Waffle House
reviews and complaints

I have multiple complaints and issues with this location. I have frequented this store all different shifts. Morning shift, if you visit during the morning hours, you can find almost all of the first shift employees outside in a group smoking marajuana on a daily basis before they begin their shift. Leaving out the elderly lady on first, sweet wonderful lady! Cooking on 1st shift is the stores the stores new manager who seems like her main concern is her boyfriend/husband she brings to work with her. Then a female cook who Im assuming is managment. This lady is always griping at employees, has a smart/rude mouth, outside getting high and I hear her speaking of her affiliation with a gang on a regular basis and her boyfriend in prision. Really unprofessional, my children do go out to enjoy a meal and hear about your thug life. I shouldnt have to walk my six year old and 2 year old through a cloud of drugs to get through the door. Second shift is mainly just the store is dirty and the employees seem ro have no structure. They are being paid to have breaks and just kind of hang out. Third shift, wow. I see two employees work. One is a blonde cook who wears a different shirt than the rest if the workers, shirt says all star, works weekdays only. Wonderful, skillful cook. Better than any cook in that entire store, better than managment even. Majority of the time she cooks and serves at the same time because the male servers stay outside and wont work. Im willing to be ahe isnt paid to cook and serve both though right? I could bet she is probably one of the lowest paid cooks even, seems Waffle House tends to mistreat their better employees in that manner. Cant be a valued employee unless your a burden to society. A shame her skill is wasted on graveyard shift. One good server, been there about a month, red haired girl. Very friendly, always providing great service, best nights are when her and the blonde cook are paired together. The store is always very clean on their nights together also. The rest is a joke. They stay outside doing drugs all night in a blue van a male employee drives. And the store will be a disaster. Other than specifics, that store has a rodent infestation. Not an occasional mouse, it is absolutely infested. There is also water or some sort of substance seeping up through the floors with a horrible smell. Ive hear the female manager there scold the employees for bleaching the floors due to it causes her headaches. Ever consider maybe fixing the problem that Im sure poses a health risk? Maybe even having a competent manager and crew? Value the good weed out the bad? Sadly I may not be returning, if I do it will not be often, and only certain weekdays on third shift. But I felt I needed to voice concerns, maybe this will help out employees and customers all the same.

Last night, 6/12/18 my friends and I headed to the Waffle House here in Kings Mountain, NC ( #453 726 York Rd, Kings Mountain, nc ) and normally I've never had to sit here and type up a complaint about service, cause I, myself, have been in the food service industry for some years and understand it is very demanding. But the waitress, a taller young woman with braces named Alexis, and I believe maybe the cook that evening ( another young woman, I didn't catch her name ) came out after we had paid and left screaming at hollering at us. Now prior to this incident not only did we have to correct this waitress while taking our orders and one of the orders still come out wrong, we were over charged. We had ordered off the dollar menu that they hold behind the counters, and this Alexis flat out told us, as we were paying the bill, that it was because we ordered something over 2x more expensive, even though we had pointed at it on the menu we asked for and corrected her after she repeated it back wrong. The burgers we had ordered where at least maybe a little over 3 dollars, and we were charged at least 12 dollars for 2 of them. Which we also ordered 3 but only received 2. Most of this could have been excused if they had not only argued about what we definitely ordered versus what they decided to write down, then proceeded to follow us and rudely disrespect us as we were walking out. This behavior is ridiculous and completely inappropriate.

Waffle House 155 @10389 Airline Hwy. Baton Rouge, La. On 6/11/18 @ 11:00a.m. I came there to have breakfast with 2 friends. The 3 of us were all white and the staff was all black. This is not a problem for us at all, I'm a Minister from a mixed Church in Gulfport Ms. There were only a few people in the restaurant. The table was not very clean so we wiped it off. The waitress was okay, apparently a new employee. The food took over 45 minutes to get put on our table. Before it arrived I got up and looked toward the grill and there was nothing going on. I asked for the manager and he was quite rude. I told them we needed to get going and a server said, " so you trying to leave or are you gonna stay". The other customers there were black and Hispanic. We were highly insulted to be treated like that and felt we were being discriminated against because of being white. My wife and I are frequent customers of the Waffle House in Gulfport Ms. and have never had any problems there. I may not return to any Waffle House, in the future. My ticket was printed 6/11/18 @ 12:06 P.M. # 553938759. $32.70. A refund and an apology from the acting manager from #155 via e-mail would help me reconsider my decision about returning to Waffle House. Thank you, Rick Roseman. my e-mail is [protected]@msn.com and my phone # is [protected]. I forgot to say, the food was barely warm and I had to go get my own silverware and they got the orders wrong.

Good evening...

To whom this concerns, my family and I patronize the Waffle House #155, 10389 Airline Highway, Baton Rouge, Louisiana 70816. Upon coming into the restaurant, I noticed that the floors was not clean. After seating down the table was not clean so I wiped it off with a napkin. Our server was very rude and unconcerned on taking our orders. My wife ordered a sausage and omelet and it didn't even look like an omelet. (I have the picture as well.) Our server never came back to our table, did not refill our drinks and was telling the other co-workers, she had enough of this today and was ready to go. I'm guessing she was a manager or assistant manager. The other employees was talking about personal business with each other and they were loud and didn't care about none of the customers in the restaurant. Our food was lukewarm and not hot as it should have been. Another employee came to work, clocked in and just stood behind the counter while our server just left. I'm a very professional man and I work for the Adams County Sheriff's Office in Natchez, Mississippi and we were visiting Baton Rouge for the weekend with family and I never experienced such unprofessionalism in a long time. It's very displeasing for this restaurant display a poster board in the window saying, "The BEST Waffle House in Baton Rouge". We see differently. Other employees was trying to teach another one how to cook the food while we were there. We saw burned bacon and waffles go in the trash. We also watched as the manager cooked her own macaroni and chesee with hot dogs and offered it to the employees. The employeesecond declined and she said out loud, "We'll it's going to be good in my stomach." From this experience, this Waffle House #155 employees, managers and management needs training. I been to plenty of Waffle Houses across this country and never once had I or my family had anything negative to say but today was the absolute worse! My name is Derrick J. Freeman, email is [protected]@gmail.com and my cell phone number is [protected]. Please feel free to contact me at anytime. Thank you for time and consideration in this matter.

While in the store #2078 I witnessed several employees openly discriminate against another employee based on her ethnicity. They were adressing her by her skin color and not her name, and laughing and being very disrespectful to her, and she was obviously upset. She did not say anything and walked away to count her tickets, but the other employees continued to catcall and yell at her through the restaurant.

June 7, 2018 @ 5:30 PM (Lasscassas Pike), Murfreesboro, TN. Place was way too cold, only 2 other customers in the place and music was way to loud and being played by apparent off-duty employee or friend of our server. Server was hard to understand (due to loud music) and had trouble with taking order, we finally had to "point" to the menu on what we wanted. She "visited" with friend the entire time and never came back to check on us after bringing our food.

I love waffle house. I have been eating at waffle house at least 2 times a month since I was old enough to drive. Last night I had the worst experience I have ever had! As soon as we walked in Jessika, the waitress, asked how many we had in our party. I said we have 13 total people. Her response was "are you freaking kidding me?" She huffed and puffed the whole time. I'm not typically a germaphobe, but when my waitress is continuously scratching and digging at her scalp it turned my stomach. She NEVER washed her hands! Before she brought us our food I asked her to wash her hands and apparently it made her mad. She never brought my bacon or my daughters bacon and my hashbrowns didn't have ham in them. She sat out food down and never came back to the table. The other waitress checked on us once and I told her what we hadn't received and she brought it to us. We never got a refill on any of our drinks. I ordered an all star with an extra side of bacon with my hashbrowns covered & chunked, the waffle from my all star and the side of bacon was for my daughter. My husband ordered an all star with his hashbrowns smothered and covered & my son had a waffle and eggs. My son and daughter both got drinks and my husband and myself both got water. Our bill was $41.92!

The server Tanike at the waffle house in phenix city alabama near walmart at highway80 and 431 she was very rude. Even when we thanked her she said nothing. 1st when we sat down we didnt have menus and when we reached behind for a set she said I am getting you menus in a rude [censored] tone. She then told us to get up she wasnt done with the table rude as hell. She was snappy when taking our order and let some staff know she didnt want anymore tables. She ignored us but loved talking to another black guest. I have never been treated this way and we visit waffle house alot. I have been a server for over 10yrs and this is the worse I have ever been treated. She was extremely disrespectful and rude. If my 10yr old autistic son wasnt with me I would have had words with her. We will not be back and I will let my guest and friends know about my experience .

The waffle house in melbourne fl, located on west new haven ave has a middle aged server named ron. This gentleman was over heard by me and my two children talking about having man on man sex and oral fixations in order to obtain better tips from his, table. I overheard him offering these services more than once and i saw him grope anotger employee without their permission. This man is sick and i will never recommend that waffle house to anyone and if i go back and see him their again i will sue your companu for sexual harrassment

we went in to the waffle house in mesquite tx on schyene rd. Patricia was horrible . she was mad because we sit down . started talking crap . we ended up leaving without eating. I'm not sure why she was so angry that we sat down in her area . when i said we were leaving all she said was bye and tried to act like she wanted to fight. A cook had to stop her. I've been to many locations but never have i been treated this way.

The food was great and the server was amazing but the atmosphere was horrible the cook was rude to the guests and extremely rude to the server...she went out of her way to be rude to the server she even cursed at her in front of the guests. Her attitude was just simply uncalled for, needless to say when this cook named Kat is there we wont be dining any longer.

6/1/18
We just ate breakfast at our local area Waffle House 6:30 a.m. Friday... This was by far the worst meal that we have had at Waffle house. I ordered a texas bacon sandwich with large order of hashbrowns. My husband ordered eggs over medium. It took forever to get our food. When my plate came first the bread was drenched in butter. So much that I had to pull the sandwich apart to eat it. My eggs were hard. My husband's plate came after mine and his eggs were hard as rock and cold. And his toast was cold with butter not melted. We should have said something but we had waited a lengthy time already for our food. Please get another cook. The food here used to be great and something that we looked forward to.

I have been a dedicate employee of Waffle House 1057 for five years. I've seen a lot throughout the time I've been here. But nothing compares to what's been going on these last couple of months. There are two particular employees that have a friendship/relationship with the area manager. They brag daily about how no matter what they do they will not lose their job due to the friendship/relationship they have with the area manager. They have threatened at least three different employees one which actually happened with the unit manager standing feet away. Nothing was done. They take orders give customers a price take the money an put it in their pocket. They have so many people that complain almost daily about them an nothing happens the unit manager, district manager, division manager an area manager acts like these two do nothing wrong. They actually should have lost their jobs along time ago but when you have a special connection with someone like the area manager it doesn't matter what you do. This unit is going into the ground because of the management and they are willing to lose faithful employees to keep the ones that are there only for a paycheck

We went in there tonight about 12:05 am and no one was there but us. when we walked in they were seating and eating. they had to get up to serve us so it seemed like they didn't like it. I told her I wanted my bacon to be crispy and when I got the food it was chewy but I still didn't say nothing. after we received the food my little boy asked for jalapeños and she turned her face like he was an [censored] and she went to get it with attitude. so after he finished his grill cheese sandwich I asked for another one and she looked at him like crazy. and he was still hungry so I have ordered another one and she said oh whoever looks at this ticket in the morning the manager will be mad at her so I quite don't understand why would they will be mad at her because we are full paying customers and you are getting more business. if she wants to she can make as many tickets she wants and it's not my problem however you guys should teach them how to serve properly. Then they wonder oh I don't make enough tips. by the way her name was Britt.

This is a complaint about the the waffle house located on 6308 Banner Elk Drive, Charlotte, NC 28216. This location never answers its phone whenever I have called it and the past month or so, then when you go in some of the female cashiers want even take your order or even treat you like a customer, not all cashiers or workers are like that, but I just feel if you're consistent as a customer you should at least feel treated with some type of respect and pride. Like I stated I have not been treated like that all the time but just trying to call and place an order and nobody picks up the phone seems unfriendly and just plain rude.

Ordered feista omelet w/no peppers, recieved one WITH them, ordered a waffle and NEVER received it, ordered hashbrowns crispy but where soft. Replacement omelet was cooked with way too much butter and was greasy, wasn't offered refills on drinks. VERY disappointed in whole experience! The employees where too busy talking to actually pay attention to their customers and give proper service! The omelet that was prepared incorrectly was offered to my son but never given to him! We frequent this restaurant often, but will definitely seek other places now!

The salesperson Marilyn took my order, grill OP Alex was making my order the way I get it Everytime I come in. Marilyn came up to the grill op Alex, and was cursing him about my order, when Alex tried to say something about how my order was made, she kept cursing at him saying "you need to listen to the salesperson because they are the ones that take the [censored] order. Alex closed the cooler hard instead of fighting back, Manager Kevin told him to clock out and get off his floor. The boy just lost his child and grandfather within 24 hours at the same time. Alex did not deserve the disrespect he got. Kevin didn't even say one word to Marilyn about her actions in front of the other customers like my self. Something needs to be done. People like that is the reason nobody wants to come here.

After 20 plus years at 550 N Greenbriar Pkwy, we will no longer be going to this Waffle House location. This morning, we were waited on the Adrienne, who normally takes good care of us. We ordered the Sausage, Egg and Cheese Grits bowl. Adrienne delivered a sausage, egg and hashbrown bowl. We told her that it was incorrect and she proceeded to take it back. Rather than waste the food we offered to eat it, and asked her if this would be the same price as what we had originally ordered. We also ask for a small bowl of grits, as this is what we originally had wanted. She said she would take care of us. When we received the bill she charged us for the Sausage, Egg and hashbrown bowl as well as the small bowl of grits ad toast. We questioned her and she brought out another young lady, who I imagine was a manager. She proceeded to tell us that once the food was set down in front of us that we had to pay for what was presented, not what we actually ordered. Instead of trying to offer customer satisfaction, they were not willing to work with us. So, after 20 plus years, this location has lost a long term customer over 10 bucks.

Jessica was very rude and only seemed to care about servicing my husband . She gave me dirty silverware never filled my drink and it was empty but filled my husband's several times so I had to drink his. She was playing with the cooks instead of doing her job. She seemed to only want to wait on men which is unacceptable.I will not return if she is still employed here . This is unit 1298 in Brunswick Ga.

Waffle house in baker la is very nasty and the workers are very rude I ordered food from there and it had hair on it ask for refund and the worker and manger told me that I wasn't getting a dam refund take the hair our and enjoy I will never enter that waffle house again this place need to be shut down or get a better crew to work there I will not recommended anyone there.