Novasol.no’s earns a 1.0-star rating from 1 reviews and 2 complaints, showing that the majority of holidaymakers are dissatisfied with vacation rentals.
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Awful, deceitful, dishonest
I have had an absolutely terrible experience with Novasol. I booked a home in Italy through Booking.com that was managed by Novasol. The advertisement said that the home was a 9-minute walk from the beach and under 20 minutes to other points of interest. When we received the final confirmation with the actual address we found out that the home was a 38 minute walk to the beach and 45 minutes to the other points of interest. I flagged this to them ahead of our trip hoping they’d provide a solution or a refund, neither of which they did. We were traveling with our 1 year old and couldn’t stay that far from the sea so we ended up booking another property and have contacted Novasol documenting all of the conversations we’ve had with them and showing the exact listing and the actual distances. They are refusing a refund and keep replying to me with a robotic answer saying we had to have raised this issue before our stay, which we did!
I DO NOT recommend using this company. There are so many better options out there. They are dishonest and their customer service is a disgrace. Do yourself a favor and save yourself the headache.
Recommendation: Do not use.
Novasol.no Complaints 2
Client treatment
Very easy. Booked, arrived at booked house, left waiting for an hour, Getting a message from Novasol, my booking is cancelled. Imagine waiting for time to check in plus an hour in the rain and you receive a call from Jonas Simonsen from Denmark telling you clear off , your booking has been cancelled, thank you novasol. NOVASOL the biggest BLUNDER around. Keep away
Desired outcome: A refund for the 139 euro hotel for the night and the difference we had to fork out to where we had to urgently book for the rest of our holiday for 549.96 for six nights , The difference of 190 euro over our budget,
Property not as advertised
I have tried to get Novasol to pay attention to some serious complaints I have about a property in Spain which we rented from 6 August to 13 August 2022 but they took an eternity in replying (about 3 months as far as I remember) and then just dismissed the complaints without any evidence at all or quoting any relevant clauses. The booking was for the Da...
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Novasol.no earns a trustworthiness rating of 17%
Not worth the risk. Protect yourself and your money by staying away from Novasol.no.
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The website belonging to Novasol.no has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Overview of Novasol.no complaint handling
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Novasol.no Contacts
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Novasol.no emailsnovasol@novasol.no81%Confidence score: 81%huseier@novasol.no76%Confidence score: 76%
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Novasol.no social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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