The complaint has been investigated and
resolved to the customer's satisfaction
Wells Fargo Home Mortgageworst customer service I have ever experienced

Wells Fargo Home Mortgage

I refinanced a home loan with Wells Fargo obtaining a loan with a different company. Loan with Wells Fargo was paid off 8/31/07. I am owed $1400.00 escrow refund. per Wells Fargo website, procedure is to issue the refund check 15 days after the loan payoff. I waited 21 days. Called Wells Fargo cust. svc and was told they have until 28th of Sept. for my receipt of the check, stating the check was mailed from Des Moines, IA on Sept. 17th. I live in a suburb of Des Moines. Considered same metro area. I did not receive the check on the 28th so I called back that day after my mail had been delivered. I spoke to "Teon" who told me he would place a stop pay on the first check, so if I happen to receive the first check, I should discard it. He said a new check would be "OVERNIGHTED" to me and received no later than the following Tuesday.

On Saturday, I received the first check, but no good because a stop pay was placed, per Teon. Took 12 days to be delivered 8 miles from Wells Fargo. However, I was assured I would receive a new check Tuesday. Did not receive check on Tuesday, called back. Wed, Oct. 3rd. Rep. said she could not tell what was happening with the refund, no notations. She asked who I had spoken to on Friday. I could not find the name immediately. She said she could not determine what was being done without the name. I said I would find the name and call back. Found the name few moments later and called back, of course different person this time. I asked to speak with Teon. Was told not allowed to transfer call to Teon, because Teon had not placed a notation on the account giving permission to transfer call to him. This call was now being handled by "Stacy" Stacy said she could not tell what was happening with the refund based on computer records, she could not even tell if a stop pay had been placed on the first check, which I now had in hand, but she said I could not deposit, because it may be returned. I asked if she could go talk to Teon, and she incredibly said she was not allowed to do that. I asked to speak to Teon's supervisor and she put me on hold for 10 minutes. Upon Stacy's return, she said it would take 24 hours to determine if a stop pay was placed on the check and another 24 hours to issue a second check. She said she would need to send an Email, per procedure, to Teon and Teon's supervisor, whose name is Aretha Andrews. Stacy assured me absolutely 100% that Ms. Andrews would call me the following day to update me on what the outcome was of the inquiry. Stacy gave me Ms. Andrews direct number and I asked Stacy to place a notation on my account that allows me to call her back if I need to. She assured me she would do that and guaranteed that Ms. Andrews would call me. That phone call did not come. I called back the day after I was to receive the promised call. I called the direct number I was given for Ms. Andrews and got her voice mail. I left a message. I then called the Cust Svc number and asked for Stacy, rep. said he was not allowed to transfer calls to other Rep's. He said Stacy had not placed the notation on my account as she had promised. I am now starting over and explaining the whole thing over again to brand new people. As of now, someone named Chad Fease has assured me a new check is being issued today, Oct. 5th, and I will receive the check no later than Monday.

I maintained a mortgage loan with Wells Fargo for 11 years and they made a nice chunk of change from my interest payments. To put it simply, I do not deserve to be treated this way.


  • Mo
    MomTino123 May 27, 2011

    I recently became involved with Wells Fargo Dealer Services and it has been nothing but hell since. The employees are incompetent and rude, they will say anything to degrade you. They don't try to work with you on anything and act like they are doing you a favor. They rep-remand you like a child and put your character in question with every phone conversation you have with them.Please when considering dealing with this company to keep in mind their uncivil tactics of business. Try at any cost to avoid Wells Fargo

    0 Votes
  • Ji
    Jill Paul Jan 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I feel your pain. People beware, do not use Wells Fargo for your mortgage. The amt of stupidity and incompetence is unreal, I have never been treated so shoddy especially by people who are getting my money. They have been making us jump through hoops for months although we have a perfect application. I know it is age discrimination but of course I can't prove that . Wish there was a way to let the world know what a dishonest organization they are

    0 Votes
  • Le
    Lee Org Sep 02, 2009

    I've twalked to more than ten employees sat Wells Fargo Home Mortwge about my loan with it. Wells Fargo has constantly to jack up my mortgage payments with hocus pocus excuses. THE PROBLEM IS TO STOP WF from admitting its mistakes, let alone making corrections. WF is also using such excuse for not cashing my monthly losn payments and entered it as [deliuent]!!! What a small-time losan shark!

    0 Votes
  • Br
    Brad Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please contact the Better Business Bureau and the Comptroller of the Currency for National Banks. Doing this will get the banks attention and they will work more diligently to resolve your issues. This will also help others.

    0 Votes
  • Rh
    rhonda wiltsi Dec 01, 2007

    wells fargo cash on demand loans beware ! Isn't there anyone that can stop this company from hurting peoples credit ? I reported a loan that was taken out in my name without my concent and the use of MY SS# without my concent . I shortly after that had a brain injury ,I have all the medical reports and a police report # to prove all this is true . I called after I was recovering and they told me they would do nothing about the problem to much time had passesd . I now have a credit report with an unpaid loan on it and that there is somewhere around 1500 dolars owed . I will except any help I can get with this matter . One last note I have been on ss disabilty for around six years now. My yearly income is 7000. dollars a year .I see about 5000. of that because I have to pay medicaid 1200. a year and another 1200. is used for over the counter drugs not covered by madicaid . Hard to believe I know please help me regain my credit back .
    Thank you and may god bless.

    0 Votes

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