Booked Travel Concepts

I got offered a travel package from Booked Travel Concepts LLC that I couldn't use, and now they keep adding more costs. They contacted me in Nov 2019 and convinced me to buy a vacation package for $448. I had 30 days to make a reservation, but I couldn't do it even though I visited their website and contacted them. Then COVID-19 happened, making things even more complicated. In Sept 2020, they contacted me again and said I would lose my $448 credit if I didn't add more money to increase my vacation package. So, they charged me an additional $347 on my credit card, and once again, I tried to make a reservation. In Dec 2020, they sent me a voucher to sign up for my reservation, but there were no locations listed. The only option was for me to choose cities I wanted to visit, and they would let me know when and where I was reserved to go. They expected me to stay in two cities over a 4-month period for just 2 nights. On top of that, they wanted me to pay a $50 registration fee through an app called Zelle. I'm 75 years old, what is Zelle? When I contacted the company, they said they couldn't refund my money because it was past the 30-day cancellation period. They refused to let me talk to the owner or give me their physical or mailing address. I feel like I'm being scammed, taken advantage of as an elderly person, especially during a time when we all need hope and positivity.