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1.1 690 Reviews

Wawa Complaints Summary

11 Resolved
677 Unresolved
Our verdict: If considering services from Wawa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wawa reviews & complaints 690

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5:50 pm EDT

Wawa Employees, management

Dear Chris,

Angela Divirgilio My daughter worked at wawa 2030 limestone rd from 6-2021 , until 7-19th this year. She was doing a great job, working overnight shift while going to school. Always congratulations on a wonderful job she did. When Jackie agm started working maybe a month, Jackie had a vendetta against her my daughter. She went to work and she did ring up her free shortie, Free...I stress, terminated for this. This Jackie was rude to my daughter every shift, she ruined everything. My daughter worked this became of school and she has a car payment and rent. I want this looked into, she was very bossy, she was rude.

She said to her " you have to be at register as soon as you walk in" Angela had great relationships with all other managers never a complaint. They all loved her. Please look into this.

[protected]

[protected]

Sent from my T-Mobile 5G Device

Sent from AOL on Android

Desired outcome: Rehired different store

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Theresa Speiser
, US
Aug 15, 2023 12:22 pm EDT

Yeah..she cannot ring up her own sandwich. Against policy

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1:47 pm EDT
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Wawa The Wawa not have milling a situation that has been going on for two years

There is a lady that is a very big and convenience at are you Lala that was built not too long ago. It has been losing business and people are staying away from this Wawa, because of this woman who is always under the influence and just does not leave people alone they are losing a lot of business.

Desired outcome: The police are called and nothing is ever done her name is Karen deal !

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2:54 pm EDT
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Wawa Closing of store #714

I have resided in Collings Lakes for 23 years. The WaWa store at Canes Mill Rd & Black Horse Pike has Always been there and open. Now I am advised that on 03/25/2023 the store will be closing for good. I never seem to be surprised at Big Business logic. This is one of the busiest WaWa in the area, and someone with no common sense, and even less intelligence has made a decision that this store is to be closed. I remember when WaWa gas had the best price, now they are the Highest in the area. This just goes to show that WaWa really does not give a dam about their loyal customers. Sadly for WaWa, there is a market accross the street from WaWa in Collings Lakes, and they were financially able to both survive and outlast this Big Business Chair. Goes to show where the greatedt educated business people can be found, and it is not WaWa. Thank you for abandoning Collings Lakes WaWa. Hopefully a new Big Business chain will come in and respect the people of Collings Lakes.

Desired outcome: STOP THE CLOSURE OF STORE #714

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1:22 am EDT
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Wawa Food, cigarettes and energy drink order.

On July 11th I placed a mobile order for pickup. My order was completely wrong and we have food allergies so this was a nightmare for us. The cook had a visible hickey on his neck and had gloves on but was touching his face and nose with those gloves and preparing food with those same gloves. I called back to talk to a manager. Nicole from the wawa at 901 n orlando ave in winterpark fl 32789 spoke with me and stated she was the manager. I had cigarettes and energy drinks and food that was horrid. She said she can do a remake but could not refund. And she didn't see where we even bought cigarettes.

Desired outcome: Remake of order as nicole promised or a full refund. My husband walked back up for remake of order as Nicole promised and the manager there now refuses to do so.

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1:11 am EDT
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Wawa Service and status of store

I’m from New Jersey where we cherish Wawa however other states are not upholding the brand to its optimal standard. The store in Fort Myers on Colonial is ABSOLUTELY ATROCIOUS. It’s shameful and beyond disheartening to walk into my favorite store in the entire world to find it completely trash and the employees are so off putting and non attentive (I’m not entitled to be treated but it creates a less uncomfortable shopping experience) Between napkins being littered literally everywhere in the outside patio area to the most disgusting and vandalized bathroom I’ve ever seen. There was HUMAN FECES openly on the back of the toilet and seat covers thrown all over the floor. I was so uncomfortable I left. The managers at this location are immature at best. I called once 3 times in a night to speak with someone and I was left on hold for two call and then passed around to everyone in the store on the 3rd. NO WAWA SHOULD BE RAN LIKE THIS. IT COMPLETELY TARNISHES THE BRAND AND STOPS CUSTOMERS FROM COMING BACK. PLEAE FIX THIS STORE !

Desired outcome: I would like a senior executive or someone high in the company to see this store for themselves. There is no way this store can thrive in this area under Wawa brand at this pace.

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4:47 pm EDT
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Wawa Management, customer service

This will be the first time I've ever had a complaint about this store and nobody has ever complained about a valued customer that I am from some management and associates at this store. For as the store manager has told me to not come inside the the store as for now on, with no incident reports from the store or the police department with no warning to myself on 05/23/2023 at 11:25:09 according to the receipt, there after is when I was told from the store manager on duty. There was no justified explanation for this as there was no report. I would like to file this complaint about this store, which is no file or reports from the store to officially remove me from the store.

Desired outcome: None

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7:33 pm EDT
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Wawa Prepackaged turkey and cheddar sandwich.

Half of the sandwich didn't have any meat or cheese or lettuce on it. There was almost nothing on it at all. It was so screwed up. I could only eat half of the sandwich. I got the sandwich from the wawa in holiday Florida on US highway 19. If you all want to send me back the cost of that sandwich go ahead and send it to Sarah Eckel 1403 ventnor Avenue

Tarpon Springs, FL 34691. Thank you for your time it had multi grain bread also. I can't find the receipt...

Desired outcome: I would like a refund. It was 2 halves of a sandwich in the prepackage turkey and cheddar sandwich from wawa brand.

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3:54 pm EDT
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Wawa Southwestern salad have a piece of glove stuffed in side the chicken strip strips

I was eating my salad and when I was getting ready to eat another fork full I noticed something blue hanging out my meat and I said wtf and my co-workers was like what and I showed them as I was pulling the piece of blue glove out the chicken, took a picture and went back to Wawa and I explained to the manager what I had experience and she said when the lady was cutting the strips she might didn't notice that a piece of her glove was missing, but I asked her how did it get stuffed inside the meat, so she gave me my money back, said if I come back in a later date to just tell them I want a remake, so today I tried a salad at Chick-fil-A and I started gagging just thinking about that salad last night

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7:46 am EDT
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Wawa Gas

I would really like to complain, I use your fuel every week, I asked the associate three times to only put $10.00 gas as it was a rental and he put in $43.34 which is ridiculous as I'm now out of pocket. I cannot believe I asked three time only $10.00 and he filled up. I tile him it was a rental, and I did not want to fill up. I did not make a scene because it was busy but I m very angry. Do not employee people if they are not going to listen to the customer. I'm out of pocket over $34.00. I'm a regular customer and like said Loyal to WAWA but after this I'm going to re-think. This is bad start to my morning I do not have extra money to throw away. I would like this matter taken care of soon as possible please.

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9:42 am EDT
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Wawa Drinks and food

Every time I go into my local Wawa and it's only when a select few employees are working the drinks they never make my drink how I've ordered it. But when I go to tell them that they've missed something when it's clearly written on the ticket that's on the side of the drink and it's the last thing they have to do, they cop a bit of an attitude, put their nose up and snicker at me. Then today along with the drink not being right I went to get my sandwich out of its container and I couldn't get a hold of it because the bottom biscuit was completely apart and crumbled!

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2:11 pm EDT
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Wawa FastFood

I was at this place last night April 6th 2023 at about 10:30pm.

I ordered for 2 kids meal mac & cheese, chicken strips bowl and roasted veggies, 16oz frozen strawberry passion and utz zapps voodoo chips.

However, when I got home, the roasted veggies were not added.

I called the store to report it, and the manager was not professional about handling the issue.

I gave her the order #, which was 978, and suggested she use that to check the recorded video of that time. Instead, she's asked me to drive about 10 miles plus back to the store and present the receipt before they can refund to the card I used.

First and foremost, she should have apologized for the inconvenience caused, and asked if there was a better way of resolving this to satisfy me as a customer. Or better still, she should have just apologized and told me they will look into it and get back to me. She wasn't ready to listen to any suggestions and just banged the phone.

Now that there is technology, I believe it's very easy to verify if

I was lying or not.

My suggestion will be that if a customer calls to lodge a complaint, and the store is busy, they should note it down and address it when they are less busy.

Additionally, I believe they keep copies of all receipts issued to customers and record every activity going on in the store. So, if the cook forgot to add something, then they should check their records.

Desired outcome: I would like an apology and a refund.

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3:48 am EDT
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Wawa Delivery was missing half my order # 57a6dfd9

I ordered a delivery from Wawa I ordered two milkshakes that did not show up also a cup of cheese in my order the things that showed up were my cup of meatballs and my three rolls I would like to receive a full refund to resolve my issue. I am very disappointed in my order my cup of meatballs only had five meatballs and it was a large cup I can only make one meatball sandwich out of my whole order that cost me over $30.

Desired outcome: I would like to receive a refund on my order # 57a6dfd9

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3:13 am EDT
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Wawa Was drenched by an employee pressure washing totally unnecessary!!!

At 3:04 AM on Thursday March 30th I arrived at the WA' WA' on Springfield road and lime street in Sarasota Florida. I was riding a bicycle And upon arriving dismounted said bicycle as I approached the doorway. I was looking in like that for one of my belongings, At which point employee approached me telling me that I cannot park my bike in this area come on so I Ask if I could park my bike in the front of the store to which he also said no. He said that there would be no place for me to park my bike and that I would have to park it all the way outback and leave it there should I wish you enter the store. About 3 minutes later the aforementioned employee proceeds to pick up the pressure rushing wand and indeed the water literally delete 60 away from me when that Was absolutely , unequivocally unwarranted And unnecessary and Subsequently I was drenched. Now, I do not understand why The aforementioned employee could not wait another minute or 2 until I collected my belongings Before engaging the water. This is absurd judging the fact that I am writing a bicycle and it is a bit chilly out tonight and I will be freezing my butt off the entire ride home. I asked what I should do if I should just go to another gas station entirely because he wants to get his job done and pressure washed the very spot I just threw up into the standing in period this is absolutely unacceptable On every level entirely. Not to mention, his attitude was absolutely disgusting towards me. I am not sure what is going on in his private life, But it made me feel like I was his human punching bag taking on his frustrations on me drenching me with the water hose and having a disgusting attitude towards me all for no reason. This employee should have by all rights waited to engage the water and that hose until I walked away with my bike. I was simply looking for a blue cheese speaker. And for him to tell me that I could not park my bike anywhere on the premises that I had to park it in the back was absolutely outrageous to me. Like skip stolen all the time around here and I was not going to leave the $1500 electronic like sitting out back, even with a lock. Now my tablet has gotten it and I am drenched and I get to look forward to a long cold wet ride home on my bicycle. I am more than disgruntled and upset.

Desired outcome: This employee clearly does not value his job and should be fired as a result. He could not go around spraying customers with a Pressure washer.

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9:25 am EDT

Wawa Customer Service

March 23,2023 6:45am

I Ordered a breakfast bowl, forgot the cheese, went to the employee, to ask to add the cheese, stood there while the employee had a conversation with her co-worker, she did not acknowledge my presence or my calls of attention.

After talking to her co-worker she turned around and went towards the other side of the counter, literally ignored me, I again tried to get her attention, at which she snapped her head, with a quick turn looked at me and said "I HEARD YOU, ALRIGHT"

I was taken by surprise of her rudeness, canceled my order, left the store.

I am Very disappointed since it was one of my favorite places to take grandkids/family, and enjoy a quick meal or pick up goodies and gas.

Desired outcome: It would be great if your company can teach the employees, about proper customer service, especially to senior citizens that are not very technical savvy.

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2:21 am EDT
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Wawa Burger

Bought burger went to eat it less the 5 minutes after buying it and it was cold like it had been sitting out wasted my money on it and had no lunch bought at 9pm a girl with blonde hair brown roots made my burger really frustrating to buy food and then not be able to eat it and to have to throw away burgers should be made as you order and the store was not busy at the time so no excuse not to make a fresh hot burger

Desired outcome: Don’t serve burgers that are not freshly made or cold

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8:14 pm EST
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Wawa ID requirements for tobacco products

To whom it may concern I am contacting you in regards to Wawa trying to impose a policy where they are requiring their staff to scan IDs to buy tobacco products. This is an inconvenience it is an invasion of privacy and this should not be enforced as Wawa policy. You should hire people that know how to read a license they are too lazy to put in the numbers I don’t think that the customer should be inconvenienced for that people pay good money to go to your store provide a service without taking peoples personal information

Desired outcome: Training should be given to cashiers on options of proof of ID for tobacco products one being a scannable method to should be able to enter the product without being turned down

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pisscustER
orlando, US
Jul 07, 2023 10:14 am EDT

What LAW YOUR LAW! I am 3x the legal age to purchase tobacco or Alcohol products.When did the Congress or Supreme Court Enact this procedure? And for what For?

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Theresa Speiser
, US
Aug 15, 2023 12:17 pm EDT
Replying to comment of pisscustER

Don't come to my store then..we ID everyone

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Theresa Speiser
, US
Apr 09, 2023 1:10 am EDT

It is our policy to ID everyone now. Its not an invasion of privacy IT IS THE LAW.

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10:37 am EST

Wawa food contaminated employee makes sandwhich with nasal secretions dripping from her nose

3/2/2023 approx time 9pm 2100 northgate boulevard pennsburg,pa 18073 sandwich maker had clear nasal secretions coming from nose sandwich not even wrapped correctly she blamed it on the tape the whole one end was exposed ..not covered i could not eat this sandwich and threw it out i was in too much shock to say anything and went to 8053 chestnut st hereford,pa to purchase another sandwich after i looked at those employees this was terribly GROSS! and i am sure management can fix this! please because my family is aware and if she is in there making food we will leave!

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3:32 pm EST

Wawa Disrespect/rude

Cashier at wawa in barnegat 550 North Main Street kept harassing and cursing at me, using explicit words comments and name calling, racial slurs towards me as in the “n-word” multiple times. he is a Caucasian male, his name is Danny. I already contacted the manager on multiple different occasions and so have friends and they did nothing and he continues his same manner as before described.

Desired outcome: I would like him to be terminated as this happens pretty frequently and he did the same to my family and friends

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3:03 pm EST

Wawa Italian Sub

Today at 12:30 I went to WAWA on Lake Worth Road, store #5212 for an

Italian Sub sandwich, on a classic roll. When I got it home and went to

share it with my husband, the top half of the roll was pushed down like something had been laying on it. Both my half and my husband's half were pushed in (smashed). In my opinion, the roll should never have been used

or given to any customer.

When this location opened, this was my favorite place to get subs for lunch and we loved it. In the past several months, the quality of the sandwiches has gone

downhill and the people making the subs are extremely careless in their preparation of the sandwiches. They aren't half as good as they were in the beginning. We may be forced to go somewhere else if your sandwiches don't improve soon

Thank you, Kathleen Capo, Lake Worth, FL 33467, email: [protected]@bellsouth.net

Desired outcome: I really don't need anything in return. Just wanted you to know how lax thisstore has become.

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8:54 pm EST
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Wawa Subs.

Yes, I ordered to medium subs , one smoked turkey with mayo, lettuce, onion,and sweet peppers with provolone cheese,sub was messy just thrown together, order another steak and cheese mayo,lettuce, tomato,toasted well,it was not toasted sub was cold steak tasted like it was old I paid almost 14.00 for both in cash for two nasty subs uhm.. no, wrong answer I need this resolved! Thank you.

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Wawa In-depth Review

Overview: Wawa is a well-known convenience store and gas station chain that operates primarily on the East Coast of the United States. With a history dating back to 1803, Wawa has established itself as a trusted brand in the industry.

Products and Services: Wawa offers a wide range of products and services to cater to the needs of its customers. From freshly brewed coffee and made-to-order sandwiches to snacks, groceries, and fuel, Wawa has something for everyone. The quality and variety of their products are consistently praised by customers. Additionally, Wawa's unique offering of customizable food and beverage options sets them apart from competitors.

Pricing: Wawa's pricing structure is competitive, offering value for money to its customers. When compared to competitors, Wawa's prices are often found to be reasonable and affordable.

Customer Experience: Navigating the Wawa website is a breeze, thanks to its user-friendly interface and design. Customers can easily find the information they need and place orders effortlessly. In case of any queries or concerns, Wawa provides excellent customer support, ensuring prompt and responsive assistance.

Ordering and Delivery: Wawa offers multiple options for ordering, including online, in-store, and through their mobile app. The ordering process is efficient, and customers appreciate the accuracy of order fulfillment. Delivery options are also available, and Wawa has built a reputation for reliable and timely deliveries.

Customer Reviews and Ratings: Wawa receives consistently positive customer reviews and ratings from various sources. Customers appreciate the quality of products, friendly staff, and overall experience at Wawa. While there may be occasional negative feedback, the majority of customers express high levels of satisfaction.

Loyalty Program: Wawa offers a loyalty program that rewards its customers for their continued patronage. Loyal customers can enjoy benefits and perks such as discounts, exclusive offers, and the ability to earn and redeem rewards easily.

Community Involvement: Wawa actively engages with local communities through various initiatives. The company demonstrates its corporate social responsibility through philanthropic efforts and partnerships, making a positive impact on the areas it serves.

Accessibility and Convenience: With numerous Wawa stores located across the East Coast, customers can easily find a store near them. Wawa operates extended hours, ensuring convenience for customers. The company also prioritizes accessibility for individuals with disabilities, making their stores inclusive for all.

Sustainability: Wawa is committed to sustainability and environmental practices. They actively work towards reducing waste and their carbon footprint. By utilizing eco-friendly materials and energy-efficient technologies, Wawa strives to make a positive impact on the environment.

Corporate Culture: Wawa's company values and mission statement reflect their dedication to providing exceptional customer service and creating a positive work environment. Employee satisfaction is evident, and the company promotes diversity and inclusion through various initiatives.

Expansion and Growth: Wawa has plans for future expansion and growth, aiming to reach new markets and locations. They continuously innovate and improve their products and services to meet the evolving needs of their customers.

Competitor Comparison: When compared to key competitors in the industry, Wawa stands out with its strong product offerings, quality, and customer satisfaction. While every company has its strengths and weaknesses, Wawa's unique selling points and advantages over competitors make it a preferred choice for many.

Conclusion: In conclusion, Wawa is a reputable and customer-centric convenience store chain that offers a wide range of high-quality products and services. With a user-friendly website, efficient ordering and delivery options, and a strong commitment to sustainability and community involvement, Wawa provides a positive customer experience. We highly recommend Wawa to potential customers looking for convenience, value, and a great overall experience.

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