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resolved to the customer's satisfaction
Resolved
Von'spoor customer service

It amazes me in this crazy economy that a company would be willing to give their managers such little authority, as I was told by Eric Ross the Von's Grocery Store Manager, in San Juan Capistrano that he would lose his job if he was to give me a small container of a chipolte sauce that they use on their sandwiches in thier deli as they do not sell that sauce in their store. REALLY, FIRED FOR GIVING A CUSTOMER SOMETHING THEY WANTED TO BUY??? I have NEVER seen such poor customer service. THe attitude of several of the employees was that we were bothering them for even asking. The funny thing is that several people had already sold it to us before. We had shopped there for almost 30 years and will not be going back, there is a Ralphs right up the street and with such POOR CUSTOMER SERVICE we will take our dollars elsewhere.

Responses

  • Ve
    VegasDude Feb 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Vons Employees ARE FORCED TO DO THIS!!!

    YOU WANT TO COMPLAIN TO VONS OR SAFEWAY CORPORATE ABOUT COMPANY POLICY.

    DON'T BLAME IT ON THE EMPLOYEES.

    0 Votes
  • Ve
    VegasDude Feb 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    WHY DO SUCH LOW LIFES HAVE TO SHOP AT VONS. WTF? A CUP OF CHIPTLE IS SO FREEKIN IMPORTANT TO YOU?

    0 Votes

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