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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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5:52 pm EST
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Wells Fargo insurance

Wells Fargo bought my mortgage and have been trying to sell me insurance since they did. I have a homeowners and a flood insurance policy with State Farm. They gave me a excuse that my homeowners and flood policy had to be the extact same amounts. Because my Flood insurance was $2000 different they were nice enough to add a $700 flood insurace policy that I didn't need. I lowered my home owners to the same as my flood insurace so they change the 4 days that were at different amounts to were I owed $24.00. This money was sent to a insurance company that they own. They took the money out of my escrow account to pay themselves. If you have a choice stay away from this company.If they have done something similar to you contact the BBB and the Attroney General of your state and file complaints. Something needs to be done to companies that feel they can do what they want and not be held accountable. I have sent letters to my resepentatives asking that they look into the Wells Fargo. I have ask they they go homeownwers protection from preditary companies such as Wells Fargo. The company moto is they have been in business for 150 years should be we have been stealing for 150 years.

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Wells Fargo cobra insurance cancelled/ discrimination

I was employed by Wachovia Mortgage FSB in the San Antonio Texas Financial Call Center until Dec 2008 when I was laid off with approximately 1500 other employees. I went on Cobra insurance through Wachovia during 2009. In October 2010 Wells Fargo who bought Wachovia was now handling the employee benefits, ie Cobra Insurance. I made my selections for Cobra insurance for 2010, which will run out in June 2010. I have the conformation letter of my Cobra insurance selections from Wells Fargo in November 2009. All along I have been making my Cobra insurance payments via ETF. I had to switch insurance plans for 2010 and selected one of the plans that Wells Fargo offered. I have made my Jan and Feb Cobra payments. Now Wells Fargo has informed me they have canceled my Cobra insurance, has sent me two different letters saying they have reinstated my coverage with plans that I have not selected, and sent me a check back for $1400 with the note return of premiums. The service center also tells me I have a $900 credit. I have opened a claim with the WF Cobra service center on Feb 11, 2010. To date I have not received any assistance from them in clearing up this matter. I have called the 800 number many times, can never get to a supervisor or manager. The people in the call center cannot /will not tell me what is going on. I even got a Manager on the phone from the Human Resources Dept on a conference call with the Cobra Insurance center, she could not get another manager or supervisor on the phone either. I called Wells Fargo Excecutive office for Jack Stumpf the CEO of Wells Fargo. They could not help me and could not tell me what to do except to call back the Cobra service center. If you schedule a call to have a manager or supervisor call you back, they make one attempt. If you miss the call you have to request a call all over again and wait... I have finally called the US Department of Labor to file a complaint against Wells Fargo. The Labor department is waiting on a call from Wells Fargo. The bottom line is until the US Department of Labor hears back from Wells Fargo, I and my family have no insurance coverage due to Wells Fargo' incompetence! I have just found a new job after a years search. As soon as I can get insurance coverage with my new employer ( 90 day waiting period) I will be done with Wachovia/ Wells Fargo! I have been in the customer service industry for over 30 yeras and have never seen a company handle a complaint so poorly! IWILL NEVER DO BUSINESS WITH ANY WELLS FARGO COMPANY OR ACCEPT A CHECK DRAWN ON A WELLS FARGO BANK OR WELLS FARGO COMPANY. IN MY OPINION THEY ARE CROOKS AND ARE DISCRIMINATORY TOWARDS FORMER EMPLOYEES!

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angry gary
, US
Mar 04, 2010 10:15 pm EST
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ITS HEWITT who is the problem, not WELLS FARGO

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angry gary
, US
Mar 04, 2010 9:50 pm EST
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Have called the service center 7 times with the same question and have still not received an answer' I have had my former
Manager reach out and theystill have not found me the answer They hide behind HIPPA and tell Managers to have you call and speack with a supervisor and still you can't get a straight answer

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Wells Fargo payoff

I've had my car loan through WellsFargo since 2008. I decided to pay my car off early by 2 years. So I had the money in my bank account and decided just to send the check via Billpay. I first called twice to see what address I had to mail the payoff to. Then I called and got the exact payoff and send the check out via billpay that day. So, I havent heard anything. I called Wellsfargo and told them the sitaution the guy said to make sure the check acutally went out and maybe it was something on my banks side. I called my bank and they said the check had been mailed out 2/12 and that WellsFargo should have rec. the check in 5 business days which was thur. I called them again today 2/22 and nothing they have not rec. the check. The lady on the phone was saying that maybe I mailed to the wrong P.O. Box. I told her I called twice and 2 reps said that was the correct address and now your saying something different. She was like I dont know why they told you that and your check probably arrived to that Box but they had to send it to the right Box. Then I asked her about interest because I was told that if they payment was not rec. by the 2/22 that they would add interest. The lady was like yes if we dont get the check today we are going to add the interest, and it doesnt matter when the check was mailed it matters when we get it in hand. So, I told her I know how sometimes places hold onto the checks to charge you interest and late fees (chase-I cancelled the Credit Card after this happen) She got defensive and was like what do you mean by that. I said you know what I mean. I know for a fact they have the check in hand and they are doing nothing to process it. Come tomorrow I bet I check they will have the check processed. All this to charge me interest come on you took bailout money that wasnt yours in the first place. What Rip-Offs.

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Wells Fargo lease

So I leased a car in 2007 from Wells Fargo Auto Finance. I lost my job 2 mos. later in 10/07. I made ON TIME full payments to Wells Fargo Auto Finance through February 2009 despite being unemployed and only working now and again at 10% of my former wage given the economy, etc. To make is simple.. we were former large earners for years who were significantly hurt in the 2007 recession forward and I was only able to find temp and contract employment at 10-20% of my former earnings. Despite that, I made payments to Wells Fargo Auto Finance without a hitch for nearly 20 mos. Finally, by 2/2010 we were 30 days delinquent and unable to continue paying for the car that was LEASED based on my former employer's monthly car allowance. Basically, we were done and we'd exhausted all of our financial resources, family, friends, 401k, housing equity, etc to pay our bills including the lease. Flash forward. 2/10/2010, WFAF calls me, asks for 1 pmt by eom. I say I can't, I tell them I'm done, baked, can't afford it further. WFAF rep responds by attacking me for being a lame businessman, a bad husbad, bad father, etc telling me I should not have entered into the agreement in 2007 if I could not pay for it. I told her, I'm sorry, but I lost my job nearly 2 years ago and have paid you religously since then but have run out of options and money. I said, Please come pick up the car, let's work something out and settle. She told me no way, she wants $ or nothing. I told her again, please come to ____ address and TAKE the car. She responded saying, I want $__ money and I don't want the car. I responded telling her I'd already had a call in the last week from the Wells Fargo REPO department confirming my address, and told her I'm more than happy to set up a time to VOLUNTARILY surrender the car to them. She did not want to hear any of that and proceeded to YELL at me that I need to re-examine my financial options and come up with a payment. So.. basically, I want to and am willing to SURRENDER the car and strike a settlement on the remaining balance due, but THEY want no part of this? What do I do next? File BK 7? Quit taking calls? Drive the car till it dissapears one night? I'm confused. I've offered to give it up and settle up.. what else can a man do in my situation?

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Wells Fargo loan modification fraud

After being laid off in 2008 I requested a loan modification with asc/wells fargo.

My first set of documentation (Financial statements) to begin the loan modification process was officially filed with wells fargo in april 2009. It is now several months later and after sending four hardship letters, three financial worksheets and two edd award statements they continue to request the same documentation.

Yesterday I received a message from a wells fargo agent [protected]) requesting that I give them a call. After returning the call this afternoon and speaking with yet another representative, who again could not help with the modification, but requested another financial statement. They refuse to allow me to directly contact a loan modification officer who can actually work with me to modify my loan.

It appears to be fraud, that the loan modification program is non-existent and asc and wells fargo is making a practice out of frustrating home owners like myself who are facing foreclosure.

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HskrGirl
Lincoln, US
Feb 22, 2011 2:15 am EST
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We have been contacted since the Spring of 2009 about a loan modification for our home. We were told we were approved. Not true and this led us to fall behind in our mortgage which led to foreclosure proceedings. We have been contacted several times since then saying we qualify, but when it comes right down to it...we don't. Most of their calls seem to be ways for you to lose your home rather than keep it. For example today, I got a call from WFHM if I was interested in a trial period of reduced payments...however, the representative said, I would become delinquent on my mortgage and would be reported to the credit bureau. I asked, "Is this for real? This is supposed to help people...by becoming delinquent? People really take you up on this offer?" Mary Coffin, executive vice president for loan servicing at Wells Fargo, was quoted in the Sunday, May 2, 2010 of the Parade, "We really want to help people keep their homes." WF doesn't want to help. I don't know how she can live with herself or how WF can feel good about working for such a dishonest company. They have been cited for unethical banking practices and their really needs to be an internal investigation done. I am pursuing this further and am working to bring national attention to this fraudulent company.

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janice cash
ponderosa, US
Jul 26, 2010 1:41 am EDT
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my husband is a long haul truck driver my wife is ill i lost my business and i have been waiting a year and a half while wells fargo drug their feet . they keep saying pay these payments and be patience so we did then one day after waiting for the packacket which would finallis the modifacation they said sorry we sold your home leave i am 2 thousand miles from home .where is the lawyers that would love to help with my sitition?

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Gray Dog
Auburn, US
May 09, 2011 9:06 pm EDT

My wife & I have had Nothing but horrible dealings with Wells Fargo. Fill this out, oh wait we didn't get Page 2, we fill out Page 2, send Fax it in...oh, we didn't Page 9...on & on & on. These people are a pain.
We, the American people, allowed "the" head guys to give them money to help US...the average person but do they help...No..! They run you ragged till you give up..! We decided to do a Short Sale which they placed a price of Twp Hundred Thousand which they held till we we're out of the Short Sale contract...then the Dirt Bags lowered the price Fifty Thousand & told us we no longer can do the Haffa program.

I have Nothing but contemp for these so called people. We have lost our Biz as well as our house all Thanks to Greed..! All I wanted to do was have a reasonable good life. Didn't need a 10, 000sqft home just happy with what we had...1500sqft & a nice backyard.
Does anyone know where we can go to possibly get some Help..?

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scam.aware
Atlanta, US
Mar 03, 2011 11:48 pm EST

I have been going through this same scenario since June of 2009. It began as a modification that I was told by a representative of the bank. I was told that I would greatly benefit from the new HAMP program. I began to send endless paperwork for 3 months straight. I then got a call congratulating me that I was accepted for a 3 month trial. I made these payments on time every time, had them automatically withdrawn from my personal account. After the 3 month trial was over, I called and spoke to a representative about what the status is on the modification. I was told at this time that I was still in review and to continue to pay the modified payment. This scenario went on calling and asking and being told to pay the lesser payment for 6 more months. After making a lesser payment for a total of 9 months, I receive a letter in the mail from Wells Fargo stating that i "NO LONGER QUALIFY". Nothing about my finances has changed and I questioned how I qualified for 9 months and all of a sudden I didnt. Of course I had no answer, was told by the representative that she is just that...' a representative'. When I requested to speak to someone that could answer this question, I was always disconnected. After this letter of disqualification, I also received a letter from Wells Fargo's foreclosure lawyer, stating that I owe the mortgage company over 10, 000.00. This is far from the truth. This is when I consulted the expertise of a lawyer to help me against these monsters. The lawyer was able to postpone the foreclosure for 2 months, but Wells Fargo would not budge on a modification. They did however offer me a modification, but they wanted to increase the years that I pay back to 30 years. I have been in my home for 15yrs now, I told the lawyer that I refuse to pay their fee's as I am having to pay for my own lawyer because of their predatory servicing. I was not able to avoid foreclosure, so my only choice to save my home was to file chapter 13 bankruptcy. I told my bankruptcy lawyer that I will pay back the amount owed due to difference of payment, however I WILL NOT pay their lawyer fee's due to something of their own fault. In the real world, we fix our own screwups. This is Wells Fargo's doings, I refuse to fix their screwup. My lawyer realizes that I am not about to budge either. I am still hounding Wells Fargo about my modification even though I have had to file bankruptcy because of their actions. I will not just up and walk away like they expect. Me and my lawyers are still working to get something done. This is clearly false forclosure and predatory lending servicing and something has to be done. This cannot be legal on any level.

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Enzo Lugano
, CH
Feb 22, 2011 2:55 am EST

Make your payments until you get it in writing, this is common sense people. You got behind in your payment because you did not make mortgage payment. That responsibility falls on no one but yourself. I am sick of hearing Americans complain when they do not fill the responsibilities they agreed to and then blame it on others, pathetic!

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conureking
glenburnie, US
Nov 19, 2010 4:25 am EST
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Three of the nation's largest mortgage servicers have halted foreclosures as scrutiny increases over whether they verify the required paperwork. Several other servicers have also been faulted for foreclosure affidavits that were signed without much authentication, but they have not yet halted foreclosures.

Bank of America and JPMorgan Chase have joined GMAC in halting foreclosures in those states. Together with Wells Fargo and Citigroup, these make up the nation’s top five mortgage servicers, with a 71 percent market share.

Columbus Legal Aid attorney Tamara Parker tells NBC 4 that banks that foreclose on properties without ownership of the promissory note create huge headaches to the real owner and the property owner.

"If the wrong person is filing a foreclosure action, that means the note has not been property transferred to them. They have no right to foreclose on that home. Someone else who actually is the rightful person to collect on that note and mortgage could come back and sue the person for the money, " explained Parker.

NBC 4 spoke to one Central Ohio woman who believes JPMorgan Chase improperly handled her paperwork. Chase has agreed to halt foreclosures on 50, 000 loans, but not those facing a sheriff's auction. The single mother falls in that category.

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conureking
glenburnie, US
Nov 19, 2010 4:23 am EST
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More than 30 House members from California are calling on federal regulators to investigate whether mortgage companies broke the law by using paperwork that may have contained errors.

The Democratic lawmakers, led by Rep. Zoe Lofgren and House Speaker Nancy Pelosi, urged bank regulators and the Justice Department to probe whether mortgage companies violated any laws in handling foreclosures and borrowers' requests for loan assistance.

"It appears that we aren't dealing with isolated incidents and that a pattern of misconduct and obstruction is present, " Lofgren said Tuesday.

The lawmakers sent the letter to Attorney General Eric Holder, Federal Reserve Chairman Ben Bernanke and John Walsh, acting comptroller of the currency

A Federal Reserve spokesman said the central bank will respond to the letter. Representatives for Holder and Walsh declined to comment.

The action represents the strongest push to date for federal regulators to intervene in a growing problem in the nation's foreclosure process. To date, state attorneys general have taken the lead on the issue.

Three banks have halted foreclosures in 23 states after evidence surfaced that their employees or outside lawyers signed documents without reading them or filed inaccurate paperwork. Numerous state and federal officials have been ramping up pressure on the mortgage industry over concerns about potential legal violations.

"I want to know how deep this problem goes and what safeguards are now in place to prevent unjustified rubber-stamp foreclosures from happening in the future, " Sen. Robert Menendez, D.-N.J., wrote Tuesday to the three major lenders that have halted thousands of foreclosures - JPMorgan Chase, Bank of America

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conureking
glenburnie, US
Nov 19, 2010 4:21 am EST
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Wells Fargo appears to be the next home lender that the Ohio Attorney General's office will be going after.

Richard Cordray has filed a lawsuit against lender GMAC to stop foreclosures, says Wells Fargo will is the next one in the crosshairs.

Attorney General Cordray says the lending institution may be guilty of breaking consumer protection laws, deception laws and even fraud.

Cordray says the Attorney General’s office has a deposition from a woman who worked for Wells Fargo in South Carolina who admits there were problems and was ordered to sign affidavits saying she submitted evidence and had no idea what she was signing.

Wells Fargo has acknowledged that it made mistakes in processing foreclosures and up to 5, 500 foreclosures may have been done illegally nationally.

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conureking
glenburnie, US
Nov 19, 2010 4:19 am EST
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Ohio --
A new federal study shows more than half of all empty homes in the country caused by foreclosures are in Ohio, Indiana and Michigan and Ohio leads the list.

In an effort to personalize the ongoing story of foreclosures, NBC 4 has followed Annette Capriati's foreclosure the last few weeks and her series of unfortunate events do not seem limited to just her.

Ohio Attorney General Richard Cordray is on the verge of filing a lawsuit against Wells Fargo, the company that held Capriati's mortgage, for making mistakes in foreclosure proceedings that have forced potentially thousands of people out of homes that they shouldn't have lost.

Cordray said he believes Wells Fargo may have broken consumer protection laws, deception laws, and committed fraud.

He said that under deposition, Wells Fargo employees have said they signed over foreclosure documents without having read them.

Capriati's case has an added element -- a form of salt in the wounds.

Last week, Capriati was forced out of her 5, 000 square-foot home, and this week, she moved into a 1, 900 square-foot rental.

In other words, she was approved to stay in the home from which she had just been forced.

To make matters worse, another family has already moved into the home.

"I got a letter from Wells Fargo, " says Capriatti, "showing me what my new payment plan was going to be on the modification plan I had been approved for."

In other words, she'll have to make payments on the home she was kicked out of for not making payments.

That amounts to $2, 100 per month.

Cordray said Capriati's situation doesn't surprise him in his dealings with Wells Fargo.

"These firms don't even know what's going on in their own shop, " said Cordray. "As Wells Fargo told us, they didn't have a problem. Now, we find that 55, 000 cases, they do have a problem. They're not getting the job done in terms of offering good customer service to anyone and it's a real problem and they're going to have to face up to it here in Ohio and across the country."

Foreclosures are skyrocketing in Central Ohio with Columbus leading the state with an increase of 91 percent from last year.

A lawsuit similar to the one Cordray filed against GMAC in October could slow them down.

As for Wells Fargo, NBC 4 sent them a list of questions last week and made repeated attempts to contact the company. The company has not responded.

For additional information, stay with NBC 4 and refresh nbc4i.com.

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dddd341
HOUSTONB, US
Nov 17, 2010 11:20 pm EST

Wells fargo are making money from us! will should stop this fraud

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Wells Fargo lousy service, can not solve simple problems

Even after threatening to close all 8 accounts and remove over 500, 000 dollars of funds on deposit Wachovia's service response was "uhhhh.. let me transfer you to {pick someone else}." After waiting 45 minutes on hold for the simpleton offering NOT to help's supervisor I finally decided to drive to Carolina and go postal on these idiots.. I'd bet that J.P. Morgan would have solved the problem in less than 10 minutes and kept the money.. after all.. THEIR stock is still in the 40 dollar range while Wells Fargo is spinning around the vortex of the great banking toilet in the floor.

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Wells Fargo phone calls inregards to their monthly payment

In Oct of 2009 we recieved a statement for Wells Fargo. We were never notified that our mortgage was sold to them. When I called to find out what was going on I was advised that everything from our previous mortgage carried over to their company and that nothing would change, payment due date the 1st but we had until the 16th just like the last mortgage. The girl set me up online to make payments and view our statements. So then the phone calls started looking for our payment I was told that our payments were late, though on the statement it stated that after the 16th you make this payment. The representives calling were very RUDE over the phone. A month or so later after being with Wells Fargo they called me on a Sunday looking for the payment I told the girl that it would be paid by the 16th and stated that I have NEVER been late with any mortgage payments or any other bills. This representive stated to me "we did not ask you to come to our company" I was stunned at first and then I fired back at her that "first off we were never notified that are mortgage was being switched to your company so it is I that never asked to come to YOUR company". They call sometimes three times a day requesting a payment. I have our bills figured out every two weeks for our pay checks so depending how our bills fall I have to jocky bills around but they still get paid every month by the dead line. I have never had a company call me harrassing me for a payment before especially when it is truely not late and I am within the time frame of paying it. I feel really bad for people that do have trouble make payments. They were even sending emails stating that my payment was due even after I paid the bill and it was already posted to my checking. I have been with this company now for 4-5 months and I would not recommend anyone to take a mortage out through them. We are going to start looking to refinance our home though we do not want to just to get away from them. I could see if I was a month or two behind on our mortgage but when it get's paid every month and they still call hounding for the money right then and there is very poor service

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Mary Rowley
Wyndmoor, US
Feb 16, 2010 12:32 pm EST

I had the same thing happen to me. My mortgage was sold by Wachovia to Wells Fargo. My payment schedule is direct debit which didn't transfer with the sale and I was accused of non payment. After proving that I had been debited for that payment, my credit reported showed a late payment.

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Wells Fargo [censor]s

Wells fargo is a bunch of ###s. I called to get information on the account, but because I couldn't remember my home phone number, since I never use the damn thing, and they heard my fiancee give me the phone number they wouldn't give me the information. Because someone gave me the phone number! ### these ###s

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noorzay
Los Angeles, US
Jul 22, 2010 7:38 pm EDT

It has been 505 days since i have applied for HAMP, I have paid 5-months of moratorium and 6-months of trail period, the original date of my aplication was March 4 2009, and since I have lost my job on 12/11/09, but i recieved the trial period letter on December 22nd which was bunch of paper work and also start date of my trial period wich was Febuary 1st 2010. on June 30th I recieved a call from Wells Fargo asking me about unemplyment states and my part time job which i answred correctly, She told me on the phone that i will here some thing wthin 2-weeks, its been over 3-weeks now and havn't had a phone call from them and when i call them thay say that there has been an internal eror? and by the way thay are not counting my unemployment benefit as an incom.?

what should i do, please if some one can help me

Thanks

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Wells Fargo cancellation of homeowner's policy

We had our homeowner's insurance policy cancelled as a result of non-payment by Wells Fargo Mortgage. The funds for this are a part of our regular monthly mortgage payment, and I assumed the insurance company had communicated with WF to let them know how often per year the payments were due, and that the bank escrow department had full knowledge of when to release the money. Boy howdy was I WRONG!

We got papers from the insurance company saying our policy was cancelled for non-payment by Wells Fargo. WF told us that they were under the impression that the policy had one annual payment, not two bi-annual payments. We had to get a NEW policy because of the escrow department's SCREW-UP.

And these people at the bank are supposed to be money management experts?!?! Why do I have to back-track and double-check that things are going as they should EVERY STEP OF THE WAY
!?

Wells Fargo ALSO informed us last October that our interest rate and thus our monthly payment would be dropping by $47. THIS OF COURSE never happened, and I intend to find out WHY.

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Wells Fargo they just want to rip off people

I was approved for a visa card by wellsfargo bank. The way I was explained was that the visa card also could be used as a overdraft protection. Sounds great for someone like me who could use some help being more organized when it comes to finances, right? WRONG. I was encouraged by a wells fargo associate that I should take advantage of paying off high interest accounts using my visa since the interest rate was so reasonable. So I did. Next thing I know, my interest rate went up so much. Their explanation was that" I have a high balance" no s... they had just told me to use the to pay off my other credit cards off using the visa. Oh yes also I guess three years ago I was late paying my macy's account one time was another reason for wells fargo to raise my interest rate. Funny, Macy didn't. After they did all that, when I went to one of their branch, the teller tells me that my my outstanding status with them makes me eligible for for something special called PMA. Are you kidding me ? You just jacked up my interest rate for not being your ideal customer. They just want to rip off people like me because people with lots of money are smart enough not to bank with someone like wells fargo.

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Wells Fargo unethical banking practices used against deployed service member

I am a deployed service member currently in Iraq. I have had problems with Wells Fargo Home Mortgage since I mobilized last July. First, they pre-approved me for a modification, but never sent me the paperwork!
When I called them from Iraq to ask about the modification, they told me that they had decided to give me a moratrium instead. They told me that the $4500 I was behind would all be due by the end of December!
I told them that I could not afford that. Although I continued to make full payments on a regular basis(sometimes even 2 payments a month), they would not correct my credit report. They finally sent another
modification last month, but I decided to bring the account with one large payment instead.Although I brought
the account current last month, they decided to close the account and send it to collections!
When I told them about my credit report, they denied that they it!
For anyone who is a service member and has a loan with this company, please do not trust them, especially while you are mobilized!

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Sick of WF untrained service
Sandy, US
Apr 26, 2010 2:16 pm EDT

I don't know if you have cleared up this issue or not, but my husband is also in the Army, not delpoyed, and we too are having issue with Wells Fargo. We decided to get ahold of VA and they are now helping us by dealing directly with WF. VA # [protected]. Try to stay on hold until you get someone on the line, they are very helpful and will get you to were you need to go.

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Wells Fargo simple paperwork takes a full month... and then some!

I was in an accident on 01/12/2010 (for the record, I was riding shotgun while someone else was driving. However, the car and the insurance are all under my name), and although the damage was repairable, since the car was that old, the insurance company thought it was cost effective to just deem the car a total loss. Fine. Whatever. I needed a new car anyway, according to all of my friends. Besides, I can use the extra money and the rest can be a down payment for a new car. It seems as if all of this was in the bag right? WRONG! This is where the headache really began.

After a week of not hearing back from my insurance company regarding my reimbursement, I took the initiative to contact them myself. To my surprise, the only hold up is Wells Fargo Auto Finance, as the insurance company needs a Letter of Guarentee from them first. I took the liberty to call Customer Service myself [protected]) and find out what is the hold up. After being transferred to numberous other departments, I finally got a hold of their Total Loss Department [protected]). Spoke with a somewhat helfpul representative who acknowledged that they received the request for my insurance company numberous times, and she also took the time to explain to me that she had no issues sending the letter to my insurance company, but they can't guarentee what they don't have, of which to my surprise, IT'S THE TITLE TO MY CAR! She then referred me back over to Customer Service and told me what to say so I don't get connected back to Total Loss again.

Called Customer Service, who referred me back to the branch that I got the loan from (Decatur/Rochelle). Called that branch [protected]‎), and to my surprise yet again, they are saying that they no longer handle any car loans whatsoever and that I should contact another branch (Stephanie/215). So I called that branch [protected]), who then referred me BACK TO CUSTOMER SERVICE!

At this point, I thought I was really close in losing my cool, but I was good. I called Customer Service again and on 01/28/2010, a request was sent out to perfect the title of my car. The gal I spoke with was kind, and told me it may take 3-5 business days. I didn't like waiting, but what other choice do I have? So I waited. I called Customer Service on 02/02/2010, of which this particular representative corrected the other rep and said that no, it would not take 3-5 business days, but rather 10 BUSINESS DAYS!

I did the only thing I knew, which was to send something to Wells Fargo Corporate (Mailing address: Customer Service F4008–080 800 Walnut Des Moines, IA 50309 USA, fax number: [protected], also provided by Customer Service). That was sent on 02/03/2010. I gave them until Tuesday, 02/09/2010 to reply to me with a legitimate update and what needs to be done to get this thing over with. Did I get a reply back? NO!

So I called them (again at Customer Service) yesterday, who states that the request has been referred back to the branch that did my paperwork... which was confusing because I thought they said they don't do loans anymore...? I called the branch again today, and this time another rep gave me a DIFFERENT BRANCH TO CALL (Tropican/Hualapai). Called that branch [protected]), and guess what?! THEY DON'T DO TITLE PERFECTIONS! And guess who they referred me back to again? That is right... CUSTOMER SERVICE!

Basically, I have come to the following conclusions:
1) The right hand does not seem to know what the left is doing... and there seems to be absolutely NO COMMUNICATIONS between the branches and their main Customer Service center. I really truly believe that if there was some level of communication, this process wouldn't be this long and I would have had my check right about now.
2) NO ONE SEEMS TO TAKE ANY RESPONSIBILITY ABOUT THIS! According to one of the CSR's that I spoke with, they knew about the title not being perfected around November/December of 2009! WHY WAS I NOT TOLD ABOUT THIS? Or at least the co-owner of the car, who is a relative of mine. Yet, when we created this account/loan, we made sure that I was the primary contact, seeing as I am paying on the car, I'm the one utilizing the car, and the car is garaged at my place of residence.
3) I WON'T RECOMMEND ANYONE TO DO ANY BUSINESS WITH WELLS FARGO! Not even my worst enemies!

I have already lodged a complaint against Wells Fargo to the BBB and FDIC. I may involve my lawyer in this, if that is what it will take for them to move their back sides. It should not take this long to perfect some paperwork... seriously... and I have lost all patience with Wells Fargo.

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Update by no_patience_with_Wells_Fargo
Apr 05, 2010 9:45 am EDT

And what makes you think I'm blaming Wells Fargo for my accident? The accident was exactly that: an accident. It happens. Granted, it was one of the worst experiences of my life, but with the stress that Wells Fargo has put me through, that just kind of puts the "!" to the whole experience. That's all.

Yeah... I think you do work for Wells Fargo, or else you wouldn't be defending them. So which one are you? The one that laughed at me when I said I was in an accident or the one that tried to tell me off right before I lost all of my cool and was in the receiving end of my tongue lashing?

Update by no_patience_with_Wells_Fargo
Apr 05, 2010 9:37 am EDT

Apparently you work for Wells Fargo, don't you?

Update by no_patience_with_Wells_Fargo
Feb 11, 2010 6:56 pm EST

UPDATE:

I just got off the phone with Wells Fargo Customer Service. I stand corrected. They did not know about this since December of 2009... THEY KNEW ABOUT THIS SINCE DECEMBER OF 2008!

Not only that, they were searching for the title at the wrong state! The co-owner of the car (my family) lives in California, yet when we did our paperworks, we made it C-R-Y-S-T-A-L clear that the car will be in my possession in Nevada... obviously no one really bothered listening to us!

**sigh** This is becoming a HUGE nighttmare...

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fullmetal8284
Salt Lake City, US
Feb 24, 2010 2:12 pm EST

you do realize that wells fargo branches and wells fargo auto finance are two different companies right? they dont even really use the same systems, and thats not the companies fault, they have 1000's of branches and locations all across the united states, but hey maybe you can build a system that could communicate between that many people? sounds like you should stand your ground and not let them push you around, or on the other hand why are you handling it when your insurance should be handling it?

it was probably wells fargos fault you got into the accident too right?

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Wells Fargo issued credit took it away

I am a disabled person of working age. I received a large sum of back pay when I took my Social Security judge awarded me over $60, 000. Wells Fargo Investment Services demand I have a Wells Fargo Credit Card.

I said "no thank you."

One year later a card arrived in the mail with a limit of $8, 000. The interest rate was over 17%. I contacted Wells Fargo's credit services and told them I wished to close the account. They advised against that as it would damage my credit. Wells Fargo then proceeded to lower the interest rate on the card.

Wells Fargo Credit lowered my interest rate to 5.9% and issued me a line of credit for a total of $11, 500. I owed at the time approximately $8, 500. Which I paid in full.

I invested with Wells Fargo Financial. One expert was fired and Wells Fargo's new investment "expert" advised I take my investment funds and liquidate them. I lost $50, 000.

Two years later when I had once again reached the amount of $8, 000 in debt on my Wells Fargo credit card. I never missed a payment, I never over drafted and Wells Fargo took my card away.

Now they are calling me with threats and demands. What are WE going to do?

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Wells Fargo refinance nightmare

I refinanced with Wells Fargo last September under the Make your home affordable program. My mortgage was reduce by almost $280.oo a month. I was ecstatic. Unfortunately that was very short lived. Just last month I received a letter from them stating that due to my taxes going up they did an analysis on my loan and my payments were going to go up by $200.00. I was convinced this was an error because there was NO WAY my taxes went up that much ($2400 a year). After many conversations and speaking to about a dozen people and getting about as many different stories as to what happened, turns out that when they wrote up my refinance they only estimated my taxes to be $1500.00 a YEAR rather than $3200.00 a year and now I have to pay the difference . I was LIVID to think that such a mistake could happen and that nobody could give me a striaght answer. My savings is now only about $50 a month and I added an additional $7, 000 to my loan for closing costs which will take mover about 6 years to make up the difference. The only thing they will say to me is sorry and nothings else. I can't wait until the housing market gets better so I can refinance with another insitution because I am done with Wells Fargo

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Lois Kratzner
, US
Apr 19, 2013 12:35 am EDT
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I bought a new car in 2011 through Wells Fargo. In 2012 my husband passed away and I was left with everythine to pay. I have never been late on my payments of $49832 which is a little steep...I recently tried to refinance the car and was turned down as my finances have drastically changed. Each time I called wells farge, I am told to fill out a auto loan form, each time I did, they denied me. My credit is not all that great but then it wasn't great when I bought the car...I am seriously thinking of letting them have the car back! They are rude and want all the money they can get and doesn't care at all about their clients. I am trying to pay my payments and a little help of lowering my car payment would be a blessing to me.

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750 Credit Score
Tecate, US
Oct 08, 2011 6:09 pm EDT
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On April 21st and May 9th I posted comments on this site regarding problems with Wells Fargo. Since then I have written a number of letters to Wells Fargo and the Comptroller of the Currency and spoke with several, higher-level people with Wells Fargo. I have the names and addresses of the bank vice presidents if anyone wants to write letters. Wells Fargo's bank president is John G. Stumpf. His work address is: Wells Fargo Corporate Offices, 420 Montgomery St., San Francisco, CA 94104. His home address is 1090 Chestnut Ave., Apt.12, San Francisco, CA [protected].

For Wells Fargo it all comes down to taking your money and not honoring the interest rate that they promised. They refuse to refinance my mortgage that is already with them and they will not give me a refund of the $609 they took from me. Michael Salmon and Michael Dullea received their commisions as well as the title company and appraiser. Believe me, these people are liars and cheats and will wear you down. Wells Fargo does not have to answer to anyone. The Comptroller is a total joke and will just refer you back to the bank to resolve the issues. I am continuing to fight and may have a large number warning posters printed up and put on cars in their parking lot. For me, it's now a matter of principal, not money.

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Wells Fargo devoid of all services

This is the worst bank in the world

I had bank fraud committed on me in Las Vegas office by a complete idiot Craig and all ###s in Colorado branch
Mainly Clint Crews the biggest ### and discouteous manager ever in all my 57 years
He came right from the Rodeo to star at this bank (does not know 2+ 2 )
These mangers are all from McDonalds and do not know who is buried in Grant's tomb

LOOK OUT WACHOVIA these Idiots have fired all their senior executives and have all young idiots that no nothing about what thet do
They never all you back, on vacations and inspid people that you Trust HA

ALL ACOUNT HOLDERS THIS BAG OF TRASH AND ###S ARE COMING TO YOU PLEASE SWITCH BANKS BEFORE TOO LATE

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Wells Fargo short sale fiasco!

Good luck to anyone trying to work with Wells Fargo on a short sale...I have considered it my part-time job for 5 months. When my deadbeat tenant finally moved out, I began looking at a short sale for what had become a distressed property. I had a buyer, but every time I contacted Wells Fargo they wanted something else before they could review the offer. When I said, 'Is there any checklist or form that shows what is needed?' they said, 'No, but I will list the things for you.' EVERY SINGLE list was different...it was maddening. After listing the house with a realtor, at their insistence, and spending literally hundreds of hours on the phone with the WF staff and realtors, they said the offer received wasn't high enough...it needed to be $10, 000 higher. I thought that was the unfortunate end, but wait...it gets worse! The buyers raised their already very respectable offer by $10, 000 and resubmitted it late last fall. Today is Feb. 3, and my realtor just called and said Wells Fargo now says that offer is not enough, though it is practically the payoff amount for the loan! I asked what my realtor thought would happen next, and she said, 'It doesn't make sense, but they are going to end up paying someone to bulldoze the house, and sell the lot for a quarter of what they could've made for the house on the lot.' Well, that will happen over my cold and dead body. I have worked too hard on this to let it go...I will be on the phone 8 hours tomorrow, and will not rest until I have found a way to revive this deal.

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You're busted!
Tempe, US
May 14, 2011 2:12 pm EDT

Check out the Cheronda Guyton scandal in Malibu! She was a vice president in charge of foreclosures. After foreclosing on homes, she would move into them herself and start partying down! Google-it, people, and see for yourself, how crooked Wells Fargo is. I am certain that she is not the only one. When realtors tried to make an offer on the foreclosed home, her branch office would tell the realtors that the house was "off-market." during the entire time it was "off-market, " the neighbors busted Cheronda at the party house.

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Luisa Velasquez
Sarasota, US
Mar 31, 2010 9:20 am EDT

Exactly the same thing is happening to me right now. It has been two months since I first met with a representative mortgage broker of Wells Fargo. The first time I gave him all my paperwork, last three months bank statement, 2 years income tax, child support information etc. Instead of moving quickly to get this loan done, they waited and a lot of things had happened and two months later I still not able to close. My realtor ask for an extension of the closing date for April 5, 2010. As up today, I still don't know if I am going to close or I will loose the chance to buy my home. Incredible! Very frustrting. And if you take in consideration that you have to be calling them all the time, they never call you when they say they are going to do it. Every time the FHA underwritter ask for something else they procrastinate in working diligent and fast. I am divorce and trying to get going and buy my new home for me and my kids...but this has been very unprofessional from Wells Fargo. Bradenton, FL

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Wells Fargo harassment

This company has called me every day for the past two months. I tell them I've lost my job and they become sarcastic and belligerent. They call me again the next day just to ask the same questions. They are doing nothing but harassing me. I have told them over and over that I'll pay the bill when I find a job. One day they called me at 4:00 pm and at 8:00 am the following day. There's virtually no way that I could have found a job with one hour remaining in the business day. I want these people to stop harassing.

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bluediamond224
EL PASO, US
Aug 19, 2011 9:35 pm EDT

really ppl i understand ppl lose their jobs and have trouble some times but if at the beginning you dont spend on what you cant afford none of this would be an issue at all. if i had loan someone money i sure as heck would want it the day it was due and i know so would every one else.

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nancychef
Clemmons, US
Apr 27, 2011 3:05 pm EDT

Ignore the calls and don't let it get to you. I got 24 calls on Valentines Day! I answer every couple of weeks to let them know I haven't forgotten about them. It is illegal for them to harrass you - call the government. Hang in there - try to make a hardship payment plan or a settlement. Listen to Dave Ramsey - he has great advice.

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Simmy Keen
Alexandria, US
Mar 07, 2011 7:01 pm EST
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Sick with bad flu...Wells Fargo computer called me every 2 hours ..home..work..cell...home..work..cell...must have been a couple days late($39 late fee)...paid them on friday, , , , saturday still called every two hours ..home..work..cell...finally I cracked and waited for real person to answer phone...she says..when you going to pay? I say I did friday...STOP HARASSING ME every two hours ...on saturday...home...work...cell...STOP HARRASSING ME!...She says why were you late?...I said.."STOP YOUR HARRASSMENT!" I am reporting you...who do i report this to? It is terrible!

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sundog
, US
May 12, 2010 7:07 am EDT

Looking at it from the other side of the situation, institutions who are trying to collect money that is due them, need to be reimbursed for their services. Though sympathetic with persons who having financial difficulty, those who overspend and do have financial irrresponsibility cannot blame someone who is only trying to collect.
A better option than yelling, screaming, and getting angry at the source, would be to try to work something out.
The solution to spending money one doesn't have (including our whole country, by the way)is to practice financial restraint.

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bork276
Aberdeen, US
Feb 19, 2010 4:03 pm EST

Anytime you go past due you get sent over to collections. So once in collections you get put into a dialer. So, regardless if you tell them you can't pay them they will keep calling you. As your account just pops in front of the collector from the dialer, they actually don't see the notes until the dialer is ringing you. Now they can't call you more than once if they verify that it is you, the debtor. So, if you don't want them to call multiple times answer let them verify that its you and you won't get any more calls for the day. They legally can not call you again once they have done this. They do have payment plans (hardship, bif, settlement, etc.). So, maybe wouldn't hurt to try and talk to them about one. can't guarantee a program will be right for you. wells fargo is ### where their is certain things that you would have to qualify for (like we can't give programs to people that are only 1 month past due, which i think is ###ed-meaning someone has to go 60 days past due before they will be willing to drop the interest or payments). I worked as a collector for a couple years. And fortunately worked in inbound so people called me to work out plans. And I promise you we are not all vultures we are just doing a job. But i agree a lot of the collectors go out for blood and refuse to listen. All else fails change your number and never call in with your number. Even if you just check your account from the automated system it will go into the system and they will use it. Good luck!

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DonewithWF
, US
Feb 14, 2010 5:57 pm EST

I had a similar problem with them this morning. I explained my financial situation, told them I was unable to pay at this time and that I didn't know when I would be able to pay. The guy asked me another question, I answered, then he asked me again when I would be able to pay. This went on several more times, then I told him he wasn't listening, that I didn't know when I could pay. He then proceeded to berate me, asking me things like "Do you think you don't have to pay us?", "Why do you think you don't have to pay this?", and he also told me that they could garnish my wages. I told him if they did, I'd get a lawyer and they'd get a fight. His reply was that there was nothing I could do to stop it (which I now know is an outright lie) and that unless I paid up, they would get a hold of my employer and get my wages garnished (which I now know is illegal to do without getting it before a judge first). I told him I had had enough of this and wanted all further communication done via mail. He said they wouldn't stop calling until I had paid. I told him I was done dealing with them over the phone because of him and asked again that no further phone calls be made. He said they had to get it in writing and offered me a fax number. I asked for the address, and he asked WHY! I said that I wanted to send it via certified mail so that I had proof they got it.

He then dared to say "What's your problem?" (I'm not exaggerating, he actually said that.) I was furious at this point and started screaming at him that I had had enough of his crap and to give me the damn address. He put me on the line with his supervisor, who still didn't give me the address. All she tried to do was discuss payment options with me, which I was unwilling to do at this point.

I'm 58 days past due as of today, so this kind of treatment is ridiculous. I'm going to try to get a transcript of the phone conversation and file a complaint with someone outside of WF.

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Wells Fargo won't help with assistance

We purchased a condo in florida and are asking wells fargo to lower our intrest rate so we can afford the payment,. We are retired and had our money in gm stock. Gm and the government dissolved the stock program. So now this is a big struggle.
To get a lower payment would help us greatly. Wells fargo should never have approved the high loan to begin with. We can't afford to sell as it's worth less then half the price, but wells fargo is still getting the high dollar. This is not right. I contacted the online assist, as I was told to do when I called, and 1 month later I get a call saying I can call or go online for assitance. All I did was go in a big circle. My husband is looking for a job everyday, but no luck

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rose farmer
Cape Girardeau, US
Apr 09, 2011 2:02 am EDT
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What is your loan modiification for? We worked for 8 mo. and tried to send WF the money we were late and they refused. Who is being hard to get along with? Wf is a stealer of homes from the poor and elderly. I hope these people find themselves in the same shape as the people from whom they have taken homes from. Maybe they may have to suffer to understand what these poor people have gone thru. We never talked to the same person when we made calls. They are so ignorant to the fact that what goes around comes around. They may not lose their homes but it may be a family member that is struck with tragedy or suffering from a disease that may bankrupt them. I do believe the bible says you are paid ten times in return for what you dole out. You may hurt me now but in the end you will see what happens to you.

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rose farmer
Cape Girardeau, US
Sep 19, 2010 12:16 pm EDT
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Do not accept any assistance from WF. I could write a book on the 8 months we tried to save our home thru them with no avail. We are both 63 and have endless medical bills. What do you? try to pay medical bills so that the dr. can see you or miss a mortgage payment or quit eating?

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Wells Fargo thank you, wells fargo dba america's servicing company

After reading numerous and disturbing online complaints regarding wells fargo dba america's servicing company, I decided to post a thank you instead. First, I would like to give the greatest thanks to god, who makes all things possible. Second, I would like to thank the investors who approved my loan modification. Third, I would like to thank mr. John stumpf, president and ceo of wells fargo, who intervened on my behalf, and his executive management team. I would also like to give a big thank you to ms. Tomlinson for her hard work in getting my account corrected and updated in a timely manner. Last, but not least, I would like to thank all of the employees at asc who answered the numerous phone calls, e-mails, faxes, etc. , throughout the loan modification process. When I mentioned the online complaints to ms. Tomlinson, she said that wells fargo does review them. Having said all of that, my loan modification was not without problems. I was told by asc that, since I was not behind in my mortgage payments, I did not have to go through a trial-period loan modification. I was also told that when asc received my first payment, my loan modification account would be updated with the correct payment information, new interest rate, new term, etc. However, that did not happen. Instead, my mortgage payments and escrow check were put into a suspense account where they were posted here and there—my account did not even make any sense. After many phone calls, e-mails, and faxes, it became apparent that nobody was going to update my account. Asc was even showing my account as being 2 payments behind, which really upset me. I did not file a complaint with the ag or occ. However, I did write a letter to mr. John stumpf, president and ceo of wells fargo. Mr. Stumpf immediately intervened and had his executive management team to appoint ms. Hannah tomlinson to correct and update my account. Ms. Tomlinson did this in a timely manner. My account is now updated with all of the correct information. If any of you had a similar experience with wells fargo dba america's servicing company, please post your thank you comments. Everything is a learning experience, and all is well that ends well!

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AvaLilly
West Des Moines, US
Dec 21, 2010 2:00 am EST

I have a mortgage with WF and they've been nothing but wonderful! :)

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arsen2jl
, US
Apr 16, 2010 1:10 pm EDT

We lost out home to ASC in 2007. We could never get anyone on the phone. Our payments were never posted and they were always charging late fees. Payments went up and up and up. I tried on 4 seperate occastion to also contact Wells Fargo with no luck. We were caught up the the subprime lending practice.

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Wells Fargo Keeps Playing Game
Phoenix, US
Apr 05, 2010 5:16 pm EDT

I have been trying to work with Wells Fargo for over a year now. I am giving up. They are all liars. They do not care. Maybe it is my problem that I did not write to their CEO?

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klondike
Garden Grove, US
Mar 27, 2010 8:08 pm EDT
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this people say wells fargo asc have lucky reason post complaints because well s fargo asc are people pure lies never help modification of 100 house only one received help and this comentator have lucky

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Wells Fargo thank you, wells fargo dba america's servicing compay

After reading numerous and disturbing online complaints regarding wells fargo dba america's servicing company, I decided to post a thank you instead. First, I would like to give the greatest thanks to god, who makes all things possible. Second, I would like to thank the investors who approved my loan modification. Third, I would like to thank mr. John stumpf, president and ceo of wells fargo, who intervened on my behalf, and his executive management team. I would also like to give a big thank you to ms. Tomlinson for her hard work in getting my account corrected and updated in a timely manner. Last, but not least, I would like to thank all of the employees at asc who answered the numerous phone calls, e-mails, faxes, etc. , throughout the loan modification process. When I mentioned the online complaints to ms. Tomlinson, she said that wells fargo does review them. Having said all of that, my loan modification was not without problems. I was told by asc that, since I was not behind in my mortgage payments, I did not have to go through a trial-period loan modification. I was also told that when asc received my first payment, my loan modification account would be updated with the correct payment information, new interest rate, new term, etc. However, that did not happen. Instead, my mortgage payments and escrow check were put into a suspense account where they were posted here and there—my account did not even made any sense. After many phone calls, e-mails, and faxes, it became apparent that nobody was going to update my account. Asc was even showing my account as being 2 payments behind, which really upset me. I did not file a complaint with the ag or occ. However, I did write a letter to mr. John stumpf, president and ceo of wells fargo. Mr. Stumpf immediately intervened and had his executive management team to appoint ms. Hannah tomlinson to correct and update my account. Ms. Tomlinson did this in a timely manner. My account is now updated with all of the correct information. If any of you had a similar experience with wells fargo dba america's servicing company, please post your thank you comments. Everything is a learning experience, and all is well that ends well! Thank you, sue

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Rosette
Los Angeles, US
Jun 18, 2011 7:30 pm EDT

I would like to personally thank ASC, Loss Mitigation Department and it's Representatives. Eventhough I encountered economic hardship in [protected], with due diligence of keeping my employment, not missed a day of work, attended and completed my nursing program, we survived and did not lose our house. As of 1/2010, our house was considered for the Loan Modification program through HAMP. I am grateful to HAMP and ASC-Wells Fargo.

We need to take responsibility for our own actions and thoughts and we cannot put a blame on the company and judge people who has different circumstances that we do not know anything about. People have different problems & situations that are inevitable: illness, unemployment, lay-offs due to recession, etc. Let's make the best of the situation we are in, put aside immaturity and lack of hope and place a strong conviction within yourself that you will do the best you can to save your house. I wish the best to the rest of homeowners who are still facing this crisis. I pray for you & your family and I hope you find solution to your problem.

S
S
Shannon35
Denison, US
Jul 29, 2010 7:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have to say that all throughout our modification process, I did not have to resort to the executive team for help, if I had known that they could help I would have if need be. It was not necessary. Yes, it took a lot of hard work and sacrifice but some things are worth it. I have not had time to do a proper Thank You in a public forum until I read your story, so I am doing it now. Everything went fairly smoothly and took time to iron everything out, but its done as of June with an affordable monthly payment with the escrow for our taxes which is a big help to us, so we don't have to worry about coming up with extra funds every 6 months. It is all taken care of for us. I want to thank most of the representatives who have been helpful especially the Loss Mitigation department for their understanding and support as we went through a major hardship of unemployment, they were willing to listen and try their best to help. Now we are very pleased with our payment terms and interest rate and its fixed interest, not an ARM. Thank you ASC for your understanding throughout our hard times and patiently answering my questions until I felt satisfied with the answers and clearly understood what was needed to be done. I also want to thank our investor who approved our request for modification although I have no idea who you are to thank you properly. Thank you.

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Phone numbers

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