Overview of Booked Travel Concepts customer experience
Booked Travel Concepts (bookedtravelconcepts.com) has been plagued with numerous consumer complaints, highlighting several significant issues. Customers have expressed dissatisfaction with their services, raising concerns about their reliability and professionalism. Many have reported experiencing poor customer service, with unresponsive and unhelpful staff members. Additionally, there have been complaints regarding misleading information provided by the company, leading to unexpected expenses and inconveniences during travel. Numerous customers have also expressed frustration with the company's lack of transparency regarding hidden fees and additional charges. These recurring problems have left customers feeling frustrated and dissatisfied with their overall experience with Booked Travel Concepts.
Booked Travel Concepts complaints 1
Newest Booked Travel Concepts reviews & complaints
I got offered a travel package from Booked Travel Concepts LLC that I couldn't use, and now they keep adding more costs
I got offered a travel package from Booked Travel Concepts LLC that I couldn't use, and now they keep adding more costs. They contacted me in Nov 2019 and convinced me to buy a vacation package for $448. I had 30 days to make a reservation, but I couldn't do it even though I visited their website and contacted them. Then COVID-19 happened, making things even more complicated. In Sept 2020, they contacted me again and said I would lose my $448 credit if I didn't add more money to increase my vacation package. So, they charged me an additional $347 on my credit card, and once again, I tried to make a reservation. In Dec 2020, they sent me a voucher to sign up for my reservation, but there were no locations listed. The only option was for me to choose cities I wanted to visit, and they would let me know when and where I was reserved to go. They expected me to stay in two cities over a 4-month period for just 2 nights. On top of that, they wanted me to pay a $50 registration fee through an app called Zelle. I'm 75 years old, what is Zelle? When I contacted the company, they said they couldn't refund my money because it was past the 30-day cancellation period. They refused to let me talk to the owner or give me their physical or mailing address. I feel like I'm being scammed, taken advantage of as an elderly person, especially during a time when we all need hope and positivity.