CB Banks Wells Fargo Complaints #1382-1401

Wells Fargo review: wells fargo-terrible service to customer of 38 years ( 1 comment)

CalvinAZ of Pune, IN

Nov 21, 2009 2:28 pm UTC

Resolved

I started a refinance on a property in June of 2009. As of November 21, the process is still in place. This is a $38, 000 refinance for a loan Wells Fargo already services. My credit rating is over 800 and I have banked with the same account at Wells Fargo for over 38 years. The first month there was not action at all. After two months I was asked for more details and told it was about to close. I was then asked for information on the HOA. I submitted that information to Wells Fargo. A month later Wells Fargo said they provided the wrong form and needed this filled out. The new form had just one small change on it in a question. This cost me an additional $100 to get HOA certification again on the new form. Then Wells Fargo said they needed more details on the insurance even though the insurance provider gave them the actual insurance document. Wells Fargo said they needed the HOA to complete a form given the insurance data and could not use the actual insurance papers. After being told the loan would probably close in about a week, I call back about three weeks later only to learn nothing has happened and the person told me a lie --- the document had never been sent in and he apologized. Wells Fargo then claimed the assessments for the HOA association had more than 15% of the residents late and needed to know their actions. The HOA said Wells Fargo had wrong information that this wrong and worked directly with Wells Fargo to show, late assessments were less than 13%, and rentals were under 20% or possibly less. Additional documentation was sent to Wells Fargo supporting this. The person working on the loan at Wells Fargo said he would complete the paperwork and re-forward to underwriting. One week later I called to ask what was up with the refinance and the person at Wells Fargo could not remember and then realizes he needs to be sent to the underwriter. He had told me one week earlier it had been sent. During these past 6-months, I have called the supervisor and manager for the person working on my loan several times. I cannot tell you how many times they have failed to tell me the truth. After being a customer for Wells Fargo for over 38 years, I am done with them. Here are more facts: The loan is a refinance that they already service. The refinance is just $38, 000. I have a credit rating well of 800. I have been a good customer of Wells Fargo for almost 39 years. The property being refinanced is a nice established lake community is Arizona. This loan process started in late June (about 6 months now). The bank continues to fail to respond to calls and has lied in saying it was processing the loan while it sat on desks for weeks and at one point one month. I have in my own personal checking account almost the total that I am trying to refinance. I am refinancing an old loan Wells Fargo has serviced for years. It was an FHA but I want the FHA off it so going conventional. The loan is currently a 9% interest and the new refinance is locked in at 5.1%. It would appear Wells Fargo is doing everything possible to keep the FHA and locking me up in the process from going to another lender. Try to find someone at the bank who well help or even call back --- almost impossible. After banking at Wells Fargo for 38 years, I can clearly state their service has sunk to the lowest levels.

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750 Credit Score

Philadelphia, US

14 comments

750 Credit Score of Philadelphia, US

Oct 08, 2011 6:04 pm UTC

Verified customer

On April 21st and May 9th I posted comments on this site regarding problems with Wells Fargo. Since then I have written a number of letters to Wells Fargo and the Comptroller of the Currency and spoke with several, higher-level people with Wells Fargo. I have the names and addresses of the bank vice presidents if anyone wants to write letters. Wells Fargo's bank president is John G. Stumpf. His work address is: Wells Fargo Corporate Offices, 420 Montgomery St., San Francisco, CA 94104. His home address is 1090 Chestnut Ave., Apt.12, San Francisco, CA [protected].

For Wells Fargo it all comes down to taking your money and not honoring the interest rate that they promised. They refuse to refinance my mortgage that is already with them and they will not give me a refund of the $609 they took from me. Michael Salmon and Michael Dullea received their commisions as well as the title company and appraiser. Believe me, these people are liars and cheats and will wear you down. Wells Fargo does not have to answer to anyone. The Comptroller is a total joke and will just refer you back to the bank to resolve the issues. I am continuing to fight and may have a large number warning posters printed up and put on cars in their parking lot. For me, it's now a matter of principal, not money.

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