Portrait Puzzles
Reviews and Complaints

colors, but she still enjoyed putting it together. The pieces are a good size for her to handle and the quality of the puzzle is good. The website was easy to use and the puzzle arrived in a timely manner. Overall, I would recommend PortraitPuzzles for anyone looking for a personalized puzzle gift. Just be aware that the colors may not be exactly as you submitted.

I gotta say, I was pretty bummed out with the quality of the puzzle I got from PortraitPuzzles. The picture looked like it was printed on some cheap inkjet printer with the quality set to the lowest position. It wasn't glossy at all, which was a bummer. But hey, at least the pieces were pretty thick, so I'm hoping it'll go together alright. Overall, I was pretty disappointed with the image quality. It just didn't look like a photo at all.

I gotta say, I've tried PortraitPuzzles twice now, and my experience has been a bit of a mixed bag. The first time around, I was pretty happy with the puzzle I received. It looked just like the photo I submitted, and the colors were nice and vibrant. The only thing that threw me off a bit was that the pieces were a bit thinner than I was expecting. But hey, I figured that was just a minor quibble.

Unfortunately, my second experience with PortraitPuzzles was a lot less positive. I ordered another puzzle, and when it arrived, I was pretty disappointed. For starters, the fronts and backs of the pieces were peeling off on more than half of them. That made it really hard to put the puzzle together, since I couldn't tell which pieces were which. And to make matters worse, a bunch of the pieces weren't even cut apart properly. It was like they'd just been hacked out of the cardboard with a dull knife or something.

All in all, I have to say that I'm pretty disappointed with PortraitPuzzles. I was hoping for high-quality puzzles that would look great and be fun to put together, but that's not really what I got. Maybe I just got unlucky with my second order, but I'm not sure I'm willing to take that chance again.

I recently ordered a puzzle from PortraitPuzzles for my family member's 80th birthday. I made sure to provide clear instructions for a card or note to be included in the package, wishing them a happy birthday from our big family.

When the product arrived, I was disappointed to find that there was no card or note included. It was a mystery gift, which was not what I had intended. I decided to call PortraitPuzzles to inquire about this issue.

To my surprise, the customer service representative informed me that they do not provide any gifting services. I was taken aback by this response, as I had clearly requested a card or note to be included in the package. The representative promised to inform the owner of the issue.

Overall, I was satisfied with the product itself, as it was delivered as promised. However, the lack of gifting services from PortraitPuzzles was a major disappointment. If you are looking to purchase a puzzle as a gift for someone else, I would not recommend using this company.

Both of the puzzles I got from them were terrible and poorly made.
Of course, I wasn't planning to use them after I opened the package and saw THIS. So I called their number ending with 2130 and asked what I had to do to return the puzzles.
They said that they don't accept returns and what they can do for me is to give me a store credit. This doesn't make sense. I am a very disappointed customer and you think I will give you another shot even though the first one was failed? No, thanks.

My sister found very beautiful frame on the website www.portraitpuzzles.com. We ordered it and sent the photo to the company. We wrote the note to the seller, where we asked to print the photo and place it in the frame. We wanted to make the surprise for our parents. The seller confirmed everything and told that the delivery would take 4-7 days. We waited 10 and no sign of the frame. Awful services and delivery.

Misleading website. I uploaded the picture I wanted printed on a puzzle, and it uploaded just fine. I reviewed the picture, confirmed that it was how I wanted it, and a week later, I received a puzzle that had half of the picture chopped off. I contacted customer service, and they basically told me "sorry you didn't see the fine print, but we have the right to crop your picture as we see fit. Merry Christmas."

Now my brother and his wife (puzzle enthusiasts) get a puzzle that has his best man and several friends chopped out of the picture because of "my" mistake.