the company. I promptly called them and cancelled the order because I was afraid that the flowers might not get there. I was told that the order was cancelled, and when I asked, I was told that I did not need a cancellation number or e-mail. The next day the flowers were delivered anyway, so I informed them that I had cancelled the order and would not pay for the flowers. They said, of course, that they had no record of the cancellation. They then sent someone from the local flower shop to retrieve the flowers from my mother-in-law's house! We called the local flower shop and put a stop to that, but Wesley Berry Flowers continued to insist that I had not cancelled the order and promptly charged my card for the order.
We must put a stop to people who run their business in this manner. There are enough good businesses in the world, and we should patronize them instead of continuing to support rip-offs like this.
I will now look up the reputation of any business I plan to order anything from.
ITS ONE THING TO DELIVER THE WRONG FLOWERS BUT TO NOT DELIVER FLOWERS AT ALL IS ABOUT AS BAD AS IT GETS! MY...
DO NOT USE THIS COMPANY! I placed an order for Mother's Day on May 6th for a May 7th delivery. I never...
My mistake was getting pulled in by their website saying that they could do the same day delivery. My husband & I order flowers for our sis-in-law birthday on the 7th Jan to be deliver that day, a small arrangement was costing me over $80 but it would be worth it if it has gotten there as promise. They never showed up. I call to see why, they had an excuse about printer went down and the order slip down and they would deliver that day with a few extra flowers and let our sis-in-law know it was their mistake. Yep!! No delivery and so I requested a refund and I had to keep making calls and “Daniel” is the only one who can do the refunds & he was always on another phone line when I call and of course, he never return my calls. Finally on 11th Feb, when he was "on the Phone" I requested his manager. Surprise, guess who finish his phone call ASAP and came on the line to talk. Right!! Daniel!! Then I started getting excuses from him and I have to keep calling. Got where I check my account in the AM & PM and have to make a call. Finally got my refund back into my account on 2/17/10. 40 days total.. About 27 business days minus the weekends & holidays. I don't know about anyone else, $80.50 is a lot of money for me to shell out in the first place then to receive the crappy service & attitude. Excuse me but it will be a cold place you know where before I even consider doing any business with them again. In fact, I guess that I just send the money to the sis-in-law instead of trying to brighten her day.
I was a customer service rep. at Wesleys and it was the most horrible job. I quit because the owner wanted us to lie to the customers and say we guarantee that their flowers would get there same day ...even on holidays when most shops aren't even open!! I was feeling horrible for these customers who orders flowers on a holiday like memorial day and I knew they couldn't get there flowers that day, so I stated I couldn't guarantee it but I could try to call shops to see if there is one open or I can deliver next day. I got yelled at for not saying yes always to the customer and the owner made the other girl I worked with that day cry. Owner stated to me "what does guarantee mean to you?" I was like ummmm daaa that means you will get their flowers there that day...he goes " No! thats not what guarantee means!" I was like look it up in the dictionary, owner is a cut throat business man that only cares about his numbers coming in, NOT the customers or employees! I don't believe in the "always say yes" policy...so I walked out that day and quit. I never have quit a job without a 2 weeks notice and I have worked since I was 16 and I'm in my late 20's.
Mothers Day week we worked 16 hours straight with NO BREAKS, only 15 min to scarf down some food. Just a very unpleasant place to work and I wouldn't advise anyone to order flowers or work there!!!
I had placed an order online on October 20th, only to find out five minutes afterwards that the person for whom the flowers were would be traveling on the delivery date. I immediately called Wesley flowers and asked them to cancel the order, which they said that they did. I was also told that the money would be credited to my credit card immediately. Two weeks later, I had a charge for the order on my credit card bill but no credit. I called again and spoke with someone who apologized and said that they would credit the money to my card within 3-4 days and send me a cancellation e-mail. Fast forward to one week later and still no credit! So, I called again and spoke with Daniel, who is supposedly in charge of refunds/cancellations, and he assured me that the money would be credited in 8-10 business days. I did finally receive a cancellation e-mail a week later, but the money still wasn't credited. Admittedly, I should've just gone through my credit card company at this point and disputed the charge, but I decided to give them a few more days. With the stress of the holidays, I completely forgot to follow up on the credit during the next weeks, and realized, to my dismay, in mid-January that I never received the credit. Soooo, I called my credit card company, and of course, it was too late to do anything through them. Thoroughly annoyed, I called Wesley Berry three times until I finally reached the inept Daniel, who said that he would credit the money to my credit card within 24 hours. Yeah, right. Needless to say, the 24 hours have passed, and I still don't have the credit.
My coworkers and I took a donation and ordered flowers for a coworker's aunt who had passed away. I wa...
I was sent 24 roses which were ordered online with Wesley Berry Flowers. I understand that flowers that are delivered in this manner, need to sit and given time to revive. After 24, 48, and 72 hours they still looked old wilted and squished. There is a satisfaction guarantee listed on the paperwork and on the website that said to call or e-mail. I sent several e-mails that have not gotten any response. The first time I called, the person said that I had to call back and that she couldn't help me. I called back and finally was able to speak to someone today. She asked if I had the flowers still and I explained that they died and I threw them out. She said that I cannot get a refund or new order unless I had them to give back to them. First of all, that is not listed with the guarantee, second, why would I keep dead flowers.
The company is not a reputable company and does not stand by their product.
I wanted a local florist to deliver flowers to my Mother-In-Law’s retirement party. My Google search for a local florist led me to www.800wesleys.com, a Seneca, Ks florist advertising it has been family owned since 1946. After reviewing arrangements on the site that actually states “Welcome to Seneca, Kansas” and “Seneca Wesley Berry Flowers”, I called to place an order. I was not aware I was calling a call center in Michigan. Wesley Berry Flowers had intercepted my order by posing as a local florist.
Although I provided all the necessary information for a complete order, they failed to provide the expected service. While my credit card was not charged, the actions cost us a great deal. The order placed was to be the singular representation of her four children unable to attend the event. I received several excuses for the failure from their service department (agent was in training, was not a local florist for the area). Nothing was offered to me in appeasement, the manager I spoke with felt they had done nothing wrong because my card was never charged.
Post order service from Wesley Berry Flowers is the worst I have ever received. Three calls were placed before I ever received an apology. Phone etiquette is incredibly poor, and I was disconnected or hung up on several times.
I will report the deceptive advertising Wesley Berry Flowers relies upon to the FTC, FTD, and better business bureaus.