The complaint has been investigated and
resolved to the customer's satisfactionResolved VRBO — beware of property owner lying to keep deposit
resolved to the customer's satisfaction
This VRBO owner withheld our security deposit because she miscalculated the actual cost to heat the pool during our stay. The rate she offered was $15 per day and she tried to cover her $450 monthly gas bill with our deposit. She was not available when the microwave stopped working, she did not call me back when I had questions about the gate and accused us of having animal feces and urine stains on the carpet. The best part is that there was never an animal in the house! She threatened that there was no where to hide in her last email. Beware of this crazy and underhanded owner. The house was not spotless when we arrived and was left in normal 1 week lived in condition when you have paid for cleaning services (bed linen laundering, towel laundering, floor mop, carpets vacuumed and mirrors cleaned). If she thought I was going to deep clean that would be unfair to us. I would use extreme caution with VRBO or VRBO.com as well. I want to leave a negative review but apparently the owner gets to 'preview and approve' the submission. They are booked through May so I hope others can read this and get out while the getting is good. I only lost $200 but who knows what she'll accuse the next person of. Maybe she'll get them for the new microwave she needs.