Wawa
reviews and complaints

My kids goes into the store and gets ice cups and the manager as she says she is turns the machine off so the ice doesn't come out. So I go in the store and ask an employee why would someone turn the machine off while my daughter getting ice the the manager starts yelling at me unprofessionally "IS there a problem?" I says to her the employee answered and took care of it then she continued to yell and says u dnt have to come back so dnt come back. It was very unprofessional of her and she needs to be retrained on how to deal with customers and customer service because she clearly doesn't know especially to say she's the manager. U all need better management and stop letting them let u all lose customers that comes everyday. This happened around 5:20 pm today at the location on Missouri Ave and Rosery

My wife went into our local Wawa station and purchased a $25 gift card for our Grandson. She taped the receipt on to the gift card for him. When he went to use the card, no luck. I looked up the card balance and found that it had never been activated. Of course, the grandson had discarded the receipt.

My returned to the Wawa station where she had purchased the gift card and the manager told her that Wawa stands behind all their transactions and gave her a new Gift card. I just wanted the Company to know how grateful we are that in todays times that a Company stands behind their transactions.

Thanks from a grateful patron. Eric And Cathy Hatfield, 3545 Silver Bluff Blvd, Orange Park, Fl. 32065

I ordered a medium losbster bisque and after waiting 15 minutes I grabbed my food and left because I was in a rush because I was on my lunch break I finally opened it up and it was tomatoe basil. I do not have time to return my food and now I have nothing to eat for lunch can I please be refunded. I love to go to Wawa I’m a frequent shopper I just would like to be refunded

I ordered a hamburger and fries from my home, which is five minutes from the wawa on Coral Way and 69 Ave in Miami FL

I was there5 minutes before the order ready time to get my complimentary soda.

When I went to food pick up, I asked for a bag and the guy behind the counter was less than pleasant and ended up giving me a bag but said he would advise me to get one from the regular cashier because they a much bigger.

Upon getting home less than 5 minutes away my burger was cold and the fries were definitely cooked hours ago.

First time I ever was disappointed with the hot food at Wawa.

Patricia Sherman

7451 SW 23 St

Miami, FL 33155

[protected]

I went to wawa last month at 1413 wilmington, pike west chester, pa 19382 and ordered a kids meal while waiting for my order person preparing my order notice they did not have any more apples, and went near registers to get a extra one, then he throws it to person behind the deli area, this is not a good look he should have been suspended that day. Very poor service.

You can reach me at [protected]

My daughter ordered some food from Wawa on 30th Street in Tampa Florida 11510 N 30th st Tampa Fl 33612. She ordered food and the pretzel had mold on it. My take on this is before you give a customer anything you check it. Basic common sense it doesn't matter if you are shorthanded, backed up, busy or trying to rush. It's unacceptable to send a person molded food. If my daughter didn't look at the pretzel before she gave it to me I might have bitten molded food. This is not the first time I've had terrible service from this store I just never said anything the last time. People are paying their hard earned money for food and they should get everything they ordered like they care. The food is either incorrect, they forget something or mold. There no way to get your money back from Door Dash anymore. Being a manager all my life I know that it starts for management, if you have bad workers you have to train right or re-train them or fire them whatever. Receiving molded food is really over the top. Too be honest if some of your stores don't get it together; just like other stores can go out of business Wawa can for bad customer service and the non caring attitudes. I'm sure if it was their food they would check it would be immaculate.

Store #677 8800 Brook Road. The employees on third shift are so nice and personable and it’s a shame because when we conversate or when I am talking with a friend I feel like I have to yell because the music is so loud. So my complaint is not with the store itself but with corporate as the employees explained that they are not able to control the volume at the store level.

I was excited to see that the turkey bowls were back and I ordered one on the app today.

I picked it up at the Glenside Wawa, it was ready on time, and I noticed right away that the bag seemed light.

The store was very crowded and I only have a certain amount of time for lunch so I left the store without checking the bag.

When I finally opened the bowl, it was less than a third full.

Small scoop of mashed potatoes, a tiny scoop of filling, barely covered with the turkey and gravy. No cranberry sauce.

I’ve been getting the turkey bowls for many years now and they’ve always been substantial. Today I spent $8.99 and was very disappointed. What I got was wasn’t worth $3.00.

I wish I had taken a picture.

I travel a lot and 8 ou of 10 visits my favorite drink is empty!

That tells me it's an extremely popular beverage! Can the stores possibly install more stations to offer more patrons access to getting the drink so many want?!

This particular store just now was in Frederick's Maryland, but again, I travel and have this problem ALL the time

Sincerely

Sherry Camp

S.[protected]@yahoo.com

[protected]

I was in your store located on Roosevelt boulevard and US 19 in Clearwater on October 30th at approximately 11:00 p.m. . I was at the self-checkout register while running my debit card and the manager Jose, whom I have had previous issues with in the past comes up to me and very loudly, loud enough that everybody in the store looked at me, ask me if I'm smart enough to know how to run my debit card. Now, I don't know how Wawa's employees or actually managers should I say are expected to treat their customers loyal ones at that but humiliation and embarrassment is not what I expected WHAT SO EVER! I did not even purchase the items that I had... Instead I went to a different store. I am so disgusted right now, that I don't even know if I'll continue to shop a that store, or any Wawa's for that matter.

Thank you for your time.

I have been going to Wawa for many years. We used to be able to trust the cleanliness of the restrooms when we shopped at Wawa. Today at approximately 12:30 PM I visited the Wawa in media Pennsylvania (across the street from Riddle Hospital) we purchased gas and a few things in the store and I use the restroom. Since they have changed the restrooms to non-gender specific, the restaurants are disgusting. I know this will hinder my going into Wawa going forward. I hope that Wawa corporate gets this review and rectified the situation.

On today 10/22/2022 at approximately 11 am @ wawa in franklin Va 23851. I ordered a honey Turkey sub with Mayo and miracle whip to be added on the hoagie. They only added a teaspoon of miracle whip and no Mayo was on the sandwich. They could have at least spread the miracle whip on the whole side of the bread also. Store #08683

Transaction #123837.

The wake up mocha flavor coffee machine is never working. I stop at several on my way to work 10/19 and they both machine are out. You must do better. This is not the only time this has happened and not just this location. All the locations have this exact same problem.

Also 7/11 has a machine I can self service an espresso for less than WaWa and I don’t have to wait for a server to make it. Just a suggestion

Store 8636 is the closest wawa to my home the product I purchase from the store is cheaper and more convenient for me. The manager Tammy I believe is her name she has been very rude to me when I asked about the iding I have seen her get very verbally aggressive with her employees and there was one time that I came in and the cashier had to put me on hold finish with other customers so she could go and look for the manager on duty because as she called for a manager no one ever responded I had to be put on hold for about 10 min then! as a long time customer I don't feel like things are being taken seriously in this store.

I've order a sandwich and I was concern because the employee prepared another sandwich before mind's and I brought it too her attention well.. my sandwich was prepared poorly I did not ask for extra honey mustard this is unacceptable and I don't want to eat it.

Capitol heights MD store

Want my refund I could have took it back but I was completely home

Wenda andrews

[protected]

My ticket was 691

On Oct 5 I had two orders .one was credited . My order #313 was not it was a steak w extra cheese a red apple w peanut butter and chips.Plus a cheese melt panini pluses a medium tomato soup I check out w your nice employee Rose. Total was 29. And change.I used a coupon for a free soup plus a 2.oo off for a short sub. I payed with my credit card . My phone # is [protected]. I go to your store almost every day. I like getting credits. All of the employees in your store are great 👍.

I have tried to sign in to the Wawa app a number of times after they denied my password that had previously been accepted. I lost a reward today because I couldn't sign in again. This is about 5 times now. The website, along with the people who created it, is horrible and I have had numerous complaints from Wawa employees who agree that it is an embarrassment. It is very slow and you could graduate from college before that bird stops flapping its' wings. There a large number of people who love Wawa, like myself, that would love to see a website worthy of the reputation of the Wawa stores that do a great job daily. I truly hope that a supervisor (who really believes in customer service) answers this complaint. It is about time that management recognize that quality is not just products in your stores but a desire to create a website that people can use, enjoy and be proud of.

Hello WAWA,

I'm hoping this message does not get filed away, w/o any action.

My Name is Linda A. Harris, I was in the Newark, DE area a few nights ago, stopped at a WAWA, for Gas & a Sandwich. 601 Ogletown RD Newark, DE 19713.

The Young Lady preparing my Sandwich decided to Sneeze, while she was preparing my food. It was absolutely disgusting. Not only was she not wearing

a Face Mask, she got totally upset when I asked her to prepare another one.

She did in fact make another one, but again was very rude in the process.

In case anyone is interested, this was WAWA # 860.

TRX # 6259974.

Not sure I'll be returning to this WAWA Location anytime soon !

Linda A. Harris

240.619.6733

[protected]@gmail.com

I have requested that store #857 carry smokeless tobacco products such as Cougar Long Cut Natural, Grizzly Long Cut Natural, and Grizzly Extra Long Cut Natural numerous times. Reason being is they only carry one Grizzly Natural product which is the Snuff. That is way too messy to use and less enjoyable. Also, in my opinion, they should replace those products with the two Kodiak Naturals being that they are from the same company. They are also more affordable options. I talked to a manager and called the customer service number multiple times.