VRBO
Reviews and Complaints

Please remove all ads with Chrissy "bully" Teigan and her husband, John Legend. I have invested thousands and thousands of dollars in vacation rentals through VRBO and will not until you remove ads with either of them. Bullying is unacceptable. I know many people have complained and yet you still air commercials with their family. People deserve to voice an opinion without fear of cyber bullying. One celebrity contemplated suicide after her bullying. Suicide is the number one cause of death between ages of 10 and 34...Please remove her from your ads and her husband and his voice! When you do, I'll start booking through vrbo again.

We came to St George Island. FL to attend a wedding on Sunday evening . May 16, 2021, at 6:00 pm. The bride's aunt, Gail, was staying in Apalachicola and her service dogs were attending the wedding on the island. Gail came to our rental unit with her service dogs around noon. There are 4 units in the complex. Gail left the service dogs in her air conditioned car for approximately 45 minutes while we ate lunch in the unit. After lunch, her husband leashed the service dogs and walked them through the common boardwalk to the public beach. Kim Miller called me at 1:30, after the maids from unit 4 called her about the service dogs and told her the dogs were in her unit. She was yelling at me and telling me her Insurance didn't allow dogs. I explained the dogs had never been in her unit. They left the beach via the public beach access at 3:00 pm as I had agreed with the owner rather than have them walk back through the common area boardwalk. The following Tuesday she has charged me $200.00 for cleaning as she said the maids found dog hair in her unit. I asked for proof such as photos. This was never provided. If the maids found dog hair, it wasn't from our stay at her unit. At no time were the service dogs or any other dogs in the unit. I can only assume that the maids were lying because I spoke to them after talking with the owner and told them the service dogs were never in the unit. Which is why I also took photos of the unit when we departed. The maids were very rude to me and I didn't want them to say we had left the place trashed or dirty .We left the unit clean and spotless . I have photos to prove this . Whenever we stay at a hotel or a private home. I ALWAYS ensure we respect the property, treat it as if we own it and leave the facility clean.

I paid $2, 576 in full for for a vacation rental in March 2020. Due to state government mandates, I could not travel due to COVID. The owner refunded half but kept the other half of my payment and promised I could have it as a credit until 12/31/2021. Once it was safe to travel, I tried to book a trip but the property was booked. I contacted the owner via email 5 times and called. He didn't respond to any emails or messages. When he answered the phone, he yelled at me and told me no funds and hung up. He then called and left me a message not to call or email him again. I believe it is fraud to promise a credit and then not allow the traveler the opportunity to use it. I would like my remaining balance of $1, 073 refunded to me because I was promised a credit for a stay that I am not being allowed to use. This is for reservation ID :HA-CDV5DR

Property #1297830
Reservation ID HA-7YN6K4

We unfortunately had a terrible experience with the property manager, Maureen Weis. When we arrived at the property on Wednesday, we were unable to get into the property because Maureen did not give me any check in information or check out policies and procedures. Last night, while cooking dinner for my family, we heard a crashing noise (it sounded like some dropped a glass on the tile) and when I opened the oven door I discovered that the interior glass on the oven shattered. I immediately took a picture and sent a text along with the picture to Maureen and within a couple of minutes she called me then accused me of having a party and told me I must've done something wrong to cause this to happen because it's never happened to her before. I politely told her that I was not going to tolerate her speaking to me like that and have her accuse me of doing something wrong and told her I was hanging up. She then screamed at me and told me to back my bags and I told her that I would not pack my bags and leave until my rental time was over, she again told me to leave and if I didn't she was calling the police on me. A short time after, she texts me telling me that VRBO was calling me and I better answer or she will call the police. VRBO never called or if they did they didn't leave a message. I reached out to VRBO to try and talk to someone but I was unable to get in touch with anyone.
I am sorry that the glass shattered in the oven but it was not my fault, I was simply cooking dinner.
I'm reaching out to you so you are aware of how your property manager is treating people and it is unacceptable.
I'm sending you a picture of the oven door as well as the text message I sent to the property manager and the text she sent me.

I wanted to book for Breckenridge, CO for 4 nights in July. Traveling from CA to CO to see grandchildren. Haven't seen since pandemic so taking them there. I went on your site and saw many nice places. Contacted for property ID 1827811. July 26-30. A Mark Jensen contacted me from your site saying he manages a few properties for people. I was to use pay pal which I knew was safe but Xoom which is connected to pay pal but over seas because owners of the condo lives in Europe. $800 was sent. He sent me very official paperwork from your company and papers from Xoom. If I hadn't had to try and cancel I would have drove two days and am 73 retired teacher, gone with 5 kids and had no place to stay. When called to cancel there was never a reservation made for me. Toni Balch [protected] [protected]@gmail.com

I booked a vacation rental through VRBO and the rental I booked is a shared space which is strictly prohibited from VRBO. The rental is advertised as a separate suite which is very misleading.

The place was loud and noisy with the family yelling at each other and kids running and jumping in the house all day long. It was so loud and noisy that I checked out after one day even though I paid for 9 days.

I called VRBO and they said they would escalate this since the owner is in violation of their policy as a shared space is prohibited. I have yet to hear anything and would like a refund.

Booked vacation rental for JULY 2020, Wild fires in area prevented use of the vacation rental. Attached are documents of the credit card charges, Attempt for credit card company to obtain refund. EMAIL from VRBO confirming that a refund would be given.

We booked property ID 114355 reservation ID HA-N6G80H in February. Carole asked when I inquired about it if we could adjust our date and come in on the Thursday or Friday before. I told her no we would all be working and it involved 3 families with dates to work around. Next thing I know she books our dates we asked for sent a confirmation and took full payment . We thought we were set, got an email Saturday ( two months later) saying g could we adjust our dates and come in on Thursday before. I said no like I told you before we couldn't. She said she had made a terrible mistake and double booked it. I asked if we had booked first and couldn't the other person change theirs? She never replied (she wanted this for her family) I told her I needed to know something g by 8am this morning. I've wasted two days looking for something ellse comparable and can't find anything two months out from our trip! I have never been so disgusted with the whole process as much as I am now! Needless to say I am reporting this to the better business bureau . I asked her if she would pay the difference in a unit we found
That's 600-800 more. She wouldn't even reply. I have used VRBO as long as it's been in existence, but never again!

Our contract for a 2-month vacation rental stipulated that in the event of a Covid border closure, we would be issued a credit voucher for the full amount paid: $4, 397.

The border closed on our day of travel. VRBO has refused to issue the credit voucher. We then asked for a refund in lieu of a voucher but that was denied as well. So we have nothing for our $4, 397.

We only purchased the vacation rental because of the assurance of a full credit voucher and now VRBO is not honoring their contract. They are even keeping their $300 processing fee. No one from VRBO has ever contacted us, despite repeated emails and phone calls. VRBO headquarters are in Austin, Texas. My contracts are in PDF and would not load here.

I have been trying without any success to have money owed to me for my apartment rent (16611) for the past three weeks. I have case numbers ( [protected] & [protected])as I have been told there is a technical fault but no one seems to want to resolve the issue. All I want is my legitimate payment that is being withheld from me. I have been promised by many agents that they will help(Ana, Marta & Nathalie) but no one appears to be doing anything to help. They are ignoring my calls after promising to call me back, The are ignoring my emails and withholding my money for no reason. All the data they have asked for regarding identification and bank details has been provided. Have been with Home & Away / VRBO for fifteen years and have not changed my details, they are still the same so I cannot understand why I being treated in this manner by VRBO. Please can you help resolve this

We scheduled a week in La Quinta, CA Spring Break 2021 and then COVID-19 hit and we were unable to fly and take the trip. West coast states actually suggested residents not cross state lines so we could not drive from Oregon either, and in addition, California closed down most venues and restaurants. The homeowner very reluctantly agreed to let us reschedule to November 2021. My wife and I are in our mid to upper sixties so in a higher risk age group. My wife was in excruciating pain and was subsequently scheduled for hip replacement surgery, and the physician would not allow her to travel or fly prior to surgery in November due to continued spikes in COVID-19. When we contacted the homeowner, she was again very rude, thought only about herself and refused to refund us our deposit or even provide another travel credit for future use even thought it was obvious that no one was using the property nor would be as long as the strict guidelines were in place in CA. To make a longer story short, she was so ignorant and self-centered, she would not even refund us our cleaning deposit even though no one was going to stay at the property. Prior to this, I have been a loyal VRBO user, but they less washed their hands of it and told me to try and work it out with the homeowner. That didn't work, and I feel no support from VRBO unless they step in and apply pressure on the homeowner I am done with VRBO. Please do what is right and demand the homeowner refund us our money. To have a young, selfish homeowner have so little understanding and respect in the year of COVID-19 for two people in a higher risk age group is unacceptable and you would expect VRBO to make this right. I would also like to know where I can write poor reviews for this property to save others from dealing with this very unethical homeowner.
Thank you.

Property #274406ha 6465/67 South A1A, Melbourne Beach, Fl. 32951, Owner: Gina
My VRBO account shows one cancellation because we mistakenly booked ½ of this home and needed to book the entire home for our April 2020 vacation. After paying, in full, it became necessary to cancel our rebooking due to Covid-19. We purchased CSA travel insurance and our claim was denied. The owner, reluctantly, allowed us to reschedule to January 2021. In November, as holiday travel advisories continued, it became necessary to cancel, and we asked to reschedule once again. We are a group of elderly adults, some with serious health issues, advised NOT to travel by our doctors due to Covid-19. We offered the owner a $1500.00 rescheduling fee, offered to clean the home after use and to reschedule anytime there was an opening from September through December 2021. VRBO could not reach the owner and emailed the owner asking her to contact us. The owner has failed to give us the courtesy of a reply and appears to have blocked us. We paid more than $5000.00 for this vacation and, at the very least, deserve a response to our inquiries. The owner let us down. The travel insurance company let us down. VRBO let us down.

Before going with Vrbo, I called and spoke with many different representatives. I asked many questions so that I understood all of the workings that have changed with Expedia. What each representative knew was a little different from each other.

I finally spoke with someone at a more knowledgeable tier. He was helpful and showed me where to go to get some of my questions answered. My problem was there was not central information center laying out the website policies. I am not sure where to find that again.

Each representative was careful to explain the money collected by Vrbo would take 3 to 4 weeks for Vrbo to process it and get it to me. What each failed to say was Vrbo will keep my money until the tenant takes possession of the unit.

I was under the impression that when they collected the first payment I would get my portion in three to four weeks. However, I just found out that isn't true at all. Vrbo has collected thousands of dollars for the my two-booked units leased in 2022, and they are holding on to this money for a calendar year. There is something terribly wrong with Vrbo holding on to money that should be in my bank account. By having their representatives intentionally not make it clear that I will not see a dime until the tenant checks-in is deceitful. I am upset because I was asking questions every which way so that I was sure I understood it all. The simple fact that Vrbo keeps the money until the tenant takes possession was withheld.

The listing said 1st time rental so no address. As a matter of fact it was not put in the system till after it was to late to cancel. They advertise an apartment. It is a motel room. Limited security. [censored]ty place and no pics tgat would really allow you to see it for what it is. A f, motel room. Really,
I think vrbo needs to not have scammers list property. I rather go a different way but your reputation should get better. Thus kind of advertising that gives false sense of property is wrong.

Booked Res #79661 ID#5817 with VRBO and The Wine Stay prior to Covid. Prop mgr has declined any refund, charged a damage deposit not authorized, and when trying to apply credit to new stay, Mike Little thought it would be a good idea to try to extort an additional $2, 300. He won't answer our letters or attorney letters and not someone you want to do business with. Who does this during Covid? We are out $7, 154 and won't work with us at all!
This was a double-50th bday celebration in Sonoma, now it's a nightmare dealing with someone using a pandemic to his advantage. Serious warning! When looking at properties in Sonoma, CA.

I am Abidemi Akande, I made a reservation for an apartment for three days at Flat 1, 7 Rasaki Balogun Street, Atlantic View, Lekki, Lagos Nigeria.

Reservation was for the 24th to the 27th November. £279:80 was duly debited. Confirmation came through. A few days after the booking was updated and I discovered the site had been taken down. Subsequent messages were ignored.

I was still hopeful that accommodation was intact and attended premises but was denied entry at the gate. Phone calls were not answered and this occasioned extra cost of £200 to get a substitute abode.

There was no communication nor refund.

I feel VRBO platform should not be made available for what appears to be a fraud.

I will report this to UK authorities and have reported this in Nigeria as well. The premises will be thoroughly investigated.

I eagerly await a refund and adequate compensation.

To my surprise, the same vendor still advertises on your platform.

I rented a vacation rental from VRBO for 10/16-18 of 2020. I contacted the owner when we arrived and was told the property had been double booked. The owner wrote me a check for $350 and apologized. When I got home, I called VRBO and told them the situation. Customer service told me that the owner still owes me $50 for the cleaning fee. I contacted the owner and he sent me a $50 check for the cleaning fee. I called VRBO back to tell them, they told me that the owner should also sent me a check for $50.40 for taxes. I emailed the owner. He said that it is VRBO's responsibility to pay taxes. I contacted VRBO again, spoke with Alex. She asked for verification of the checks and asked that I email them photos of the checks. I did so while I was on the phone with her. Then the call dropped. I emailed her and asked that she return my call and gave her my phone number. She has not returned my call. I am expecting a refund of $96.40 for the taxes and service fee.

In August 2020, VRBO gave the address of my property even if the total payment of the rental was received. People spent their whole stay ( 20 days) without paying the second portion of the payment. I was never notified of such like I used to when Homeaway was my platform. When I called VRBO about the partial payment on my bank, VRBO said they had some trouble with their computer program and I would received the complement of my payout shortly. I was patiently waiting for them to resolve their issue.
I discovered after the departure of the tenants that I was never paid for that second payment by the tenants. While VRBO was casually giving my address to the tenants, they also were quick to take their full booking fees and taxes on the total amount I never got. As the results, I had to pay for the booking fees, the taxes from the rental money that was supposed to go to me. I got robbed twice - one from the tenants and then from VRBO.
In addition, I never got the deposit for damage protection that was promised from VRBO. They breach their contract which state protection of owners with insurance and deposit.
It is hard enough to have to pay for all the expenses from the tenants who basically did not pay me, BUT I don't think that VRBO should benefit from a payment I never received, neither should I pay a tax on that absent payment.
I have talked to 3 customer service agents who brushed my concern away and a supervisor that never called me back as promised. I am irate at their dismissal after putting me at risk giving my address and with no insurance of any kind.
VRBO should refund part of their supplemental booking fees, part of the overpaid tax, and partially or fully pay for the unpaid rental portion ( do they have insurance for that?). In addition, change their policy of giving addresses before the total payment has been made.

The worst customer service ever. I am a Vrbo Owner of two properties. I tried to give a customer a refund and because they had already checked out I called VRBO for advice they told me what to do and I followed the advice exactly. They said they would send me an email that I was to respond to the email never came and when I called back another rep told me that everything I had done was wrong and they refunded the money to the gas again even though I had already sent a personal refund. Every time you call you get a different answer and the last representative I spoke to did not seem to understand the problem on my complaint at all. Most of the people answering the phone seem to have limited understanding of the English language and communication is Difficult to impossible. The rep said he would escalate my part problem after he refused to let me speak to a Supervisor. He promised me that someone would call back within 72 hours it is now been a full week and I have heard nothing