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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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H
9:21 am EDT

Wendy’s new hire: ford road, canton/michigan

Alert!
To whom It May Concern: Are you going to interview or hire a mentally sick/disorder woman? Her name is Farzana Azeem, she has a long history of mental disorder, domestic violence, cops has been called to her home for so many times, and recently she got fired from Banyan Montessori (6215 N Canton Center Rd #305, Canton, MI [protected]) and Achieve Charter School, canton-YMCA (248 S. Union Street, Plymouth, MI [protected]-2904didn't offer her job either.

Her husband is an Engineer and works for a big company in Van Buren Township. They own one home in upstate NY in Niskayuna and one is here in Canton. They are well established, they don't need this job. What I know is, her husband wanted a house wife, that's was the reason he got married the woman like her and he didn't even know her mental conditions, of-course she and her parents lied to him too so he can marry her, now he got two kids and can't divorce her because of the kids.
She used to work in Niskayuna ymca, she has been terminated from there once they found out her mental issue and Police (Niskayuna Police) got called in her Niskayuna residence many times. Cops (Canton Police) got called here in the new home too. Her husband should divorce her; I think he doesn't do it due to their children.

Couple of times she left home and took her children to Ann Arbor Shelter (SafeHouse Center, Clark road, Ann Arbor) Home and stayed there for many weeks, due to domestic violence. What I found here due to her mental issue is, she just left while her husband at work. She did twice same way, and now she doesn't drive, even though they got two cars, I think, her husband doesn't want her to drive due to her mental instability. I'm sure, she doesn't drive to see you.

She and her husband have been leaving in Canton more than four years; she is unqualified for any job. She should go to a mental hospital and get cured there. May be there is no cure of her; just keep her away from the community's business.

In 2017, she wants to work with Achieve Charter School, canton-YMCA (248 S. Union Street, Plymouth, MI [protected]

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R. Car.
, US
Jan 22, 2022 12:23 pm EST

I think you should mind your own business.

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11:40 pm EDT
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Wendy’s drive thru

My family and I went to Wendy's in Hillsboro OR. We went through the drive thru and began to place our order. The employee taking it was very rude and had a poor attitude. When we got our order it was incorrect and missing many items. When I went in, the same girl was extremely rude and tried to argue with me about it. It took them over 20 minutes to correct it. By then, the rest of the food was cold. Instead of waiting again I just left. I was not happy that my dinner was cold and treated like I was in the wrong. I am not happy that I wasted over $33 too.

This took place on 9/11/18 @ about 6:45 pm near zip code 97006

Thank you

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11:08 pm EDT
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Wendy’s service/food

I frequent the Wendy's on 7th Street and Bell Rd. In Phoenix AZ quite often, but last year I moved out of that area. Tonight 9/13 I was missing Wendy's and drive over for a hamburger, french fries and a drink. I waited over ten minutes for someone to come to the register to take my order (the young lady was busy sweeping the floor). I finally was able to place my order. I waited over 15 minutes for my order to be prepared and I was able to watch the preparer of my food carry on a conversation with a co worker.
When I finally received the order which I asked to be eaten at Wendy's, it was put into a take out bag. The hamburger was cold, the French fries were limp and my trip back to my favorite Wendy's was ruined.

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4:58 pm EDT

Wendy’s general manager

Every time me and my boyfriend come into this location (wendy's on a st.in antioch, ca) the general manager, nick harrasses us. He will come up to us and tell us we have to leave even after purchasing our food. Were quiet and never bother anyone. But for some reason it's a new problem every single time we come in. First he says customers complain about us using the bathroom, then the problem is that people want to come and sit down where we are sitting when there is plenty of open seating available and the open seats right across from us have yet to have anyone come and sit down, or we've been there too long. The sign in the restaurant specifically states seating is for customers. I'm not sure how they handle their management training but this guy has no business being a general manager. He's rude and makes up lies. Apparently he has something against us. People in this store will be there just as long or even before and after us. We've also been in there when someone was literally sleeping at a table but no body else gets told they have to leave, only us. Again not sure if wendy's tolerates this kind of harassment but I will not be taking my business and eating at wendy's ever again strictly due to this specific person.

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7:32 pm EDT

Wendy’s service

Store 11696 in El Paso, TX on the gateway plaza had absolutely nobody working the counter. I waited about 5 minutes before anyone came to take my order. There was a young lady working in the drive through and told me she would be with me in just a minute. When she came over, she took my order, one baked potato (plain). That's it. Nothing else. I waited for my baked potatoe while she went back to working the drive through. I told her I came in bc there was nobody in but the drive through was wrapped around so long, I would have been out on the Gateway. I asked what was taking so long, I just wanted my baked potato so I could go bc can't dog was in the car. I didn't know I'd be in there over 10 minutes when there was not one single person in front of me. The young lady had blue hair and tried to get smart by saying it wasn't her fault that my dog was out there. I told her it is bc she could have thrown my baked potato in a bag and I could have been on my way. I didn't need salt, pepper, butter, or sour cream. All I wanted was my baked potato. I didn't even need a bag. Now your manager on duty came over to give me my baked potato but there obviously should have been someone working the counter. The people who walked in behind me still had not ordered when I left out of the store.

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10:51 am EDT
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Wendy’s from food to handcuffs

went for a food and end up in handcuffs. Me and my husband went to get a order that I called and ask could I still pick up and the told me yes. Get there and no one wanted to give me my food. The manager didn't want to come and talk to me about what was going on. Other workers was use file language and manager as well. They were very rude. I told the manager that I would wait until she had time to talk to me bc she said she was to busy to talk to me but was at the front of the store with her arms folded. I ask for her name and corporate number and she wouldn't give it to me. She told me if I wait for her to give me the number I will be waiting for a long time. Then I google the number, while on the phn with the corporate lady the police show up with there guns drawn On me and my husband. They worker called the police and told them that we had a gun. We were in handcuffs for 26 minuets before they let us go. After searching through our are they found no gun. No one still has not reached out to me about this situation and it has been 7days.

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10:15 pm EDT

Wendy’s manager carlos/ district manager maria

MANAGER Carlos is very rude, he hung up the phone on me while I was discussing a issue with him. I called back, he answers with a very rude attitude as if I'm bothering him.But this is not the first time he has done this before. If that's how you treat customers then you should not be in management nor answering the phone. VERY DISRESPECTFUL! The District Manager is no better she acts as if his actions were right, she never apologized for anything. I will NEVER VISIT THIS LOCATION EVER AGAIN 9819 HIGHWAY 6.

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5:33 pm EDT
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Wendy’s service complaint

I would like to submit a complaint about the service received at the 204 15th St E, Tuscaloosa, AL location on Sept 9, 2018.@ 4:28. The drive through speaker volume was very low and the associate would not speak clearly. The order was repeated numerous times and we decide to give the order at the window. There was still miss communication and poor customer service. The manager stepped in and tried to resolve/clarify the order. As we ordered a combo #2 (NO CHEESE) w/bottle water and a double stack w/everything, they did not let us know that they did not have bottle water until after we paid and at the pick up window. They did not offer a substitution or an up size for this, that would have been good customer service. There was clear frustration and attitude from the associate and manager when we asked about the up size in replace of the bottle water we paid for. Once we got our order it was still incorrect. The double stack did not have everything and the #2 had cheese. I sent the double stack back so they could properly make it. They also said they were out of chili seasoning, which was hard to believe after the service receive. This experience was terrible. Even though the manager injected herself into the situation, which became worse after she became involved. I understand frustration but customer service is as important as the quality of the food.

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12:17 pm EDT

Wendy’s service

They are overly slow ! They're not ina hurry for anything, when I go on the inside after waiting 20mins in the drive thru they are all playing ‘ laughing and joking ! Not making the orders . I think the managers do NOT care about the work crew, because they aren't enforcing them to do the work. If the drive thru is wrapped around the entire building they should be working !

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1:15 am EDT
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Wendy’s baconator burger and fries and apple pecan chicken salad

I visited my local Wendy's today and bought a baconator meal large & a apple pecan chicken salad when I got home which is not even 10 min away from the restaurant and opened my bag of food I realized that the fries were extremely cold and the burger meat was hard and not fresh at my wife opened her salad and the chicken was hard and cold also some pieces of lettuce had a little bit of a brownish coloring on it I'm very disappointed this is the first time I ever had a problem with this restaurant

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5:47 pm EDT

Wendy’s 96 jayco rv

1996 30' jayco motorhome
Clean and clear nv. Title.
My name is wendy and on friday, august 30, 2018 joann and her boyfriend let me spend the night in their rv so I could decide if I wanted to buy it. The floor was rotten so they started cutting the flooring out to the point you can see the street under it. Then they put laminate on top of the wet floor. I could not find my cat when I left so joann text me if I paid her 1000.00 she would return my pet. She is also holding a 500.00 deposit I gave her. Please contact me for detail text messages I have showing her criminal behavior. (she has reposted this rv for sale under the name joann)
I am filing a report with the police tuesday because they are out saturday, sunday, and this monday!

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1:44 pm EDT

Wendy’s blt

I Ordered a blt, no tomato add onion... the sandwich i recieved had tomato, and no onion, i also did not get a reciept. This was at 2:35 p.m. in the drive thru, the business did not appear to be busy, thats why i stopped there...i thought they would get my order right! I love wendys food, but they always screw my order up at this store...i try to give them the benefit of the doubt, but i probably will not return

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8:21 am EDT

Wendy’s melinda wood, store manager

Melinda Wood was very angry that day, very aggressive with words and rude. As I was walking from the back of the store to the fry station, I see her jerking at the chicken drawer, as it appears to be stuck. She then turns, throws the object in her hand in my direction, sees it hit me in my ribs, then continues working, not saying a word. I stand there in shock for a second, trying to catch my breath as it knocked the wind out of me. Angela is standing behind her, looking at me with her mouth wide open. I go outside, Cindora coming after me, making sure I'm ok. She goes back inside, comes back out and I go in with her, waiting to see if Melinda is going to apologize. She doesn't. I leave to go home and get my boyfriend, as not being from this area, I needed someone there for support. I return, asking Melinda if I can fill out an incident report. She says no, then gets very argumentative with me, changing her story multiple times. She finally admits to knowing what she did. I go outside to call 911. They aren't able to do anything because whatever video she showed them, you're not able to see to object hit me. In any sense, this is not how a store manager, OR ANY EMPLOYEE PERIOD, should act. I would like to be compensated or at least see this woman lose her job. I refuse to work with such a bitter, angry person. She was very unprofessional. I only worked there for about 2 weeks.

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10:56 am EDT
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Wendy’s food, restaurant and service

My sister and my niece and her two friends decided to eat at Wendy's at 6530 Pearl Road in Parma Hts, Ohio 44130. The restaurant was dirty, the ceilings have water spots from leaking. table were not wiped off and service was lousy. My niece ordered a salad with blueberries and walnuts which were in a small packet that expired 6/20/2018 and they were hard as a rock. Our burgers were partially raw and the fries were burnt. We ordered 2 ice teas which we threw out because it was so nasty. I was never so disappointed at a Wendy's restaurant. I love Wendy's. This place was so warm inside I wanted to pass out. We spend $32.86 for an awful dinner. This place makes Wendy's look bad. There was line of people waiting to submit there order.

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Update by Sharon McFaul
Sep 02, 2018 10:57 am EDT

I just sent the complaint

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9:17 pm EDT

Wendy’s frosty

We bought three small chocolate frosty's at the 1792 Wendy's in Winter Springs, FL today (08/30/18) at 9:30 PM and while we were eating them we found fragments of white plastic in all three. We couldn't eat them.
This is ridiculous and unacceptable. It's a huge safety hazard! This is truly dangerous. Some scoops have tons of tiny pieces and some scoops have huge ones.
I hope I got the last of the batch and that you don't serve that Frosty and plastic smoothie tomorrow to anyone, especially children!

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9:56 pm EDT

Wendy’s bad service

I went to a Wendys in buffalo new york on main street and the service was horrible. They had no fries, spoons. And the workers were pulling up they PANTS and playing behind the counters. They were just having a party. It took them 15 minutes to give me 2 frosty cause they kept playing. My experience from a 1-10 was a -2 . The service was really bad.

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PattyP7
, US
Aug 30, 2018 4:30 pm EDT
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I went to Wendy in Flowood MS on plaza drive. It was a little after 3 pm 8/30/18. Drive through line I had to give my order 3 times and he just disappeared and came back asking if he could take my order each time. Then there was 1 car in front of me but it took them 10 minutes to serve him. Window 1 taking money no one was there, I saw him walk away just before I approached. Window 2 took my money and walked away. After several minutes returned my change. The service was bad. I was going to make a complaint on the Wendy’s survey but there was no receipt in my bag. Need the store# and exact time to complete it. So here I am to report bad service.

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8:20 pm EDT
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Wendy’s the food

I had went to Wendy's two days ago and purchased a Caesar salad. While eating the salad, it taste like the lettuce wasn't clean or that something was wrong with the lettuce. After i got done eating the salad, i started feeling sick. I had diarrhea and throwing up from the salad with stomach pain as well. I wasn't sick until after I ate it. I am still feeling sick from it days later.

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1:25 pm EDT
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Wendy’s I spent over $10 for a combo meal. hamburger was not right

My dad took me to wendys since I was a child. I stopped going to wendys years ago because product and service became horrible. I was so excited when stores were renovated. However, I spent over $10 for a combo meal. Wendy's on cassat and post location, jacksonville, florida at 11:30 am. I asked for a single atw add bacon. I got a jr. Bacon. When I had to drive back, the burger I received had a slice of bacon torn in half. A $6.00 cheeseburger had a sliver of bacon. Manager was rude when I asked if that was all the bacon that came on it. No compensation of any kind and a disappointing burger on top of. I was excited to enjoy wendy's again. My name is wendy. I do not know if I will pay my hard earned money with wendy's again. Sad because I am a great customer. I have never complained in my life with any company. You can check that.

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Update by Wendy Somerset
Aug 27, 2018 1:27 pm EDT

Quite disappointing

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12:57 pm EDT

Wendy’s service & lack of products

Ordered Baked Potato. I was informed they ran out of Potatoes. Ordered the Chicken Strip Dinner. Got to the Window and was rudely asked are you going to wait for the strips? I asked how long they were going to be. She replied atleast 5 minutes. I cancelled the 2 orders for strips I had placed and left. The Person at the window taking orders was terrible. She was rude and totally unconcerned with customer service.

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12:31 am EDT
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Wendy’s restaurant food

My experience at Wendy's tonight was very unsettling. I ordered a double hamburger with everything extra tomato. But when I got home what I found in my bag was a sandwich that look like it was thrown together. The bun was all greasy and had mayo and ketchup smeared all over it. The paper it was wrapped in looked like it had been reused. I bought this today Wednesday August 15, 2018 around 9:00p at the location at 1918 Scenic Highway
Snellville,  GA 30078.
I normally would not go to such measures about a bad sandwich. But I tried calling the store over and over, but no one would answer the phone. I tried for approximately 2 and a 1/2 hours with no answer and that lead to futhar fustration. I would like to be refunded for this bad meal please.

Thank you,

Gregory Robinson

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Contact Wendy’s customer service

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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