Walgreens

On March 23, 2012, I visited Walgreen's in Long beach, ca at the 5400 Cherry ave
address. I wanted to get pictures printed using my 27 throw away camera. I spoke to Kathrine. She asked me when did I want the prints. I told her no rush, - I will be back on Saturday March31, 2012. I told her that I didn't want the ONE hour purchase, because I will not be back till the following week. Today, March 31, I picked the prints up and found that not only had she concluded that I wanted ONE HOUR prints, she charged for ONE HOUR too! I am very upset and disappointed as that $ 25.00 is a lot of money for single prints. Very upset and feeling the crunch.

i dont know if this the correct complaint page, but there is a walgreens pharmacy and store in 100 broad st in pawtucket ri, and is a 24 hours store, im a pastor of church near there, people dont want to go over there any more, cause theres a lot of people outside of the store, they asking for money, they insult the people, even they sitting in front of the door, few people talked to the managers, we told them to call the police and the manager in charge dont want to do nothing.may 31st tuesday at 10pm we went overthere again and talked to the manager in charge and he had an attitude with us not with the bandits, what we need to do?thank you. pastor colion

like everyone else I go to Walgreens almost daily and am given a receipt that indicates their o/l feedback site.
There no longer is a feedback/survey site so the alternative is to call the number on the receipt and when you do they say that the survey is over. If so, why keep having receipts that ask that you take the survey. Duh!

Manager Andre Carter making sexual advances towards female employees. Has been witnessed smaking another employee on butt, also makes comments about Female customers to other employees. He is very flirtatious to the employees, fellow employee has previously made reports to management about how he made her feel uncomfortable. Shows favortism to one certain employee and he has been made aware by myself that other staff has noticed this, meaning we see him flirting with her more often and him finding reasons to be alone with her.

I attempted to fill a prescription at the Walgreens in Hurst, TX for my mother who had just been released from the hospital. Not only did the prescription take 3 hours to fill (was promised 2 hours -still ridiculous) Employee Cole was very rude when i called to check on why the prescription was late- responding with "we service over 1, 000 customers a day. I don't know when it will be ready...could be 45 more minutes, could be 3 more hours." WOW. We will be taking our business to the CVS across the street.

I went to walgreens in Newport tn. to purachese some decongestant for my wife and they would not accept a united state uniformed service identifaction card . The manager said it had to be a driver lis. I got my money back and then went to CVS and they accept my military ID card they said it was gov. issue and they should have accept it
they took my miltary ID. Why don't walgreen drug stores take it. I think they are NOT doing the military veterans fair.

I worked for Walgreen's for 7 years. I was promised many things by managment about moving to cosmetics and I would be put over there for 4 or 3 days a week maybe for a couple months and it would always go back to sticking me up at the front register. let alone i knew the store like the back of my hand. customers respected me for my knowledge of the store and the fact that i was willing to drop everything to help them and focus on their needs. i put so much time in that store. so many years were spent there trying to prove to my coworkers all i was capable but it never seemed to be enough. there have been countless days were the managment disrespected me. i have actually been called racist by the head manager. there was a customer that was a regular i did not card at the time and the customer i rang up behind her told me i was racist and said i did not know how to do my job. that offended me cause that was entirely NOT ME and i have learned over my years at walgreens that i can refuse sale if a customer offends me. so i call mr. neal and try to explain what had just happened and that i need a moment and to send someone up there. my manager started yelling at me and taking the side of the customer. later he tells me what i did sounded racist. ok. wow. i should have quit than. but i gave the job a year more and things got way worse. the managers kept belittling me. if i had a problem with another employees work ethic or was sick they took all that information and shared it with each other. talk about employee confeditionality. i was treated with the littlest repsect there. it was a constant struggle and i had to get out. i guess you can say the last straw was when a manager called me poor. i was picking up a box of k-cups for my coffee machine. he was like "you can afford a keurig. people get that as wedding presents." the very next day i put in my two weeks. it is sad but i have never been as miserable at any other company but walgreens. my dad was actually a district manager at walgreens for many years. but he resigned when mr. walgreen left that company. the company changed. my dad told me that the employee treatment at walgreens was very unproffessional and wrong and that alone is a reason mr. walgreen left and my dad followed in his footsteps.

I have Reflex Sympathetic Dystrophy(RSD) which is a horrific and debilatating disease, which has a pain index 4 times Cancer. It is extremely important that I take my medication as prescribed; however I repeatedly have issues getting my medication despite the fact that I have been utilizing the same Walgreens for over 3 years. My medication continues to be delayed despite may complaints to the Pharmacy Manager and the Store Manager. I have been told Xanax is no longer being made or ordered, therefore my prescription could not be filled. I have been charged for medication that workman's compensation pays for; however because I can not go without the medicine, I have paid for a partial refill only to have the $70.00 refunded to back to me, on 9/10/13 when I requested the remaining Dexilant prescription however; I was once again told the medication was not workman's compensation. I suffer with Anxiety and Depression and stress affects my illness in an extremely negative manner. I would be more understanding if the prescriptions were knew are had been rejected by workman's compensation, which is not the case. The pharmacist continues to delay my prescriptions despite them previously being paid by workman's compensation. My prescription history should be readily available; however I continue to have problems. Which lead to me repeatedly contacting my physcians for assistance before I can get my medications.

I mailed Rx's to Walgreens and they filled most of them with generics which is what they are supposed to do. The Rx that they messed up was for Colchicine. Of course the doctor authorized a substitute which actually means that they could fill Rx with a generic. This is supposed to cost me $15.00 for 3 months. But they sent me Colcrys which is the brand name and a charge of $102. Walgreens didn't bother to notify me of their substitution, which I would have refused, and sent the Colcrys to me without my ok. I have tried to return the Rx but they will not allow that. I have talked to and emailed several people and no one gives any useful info. Nor do any of them seem to know what they are doing.

seriously. UGH. what is WITH you people who think that a Pharmacy is an EMERGENCY ROOM?!?!? Antymaster, thank you.

@original complainer

The pharmacy is not an ER.

@Edward Clark

The pharmacy is not an ER.

Do NOT enter the pharmacy in an emergency situation expecting them to know what to do. Again, I repeat, a Walgreens pharmacy is NOT an emergency room. They are not, and will not be, trained to handle an emergency situation. Granted, in this situation, I also would have been more sympathetic and tried to help, but AGAIN, the techs and possibly even the pharmacist were probably in shock, froze up and didn't know what to do. Give them the benefit of the doubt here, people.

I really feel bad for you, but you could of avoided the situation by having more meds on hand.
Walgreens has been going down the tubes for some time now, having CVS, Target and Walmart ahead of the game. Walgreens stock is at low and I see no future gain unless they they fire incompetent staff and hire competent people who know how to deal with emergencies like yours!
Yes, you are right about the pharmacy staff they are RUDE and they think they are doing you a favor by filling your prescription...take your money and buy your prescriptions at a pharmacy that appreciates your business!

Very sorry for what David went through for his Keppra RX.
Since the symptom you were displaying matched what the RX was for and you came to pickup your refill, this pharmacist (hotpoquets) would have been willing to give you one pill to help you through while he worked out your insurance information even though you would have thrown it up. Don't know what more a pharmacist could do, except call an ambulance.

1. I think for such a serious condition, you should have had back up pills or an alarm clock to wake you up so you wouldn't have overslept and missed picking up your pills and had plenty of time for them to enter in your new insurance info.
2. Paid them in full and sent in receipt for Rx to the insurance company. They ALL allow the filing of 'paper claims' with drug receipt attached. All they wanted was $. They weren't being mean to you on purpose. Why didn't you write a check?
3. We all have to take responsibility for our conditions and to not blame the pharmacists for coming in sick, throwing up on their counter and blaming them. How could they know your new insurance carrier if they didn't have your card?
4. You don't have to refer to the skin color of a pharmacist! Was it pertinent to your story?
Quit doing that, we're not in the 50's any more.
5. TCB and hopefully this will not happen to you again!
~

Yeah, I'm going to have to say that the blame is split here. The reaction of the employees is obviously irresponsible in this case as you stated. Honestly, my approach would likely be more frustrating for you. I would have likely given you the initial dose, but as soon it became obvious that you were having problems from withdrawal I would not have given it to you for two reasons. You would not get any benefit from a medication if you are dry heaving/vomiting the drug doesn't immediately get absorbed into the body and as healthcare professional I have to have emergency medical services there. Also if seizures were to begin, the only solution woud have been to give you IV doses of much quicker acting medications to prevent further seizures. I have a question that you have conveniently omitted the answers to: How long had you been without medication? If you took your last dose the night before you came in, it would be extremely unlikely that your dose is so sensitive that a single missed dose would cause this (I'll assume you're taking it twice daily, if only once it is even more unlikely).

It just frustrates me as a pharmacist that someone makes the statement "this is a life sustaining medication, I need it now" while waiting to the last second or longer to get their medication. I can appreciate not being able to afford medications and Keppra often times has a 3rd tier copay, but you can not hold the pharmacy responsible for the consequences of that. Anytime I see that high copay I write down a similar medication or two and have them check with their physician if it would be an appropriate alternative.

I understand how horrible the situation must have been for you and don't think the management acted properly however, maybe you should plan ahead and not wait until the last minute to pick up your rx. Take care of yourself, when it comes down to it no one anywhere cares more about yourself than you should. I mean you made a mistake here and they can't just give out drugs without going through proper procedures for legal reasons. Not to mention, when you take the medication it's not like it works in seconds.

It seems the drug expiration date is too soon. The last 2 times I got "Nitro Quick" (nitroglycerin sublingual tablets) they expired in about 4 months. I used to use CVS but changed to Walgreen and theirs was usaully 1 - 2 years for expirtations for drugs. It is not that expensive most of the time, but does not seem right.
Thanks,
Bob Davis
Irmo, SC 29063 Phone: [protected]

I have been a loyal Walgreens customer for years. Six months ago I moved to Southern PInes, NC for business. Today starts my seven month in Southern PInes. I have been to the Walgreen phar. at least 4 times in the past 6 months. Two weeks ago I need my BP prescrip. refilled with a 90 day supply, I got 15 days. Today I needed that 15 day supply refilled and at 8:30 am your pharm. is closed. In the six months I have used the store on US1, the pharm. has been closed 3 times at 8;30 or later, one time closed after 9am.
I would say you have a problem with this store. The next time the pharm. is not open, I will take my business to Walmart.
Russell L. Bilby

I always thank the clerks for asking me for ID with any purchase that I use my card for. I would rather have to show it to them than have them not care if I am supposed to be using it, I like it when they show that kind of care.

EBT is the code for Food Stamps, and will not pay for prepaid cards.

unless im mistaken you actually can purchase a prepaid card with CHECK or EBT or whatever tender. unless its one of those green dot credit cards, where the register prompts you and says "only cash" then you can. now.. if those store has been repeatedly burned by deadbeats you write checks and dont make good on their purchase then store has the right to refused.

Why is it that when a policy is put in place to protect a company, consumers automatically get upset? They are also the first ones to complain when their stuff gets stolen and a card gets run without having ID checked.

Electronic check processing is one policy. ID verification is another. My company requires us to check ID on any purchase over $100 dollars on a credit card. When we check ID on anything under, we invariably get criticized by the customer for being overly cautions, blah blah blah. Everytime I get badgered for doing it, I just want to tell the customer to either produce ID or not buy. I would rather protect one hundred honest people, than have to deal with the ramifications of not checking the one time some a-hole wants free merchandise on a stolen card/check.

If you have ever had your identity stolen, you get it. If you haven't, you will understand why we check to make sure you are who your credit card says you are if it does get stolen. If you feel you haven't got time to produce ID, then wait til you do have time to shop.

I was a Manager at Walgreens for almost 8 years and I would just like to state that policies like this one do protect both the consumer and the company. Unfortunately scam artists and cons have ruined the trust level that companies have towards any customer. It has recently become a huge scam that stolen credit cards and check books have been used to purchase gift/phone cards, especially the Visa and American Express cards. I personally took down a ring of cons that were stealing loved ones credit cards and buying $1000's, yes thousands of dollars, worth of Visa gift cards. I know as a customer you don't want to hear a clerk say they can't because of a policy, I know all you hear is "I won't". But please understand that those policies aren't meant to harass you, they are there to protect you.. Thank you.

Get out of the 80's and use a debit card, checks went out with the dial phone's. Sick and tired of consumer's always finding something to complain about. Customer's are the main reason there is such a high turn over rate in any retail store. Always want something for nothing, just to pull a fast one over on management.

It's the same as buying a lottery ticket with cash only. Maybe the manager was rude but a policy is a policy. People write bad checks all the time for gift cards and things like that, so they still get the money, and the company gets nothing. Get over it. I would also like to mention that the practices of wal-mart are putting thousands of people into poverty by closing down small businesses so they can get ALL the profit for everything in any given location, so go ahead and shop there and feel good about it.

I agree with Walgreens just like many of the other stores I shop in. They don't take checks for gift cards or phone cards. Gee , its obvious why because those cards are activated when they are purchased. How many bounced checks do you want retailers to take where the buyer gets instant access to what they want. Why not pay with a debit card or cash. I don't blame Walgreens I blame all the cheats who have ruined it for others.

It's to prevent identity theft. A lot of companies have done this.

See the website www.stopalldiscrimination.org Post your comments. You do not have to be African American to post. You will find there are many people who attempt to get service or file a complaint against Walgreen's and receive the same treatment. This website is gaining national attention and you need to post!

Oh and most stores have a "friend to friend" relationship with the managers...because they are employees just like us. Kids whom hate their [censor]ing job cause of you nasty [censor]ing customers!

Forgive the lazy employees, but in their defense there is nothing we can do once they leave the building. We can notify a manager, whom will notify loss prevention, but essentially it is useless. Once a customer steps out the front door, we cannot do anything. We can not follow them out and confront them, which any employee would be idiotic to do. If we were to accuse them of stealing and they did not, then we would be held liable for discrimination. It goes like this at any Walmart, KMart, Hyvee, whatever. Unless we have them on tape sticking the merchandise in their pocket and stop them before they step front out the door, its a loss case. Stupid policy. Yes, to answer your other question theft is common and nobody cares anymore because nobody is going to stop. We condone it because nobody can afford [censor] in this [censor] economy and especially not off our [censor] Walgreens pay.

My understanding is that Walgreens do not want their employees to stop people that steal from their stores. My son (in Memphis) was reprimanded for putting a young man in the office for stealing. In my opinion, this allows Walgreens to file a police report and file a claim for God knows what. Not only this but there seems to be a PUSH (in my opinion) to fire Black managers by the White loss preventation team (White Males) . The Gender/Race discrimination seems to be continuing at Walgreens.

i happen to work for walgreeens and ive been in such situation where i, (being the cashier right by the doors), see someone suspicious walking out and they beep. but the thing is whether i do or dont call for assistance at the door, why should anyone risk their life chasing after a thief? so many employees are threated verbally or physically. i know many employees who have been close to being shot or stabbed when they try to chase after a thief. and to top it off what do you expect us to do? yell and scream "stop!". i doubt theyll listen. they are alrady at the door.we are not secruity or policemen. we do what we can. if you have a complaint about theft at walgeens, dont complain about the employees, complain to corp walgreens and ask them why they wont assign security officers at the stores with high theft. risking my life is not part of my job.

It's possible the alarm went off when he walked in the door for no reason at all and that is why the employees did not respond. Plus once a theif is out of the door, the employee can not touch him do to liability reasons. The employee also has to physically see the theif steal something before action can take place. Speculation means nothing in a court of law.

Those tags are a joke! They don't work 90% of the time and when they do work, it's too late. They are used as a deterant not a solution of theft. Alert staff and observant customers are the only solution to the problem. Unfortunatly, too many staff don't care (or involved) and too many customers don't want to steo forward for fear of being brought into the sinario unnecessarily. The best thing you can do is tell the manager (let's hope they care) and back them up if they deside to confront the thief. My personal experience with this is, if they steal, they go to jail. I don't care if it's a pack of gum or a pack of diapers (I've seen both). The word will get out that your store doesn't put up with any B.S. and eventually theft will decrease. I have worked for Wag for 17 yrs. and I have seen just about everything possible in a Walgreens. Boy can I tell some stories.

I HAVE TO COMMENT ON HOW DISRESPECTFUL SOME EMPLOYEES TREAT THEIR MANAGEMENT TEAM! FIRST OFF I AM NOT MGT! BUT IT SEEMS LIKE THERE ARE TOO MANY CHIEFS AND NOT ENOUGH INDIANS AT MY WALGREENS...TOO MANY PEOPLE ARE BICKERING ABOUT HOW MUCH WORK ONE PERSON ISN'T DOING WHILE THEY ARE ALL STANDING IN A SMALL HUDDLE! BUT ANYWAY BACK TO THE MANAGEMENT SITUATION...I ONLY HAVE TIME TO GIVE ONE SCENARIO...ONE DAY I WAS WALKING DOWN THE AISLE AND HEARD A CLERK TELL THE MANAGER ON DUTY "YOU AIN'T NOBODY LIL BOY! GET THE F... OUT MY FACE" NOW, THE STORE MANAGER, 3 CLERKS, AND ANOTHER ASSISTANT HEARD THIS COMMENT BUT NO ONE SAID A WORD..

The only thing that you saw was a guy walk out of a Walgreens and an alarm go off. You did not "witness" him stealing anything. As posters have mentioned, the alarm can go off for any number of reasons. Take your ranting about today's society somewhere else.

See Walgreens is all about the bottom line meaning penny wise pound foolish to the highest extant possible having a security guard at the door
discourages most crooks except the ones who already have been to jail
for other crimes and those crooks are sophisticated enough to remove any security devices that might be on the item. A security guard if hired by walgreens itself wouldnt cost more than $100 per shift so have
him come in after 3 pm which when most school kids are coming out and the evening rush starts problem solved ! well its not so easy for
corp sleazebags who are either to cheap or stupid to implement because
$100 is approx few otc item some cosmetics candies etc which probably disappears in a couple of hours. The only other thing which comes to mind for such complaceny/stupidity is tax write offs at end of the year which prob help this min wage blood sucker turn a even higher profit margin, rip the people of while paying them and stil steal more from the same tax payers thru creative accounting at the end of the year nice huh ?

I work at Walgreens. Those alarms go off all the time, sometimes for no reason. We are supposed to write down every time they do and there is even a category on the official forms where you can mark it as a "ghost." Cell phones can set it off, id cards, tags from purchases from other stores, etc. One time, a manager walked out the doors, the alarms went off, when she came back through them, they did not go off. There is a child who comes into our store often - he doesn't have anything in his possession that would set off the alarms and yet they go off every time he goes near them. As for someone actually stealing, we are NOT allowed to accuse customers of anything no matter what the situation (even in cases of counterfeit bills). If the alarm does go off, technically the procedure is to ask them to return to the counter so that their items can be desensitized. But, if they refuse to come back in the store, or if they continue to walk away, we are not allowed to pursue. Most people just don't want to be bothered so they don't come back - most employees get a little tired of asking. I once reported two boys stealing Monster energy drinks to a manager. When she asked where they were I told her they're right outside the doors hanging around, she said to just let it go, once they're out of the store thats it, and even if they had been in the store we really shouldn't do anything (her words). If someone was to actually come into the store and rob us, we are taught this: do not make eye contact, tell the person what you are going to do before you do it, but more than anything COMPLY! Do not make waves, don't start a commotion. We're not even allowed to keep an eye on people acting suspicious for fear of a prospective customer taking offense. The company itself restricts us from doing anything, whether we care or not.

The Walgreens in New Castle, DE is no different. I repeatedly receive prescriptions for drugs I don't take and the refills I want are never there even though I called them in a day or two earlier. The wait is nearly always one hour. My husband and I take quite a few medications and it would be a nightmare to change pharmacies. I've complained to Walgreens corporate who only refers me back to the store manager who ignores my complaints and has asked me to take my business elsewhere. This pharmacy chain should be investigated before they kill someone, if they haven't already done so.

The automated system states that the rest of the refill will not be ready until 12/23/25. On Saturday 12/25, the lead pharmacist said the rest of the refill would be completed by Monday afternoon, 12/22/2025.I did speak with the pharmacist and was told "check back with us Monday , December 22, 2025. During 1 pm.

Walgreens can no longer manually order my DAW drugs (brand names). They literally leave me without meds for a week or longer until “the distributor delivers them.” Ridiculous.

My husband brought home a box of surgical dressing and it was so highly scented that it made me sick. What are you using on your products or in your bags or in your packaging that is so highly fragrance and better yet why?

The pharmacy is terrible. Nothing is ready very feels that we’re submitted via Walgreen app. I’m not going through. There is no notification that they’re ready or not. The service is very bad. Terrible experience. Always long lines

On 2 occasions for 2 locations of Walgreens in Rio Ranch New Mexico failed to fill needed new prescriptions asap - it took 3 days for each prescription. I get texts and emails these pharmacies are temporarily closed - this is UNACCEPTABLE IN ALL MANNERS. They need to be out of business.

Very difficult pharmacy to deal with. They make sure you run out of your prescription medication before they fill your new script. They aren't flexible at all and don't see to care about their customers.

I am a share holder of Walgreens and i am in the settlement agreement that was passed. my name is carolyn ruhterford tate and i would like for you to contact me at 4723 Danube Dr. Charlotte, NC.28227 and my phone number is [protected] about my share and profits. You my call in the evenings for consultation on my landline.

On Monday December 4th around 2pm, I had to wait over an hour on the phone for my local Walgreens during the afternoon. The message then hung up on me.

Prices are twice what they are anywhere else! Family Dollar across street and half the price! Last time shopping Walgreens in Springtown,Texas!

they use many ways to cheat people