Novasol.no’s earns a 1.0-star rating from 1 reviews and 2 complaints, showing that the majority of holidaymakers are dissatisfied with vacation rentals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Awful, deceitful, dishonest
I have had an absolutely terrible experience with Novasol. I booked a home in Italy through Booking.com that was managed by Novasol. The advertisement said that the home was a 9-minute walk from the beach and under 20 minutes to other points of interest. When we received the final confirmation with the actual address we found out that the home was a 38 minute walk to the beach and 45 minutes to the other points of interest. I flagged this to them ahead of our trip hoping they’d provide a solution or a refund, neither of which they did. We were traveling with our 1 year old and couldn’t stay that far from the sea so we ended up booking another property and have contacted Novasol documenting all of the conversations we’ve had with them and showing the exact listing and the actual distances. They are refusing a refund and keep replying to me with a robotic answer saying we had to have raised this issue before our stay, which we did!
I DO NOT recommend using this company. There are so many better options out there. They are dishonest and their customer service is a disgrace. Do yourself a favor and save yourself the headache.
Recommendation: Do not use.
Novasol.no Complaints 2
Client treatment
Very easy. Booked, arrived at booked house, left waiting for an hour, Getting a message from Novasol, my booking is cancelled. Imagine waiting for time to check in plus an hour in the rain and you receive a call from Jonas Simonsen from Denmark telling you clear off , your booking has been cancelled, thank you novasol. NOVASOL the biggest BLUNDER around. Keep away
Desired outcome: A refund for the 139 euro hotel for the night and the difference we had to fork out to where we had to urgently book for the rest of our holiday for 549.96 for six nights , The difference of 190 euro over our budget,
Property not as advertised
I have tried to get Novasol to pay attention to some serious complaints I have about a property in Spain which we rented from 6 August to 13 August 2022 but they took an eternity in replying (about 3 months as far as I remember) and then just dismissed the complaints without any evidence at all or quoting any relevant clauses. The booking was for the Da...
Read full review of Novasol.noIs Novasol.no Legit?
Novasol.no earns a trustworthiness rating of 17%
Not worth the risk. Protect yourself and your money by staying away from Novasol.no.
Keep in mind that a recently registered novasol.no may not have a well-established reputation or a long history of activity. This could be a negative sign, especially if the website is asking for personal information or money.
There was some difficulty in evaluating or examining the information or data present on the novasol.no, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.
The website belonging to Novasol.no has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
If you are considering using the services of the website belonging to Novasol.no, note that the site has many reviews despite being very new. This could indicate that the reviews are fake or manipulated, and requires extra caution and research.
However ComplaintsBoard has detected that:
- Novasol.no has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Several positive reviews for Novasol.no have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Overview of Novasol.no complaint handling
-
Novasol.no Contacts
-
Novasol.no emailsnovasol@novasol.no81%Confidence score: 81%huseier@novasol.no76%Confidence score: 76%
-
Novasol.no social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 08, 2025
Exoticca Travel
4 reviews
Inteletravel
5 reviews
Cyprus Premier Holidays
1 review
PONANT
1 review
VRBO
298 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!