Wendy’s International / The Wendy's Companyservice complaint

H Sep 09, 2018

I would like to submit a complaint about the service received at the 204 15th St E, Tuscaloosa, AL location on Sept 9, [email protected] 4:28. The drive through speaker volume was very low and the associate would not speak clearly. The order was repeated numerous times and we decide to give the order at the window. There was still miss communication and poor customer service. The manager stepped in and tried to resolve/clarify the order. As we ordered a combo #2 (NO CHEESE) w/bottle water and a double stack w/everything, they did not let us know that they did not have bottle water until after we paid and at the pick up window. They did not offer a substitution or an up size for this, that would have been good customer service. There was clear frustration and attitude from the associate and manager when we asked about the up size in replace of the bottle water we paid for. Once we got our order it was still incorrect. The double stack did not have everything and the #2 had cheese. I sent the double stack back so they could properly make it. They also said they were out of chili seasoning, which was hard to believe after the service receive. This experience was terrible. Even though the manager injected herself into the situation, which became worse after she became involved. I understand frustration but customer service is as important as the quality of the food.

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