The complaint has been investigated and
resolved to the customer's satisfaction
VRBOrental cancellation

In June 2011 we made an initial payment on a beach house rental posted by VRBO under listing # 322472 for 12/23-12/30/2011. We followed up with the final payment 0n 11/08/2011, per the rental contract, and were looking forward to being away from home during our first Christmas without one of our sons who had passed away earlier this year. On 12/09/2011 we were notified by the rental agent that the house had been sold and that he had been advised the previous night that the new owner would not honor our contract. In addition, the rental agent also advised that he could not comply with the section of the contract requiring him to provide "an alternate rental property of similar quality" We are now left trying to locate another five bedroom beach front rental property that will meet our needs less than two weeks before our arrival in Florida during the Christmas season. Good luck with that. Not only will we not be renting through VRBO again there is also no chance we would ever recommend VRBO to anyone.


  • Bo
    Borrego Boy Jan 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Although your situation is clearly terrible, how could you expect VRBO, which is only an advertising company, to solve your problem? It was the owner and/or rental manager who screwed you. They should should have stopped advertising on VRBO while the home was for sale, or disclosed that reality in your contract. How do you expect VRBO to know who is, or is not a doofus owner/manager? There's no way. It's up to you, the consumer, to beware of such. Sorry.

    0 Votes
  • Ph
    Phil111 Dec 14, 2011

    Checkout JoeOptions to find your next vacation home! Great site, great service! Can't say enough good things about 'em!

    -1 Votes

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