The complaint has been investigated and
resolved to the customer's satisfactionResolved Weight Watchers — inability to cancel monthly pass on line
resolved to the customer's satisfaction
The website monthly pass cancellation feature is worthless. I absolutely could not access a way to cancel my membership online even though this option is frequently mentioned as being an easy task.
The phone number is not alisted on my membership card or on a promotional pamphlet I recently recieved. I ended up going outside the weight watchers website to another just to get the phone number.
Members can only cancel by written mail, by email, or by telephone. I wanted to cancel today and obtain a written record of my cancelleation request, date, time, etc. but could not get one. I finally resorted to telephoning customer services. When I politely told the representative how long I had been trying she ignored my comment and only offered to process the phone request.
Altlhough she said she was unable to email a confirmation to me, nor, could she offer a transaction number of my cancellation she assured me the membership was cancelled. She, however, added that if I did encounter problems that I could use her name for a follow up inquiry.
If prospective Weight Watchers customers had this much trouble getting a phone number or joining the company would go bankrupt. My final impression is that Weight Watchers only really wants more paying members and to sell their products.
Signed dissatisfied Midwest customer
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