rude customer service agent
I called to inquire about a charge that was on my account. Apparently from what the CSR told me, anytime you have an overdraft on your account and you have overdraft protection Wells Fargo will charge you $10.00; even when they Transfer money on your ways2save account. That’s all fine and dandy; the $10 was not the issue. It was the attitude the CSR agent gave me when I inquired. She said and I quote "This is NOT Wachovia, this is Wells Fargo". So after I unleashed the "Dragon" on her I made it abundantly clear that I will discontinue my account there. The last thing you want to do is be a rude CSR and expect me to continue my services there. The famous quote says “you NEVER get a 2nd chance to make a 1ST impression." So Wells Fargo you can go F**K yourself with a cactus!
Sincerely
Loyal Wachovia Customer since 2000
The complaint has been investigated and resolved to the customer’s satisfaction.
pay off problems
I have been trying to pay off my loan through Wells Fargo Dealer's Services. They first gave me wrong pay off balance online and after I submitted it, they sent additional charges saying the payment was late. After I attempted contacting them to discuss this charges, they said their supervisors were busy and they would not be able to talk to me. I ended up having to pay extra charges. I will never use Wells Fargo again. NO MORE BAIL OUTS!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same issue with Wells FArgo Delaer Services. Friday made payoff payment and Monday i double check if payment was process and find another amount pending. This is how these guys screw the little people. I called customer service and the dumb dumb on the line said that was the final payoff amount and i should be complaining anymore. BEWARE OF THESE GUYS!
DO NOT EVER DO BUSINESS WITH THIS COMPANY! I am in the process of paying off car loan. Sent cashiers check to the address I was told to. USPS sent confirmation that they received this overnighted check on Mondsy.. They SAY they have not received it and today is Wednesday. I have been calling them now for 3 days trying to find out where is my cashiers check, every time you speak with customer service you get a different story, Have automatic payment due tomorrow. Had my LOCAL put a stop payment on the withdrawal by them as I am not paying again for something that is supposed to be paid off and them have to wait over a month to get my money back (imagine what i would go through for that). This company lies and lies and lies. Never do any business with this bank regardless of what interest they offer, Not worth it in the end. Have a feeling I am going to end up at the Massachusetts Attorney Generals office with this or at an attorneys suing their pants off.
Wells Fargo dealer services is the worst, the company does not have a branch to pay your bill and they don't take credit cards over the phone, I financed with them before and HATEd it before so I purchased a car from another company that was purchased by Wells Fargo dealer services, my husband and I are in the same boat, never again, I will save the money to buy cash, ANYTHING is better.
It is a dubious company and I am getting ready to sue them. There's no transparency in the way they do business and it's surprising that the company is still in business.
Did Wells Fargo get bailed out by our money in 2007 to 2010? If so, what was the name of the legislation? Was it TARP? I see their stock rode out the US Depression II quite well for the past 10 years with only a temporary crash in early 2009. It fell from about $35 in 2007 all the way to $8. In Mid 2009 to mid 2010 it rallied all the way back up. It probably rallied back up to pre-2007 economic crash due to the bailout we gave this corporation. Anybody know?
I attached a photo of a money counterfit detector product. I'm trying to see if it works on a WFC stock certificate or dividend check issued by Wells Fargo, so if anybody holds stock on WFC, let me know: I'll try to test it. Please respond to my questions.
I have the same problem with Wells Fargo. They are such a bad liar cheater.
I will definitely not going to do any businesses with Wells Fargo, and i suggest people not to do business with them, they will trick you with any ways they can, just to get more money from you.
The customer service is sucks and rude too.
home modification
I have lived in my home for 10 years not missing a payment, went on unemployment 2/2010--04/10 I was diagnosed with breast cancer & had surgery/treatments, then 6/2010 had surgery for torn rotary cuff, starting June I received workmans comp of $2100 a month until I go back to work next year. I have been trying to get a loan modification since April 2010...
Read full complaint and 7 commentsoverdraft fees
I made a deposit for $10, 000 at a Wells Fargo Bank at 5:00 PM on Sept 30 - a weekday. There were checks that came through on my account at midnight of the same day. They paid all of the checks but the bank charged me almost $1, 000 in overdraft fees saying that my deosit was past their cut off time. I have requested a copy of my deposit receipt at least 5 times and each time they send me a copy of my check - which has absolutely no stamping of any kind on the front or the back. There is no record on the check that it even went through Wells Fargo Bank. My deposit was made at the actual bank and not at one of the grocery store branches. To this date I have not been able to resolve this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had a checking account at Wells Fargo for almost 3yrs and have paid over $1, 000 in overdraft fees that I thought were very suspicious.
I complained several times because I knew I had money to cover transactions as indicated on my online account.I was told that items came in that caused the overdraft of several transactions.Can you justify paying $25 to $30 for a soft drink or burger?Wells Fargo provided info on pending class action suit in California.That is how I found out about scam involving the deletion & rearrangement of charges from largest to smallest amounts.
I can be contacted at artguti@hotmail.com if you require more info.
I recently made a mistake on my checking account, and forgot about an automatic payment which came through last, out of 5 charges. The auto payment was paid first, and my last 4 charges were then charged overdraft fees. I began to do some checking, and I discoverved that all charges go through from largest to smallest, thus causing more overdraft fees when one item doesn't clear. This type of "accounting' only effects those of us who live paycheck to paycheck, and those of us who are on a fixed income like seniors and those on SSDI, and those who have recently been laid off, the poorest of the population.
I also discovered that on the actual written statements the charges are in proper order, different from what you would see on the online statement. The reason for this may be that mail fraud is more severe then internet fraud. The bank may be covering it's own butt. (that's just my guess) Also it would make their questionable accounting practices harder to detect by those who are afraid to do their banking online, (ie. seniors).
I'm looking for people interested in a class action suit. It was our tax money that just recently bailed out their sorry butts, and now they are using our overdraft fees to pay us back. I have started a campain to get the word out. I have started writing business magazine reporters, and reporters of local newspapers. I have emailed CNN News, and others. I need help telling as many people as possible. I NEED your help! start gathering evidence from your own accounts. Make copies of your online statements. Save your monthly bank statements. Write to your congressmen and demand an investigation.
We are in a time when the banks no longer have Republican freinds in high places, and banks are under serious scrutiny. We can win this and get our money back, if we just stand up and fight. If you won't do it for yourselves do it for the 1, 000's of unsuspecting seniors living off their monthly SS checks.
You can email me at smallbiziowa@gmail.com
I had enought money in my account to cover all of my checks etc. Come to find out Wells Fargo puts a 2.50 non atm Wells fargo fee through which makes me overdrawn by 1.30. Never had this fee before in my life with the 4-5 years I have been banking with wells fargo and now they are telling me that this is their policy. They charged me 35.00 in fees and told me that they can only credit back half, because it is not their fault. Very poor customer service. Nobody at wells fargo 800 number wants to help anyone. I went to their corporate office in San Francisco and I am waiting for a responce back from them now.
I run a small business in San Marino, CA. I was charged 9 overdraft fee for $315 by Wells Fargo on 3/11/2010. The next day, I was charged 10 overdraft fee for $350 by Wells Fargo again, with 3 checks bounced.
Wells Fargo has announced to the world that they will not charge more than four overdrafts per day.
It is a lie. They did it to me.
My other question is, how can you bounce my check and still charge me overdraft? Wells Fargo did not bounce the biggest check on that day because if they did, it would bring the account to positive balance. That way they can only charge $35 for each bounced check, not for my other $6 and $15 transactions the have now chaged on.
I went to Wells Fargo San Marino branch. The manager Mr. Wong told me, "If you cannot manage your cash, use Savings acoount for your business, so you cannot write a check. As a customer of Wells Fargo for over 15 years, this is the biggest insult that have ever happened to me.
I told everybody the story and we are closing all the accounts we have. If you happened to have a Wells Fargo account too, please be advised that one day when you are short of cash, they will find the way to MAX your fee. Beside the personal insult against me, The news published by Wells Fargo is a lie. Wells Fargo is NOT honoring the promise. I really do not understand how can a company cheat the public like this.
I used my debit card twice to eat $3.40 and $4.10 on April 12, 2010, on my on lIne checking account it shows pending but the money was reserved by the Wells Fargo to pay these items. On April 14, 2010 I had a balance of 0.91 after the two items were deducted and a check 1184 for $25.00 came through on April 14, 2010. On April 15, 2010 my Payroll check went through, so I was expecting to be hit with one $35.00 overdraft fee, but no that wasn't the case I got hit with three $35.00. I called Wells fargo and they explained to me that they took the check for $25.00 than the other two items. that made no sense to me seeing that the other items were pruchased on the 12th. Her explaintation to me that they were waiting for the store receipts, but the money was reserved to pay so they should have taken the small items first. I got no where with her. I'm a single parent. I live on a tight budget as it is and for Wells fargo to have this type of Business practices is very questionable. Can you help? I hope I have the right link to file a complaint. Thank You
I just got off the phone with Wells Fargo. They have sent out a notice that they will be instituting the ability to "opt out" of overdraft protection. Over the past year they have soaked me for about $1200 in overdraft fees, so I want to opt out now. The Customer Service Rep Supervisor tells me that there is no way to "opt out" now, the software that does this never allowed for this to happen and you are stuck until the new software is installed for the August 13th roll out.
This tells me that Wells Fargo intentionally built their overdraft software to opt everyone in. The consumer never had the chance to decide whether they wanted to be charged for this service.
Time to look for another bank, preferably a Credit Union.
They may negotiate less fees with you but they correct with charging you the fees. After 2:00 p.m. starts another business day.
Thats right. They lie about what is clearly written in their policies, and will argue with you about it, insulting your intellegience. They're a joke, and I can't wait to get out.
I'm with you my friend. This has happened to me just recently. They back dated a check, that caused overdraft notices to the tune of $280.00. Money was deposited on the same day that two other overdraft charges were charged to my account but they said the charges came in at a different time. Bull crap, they came through the same day. I had one charge in the pending list, then it disappeared, then it was entered on my account the next day. What happened to "The money comes out the same day when using your debit card" comment. Hmm! I totally agree with whomever has had this problem that Wells Fargo is using us as a means to repay their debt.
Totally not fair,
WBC
You used your debit card so those 2 amounts, $3.40 and $4.10 were pending. Pending DOES NOT mean that money is reserved, it simply means there are debit card transactions out that havent posted. In the mean time a check POSTED for $25 which pulled immediatley and overdrew your account = Overdraft fee number 1. Then the other two amounts tried to pull AFTER you were already overdrawn = overdraft fees number 2 and 3.
Plain and simple...don't overdraft your account. The bank has no control over where you spend your money, how much you spend and when that business will post the payment so stop blaming the bank for your own ignorance.
unauthorized withdrawal from bank account
I bank at Wells Fargo and had made payments to WFAF over the phone so they had my routing and account numbers. After 3 years of making payments, I became late [over 30 days] on my payment and asked them for an extension due to my moving and incurring extraordinary expenses related to the move. They told me I HAD to make a payment and would not work with me. I got paid on the 1st and on the 2nd they cleaned out my bank account for $821. My payment was only $699 but they took the rest in "interest". Wells Fargo Bank Customer Service could do nothing and said they are allowed to do this! They not only debited my account but they put a "Deposit Hold" on the $821 also so they actually froze $1, 642 until the debit cleared. This made me overdrawn and my RENT check bounced. The bank did pay it but I had to get two loans to cover the lost funds and NSF fees. I then closed my account at WF and WFAF can repo the vehicle. I am done doing business with them! They harass you and the robocalls begin the day after your payment is due. They call all day long! DO NOT DO BUSINESS WITH THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo just did the same thing to me, my checking account is now to the negative and I had just made a payment of 300.00 and they did another unauyhorized deduction four days later. These people are the worst to deal with. Never finance anything with this company.
fees
Wells Fargo is willing to lose a customer over $5. That seems like horrible customer service to me, and I will leave them because of principle. I have been a customer with them for over 8 years, I have a chk, savings, credit card and home loan with Wells Fargo. All that they are going to lose because they will not reverse my full $10 fee, which I feel was due to their error. I am sick of banks and companies charging all these extra little fees that they think people will not care about, knowing full well it all adds up for them. And I don't believe the excuse that they do not have the capability to remove it; then get me someone who does~!
The complaint has been investigated and resolved to the customer’s satisfaction.
this is the 3rd time this bank has tryed to say ive overdrawn, its getting really old, and this is it, im working on fileing a class action suit against them, so if anyone else would like to join me, email me at truckiowa@yahoo.com, or call/text [protected]
Years ago I purchased stock through AG Edwards. Through a series of acquisitions they became part of Wells Fargo. I learned the hard way the Well Fargo charges not only commission fees but also annual fees for their broker service, regardless of whether you buy or sell stock.
I realized (after the fact) that they had sold off several shares of stock to cover their annual brokerage fees. They claim they told me about this in my quarterly statement but I didn’t recall seeing anything notifying me of fees due. I now have the tax hit from the sell off, residual cash.
I have opted to move my holding over to Fidelity which charges no annual fees. Oh... and wouldn’t you know... yet another fee opportunity for Wells Fargo... They want $95 to process the transfer.
WORD TO THE WISE... DO NOT USE WELLS FARGO FOR brokerage services (unless you want to pay a lot of fees). Also, if you own stock held in Well Fargo Brokerage, consider transferring it to Fidelity unless you just like paying them fees each year.
Where should I began. Well first off credit means nothing to these people, they process every card swipe whether you select debit or credit as a debit. They will bounce checks due to PENDING transactions, that usually don't actually post within 48 hrs. These ###s are quick to post there fees to you account though. I just learned today that if you write out a check to a wells fargo customer to make a depost into that customers account, and you also have an account with wells fargo, they take it upon themselves to debit your account right away, but according to the customer services rep, the check is actually is still in processing. Its (PAR POSTED) I was told. WTF is that? Either its posted or pended, what. Wells Fargo is looking to make money off of fees any way they can. They can give a rats ### about their customers.
I hate all banks. Today, I especially hate Wells Fargo. We have our mortgage with them and a HSA with them. Last year, they offered me a credit card that would earn $ towards the principal on my house. I thought that was a good idea and I set up auto payments for any bills that took Visa.
One of my husband's dumb ### doctors couldn't figure out how to run the debit card that goes with the HSA, so I had to go to the bank to get a cashier's check. When I was at the bank, they said I couldn't take a cashier's check from the savings, but I could open a free checking account with $100. and I could get the casheirs check that way. They said I didn't need to use the checking account, it was free and it would just sit there in case I ever wanted to use it.
Today, I get a statement showing $30 fee taken out of the checking. I called and they put me through to the premiere checking specialist who said the checking is only free if I have a $25K balance. I've never had a $25K balance at Wells Fargo. I asked if that was new because it sat there for months without the charge. He said no, but that the bank took my mortgage into consideration when I opened the checking and he would be happy to transfer it to a free checking if I wanted. I said no, close it right now. He said another $30 monthly fee went through, so I had $40. that he could transfer to my HSA. Whatever, I told him do that.
I will be closing all the accounts there, just sayin. I wish I could move my mortgage away from them, but that isn't an option right now. If it ever becomes an option, I will do it for sure.
Other things Wells Fargo has done in the last few months:
*Starting charging my HSA $3.95/month - it wasn't like that when I opened it.
*We pay the mortgage in broken up payments each week instead of monthly in order to pay it down faster. They hold the money and don't apply it to the principal until the entire payment (PandIandescrow) it in the hold account and then they apply it. Therefore, cheating us out of paying excess amount directly on the principal.
Wells Fargo, as with most big banks but particularly Wells Fargo got into a mess with bad loans, received money for a bailout, and paid it back by charging excessive fees which border on being illegal so to sum it up, they messed up, got bailed out with our tax dollar then paid it back by cheating the very tax payers who bailed them out and the government, beginning with the Bush Administration allows it. What once was considered predatory lending is now within guidelines. Thank you Mr. Shrub!
It amazes me how some people believe that they can actually still use their checks, debits cars etc without balancing first. Good Grief if you write a check for 200 for a bill, then check your account couple of days later to see the 200 still in your account it doesn't mean that you have an extra 200 in cash to spend. It means that the check hasn't gone thru yet! Learn how to balance.
My debit card for Wells F says I have been a customer since 1983. I guess I will be shopping for a different bank. Yes a bank that understands the customer comes first. Social Security hasn't had a cost of living raise for over 2 years. This wells fargo crap is just like our worthless president shoving obamacare(less) down our throats. If enough people revolt I believe that WF will have a change of heart.
The above posts are correct WELLS FARGO ADVISORS will hammer you with fees and totally drain your account! My broker at WELLS FARGO ADVISORS just laughed at me (LOL) and told me they charge fees now the old days of AG Edwards are history where they didn't charge fees and gave decent interest rates to clients large and small. Of course there is no disclosure of their fees till your a client don't make the mistake of opening account or getting bought out by WELLS FARGO or you too will have your account hit by fees. I travel most and work as a archaeologist and found out the other day they hit me with huge fees had stocks and $400 cash in the account and its close to zero cash.
The $5 fee wells fargo charges a non customer to cash a check wrote from their branch is bull*. It is a transaction that should be illegal. I don't receive anything, not even a piece of candy for my 5 bucks. When a person gives me a paycheck for my labor, the check is supposed to be a receipt for my labor, and redeemable at the bank. in full. If the bank wants to charge a fee for cashing that check, it should be between the account holder and the bank and not me an innocent third party. My labor has already paid for the entire amount of the check, and the bank has no right to stick there hand in the middle, even if I am not their customer. I receive nothing for my 5 bucks. If I refuse to pay the 5 dollars then I cannot be paid for my labor. Wells Fargo should therefore be accountable with the labor board for non payment of my wages...where are the shark lawyers? I am sick of this bank...surely not a people's bank. BTW US Bank cashed the same check without fees or hassle and it was a Wells Fargo check to begin with...
Last August, I was charged $60 per regular account and $40 per IRA account by Wells Fargo because I did not opt for their "Going Green" option of going paperless (online). I marked on my calendar to "go green" in July (today) . When I went to the office, the broker told me that the date of "going green" was June 30 and I missed it, so I would have to pay the $60 per regular account and $40 per IRA account if I wanted to stay with them.
I let loose with "This is F---king ridiculous" and the broker responded with "You will not talk to me in my office that way". She even told me she was going to liquidate my accounts. I think this is in violation of SEC rules, so I hope she does it at her own peril. I called corporate telling them the story, and after giving me some hope that I would be refunded the fees, the customer service girl found that the June 30 date was effective. What a letdown.
I was also told of the $95 transfer fee. Wells Fargo is bad news and should be avoided. They call themselves Wells Fargo Advisors, but try to get advice from them. Advisors is a misnomer. The should be called Wells Fargo Fleecers with Fees. My accounts were involuntarily transferred from Edward Jones to AG Edwards to Wachovia to Wells Fargo. I should have seen the red flags. AVOID WELLS FARGO UNLESS YOU LIKE HAVING YOUR MONEY TAKEN AWAY IN HIGH FEES.
illegal repoession
Wells Fargo illegally repoed my vehicle at 2 am 10/3/2010 !! I recieved no notice. The co-signer evn recieved no notice. The repo business ripped the driveway all up. When I called Wells Fargo they said they never recieved a payment. It was sent a month prior!! I put a trace and they just simply said that if it was thier mistake they would correct it. How?...
Read full complaint and 16 commentsbeing told transfer held because no fums and being told another bank was investigating me for fraud
I recently transferred a large payment from one bank to Wells Fargo. Wells Fargo sent me a letter saying the payment was on hold because they had "reason to believe that this payment has not yet cleared the other financial institution." Citibank ahs assured me that they do not transfer funds that are not covered. When I called Wells Fargo, the Customer Service rep said I was going to be investigated by Citibank for Fraud. Boy, was Citibank surprised to discover that Wells Fargo was twlling me this. There is no case of fraud and the the funds were covered in my account. What kind of inancial institution accuses good customers of fraud?
The complaint has been investigated and resolved to the customer’s satisfaction.
incompetency in wells fargo freud department
To make a long story short, my mother is being sued for a Wells Fargo Home Equity Loan that was illegally obtain by way of Identity theft.
Wells Fargo sold the loan to Buckeye Retirement Company, but Buckeye insist that my mother should take the responsibility to pay the 80K loan.
I have filed two complaints with Wells Fargo Freud dept. The first complaint I filed in 2004 but it went nowhere because (Incompetent or the staff needs training).
We now have evidence from a “writing expert” that the Wells Faro promissory note was not my mothers signature.
Based on this info, I filed the second complaint. Wells Fargo offered only to remove the loan off of my mothers credit report. In exchange for this action, the bank required that we release any and all claims against Wells Fargo.
In addition, I complained to Controller of Currency (OCC). After 6 month and calling every month for closure, the letter only stated that Wells Fargo offered to remove the load off my mothers credit report.
BTW- Buckeye Retirement Company is still suing my mother.
My mother is an elderly lady and has now exhausted her money with Lawyers fee’s.
Now what!
The complaint has been investigated and resolved to the customer’s satisfaction.
unfair lending practices
My daughter sold her house in Fort Myers to a couple who in turn sold their house on Fort Myers beach for $315, 000. The closing date was set, and the loans were pre-approved with appraisals.
Everyone took their houses off the market pending the sale and closing. The week before the closing date, Wachovia/Wells Fargo arbitrarily decided to lower the appraisal of the house on the beach to $260, 000 therefore killing the deal at the last minute and then they did not have to loan the money, and everyone's plans and lives were thrown a giant financial burden.
Now the houses were off the market for months, losing valuable selling time and my daughter was unable to move and get a job. This complete arrogance on the part of Wachovia/Wells, and their determination not to lend any money anyway they can get out of it, is what is contributing to the crumbling housing market in Florida and making people miserable. Wachovia/Well's rediculous "we are with you" ads are an insult to our intelligence and we are on a giant crusade to help people realize that their money would be welcome somewhere else, where the company truly cares about it's customers rather than spouting that phony freinds routine.
The complaint has been investigated and resolved to the customer’s satisfaction.
criminal act
Wells Fargo has charged me $1357 for auto insurance. I have auto insurance with State Farm, and Wells Fargo has this information.They did not request another copy of my insurance. They are criminals, and need to be behind bars. Their agents have theatened me with prosecution. For what? They lost my check. I offered a credit card payment until they could find it. the answer was "NO". I have not missed a payment, even though I lost my job due to Oregon's crappy economy budget cutting ways! I am ready to wage war on these people! I asked to lower my car payment until I get a job. The agent said, "No we will not do that". It is time to take these criminals down. I am sending letter to all media, president, governor, trade commission, insurance commissioner. The insurance policy says Wells Fargo Insurance. I guess they DID profit this year. My car is in storage until I can afford to repair it. This is a call for JUSTICE! I am a USA BORN CITIZEN.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a Law Clerk a New York law firm, and I am responding to posts made by Wells Fargo auto customers who have been charged for Collateral Protection Insurance or CPI. Our law firm is currently investigating this type of conduct. Please contact me at your earliest convenience to discuss your experience. My phone number is [protected], Ext. 132, and my email is jamie.song@balestriere.net
You have recourse! Have your State Farm Agent fax Wells Fargo a certificate of insurance for the time period that that you were charged. Wells Fargo is supposed to refund your money. This could be a simple case where the Insurance Company has the wrong mailing address for Wells Fargo.
online payment fee
I was going to pay my mortgage online today and after I put in all my information it tells me they charge $24.95 to my already high mortgage payment just to be able to pay online. THIS IS OUTRAGEOUS!
I have NEVER encountered a company who charged a FEE to pay online before and I hope I NEVER do again. This is gouging, over the top, senseless fees just to save a 44 cent stamp. If there is not already then there should be a law against companies doing these kind of things.
It is NOT worth paying an extra $24.95 just to be able to pay online. This is totally unacceptable.
Marilyn Hunt
427 W. 9th Street
Jasper, Indiana 47546
The complaint has been investigated and resolved to the customer’s satisfaction.
nightmare transition to wells fargo for wachovia customer
The conversion -- Wachovia to Wells Fargo -- is an unbelievable nightmare considering the amount of time they had to get it right. Wells Fargo's technical staffers have probably never heard about USABILITY STUDIES! My business accounts are intermingled with my personal accounts and my mortgage account. The fact that my business has its own Employee Identification Number is apparently of little concern to Wells Fargo, which just wants to use my Social Security Number and ignore pesky legal issues such as "piercing the corporate veil" and "commingling" funds. The IRS is going to love that!
The customer service folks say that it's normal to group everything under a customer's SSN. I say, "Are you kidding me?" Customer Service says there's a tab I can use to separate the accounts. Hell no . . . there isn't a tab that can work that miracle! No matter which tab is selected, the business and personal accounts and their respective online bill payees are intermingled. It can't get any worse as a technological screw-up.
What were they thinking?
Wachovia's system kept everything separate, and it was flawless. Wells Fargo should change things back or fix them so they make sense for customers. AND, they should try some usability testing before they "transition" to anything else.
What were they thinking?
The complaint has been investigated and resolved to the customer’s satisfaction.
email page is not opened
showing blank area of inbox
I have been disabled from share and sell and i want to get restored.Thank you.
Web marketing, advertising submission, market domain, google payperclick
I am also having a nightmare scenario with the transition in the state of PA. I noticed that a bill pay was not made shortly after transition. I called my local branch and they said they couldn't help me with bill pay and referred me to an 800 number. So far, I have dealt with 3 different people on 3 different days trying to resolve. They paid the bill after I called, and then the next day payed again. When I called about it being paid twice, I was told that they set up an automatic payment for this bill. This never should have been done as it was a one time payment. When I called on day 3 to say that this amount was not applied back to my account I was told that a "case would be opened" and that it would take ten days to investigate. I then went in person to talk to the local branch manager and he was extremely rude. He wanted to talk to me standing up in the lobby until I asked that we sit down so I could tell him about my problem. He said that he could not help me and I would have to wait for the resolution of the case. I find it extremely hard to believe that the manager had no contacts that he could call if one of his long time customers was having a problem. I will most likely close our personal and business accounts when this is finally resolved.
Forgot to mention - look out for all the Fraud - This large bank (Wells Fargo) just like Bank of America is prone to fraud, I have already had e-mails sent to me pretending to be part of the new bank (Wells Fargo). Do not repond and report to the institution. I even felt uncomportable calling them and haing to provide so much personal information over the phone - they need a new and better system!
Mine is a personal complaint - they coverted and I immediatly saw an increase in fees and services are worse - not that I completely loved Wachovia, but at least I found their information to be accurate, easy to follow and recieve. Now since they claim Microsoft Money has been closed for use, I have to buy Quicken to transfer my online information? This at a cost to me of almost $50.00 - of which I am certain they are getting a huge benefit! I have my account linked to my Visa for overdraft priledges the cost has doubled, and they transfer even if an item is just held, or a vendor puts a hold. Then I have a surplus and the fees to boot! Not a happy customer, time to find a new bank!
I had a small business account at Wachovia. They treated me well. With conversion to Wells Fargo, I noticed increases in service fees. I drew all my money out and took it elsewhere. The bank was very busy when I did this and it took me 45 minutes to see the banker guy. He never even bothered to ask why I was taking my money out. That's because a lot of folks in the bank were probably doing the same thing. If you have money in this bank, I suggest you consider pulling it out.
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incorrect appraisal
I was trying to refinance my home to a lower rate. Wells Fargo already holds the mortgage. They hade an apprasial done. I was home when the apprasier arrived. She came in took a few photos asked me how much I was hoping the appraisal would be and left. A few weeks latter I recieve a copy of the apprasial and notice that it is for a 3br 3 bath home of 2500 sg/ft. My home is 2980 sg/ft and 4 br / 4 bath. I call my loan rep and sent him drawings of my floor plan. After several weeks I'm told that they are not going to order a new apprasial and that they don't beleive the info I provided. They tell me they'll still to the refi but now the intrest rate will be highter than what I have locked in. On top of that I get a contract from them that shows yet a different intrest rate and a much higher closeing cost than my loan rep said. ($22, 000 vs $8, 000).
I told them to stick it and am in the process of moving my account to another bank and will move the mortgage on both of my houses as soon as market conditions allow.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo is taking over the Wachovia here in Rome. Over the last few weeks new rules are coming into effect that seriously effect the customer confidence in our "relationship". When you are asked to show your I.D. to the same teller who has waited on you for years and you see her at the orthodontist, and pray for her husband for a year while he is deployed to Iraq, or you give your company deposits to a young man who for years calls you by name and suddenly doesn't know you any more- give me a break! WHEN they don't know me anymore it is time to move my acounts. 40 years of "relationship" and they have all these signs up promising how they will continue customer service- sounds like the government has already taken over folks and we'll be the last ones to know. Say one thing and do another. CHANGE- heck I'll
take my busines elsewhere and they can keep the change.
harp & refi
I've been being strung along by Wells Fargo Since January 2010 to this day. After months and months of sending document after document, they just denied me from getting into the HARP program on Sept 30th. I asked if I could skip 1 months payment to try to catch up on my bills, they gave me four and told me that if I couldn't pay at the end of the term, I could probably roll it into the refi. I had an injury that was disabling for a year. I had a boss that I tried to work for thru that injury until he made it impossible for me to heal and ended up leaving that job that I worked for 11 years after he hit and stepped on my injured foot, which had nerve damage, and thought I was taking off time for nerve blocks in order to have a 3 day weekend. I could have taken off the 8 months in which the medical field allows for my type of injuries, but I tried to tough it out. I should have taken him to court, but I couldn't afford it literally and figuratively. I was only able to collect temporary disability for 4 months after I left my job. I wasn't able to collect unemployment even in telling my reason for leaving. It took me 6 months to find another job after signing up with 3 temporary agencies I was lucky enough to get hired at a job I was placed in. However, the pay is no where near what I was making before. I had to go thru all of my saving during the time I wasn't working and am in desperate need of getting a lower mortgage payment to try to make ends meet. The co-borrower of my loan passed away and after refinancing several times over 10 years for a lower rate, his name was not on the loan when Wells Fargo purchased the loan. I wasn't aware it had to be as executrix of the estate, I thought my name was just as good. This was one of my hardships for which I was denied via telephone. After the 4 month moratorium, they told me I had to be current in order to move forward in the process of the HARP program. I borrowed the money I needed from family to make my loan current and 6 months later, their letter of denial states that I am denied because my loan is current and I have not proved lower income and more expenses! UNBELIEVABLE! They have my pay stubs, prior year tax info, you name it. They even upped my payment during this process due to low escrow funds. Which I have to say, "I am not so sure this is true". As we have learned, you cannot trust them. I am charging gas and have growing debt on that credit card because I can't afford to pay it off monthly, as I did before. They don't have proof? I gave them everything they asked for.
So they tell me on the phone after breaking the news that the death of the co-borrower isn't a good enough hardship that they have other in-house programs that they might be able to get me into. Very frustrated, I asked if this process was going to take 9 months also? Of course, they said no, we will have someone contact you within a week. Well, they had someone contact me and told me the same thing, I am in review for in-house refi. I've gotten several calls and missed them and when I return the call, I am told that I need to speak to my loan rep and there are no notes in the system as to why I received the calls that I missed. I was told they would push for the return call from my processor. I've tried his direct line several times and left messages. 3 weeks later, I still have no clue how they are going to try to screw me this time!
This is outrageous! These people should be ashamed of themselves! They are crooks! They are playing with peoples lives! They are a big part of the reason this country is the way it is and it's getting worse. And who does the government help? I am extremely frustrated! Maybe we should all just top paying these crooks! Let them see how it feels to say "F U"! I don't care if you lose your job or can't afford food and are getting further into debt ever day! I feel sorry for the youth of this county. What are they learning from the practices of big corporations and politicians today? It pays to be a crook? Something has to be done!
refund
On 7.26.10 I filed a complaint that charges were made to my Chase Bank as well as Wells Fargo Bank card on Behalf of Enterprise Rental Car. I called to file claims to both banks regarding charges. Chase Bank reversed the charges on 7.26.10, Wells reversed charges of $800.00 (per letter dated 8.31.10), then reversed the provisional line of credit stating that was denied and was issued a NSF fee of $35.00 as the account didn't have $800 in it. On 9.02.10 I called bank, got Connie, she said they were closed. Called 9.03.10, got Matt, he refused to help me or transfer me to Supervisor. On 09.03.10, went into Tempe branch, spoke with Randy, couldn't help me. 9.09.10, called, spoke with Kent, refused to reverse fees, refused to close account or help me. 9.11.10 returned call to Aileen, left voice mail to callback. 9.15.10 called Aileen again, left voice mail to callback. Called again recording stated "unable to process transaction". Called again, same recording again. Called back, spoke to Krista, she got Jamie. Jamie said all I needed to do was a "means of collection letter" and fax to 866.519.3576. She would reverse provisional line of credit. I did & faxed the very next day. On 10.23.10 called to get balance, charges of $800.00 reversed again from account on 10.13.10 per Heather. She stated claim is closed out & will not be reversed. She gave me claims assistance phone number 800.548.9554.
This is ongoing problem and they are yo-yo-ing my account with charges that have been reversed. This needs to stop.
Money needs to be refunded to account as per letter I faxed to them on 09.15.10, which served as means of collection letter to resolve situation as per conversation with Jamie on 9.15.10. Money needs to be returned and this matter closed. This is regarding fraudulent charges made they do not want to have to collect from Enterprise Rental Car. This is illegal!
insurance
I also received a letter from you wanting verification of auto insurance on my loan. All the information has been given to you along with verification.
Your (so called) website is a farce. If you want verifacation then call the branch I got the loan thru and they should have the info. If not then call me. I'm sure my home phone number is on the account somewhere.
I want to file a Class Action Lawsuit against this company. Wells Fargo has done nothing but screw around with my contract, add on ridiculous charges, make false reports to the credit bureau and generally suck their "customers" dry. I"m a SERVICE MEMBER and they don't even honor the SSCRA. This company is horrible.
wells fargo - beyond #s
after paying a morage of 2862.00 a mouth for 3 yrs and because of that hurt my credit to a point were no one renew my morage when it came do they wanted me to sign a morage for 4355.00 a mouth they are out of there mines if they think i would pay that...so now they have forced me out of my home..they are a bunch of
Wells Fargo Auto sucks. Last month I was told I was behind and so I paid what they told me I needed to pay which was fine so I thought. I woke up today and my car is gone and they are saying I need 1500 to get it back AND if I want to get my stuff out of the car I have to pay 50 to get it. $50.00 to get my own ###? Wells Fargo is horrible and I will make sure that everyone I know stays the hell away from them. They are LIARS...which they cannot lie to you...but they do anyway. People are evil and I hope that Wells Fargo rots in hell.
racial discrimination
I felt like your bank treated me like a criminal cashing a stolem check. I am a hard working resident of lodi and am appauled by the type of treatment I received at your establishment. I went in to wells fargo lodi bank and tried to cash my payroll check. The woman said tht she needed to verfiy the check. I waited 20 minuteswhile she sat clicking the...
Read full complaint and 1 commentchex systems
Wells Fargo told Chex Systems I owe them nearly $500. I do not owe Wells Fargo any amount of money and a banker at Wells Fargo confirmed this. The problem is they don't want to help me take the balance off of Chex Systems. Chex Systems is a bank reporting company that tracks people who owe banks money so that other banks won't do business with the person. I can't get an account with ANY bank because Wells Fargo doesn't want to contact Chex Systems to remove the negative balance notice. The banker at Wells told me to contact Chex Systems myself but that company doesn't take calls from consumers. Chex Systems is for banks not for consumers and I can't change anything with them because it's not a credit report where you can dispute stuff. Wells Fargo is leaving me stuck between a rock and a hard place with their beaurocracies and lack of trust because they don't want to right their mistake.
They also created an account for me on the fly, like they love to do, and NEVER TOLD ME ABOUT THE ACCOUNT BEING OPENED. Then "someone" made a transaction without me even knowing the account was open and put the account negative. WHO made the transaction. WElls fargo doesn't seem to care. I'm sick of broken machine Wells Fargo has become. You may like Wells Fargo if you bank there and they haven't screwed anything up on you yet, but don't worry, they will soon. Thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
We closed our account with wells fargo and it ended with a zero balance. NOT a negative and now we were told we are on chex system because of wells fargo, I have contacted legal help and will be suing as NO ONE has fixed the problem after NUMEROUS phone calls, letters and visits.